# The RIDE - MBTA — user reviews

> 8 indexed App Store user reviews of The RIDE by Spare Labs Inc., rated 4.90/5 from 326 ratings.

- Source: https://appshunter.io/ios/app/the-ride-mbta/id6749405300/reviews
- App overview in markdown: https://appshunter.io/ios/app/the-ride-mbta/id6749405300.md
- Rating breakdown: 5★ 297 · 4★ 21 · 3★ 7 · 2★ 0 · 1★ 1

## Most critical reviews (8 lowest-rated)

### 1/5 — Never Again!

*2026-03-17*

If you have a problem with your reservation, forget about any”Customer Service”; you will only be dumped to a phone menu that loops on itself and never takes you to a person. I will never use this app again; the final straw was when it scheduled my return home from a store for the next day and they refused to make a change. Thank God for good neighbors who came to my rescue!

### 2/5 — Glitchy

*2026-03-22*

The vehicle tracking doesn’t work on my apple iPad since the latest update was installed

### 3/5 — Glitchy

*2026-02-27*

What new features does the update provide.?

### 4/5 — GPS

*2025-11-04*

The GPS system gives frequent misdirection.

### 4/5 — It is amazing to have this something we’ve been waiting for so long.

*2025-10-21*

It is really nice to have this, something we’ve been waiting for so long. But when trying to add a note to the Driver, when scheduling the trip back, that part is not working.

### 5/5 — Huge thank you!

*2026-03-26*

This is my first week on 6 for radiation and every drive has been kind and helpful guiding me to and from my destination. Awesome service to have when you have limited mobility I can’t thank you enough!

### 5/5 — Ride app

*2026-03-01*

The ride app is the best app ever made for the app that lets you confirm your ride and then you can just cancel it whatever you want to do it and it was amazing 😻 I love it so much and I will definitely use it for the future for sure.

### 5/5 — A really good system

*2025-10-25*

This is a solid and reliable app that allows me to coordinate my daughter’s transportation. It’s convenient and uncomplicated.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-05.*