# The Run Experience — user reviews

> 152 indexed App Store user reviews of The Run Experience by The Run Experience, rated 4.80/5 from 538 ratings.

- Source: https://appshunter.io/ios/app/the-run-experience/id1189131975/reviews
- App overview in markdown: https://appshunter.io/ios/app/the-run-experience/id1189131975.md
- Rating breakdown: 5★ 477 · 4★ 30 · 3★ 8 · 2★ 6 · 1★ 17

## What do users think of The Run Experience?

Overall sentiment: mixed

**Pros**

- 👍 Helpful training programs
- 🚀 Comprehensive resources
- 💡 Knowledgeable coaches
- 👍 Supportive community
- 👍 Effective for improving running

**Cons**

- 🐛 Buggy app performance
- 💰 Expensive subscription
- 🔒 Privacy concerns
- 👎 Poor customer service
- 👎 Difficult to navigate

**Commonly reported bugs**

- App crashes during workouts
- Inability to pause/resume workouts
- Inconsistent tracking of runs

**Most requested features**

- Integrate with fitness trackers
- Offer more free content
- Improve app stability and usability
- Provide senior/military discounts

## Newest reviews (11 of 152)

### 3/5 — No experts in the community

*2026-03-10, version 2.124*

While I really like the way they have mobility worked into the training, it really helped me train for a marathon - there are glitches in the app that haven’t been addressed for 2 years. It glitches and stops showing the videos for strength and warm ups and loops back to previous instructions during intervals and no one from the app/company is ever in the comments… they don’t answer questions and don’t offer any encouragement or support. It would be nice if they fixed the glitches and update the app with a 10k race and other timely content - additional strength training options than walking forward and backwards on hands and feet - with wrist issues / that’s a challenge.

### 2/5 — Data and Privacy

*2022-07-06, version 2.103*

To make this, or any app like this, work well for you it requires that you share your health data. When you dig into the privacy policy there are no assurances that your information it secure and when you look up the App Developer there is little to no information about ONgo available at all.  

There are many benefits to be sure but the vagueness and hidden trading of my personal health data leaves me deleting the app.

### 4/5 — Awesome content!

*2021-10-31, version 2.86*

This app is loaded with awesome content! It would be better if the app was able to synch with my HRM and also include a metronome. If the app could also integrate with Strava that would be really slick as it would allow me to really amp up the data analytics associated with the training content in the TRE app. 

Don’t get me wrong this app is still worth the coin to have access to the community and resources.

### 3/5 — Excellent app just needs to be more user friendly

*2021-10-12, version 2.85*

I wish the runs would prompt you like for example when you have to run for 30 seconds then walk for 30 seconds for 5 mins, I wish the app would say run and then after 30 seconds, it would say walk just like the C25k app. 

There’s a lot of information in the app, and I think its not organized properly. 

And how come the 5k program has you working out 7 days a week? I know i know some of them are drills and breathing work but still. 

Its just difficult to use the app, while running i kept looking at my phone.

Otherwise its a great place to learn much more about running!

### 4/5 — Worth the quality of programs you get!

*2021-10-01, version 2.83*

GREAT workouts and programs. My only issue is (and I hate complaining about it!!!) is the user experience like others mentioned. The app is super glitchy and often times I just become frustrated and close it down after reading what the workout is. It will skip, pause, or shut down on its own and it’s super disruptive to the flow of your workout.  In the end it’s totally worth purchasing for the workouts whether you can play them in real-time or just follow them by reading ahead.

### 4/5 — Great training resources, tech needs work

*2021-08-04, version 2.81*

I run marathons and rely heavily on online coaching for my training. I previously used SportMe and am shocked at the quality difference with TRE. The training is thorough and has completely overhauled my running form. I’ve never felt better running. My only critique is the actual user experience. I can’t use the app to record my runs as it’s faulty and messes with my music volume and often pauses itself or resets mid-run. I end up starting the workout to read the daily routine before closing the whole app to record on my Apple Watch. For the price I think this feature could be improved. Nit picking here, but I really wish the strength workouts were full videos rather than clips. They are so dull to complete, especially since the clips replay themselves and I’m completely wiped out from completing my 150th burpee. It’s always more encouraging for me to workout with the trainer going through it alongside. But still worth it. Thanks for building such a great resource!

