# The State Bank Mobile, MI — user reviews > 15 indexed App Store user reviews of The State Bank Mobile, MI by Fentura Financial Inc., rated 4.75/5 from 687 ratings. - Source: https://appshunter.io/ios/app/the-state-bank-mobile-mi/id1584866462/reviews - App overview in markdown: https://appshunter.io/ios/app/the-state-bank-mobile-mi/id1584866462.md - Rating breakdown: 5★ 594 · 4★ 50 · 3★ 23 · 2★ 7 · 1★ 13 ## What do users think of The State Bank Mobile, MI? Overall sentiment: mixed **Pros** - 👍 Easy to navigate and user-friendly interface - 🔒 Safe and secure banking platform - ✨ Clear and accessible design - 📱 Improved app layout with larger text - 💰 No hidden fees **Cons** - 🐛 Frequent app glitches and crashes - 🔐 Account lockout issues with Face ID - ⏱️ Excessive security checks and login requirements - 📵 Poor customer support responsiveness - 🏢 Limited branch locations for account recovery - 📱 Compatibility issues with latest iOS updates - 🔄 App doesn't remember login credentials **Commonly reported bugs** - Face ID lockout requiring in-person branch visit - Remote deposit camera not working after updates - App fails to remember login credentials - Debit card notifications not displaying - Login errors preventing account access - Repeated security checks on every login - Check deposit feature missing or non-functional - App appearance doesn't match advertised pictures **Most requested features** - Restore instant balance check without login - Add mortgage payment option - Improve remote deposit camera functionality - Remember username and password securely - Enable debit card transaction notifications ## Most critical reviews (10 lowest-rated) ### 1/5 — Horrible BANKING APP *2025-01-24* I do love the state bank as a bank but they are too small to create an app that works. It will lock you out of account if Face ID isn’t confirmed in two gos. Then you’ll have to come in to their bank that has only local spots to unlock “for fraud purposes”. If you have to do actual business get a different bank plenty of other ones that aren’t like this. Plus countless glitches, the app was made by an 85 year old ww2 vet, coming out of retirement to lay out this app. ### 1/5 — Login errors *2022-04-30* I've had my account for decades and I've never had issues logging into my online account via website or app, until last year. It's been several months I can't login to the website or the app. Its an absolute inconvenience to have to drive to a branch to ask about my account when previously I could look at all my account info through the app or website. ### 1/5 — State bank not good *2022-02-05* they took off my review but anyways i stopped using the state bank after this app came out they kept logging me out the old one now my account was locked. Safe to say i switched banks ### 1/5 — I would give it 0 stars if I could *2022-02-05* This app is absolutely terrible compared to the old one. I was really expecting much more from this completely new setup. I have logged in well over 50 times now, and it still makes me do a security check every time with my email and a code. In addition, I have to log in another time after that. It has been such a pain and nobody at State Bank knows how to work it nor care. Also, the app appearance is not the same as the pictures and it will not even let me deposit a check. There is no option. I am extremely dissatisfied and highly annoyed with this app. Please fix it!!! ### 1/5 — No bank option *2022-02-02* The app/online platform will not allow me to pay my mortgage. Now I have to call and sit on hold for HOURS. Extremely frustrating. ### 2/5 — Care to fix? Or nah? *2022-08-06, version 2021.11.00* iPhone 12 latest update to software. This app never remembers my username, password, or network. I have to log in and get an email code every single time. Fix it maybe? ### 3/5 — Notifications *2022-05-14* The new app will not show my notifications when my debit card is used. I went into the bank and to try to figure it out, and it still doesn’t work. Tried deleting the app and reinstalling it it and still no luck. Went through my apple setup and still nothing. Pretty bummed. ### 3/5 — Been a loyal customer for 32 years *2022-02-02, version 2021.11.00* The new app is good except for one thing…. YOU TOOK AWAY THE INSTANT BALANCE BUTTON 😡 Trivial for some,I’m sure, but I liked not having to log in every time I just wanted to check my balance. ### 3/5 — Not the greatest! *2022-01-31* The new update wasn’t allowing me to transfer to pay my mortgage! That was frustrating since I like to do alot online to pay bills! The new update has a lot of useless stuff, just not interested. ### 4/5 — Remote deposit *2022-10-28* I’d give it a 5 star rating except once I downloaded the latest update for my iPhone the camera on the remote deposit does not work. I’ve called to express my concerns and was told to turn off the automatic rotation feature on my phone and that would take care of the problem. When I informed them I had already tried that and it still didn’t work they didn’t have an answer and said they’d look into it. That’s been a few weeks and still no progress. ## Most praised reviews (5 highest-rated) ### 5/5 — Amazing! *2024-05-11* This app is so easy to navigate! ### 5/5 — Bank app *2022-07-16* Like anything from The State bank - clear, easy to use, safe and allways accessible. No hidden fees either. Best bank I have ever used - both personal and business! Thank you - Sami ### 5/5 — Love it! *2022-05-05, version 2021.11.00* Love the update it’s so easy to use. ### 5/5 — Like like *2022-02-05* I’m enjoying the new app. I like the bigger letter. ### 5/5 — Awesome! *2022-01-27* This app is so much more user-friendly. Thank you for the upgrade! Love it. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*