# The Vitamin Shoppe - VShoppe — user reviews > 126 indexed App Store user reviews of The Vitamin Shoppe by The Vitamin Shoppe Inc., rated 4.80/5 from 40,288 ratings. - Source: https://appshunter.io/ios/app/the-vitamin-shoppe-vshoppe/id1164196896/reviews - App overview in markdown: https://appshunter.io/ios/app/the-vitamin-shoppe-vshoppe/id1164196896.md - Rating breakdown: 5★ 35,880 · 4★ 2,947 · 3★ 652 · 2★ 212 · 1★ 597 ## What do users think of The Vitamin Shoppe? Overall sentiment: negative **Pros** - 🚀 Fast and easy ordering - 📦 Convenient curbside pickup - 💳 Flexible payment options - 🏪 Good product selection - 💰 Frequent discounts and deals **Cons** - 🐛 Frequent app crashes and technical issues - 🔍 Confusing navigation and poor user experience - 🔒 Unreliable account management and login problems - 🚚 Shipping and delivery problems - 💲 Inconsistent pricing between online and in-store **Commonly reported bugs** - Issues with adding items to cart and completing purchases - Problems with applying discounts and rewards - Inconsistent behavior when switching between delivery options - Inaccurate inventory and product availability information **Most requested features** - Add a shopping list or favorites feature - Improve auto-delivery and subscription management - Provide better integration between online and in-store - Enhance the rewards program and make it more accessible ## Newest reviews (17 of 126) ### 3/5 — Glitches *2026-08-03, version 4.92* App has glitches and will not allow me to change the pickup store. I've checked for an update and it's up to date. Still will not allow me to change the store. ### 2/5 — Freezes alot *2026-06-04, version 4.88* I just downloaded this app yesterday and I login and when I look at my purchase history and I click on the order and I wanna look at more information. It’s frozen on the page and all I see is a little Cirkle like it’s thinking and I. Pass that page. I have to close out the page and go back in and it constantly does it so I have to go onto the actual website to get for. It’s not a Wi-Fi issue because I have no problems with my other apps. ### 3/5 — Ordering online should be more convenient *2026-05-08* When one orders online from a merchant, for shipment to one’s home, one would expect a product to be in stock *somewhere* in the country [unless it is being discontinued]. The app should NOT only order what is in stock at your “favorite” store. What has happened several times we ordered in sufficient quantities of certain products to get the free shipping. A large part of the order gets canceled with no explanation why. If you are going to cancel any part of an order, you should at least have the decency to have a human being call the customer to explain, or at least have your system be robust enough to advise the customer there is not enough quantity to fulfill *and why*. ### 3/5 — Mediocre app *2025-12-01, version 4.74* I’ve been signed out yet again for security reasons..why? I’m a God member but treated like I’m Gold plated. The app always has these puzzles you need to solve. Stop the nonsense, GNC app would never ### 3/5 — Latest update *2025-08-24, version 4.70* Just downloaded the latest update, and now it crashes everytime I try to open up my orders. Please fix! ### 2/5 — please fix *2025-04-30, version 4.62* ever since the most recent update, nothing will load on my app at all. subscriptions, coupons, recent purchases. nothing and it’s frustrating because I have tried everything from restarting, redownloading, logging out etc. !!! ### 2/5 — Cookies *2025-04-07, version 4.61* Deleted the app because it does not allow me to control cookies and tracking. Your terms and conditions offer an all or nothing option ### 2/5 — Good app, useless customer service *2025-01-30, version 4.57* I like the functionality, but i spent way over $700 last year, which means i should be a gold member, but they didn't reward me, and customer service just blew me off ### 4/5 — Earning points *2025-01-26, version 4.57* earning points doesn't show up on the app sometimes for over a month; you can't update a review; unavailable items appear in search, should at least say 'out of stock' ### 2/5 — Flawed Mechanics *2025-01-25* Cancels orders without providing an explanation or a notification, does not reason as to why the order could not be processed either, so you don’t know what to fix. No way to tell what personal information is not aligned from the sites perspective preventing the order from being completed. Called customer