# The Scranton Times-Tribune — user reviews > 47 indexed App Store user reviews of The Scranton Times by MediaNews Group, rated 4.30/5 from 668 ratings. - Source: https://appshunter.io/ios/app/the-scranton-times-tribune/id820593130/reviews - App overview in markdown: https://appshunter.io/ios/app/the-scranton-times-tribune/id820593130.md - Rating breakdown: 5★ 474 · 4★ 78 · 3★ 35 · 2★ 23 · 1★ 58 ## What do users think of The Scranton Times? Overall sentiment: negative **Pros** - 📰 Daily news delivery on iPad - 👍 User-friendly digital edition - 📱 Convenient mobile access to local news - ⭐ Reliable content for home sales and obituaries **Cons** - 🐛 Frequent app crashes and freezing - 🐛 Subscription not recognized after updates - 😤 Difficult navigation and poor user interface - 🔄 Constant need to reinstall app - 📉 Declining app reliability over time - 💰 Rising subscription costs with declining quality - 🚫 Forced migration to inferior new app - ⚠️ Glitchy article access requiring multiple clicks - 📄 E-edition format difficult to access - 🔌 Web-based redirects instead of native app functionality - 😞 Missing newspaper sections and features - ⏱️ Delayed news updates and stale content - 📺 Pop-up ads despite paid subscription - 🔤 Blurry text and poor readability - 🎯 Confusing category organization - 🚫 Non-refundable subscription policy **Commonly reported bugs** - App crashes on launch - Subscription not recognized despite being logged in - Article access requires multiple back-and-forth clicks - Pages reload and change unexpectedly - Text jumps and appears twitchy - Screen turns blue when scrolling lightly - Articles fail to enlarge for readability - Blurred content on iPad - E-edition redirects to web browser instead of loading in app - App kicks user out with every click - Download fails after deletion - Poor performance across all devices and versions - Network connection errors unrelated to actual connectivity - Spam pop-ups appearing randomly - Navigation menu disappears while scrolling - Breaking news doesn't update consistently **Most requested features** - Restore old app interface with page-turning functionality - E-edition accessible directly within app - Restore missing sections: comics, puzzles, poll questions - Improved search functionality for archived articles - Share articles via email, text, social media - Print version format option - Dark mode - Faster breaking news updates - Remove pop-up ads for subscribers - Persistent navigation menu while scrolling - Better section organization and discovery ## Newest reviews (14 of 47) ### 1/5 — Worst *2021-12-03, version 130.3* Quite possibly the worst app Ive ever dealt with. Think twice before getting this one. ### 1/5 — Works Barely *2021-01-07, version 126.1* Pop up ads, why? I pay for a subscription. The edition is hard to read and navigate. ### 1/5 — It’s really bad *2020-12-26* Whoever developed this app clearly doesn’t use it. If he/she did, there’d have been LOTS of changes. It makes reading the paper an unpleasant chore, especially if opting for the traditional format via a web browser. Pages change and reload for no reason, completely highlight blue, lag very slowly, cut off the bottom of some pages, and so on. The list is endless. Oddly, the old app worked just fine. I’m baffled as to why it was replaced with this garbage. Note to advertisers - once my prepaid subscription expires I will not renew. It’s just not worth the bother. If you don’t care about where you place your ads, I don’t care to buy your product. ### 1/5 — Maddening *2020-12-25, version 126.1* Times replaced a working app with this “ new” app. Can’t read the paper with the app Why pay for a subscription? ### 1/5 — Unreliable, glitch-filled app *2020-12-10* The Scranton Times-Tribune app: don't waste your time! The ONLY good thing about this app is that it's free, but you get what you pay for-- nothing. The app USED to be much better about 9 months ago, but there's no point in mentioning its now-defunct good points. Suffice to say, I could barely read my paper today. The button option to choose text view" or traditional (formatted for mobile vs more like a hard -copy appearance) disappeared. The text was literally jumpy (I checked other websites ; they're all fine, just the newspaper is twitchy). Some articles would not enlarge to make for easier reading. Even in the iPad, some articles are blurred. This app is not well- made or well-maintained. If I could give it NO stars, I would, but the review forces me to give it at least one. Pretend you don't see that one star. This is a zero-star, totally thumbs- down