# The Rounds: Delivery & Refills — user reviews > 26 indexed App Store user reviews of The Rounds by Milkman Technologies Inc, rated 4.77/5 from 347 ratings. - Source: https://appshunter.io/ios/app/the-rounds-delivery-and-refills/id6455041489/reviews - App overview in markdown: https://appshunter.io/ios/app/the-rounds-delivery-and-refills/id6455041489.md - Rating breakdown: 5★ 310 · 4★ 17 · 3★ 6 · 2★ 4 · 1★ 10 ## What do users think of The Rounds? Overall sentiment: mixed **Pros** - ♻️ Sustainable reusable containers and packaging-free model - 🚀 Convenient home delivery service - 👍 User-friendly app interface - 🛍️ Wide variety of products available - 💬 Responsive and polite customer service - ⏱️ Streamlined ordering and management system - 🌱 Fresh, high-quality produce - 🎯 Reduces need for store trips **Cons** - 💰 Overpriced products - 🐛 Frequent app glitches and bugs - 😞 Poor customer service responsiveness - 📦 Missing items in orders - 🚚 Delivery address errors - 😤 Slow issue resolution process - 🎨 Poor app navigation and design - 📉 Limited product variety in bundles - 💳 Partial refunds instead of full compensation - 🥀 Product quality issues (withered flowers, shoddy items) **Commonly reported bugs** - Continue button disappears below screen on iPhone - App crashes on opening screen (iPhone 15, iOS 17.6.1) - Glitching when editing delivery information - General app instability and performance issues - Scroll functionality not working properly **Most requested features** - Direct in-app reporting system for missing items - Improved app navigation and UI design - Better scroll functionality for mobile devices ## Newest reviews (6 of 26) ### 5/5 — GAMECHANGER *2023-10-20* I've been using The Rounds for a while now and it has been a total game-changer! I love how easy it is to get most of my grocery/household shopping done and feel good about the products I'm buying. Was so excited when the app launched - it is user-friendly and makes it so easy to make updates week to week. ### 5/5 — Great stuff! *2023-10-19* Love the convenience, local products, and recent additions of fresh flowers, cheese and eggs in my delivery zone. Customer service reps on text are so quick to reply—and so polite. The Rounds makes it easy to start taking a stand against excess packaging and plastic! ### 5/5 — Awesome! *2023-10-19* Using The Rounds for close to a year and it’s cool to be able to browse products while on the go and being able to easily add to my bundle. Looking forward to updates! ### 5/5 — awesome service, awesome app *2023-10-19* have been using a service for almost 6 month now - and very happy there is less packaging in our household ever since. oh and we also do composting with them! glad to see the app is finally here - will makw my life even more easier cheers guys ### 5/5 — FINALLY! *2023-09-25* Been using The Rounds for almost a year now so I’m really glad to see there’s finally an app! The service itself is awesome - it makes living in a small apartment a lot easier since I cut back on packaging waste. Plus their assortment has gotten amazing over the past few months - namely the added candy, upgraded cleaning supplies and random things I didn’t even know I needed (like a carpet lint cleaner??) Anyways would really recommend giving it a shot. Cute designs on the app too! ### 5/5 — LOVE the rounds *2023-09-21, version 1.0* Reusable containers! Super convenient and the best customer support team ## Most critical reviews (10 lowest-rated) ### 1/5 — They fail to include items in the order and don’t respond. *2025-01-13* Each time I’ve ordered from this app, I’ve had missing items in my order. There’s no way to report this directly in the app—you have to text some random number if something goes wrong. Then, it takes a day for them to respond and promise to redeliver the item in a few days. When the delivery date arrives, they send you a tracking number saying the item is on its way, only for them to later tell you it’s not. They issue a partial refund (but not the full amount for some reason), and it goes to your account rather than your credit card, likely to keep you hooked. This is just a poorly run business, and I wouldn’t recommend it to anyone. ### 1/5 — (tech) BUGS BUGS BUGS *2024-12-17, version 1.0.8* everybodyyyyyyy ### 1/5 — Doesn’t work *2024-10-28* I’ve tried removing and reinstalling several times and the app doesn’t work at all. I can’t get past the opening screen on iPhone 15– 17.6.1 ### 1/5 — Bad quality, unresponsive customer service *2024-07-13* The quality of their overpriced products is terrible. On top of that the “always available” phone number listed for texting does not reply at all to my concerns. 