# The Standard - My Benefits — user reviews > 16 indexed App Store user reviews of The Standard by American Heritage Life Insurance Co Inc, rated 2.80/5 from 52 ratings. - Source: https://appshunter.io/ios/app/the-standard-my-benefits/id1635602486/reviews - App overview in markdown: https://appshunter.io/ios/app/the-standard-my-benefits/id1635602486.md - Rating breakdown: 5★ 18 · 4★ 6 · 3★ 1 · 2★ 2 · 1★ 25 ## Newest reviews (2 of 16) ### 1/5 — Horrible App *2024-06-07, version 2.3.0* Asking for update. But, when you try to update the app closes. ### 1/5 — Login *2023-09-18, version 2.0.0* Can’t login ## Most critical reviews (10 lowest-rated) ### 1/5 — Good luck logging in *2026-08-11, version 5.2.1* I would like to file some wellness claims, but it is impossible to login. I have tried resetting my password with every possible workaround you can think of and every time I get to the password recent screen, it doesn’t let you save and advance. I have called their customer support multiple times and every time I tell them what I did to try and reset my password and all they every say is, “I am going to send you a password reset email.” As if I hadn’t just told them I tried that a dozen times. Absolutely useless platform and support. ### 1/5 — Login *2026-05-22, version 5.1.3* Will not let users log in ### 1/5 — Don’t apply for the trash! *2026-03-31, version 5.1.1* Don’t loss your money, this insurance is trash! ### 1/5 — Would be nice if it worked *2025-04-29, version 2.8.0* This is a lot of app to only display a title page. Logins do not work; account registration loops without working. It makes me wonder if maybe Allstate is not a good choice to do business with since trash is free. ### 1/5 — Login Issues *2025-03-03, version 2.7.1* Even after dealing with their “tech support” I am still unable to login to the app or the website through a browser. Typical Allstate quality. ### 1/5 — Passcodes Not Recognized *2024-12-15, version 2.6.0* I’m convinced that Allstate purposely made this app absolutely ridiculous to use so people will not submit claims. I repeatedly tried to log into my account with my correct login details but every single time a passcode was issued the app would tell me the passcode was invalid. The app is absolutely worthless. ### 1/5 — Bad app *2024-10-25, version 2.5.1* Can’t even upgrade ### 1/5 — Login does not work *2024-10-03, version 2.5.1* Newest version ….copy and past login info and still a no go ! What a garbage ! ### 1/5 — Horrible *2024-08-23, version 2.4.1* Just a truly terrible app ### 1/5 — The worst literally *2024-07-25, version 2.4.1* I’m constantly having log in problems with my account. It can never find my account and never logs me in even though I have my information saved on my phone. I deleted it and then retyped it. Guess what? Yes it still is giving me so many problems. Definitely need to trash the whole app and start over. Omg this is a major inconvenience especially as a customer trying to use something that should help me not frustrate me and hinder me ## Most praised reviews (4 highest-rated) ### 5/5 — User Friendly *2025-12-03, version 4.0.2* This app is perfect for filing a claim. The process was smooth and easy. ### 5/5 — Critical illness *2025-05-08, version 2.8.0* They were excellent ### 5/5 — 5 stars so it would be at top. *2024-07-24, version 2.4.1* This company does not pay claims at all. If you got a policy for cancer , life , Disability...... you will not get paid. They do not tell you that if you get hurt in the first year of your policy that you are in a pending status till you die. Or just go away. About the only way I can see them paying is through an attorney , I had the privilege of dealing with them since April . No " pre existing condition " but still no payment. They dig and dig and when they find nothing they just flat out don't pay. They use a filthy company United something ... to peddle their bogus policies. No one gets paid. They just take in money in seriously shady ways. If you have a policy with them I would call and start asking questions about how long it takes for a decision to be made , what happens if they find no pre existing conditions ? And then make your own informed decision. I was taken by them. They laughed the whole way through. Disgrace company. I honestly don't know how the employees work their knowing they are ruining peoples lives ? How they sleep at night knowing a 3 year old child loses its home. I have no clue how they do it. But it makes me sick. And I hope this sincere message makes people rethink the policy they have or are about to have. ### 2/5 — Logging in *2023-12-18, version 2.1.1* I have never had such a hard time logging into website. I even deleted the mobile app and reinstalled. Figured because the mobile app was acting up, I would sign in on computer but that didn’t would either. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-23.*