review. ### 1/5 — Bad App *2020-12-09, version 126.1* It needs a lot of work! ### 1/5 — Horrible! *2020-12-04* The “new”version of this app is awful! Trying to scroll through the pages even with the lightest touch activates the entire screen and it turns blue. When this happens its impossible to click to the next page - I have to close the app, reopen and try clicking to where I was without having it happen again. The old version was just like reading the newspaper. For 8 years I would read it every day, turning the pages just like in the print version. I can’t believe this is considered an improvement over the old app. THis is like taking a 20 year leap BACKWARDS in technology. ### 1/5 — Unstable *2020-11-12, version 125.1* Downloaded about 6 weeks ago as the older app was going away. I find this app very unstable as it crashes continually. Also, you can’t read the e-edition in the app itself, it takes you to the web. Not sure what the value is of the app. ### 1/5 — Worst App ever *2020-11-10, version 125.1* This app never allows me to read the E edition of the paper. Today will not load. Why can’t you fix it? The old app worked so much better. Very disappointed in this app and the lack of support. ### 1/5 — Broken Since Recent Update *2020-11-05, version 125.1* Prior to the most recent update, this app worked fine.... however now it opens for a second and then shuts down. ### 1/5 — Useless *2020-11-02* I have never felt the need to review an app until now. This “new” app, which was forced upon readers, is a huge move backward. I can no longer read the paper! The app view is does not provide news in a sensible format and leaves too much out, so I don’t even try to use it. So, I’m left with the “e-edition” which is a web-based view. The “replica view” is too blurry to read when zoomed, and the “live article view” provides about 30 percent of the page content. I have contacted support numerous times and they tell me they are waiting on IT to fix it. I spent 32 years working in IT - someone in IT should be fired over this mess! Either fix it, or back out and give us the old app back! ### 1/5 — Poor resolution *2020-10-29, version 125.1* Since late October 2020 this app has been blurry and at times almost unreadable. ### 1/5 — Horrible *2020-10-27, version 121.6.1* New app is horrible- I’m so upset I deleted old one. It’s like reading yahoo news updates Bring back the app style where reader can see the newspaper ### 1/5 — This app belongs on Denaples Landfill *2020-10-16, version 121.6.1* This is such garbage, I pay for the paper and the other app was well done and it was simple to read the paper on my iPad. This nonsense kicks me back to my web browser to read the paper complete with giant translucent arrows on both sides (to remind you where to touch to turn a page).... I wish there was a way to give a lower rating for this app. ## Most critical reviews (10 lowest-rated) ### 1/5 — Scranton times *2025-04-02* Scranton is rated one of the worse places in the country to retire and your biased reporting doesn’t help. Unfortunately, I happen to like home sales reports and obituaries, other than that I read Apple News, the free press and the Wall Street journal. ### 1/5 — Glitches and freezing the norm *2025-02-02* It is amazing the cost of digital subscription increases while the reliability of the online platform goes downhill. **Developer response:** I am sorry to hear that you are having trouble accessing your subscription through our mobile app. For Help, please go to the settings menu in the app, found under the gear icon and scroll down to the Support section. You will find several links that may be helpful, and you can email our support team directly using the Get Login Help option. ### 1/5 — New Update is Trash *2024-11-25* Since update, I am unable to access my PAID subscription because the app does not recognize me as a subscriber. After three difficult to decipher phone calls and reinstalling the app, I have received no other solutions except “the system is currently updating”. Opted to cancel subscription and resubscribe but was told online subscriptions are non refundable. **Developer response:** I am sorry to hear that you are having trouble accessing your subscription through our mobile app. For Help, please go to the settings menu in the app, found under the gear icon and scroll down to the Support section. You will find several links that may be helpful, and you can email our support team directly using the Get Login Help option. ### 1/5 — Disappointed *2024-11-23* The new updated app to access the Scranton Times is my far