# The Tomato Shack — user reviews > 16 indexed App Store user reviews of The Tomato Shack by Casmos Cafe`, Inc, rated 4.80/5 from 767 ratings. - Source: https://appshunter.io/ios/app/the-tomato-shack/id1463020075/reviews - App overview in markdown: https://appshunter.io/ios/app/the-tomato-shack/id1463020075.md - Rating breakdown: 5★ 699 · 4★ 35 · 3★ 12 · 2★ 5 · 1★ 16 ## What do users think of The Tomato Shack? Overall sentiment: mixed **Pros** - 👍 Excellent food quality and menu variety - 👍 User-friendly interface (when working properly) - 🔒 Safe ordering with social distancing procedures - ⭐ High-quality specialty items (gluten-free pizza, salads) **Cons** - 🐛 Frequent app crashes and malfunctions - 🐛 Address validation issues and errors - 💰 High service fees (15% added) - ❌ Limited delivery coverage area - ❌ Confusing and poorly designed interface - ❌ Forced card payment (no cash option) - 👴 Not accessible for older adults - ⚠️ Password reset emails not sending **Commonly reported bugs** - App won't accept certain addresses without explanation - Password reset emails not being sent - Rewards not applying correctly (adding instead of subtracting) - Address entry causes 'something went wrong' errors - Promo code functionality broken - Guest checkout location validation occurs too late in process - Delivery and pickup time modification not working - Website refresh loop errors **Most requested features** - Apple Pay integration - Phone call ordering option - Promo code application improvements - Extras and side dressing customization - Expanded delivery coverage area - Cash payment option for delivery - Better order details display for phone orders ## Most critical reviews (10 lowest-rated) ### 1/5 — App Messed Up *2026-03-07* Not sure what happened but the app used to be great. Now I can never get in and it never sends me the email when I ask to reset password. ### 1/5 — MS. *2023-10-16, version 2.0.3* App. Is not good for older adults, a call in option would be much better. Should offer both! ### 1/5 — Won’t accept addresses and won’t say why *2022-03-26, version 1.0.9* Pretty much the title. Just use a delivery app. ### 1/5 — Poorly designed app, good try though *2022-01-14, version 1.0.9* I’ve got my complaints about Couch Tomato’s new menu changes, but we’ll leave that alone for now. This app is awful to use. Rough on the eyes, confusing to try to craft my own salad/pizza. No place to order extras or side dressings. Very annoying that I can call to place a delivery order and pay cash when the driver arrives, but the app forces me to pay with a card. And if I wanted to call to read off my order to place over the phone, the “my order” tab doesn’t show the details of my pizza and salad to easily read off to them. Love you guys, been eating here for years and hope to continue to do so, but this app just isn’t doing it for me. ### 2/5 — New app is super buggy *2026-02-05, version 3.05* The new system has been really buggy on my end causing me to have to order through the more expensive Uber Eats app for it adding more fees than if it worked. Whenever I enter my address for delivery it says something went wrong and to refresh the page which the opens the website which has has been no better still constantly saying there is an error and to refresh the page. The old app setup was so easy to use and never had any issues ### 2/5 — Promo code *2024-08-12, version 2.0.4* There’s no way to add the promo other than “start order” and it didn’t work. ### 2/5 — Not good *2022-11-21, version 2.0.0* App malfunctions, a lot of the features don’t work. I wasn’t able to order delivery or change the time for my pick up order. ### 3/5 — Broken Rewards *2025-12-02, version 3.03* I like couch tomato but when I tried to apply a $5 reward it added it to my total instead of subtracting it. I don’t want to pay extra! ### 3/5 — 15% Service Fee *2024-04-12, version 2.0.4* App adds a %15 service fee. I entered all my information, addresses, email, phone number, credit card number, address again (for the billing address) and after all that, it told me “guest checkout not available in this location” Well why the heck did you wait to tell me that till the end?? I picked up the phone, made a 45 second phone call, and saved 15%. (I tipped with cash of course, I’m not a monster) ### 3/5 — I love couch tomato - Please deliver to my address *2021-04-19, version 1.0.8* I love the couch tomato and would order from here every night! Unfortunately I do not have time to pick up and my address 5 mins outside the boro is outside the delivery range on the app so I have to order thru doordash :( ## Most praised reviews (6 highest-rated) ### 5/5 — Good munch *2024-02-05, version 2.0.4* Everything on the MENU is GOOD!!! ### 5/5 — Amazing salad *2023-05-18, version 2.0.0* My first time trying the holy chipotle, and it was impeccable!!! ### 5/5 — Gluten Free Pizza *2023-01-29, version 2.0.0* Best Gluten Free Pizza I’ve EVER had. That’s a very big statement! Must try! ### 5/5 — Brian D *2022-07-22, version 2.0.0* We love Couch Tomato! We order from them every Friday and for birthdays most of the time!! ### 5/5 — My new fav app *2020-07-31, version 1.0.6* Wow what a user friendly experience. Made me feel safe with socially distant procedures in place. Great app! ### 4/5 — Great app needs Apple Pay *2025-03-21, version 2.0.5* All this app needs is to accept Apple Pay and it’s 5 star. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-10.*