### 2/5 — Great workout app but….

*2021-07-02, version 2.81*

This really is (was) the best running app. I really enjoy using it but anymore when I use it, it crashes every time I lock my screen to run. I tried it a couple of times and it just closes and I have to restart. What’s bad is I was trying to see how fast I could run a mile and get a new personal time and when I looked at the app when I was done it didn’t even record my jog. I used this app all during 2020 and it’s a great app but needs some problems fixed.

### 5/5 — Great for working on improvement

*2021-05-17, version 2.78*

I came to this after getting bored of my couch to 5k stuff and am in the last week of the beginner running programme. It is good, thorough and helpful. The team have been brilliant in responding to any worries or questions I’ve had. 

I wanted to improve my technique which is really helping and my general level of fitness. 

Great coaching through the app for everyone who has done a little bit.

### 5/5 — Thank you TRE!

*2021-05-15, version 2.78*

As someone who was a casual runner in the past and looking to get back to running after years away (2 pregnancies and 7 years away from running), TRE has been wonderful for me! I never really understood what intervals or drills were, but now I have coach Nate talking me through it all - not just a chart online that doesn’t make sense. I also love the cross training and stretching. I feel stronger and bounce back from my runs more quickly.
If you had asked me a couple months ago- before I found TRE and when I was just getting back into running - if I could run for an hour, I would have laughed. No way! But tomorrow is my last long run if TRE’s 30 day run program and I am set to run for 90 minutes and I know I can do it!
So if you’re new too running or getting back into running and feel you could use some advice and support to be the best runner you can be, I highly recommend this App.

### 2/5 — App crashes during workouts

*2021-04-22, version 2.76*

Like their videos so was willing to try their premium app. App crashes during workouts sinking motivation. Uninstalling and canceling the trial. I am extremely dissatisfied with this app.

Edit: They apologized promptly for the problems which gets them a star back.

### 5/5 — I love this community

*2021-04-20, version 2.76*

This is the best program. Please, if you want to learn to run, this is the address.

## Most critical reviews (10 lowest-rated)

### 1/5 — Used to be good

*2024-08-20, version 2.123*

This used to be worth the cost but not any more. The app doesn’t work consistently and the support team doesn’t respond when you have a problem. The only reason it’s two stars is that you can take the training and add it as a custom training in an app that works, like strava or Runkeeper.

### 1/5 — DO NOT BUY!!! BEWARE

*2024-01-12, version 2.119*

You will not be able to remove your credit card information and will keep charging you over and over again 

Furthermore, this app is a ripe off!! All information and community’s you can find on internet for free!

DO NOU BUY!!

### 1/5 — Lacking customer service

*2022-12-04, version 2.109*

I clicked on a “7 day free trial” banner and instead immediately (and involuntarily) paid for a one year $120 membership. I’ve sent 2 requests for a refund and heard nothing.

### 1/5 — Stupid

*2022-10-27, version 2.109*

Really hard to navigate, nothing even comes up when I search ‘marathon’ into the library. Looks like something that belongs on a website has been crammed into a poorly designed app. It also sends really annoying quotes to my apple watch what feels like every five minutes. I thought this would be a nice addition to my marathon training but it’s just stupid. I have cancelled my free trial

### 1/5 — Deceiving

*2022-10-15, version 2.107*

Advertised as 7-day free trial, but charged immediately for annual subscription over $100. I shouldn’t have to pay up front just to see what you have to offer. Please refund my money. Deleting app.