the greatest disappointment to access and read the newspaper that I pay for to receive in digital format. The last two days I had to go online and download the paper not using the app due to it not recognizing my subscription. I have deleted it and reinstalled twice to no avail. **Developer response:** I am sorry to hear that you are having trouble accessing your subscription through our mobile app. For Help, please go to the settings menu in the app, found under the gear icon and scroll down to the Support section. You will find several links that may be helpful, and you can email our support team directly using the Get Login Help option. ### 1/5 — No e-edition format *2024-11-22* Within the app you can only choose categories and then sections you would like to read. I have not found any abilities to access the e-edition format. In order to access that format you have to go through an email. **Developer response:** Hello, You can find the e-Newspaper in our app by going to Sections located in the bottom navigation bar and then selecting e-Newspaper. This will take you to the digital replica of the latest edition. Thank you for being a subscriber. ### 1/5 — Doesn’t Recognize My Subscription *2024-03-16* Despite have a subscription and being logged into my account, every single time I click on an article I receive a message stating I don’t have access to the content. I hit the back arrow to navigate to the previous page, and am then usually granted access. Sometimes I have to click back and forward multiple times to get access. It’s very glitchy and I can never just click on a headline and have it take me directly to the article. VERY FRUSTRATING! The only reason I still use this app is because there aren’t other decent local news options in NEPA. ### 1/5 — Horrible app *2023-08-29, version 134.0* Kicks you out with every click. Doesn’t matter which device/version/restart. ### 1/5 — The worst! *2022-08-24, version 133.1* I can’t believe how bad this app is. It’s literally impossible to read the newspaper. Worst app I’ve ever used!! ### 1/5 — Doesn’t work *2022-03-26, version 133.1* Doesn’t work since last update. Tried to delete and download again. Won’t even download now. ### 1/5 — Not good *2022-02-27, version 132.1* E-edition rarely works. Not a good or user-friendly app ## Most praised reviews (10 highest-rated) ### 5/5 — Keeping up with the news *2026-02-08* I enjoy getting the TIMES TRIBUNE on my iPad every day! Thank you for keeping us informed!! ### 5/5 — Amazing times *2024-11-26* Thank you Times Tribune for giving me a great opportunity to read your stories. I really enjoy the digital edition of your paper. I recommend your newspaper to read for all my family and friends. ### 5/5 — Doesn’t work anymore *2020-11-10* I don’t know what was done but the app opens then shuts right down. Please fix it. When my paper is late or doesn’t arrive I count on the app to read. ### 4/5 — Great App *2018-10-02, version 6.0.4* Love reading the paper on my phone.Glad to see The Scranton Times is with the times. ### 4/5 — Okay *2014-12-09, version 4.9.4.0* App works nice but the editorials and columnist are not up to par. Paper is just not worth paying for when the political views clash with you own. ### 3/5 — Liberals will this paper *2023-03-05* If you like the View you’ll love this paper ### 3/5 — Update ruined app *2015-03-30, version 5.0.12* This app used to be really good. Several terrible changes since update. Font to large. Can't swipe between sections. Have to click the menu every time. No video in the app. ### 3/5 — Overall good but.. *2014-11-11, version 4.9.4.0* Does not refresh breaking news on a consistent basis. Sometimes it takes days before refreshing. ### 2/5 — On line edition *2024-12-23* Very disappointed at the change made. I used to get into the times icon and the menu would come up and just hit edition. Now I have to go to internet and search. Very disappointed with this paper anymore and absolutely hate the online version. And it’s very difficult for senior citizens. **Developer response:** Hello, You can find the e-Newspaper in our app by going to Sections located in the bottom navigation bar and then selecting e-Newspaper. This will take you to the digital replica of the latest edition. Thank you for being a subscriber. ### 2/5 — Waste of time *2024-11-10* This paper has gotten so bad recently, you have to wait two days to read anything that happens after 5 pm the day before. I’d be surprised if they stay in business much longer if they keep things as they are now. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*