support- they’re incapable of providing any help… “you might just need to make a new account and re-enter all your information”. Have had to replace the same order 4 times now causing me to lose money because A. The reward points are not refunded when they cancel and order and B. The sale on specific items was revoked, meaning I had to pay $20 more than I did initially to get the same exact items. Seems like a big flaw that other online marketplaces do not have ### 4/5 — Good app but missing features *2024-12-31, version 4.56* I find this app easy to use and reliable. I also like the selection offered and the . What I do not like is the lack of features to filter products by what is in stock, nearby or online for shipping. Having out of stock sale items in search results makes it difficult to find what products for purchase. ### 3/5 — Become a confusing site *2024-09-26, version 4.52* This site has become more confusing and messed up than it was. I have to enter my password more than 3 times, reset it twice. I chose to purchase via PayPal and even though it did, it never took me to the website which is normal and secure. Post purchase has me seeking money back schemes, percentages off future possibilities and others which all look and act lake scams, no thanks. It has taken me over 20 minutes to buy one item. Give me the old app back. ### 1/5 — PLEASE UPDATE THE APP!! *2024-09-18, version 4.51* It’s been years and I still can’t view my saved items on the app. Doesn’t make sense! Please fix this!! ### 1/5 — Can’t purchase anything from the app *2024-09-05, version 4.51* App no longer allows you to add items to the cart. Subsequently you can no longer purchase items using the app or the website. ### 3/5 — Keeps crashing *2024-08-29, version 4.51* Just did an update to fix the crashing issue and issue has not subsided. It continues to crash. Please do another update. ### 1/5 — Awful app *2024-08-21, version 4.49* This app is just really awful. Doesn’t load cart, freezes, just doesn’t work. GNC it is. ### 3/5 — Okay, when it works *2024-08-20, version 4.49* I’ve had issues with the app crashing for months now. Tried deleting and reinstalling, signing out, nothing helps. Needs a fix. ## Most critical reviews (10 lowest-rated) ### 1/5 — Can’t Order *2026-07-27, version 4.92* I tried multiple times to add a credit card to pay, and it kept being rejected as incomplete details despite all of the fields being completed. Needs a lot of coding work, far better to use the website in the interim. ### 1/5 — Rewards?? *2026-04-15, version 4.85* I don’t know about any of you guys, but I’ve had a lot of trouble retrieving rewards. There’s definitely a bad loop going on in the app. Im deleting it he app and no longer using it and going online directly from a search engine on my laptop because the app just doesn’t wanna work on my phone. I have to admit it’s kind of inconvenient when you’re trying to retrieve your rewards or coupons when you’re at the store and you can’t use your phone to do it. It’s been like this for a while. Come on. Send us an update and fix it. ### 1/5 — Just go to the store! *2026-03-22, version 4.83* This app is buggy, it crashes constantly and will randomly change your preferred delivery method! Horrible app! ### 1/5 — Boring *2025-07-03, version 4.66* The app does nothing but throw the same boring deals over and over and over. 20% off this and that but that’s the absolute farthest it will go. You’ll think that you’ll get a different one saying $20 off, but then it says you have to spend $100 or even $120🫩 what a joke tbh don’t waste your time and just get the deals that they have in store ### 1/5 — Very poor customer service *2025-06-23, version 4.66* Be aware if you order a product and you are sent something else, the company, instead of owning up to the mistake and correcting it on their end, will make you do the leg work to correct their mistake. This is apparently their “policy” I’d give 0 stars if possible, use Amazon who will own up to and correct their errors. ### 1/5 — Fix this! *2025-04-10, version 4.61* Can’t search anything up! When you type it in and press enter it keeps saying “no search found” and when you click on the brand name button to see what else they have, it says “no search found” so annoying. I can’t search a specific brand or item! ### 1/5 — Bad app *2025-03-29, version 4.61* App doesn’t even work. Keep getting prompted internal server issue… waste of time ### 1/5 — It’s just their website *2025-01-30* I like the store; it gives me the