### 1/5 — Probably the worst running app ever

*2022-09-13, version 2.107*

Seriously. How on earth are you supposed to navigate this thing? I regretfully bought the Month $20 package; utter waste. I hate this app with a passion. Use Nike Run Club instead.

### 1/5 — Nothing is free now and the best coaches have left

*2022-05-26, version 2.100*

A waste of time and money. There is nothing on the app that you can’t find on their YouTube channel for free.

### 1/5 — No tracking while phone is locked

*2022-02-14, version 2.93*

I purchased this app hoping to finally have a good running tracker, but once the phone locks it does not track distance or progress. Unsubscribing until this issue is fixed.

### 1/5 — Rubbish app & too expensive

*2021-04-21, version 2.76*

Poor app run by some poor blokes. 

They’re asking for way too much money for their product, when most people are struggling financially. It needs rethinking.

### 1/5 — Run experience

*2021-03-27, version 2.76*

Frustrating app to use. I never could get to the place where I wanted to get. I click the start button and I’m at the end of the program. The advice is fine if you can find it.

## Most praised reviews (10 highest-rated)

### 5/5 — 1/2 marathon training

*2023-09-09, version 2.115*

This is perfect !   Love the daily run and the session breakouts!

### 5/5 — Thoughts on The Run Experience

*2022-06-08, version 2.100*

I haven’t used this app much so far but do plan to. Everyone in customer service is kind and responds to questions quickly. There appears to be lots of training option available and I will be going for the 30 day foundation challenge first then the marathon training as I want to become an ultra runner. I recommend this to anyone to wants help with improving their running abilities.

### 5/5 — This really works!

*2022-02-02, version 2.93*

I have been trying to build a running habit for a while. I'm 8 weeks on with this app and going strong. It is such a great mix of resources:

Running coaches you can talk to and ask personalized questions.

Run challenges that vary from beginner to advanced. A huge library!

Techniques like strength training, running form, injury prevention, warm-ups, healthy eating. 

The community is great. The coaches are super responsive.

App is a bit gitchy and I'd love to see more features but overall it's great and well worth the cost.

### 5/5 — TRE app

*2022-01-22, version 2.92*

Impressive app for those new or experienced in running. It isn’t solely about running- there’s encouraging insights from the community(which stretches the globe) and coaches on fitness, mobility, nutrition etc. For those building up to a 5k or marathon there are daily guides. Thanks TRE

### 5/5 — Just finished working our

*2021-12-27, version 2.90*

This is merry good thank you coach

### 5/5 — It’s education too.

*2021-12-23, version 2.90*

TRE educates with these plans. They don’t just tell you what to do expecting blind trust. They explain the “why” behind each exercise. It’s my go to, and I’ve been running for 17 years.

### 5/5 — Great App, YouTube Channel and Group

*2021-10-23, version 2.85*

I would gladly pay a couch this good but this group of talented running coaches do so much of this as free content. Hats off to you and I will happily pay for the year and know I’ll make up for it in more healthy miles injury free. Nice Job! Do the right thing and good things come back at you.

### 5/5 — One of the best most reliable sources out there!

*2021-09-07, version 2.83*

I’ve been a runner for years and before that was a competitive swimmer who competed internationally and so I learned a thing or two over the years but TRE has taught me new tips and tricks and done so in a way that explains it all so you can understand the why and not just the what. Highly recommend!!

### 5/5 — I’m a fan.

*2021-07-05, version 2.81*

Earn your miles has become like a mantra to me. TRE has helped me identify my own problems and has helped me work on them to keep me strong enough to keep running. It’s a fantastic, supportive community too. Learn how to Earn Your Miles with them. You won’t regret it

### 5/5 — Love TRE ❤️

*2021-06-02, version 2.79*

I’ve used several coaching apps, training plans, and physical therapy routines...nothing is as thorough, effective and enjoyable as TRE’s app and coaching.  Give them a try and you will not regret it.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-09.*