# The Shilla Duty Free Shop — user reviews

> 8 indexed App Store user reviews of The Shilla Duty Free Shop by HOTEL SHILLA CO.,LTD., rated 1.40/5 from 7 ratings.

- Source: https://appshunter.io/ios/app/the-shilla-duty-free-shop/id1413656713/reviews
- App overview in markdown: https://appshunter.io/ios/app/the-shilla-duty-free-shop/id1413656713.md
- Rating breakdown: 5★ 0 · 4★ 1 · 3★ 0 · 2★ 0 · 1★ 6

## Most critical reviews (8 lowest-rated)

### 1/5 — Can not login at all

*2026-06-08*

I keep changing my password and none of the reset password work! What a trash app. I thought Korea app already up to date. Unfortunately no.

### 1/5 — Impossible

*2026-05-14*

Impossible to log in even resetting passwords a couple times in a row.

### 1/5 — Can’t log in

*2026-04-02*

I just registered my account, but I couldn’t log in. I tried to reset the password and it didn’t work at all.

### 1/5 — Cannot make payment with credit card

*2024-10-02*

Failed to pay with credit card, tried a dozen times

### 1/5 — Frustrating experience.

*2022-10-01*

Failed to purchase both from the web page and the app. Button does not work. Cant search an item. Very frustrating experience.

### 1/5 — Most frustrating app and site to use

*2019-09-10, version 2.4.0*

Shilla duty free’s sign up process as a whole, on the web and the app, is frustrating and confusing. When I log in using the Korean website it works but not on the English website. It’s impossible to log in through the app.

### 1/5 — Sign up and log in unsuccessful

*2019-05-22, version 2.3.7*

The shilla duty free app is very big problem sign up and log in!! After I registered it can’t log in to the member!!!

### 5/5 — shilla！I like it

*2019-07-25*

So convenient

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-22.*