feeling of an organization that’s interested in the business they’re in and in helping customers with their health and fitness. I’d like to use the app, but if I wanted to use your website I’d already be doing that. Wrapping your website in the barest minimum of a shell and calling it an app may get you into the App Store, but it gives me the same impression I’d have if I found a GNC label underneath your labels on your products, just repackaging something else instead of making your own. A website has its use needs. An app has its own. They each have abilities the other doesn’t. Use the right tool in the right place. Cutting corners and taking the easy way out doesn’t work in fitness, although it can feel like it if you’re not paying attention. The same is true in running a business: it can feel like you’ve saved a lot of money by not actually building a native app, and if you’re not really paying attention, you can convince yourself of that. We see you though. Seriously - scrap this piece of junk and make a proper app with all the benefits of that. ### 1/5 — App doesn’t work *2024-10-31, version 4.53* App is terrible. Reward system doesn’t work. Ive been a client for 2+ years spent $500+ and haven’t been able to earn a single cash back offer or even a discount. Don’t waste your time buy somewhere else. ### 1/5 — DO NOT USE AUTO-DELIVERY *2024-10-07, version 4.53* They are evil with Auto-Delivery. They try to lock customers to these purchases despite the case of a mishap, and nether them or Pay-Pal protects the customer. Pay notice of your items and get them ahead of time elsewhere. ## Most praised reviews (10 highest-rated) ### 5/5 — Staff *2025-11-22, version 4.74* Very helpful, spent time talking to me & comparing prices; knowledgeable. ### 5/5 — Fix this please *2025-05-31, version 4.64* Newest update works great ### 5/5 — App keeps crashing *2024-08-27, version 4.50* Ver4.50 worked for a long time but all of a sudden keeps crashing on iphone ### 5/5 — Vitamin Shoppe *2024-08-10, version 4.49* The best vitamin shop we go to is on Steinway Street. They’re always so intensive to us and we can always get what we want from all of them inside. We order our water when it comes in. They’ll call us. It’s waiting for us and we go and get it the best and is his name and also the workers I give them five stars. ### 5/5 — Vitamin Shoppe is awesome! *2024-07-07, version 4.47* I used to go to GNC for my energy drinks but they’ve gotten horrible, in store and online and GNC just fails to do what Vitamin Shoppe does: being awesome! I favor highly Vitamin shoppe with their in store and website efficiency and how well built both the store and website are! ### 5/5 — Gets the job done without hassle *2022-09-03, version 4.18* Helps me to order products easily. Search works well. Ability to add or update card for payment and address is good feature and works well. Overall great app ### 5/5 — Supplements *2022-05-28, version 4.11* I can always find the supplements I need. And when I go to the store there’s also someone that can answer my questions and help me find what I need. At this time it’s hard for me to go to the shop so I order online which is great. ### 5/5 — Vitamin Shop *2022-04-26, version 4.11* You can find anything you’re looking for with a 20% coupon always available. I got 20% off my order plus $25 off for the health rewards program! Great Deals and fast shipping ### 5/5 — Good store but… *2022-03-31* This store is great for all your vitamins needs however do NOT use it with INSTACART! The INSTACART app will take your money and without the benefits of sales or buy one get one free. You are already being charged for the fees with the INSTACART app but then you don’t get benefits of the sales or access to all of their products for substitution if they are out at the store! Again I have nothing against Vitamin Shoppe but they should want to help their customers better by giving INSTACART more access to a better selection of products and the deals! If you have to buy from here pre-order and have it shipped or pickup! **Developer response:** Thanks for your review, and we appreciate your response! ### 5/5 — Store VS Online *2022-03-27, version 4.10* Went to the store showed clerk my online order was cheaper asked if they could price match he said no. It’s the same company but I was out and about and stopped in to purchase left everything on the counter came back to the app on line wasted time store empty close it. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*