🗑️ ### 1/5 — Horrible functionality *2023-09-22, version 1.0.1* Awful company ### 2/5 — Problem with the app still an issue for me. *2024-11-18* The continue button is below the screen on my I-phone, and when I attempt to scroll down it shows up for 2 seconds but immediately disappears so I can’t access it. Tested it with friends who have confirmed that like me, they can’t find a way to make it work. ### 2/5 — App is subpar *2024-10-28, version 1.0.8* I don’t mind the service but the app is poorly designed, navigating is so tedious I almost don’t want to use the service ### 2/5 — Bad customer service *2024-05-23* I wanted to like it. I thought it was a pretty neat app and subscription but aside from their products being overpriced, they have bad customer service. I live in an apartment complex and I made sure my address and apartment number was accurate and they delivered to a totally different number. They sent me a picture and I went to go look for a doormat that looked like the picture. I ordered a flower bouquet and they were withered since it was the next day from my expected delivery. I was disappointed that when I got home I had no package when I was suppose to. The snacks are meh and overpriced. Just go to Whole Foods. The bouquet was underwhelming for the price. I would have tried again but the customer service did nothing to compensate for damaged goods or the trouble of having to do a scavenger hunt. I’m all up for saving the planet but there are other ways that are more cost efficient. Not worth the hype ### 3/5 — Glitching Recently *2025-01-15* Love the Rounds but the app has been so glitchy for me recently, making it really hard for me edit my delivery. Please fix! ### 3/5 — Disappointing. *2024-01-03* I went based on the reviews and such that I read and had really high hopes. Was disappointed by the first week! And we immediately cancelled. The variety of food in the bundles we ordered was minimal and the items were shoddy and overpriced. Would rather buy direct from the farmers. ## Most praised reviews (10 highest-rated) ### 5/5 — The best! *2024-02-10* I love knowing the containers are being reused. Customer service is excellent. And delivery right to my door. What’s not to love! The produce is a bit pricey but I mainly use this service for the items that come in containers that can be reused. ### 5/5 — Super convenient! *2024-02-04* My husband and I have used The Rounds for a while, it’s the easiest way to manage all the everyday essential stuff we use in our home. The app is awesome and keeps getting even better! ### 5/5 — Sustainability made convenient- what’s not to love? *2023-12-07* The Rounds has slowly but surely made its way into every room in our household. Getting everything in reusable containers and packaging free produce is truly a game changer. It’s like having a farmers market at your fingertips. Products are great and they keep adding new ones every week. Recommend!! ### 5/5 — Updates are amazing! *2023-12-04* App is quick and makes managing my weekly order so streamlined and easy. ### 5/5 — Love it! *2023-12-04, version 1.0.4* So happy to finally have an app ### 5/5 — I never run out of anything anymore! *2023-10-23* It’s so convenient, I haven’t had to rush to the store for soap or cooking oil or anything like that in months. Even easier now that they have an app! And I LOVE their customer service, they’re amazing! ### 5/5 — Ordering made easy *2023-10-21* This app works really well for being so new, and it makes ordering on the Rounds much more convenient. Highly recommend downloading it! ### 5/5 — The Rounds Is Great *2023-10-21, version 1.0.2* Love getting what I need without going to the store! And the Strüpwaffel crumbles are SO good! ### 5/5 — Great produce and grocery delivery *2023-10-20* I started using the rounds a few weeks ago for produce and cleaning products. The shampoo and body wash smell great and the produce is fresh and high quality too! ### 5/5 — Easy & Sustainable *2023-10-20* I use The Rounds more and more each week to get my household essentials delivered conveniently and sustainably. And now the app makes it even easier! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*