# The Warehouse - Shop and Save — user reviews > 159 indexed App Store user reviews of The Warehouse by TWG Limited, rated 4.70/5 from 402 ratings. - Source: https://appshunter.io/ios/app/the-warehouse-shop-and-save/id835418944/reviews - App overview in markdown: https://appshunter.io/ios/app/the-warehouse-shop-and-save/id835418944.md - Rating breakdown: 5★ 332 · 4★ 45 · 3★ 12 · 2★ 4 · 1★ 9 ## What do users think of The Warehouse? Overall sentiment: neutral **Pros** - 🚀 Easy to use - 💡 Convenient click and collect - 👍 User-friendly interface - 🚀 Fast online orders - 👍 Smooth shopping experience - 👍 Helpful staff - 👍 Great service **Cons** - 🐛 Glitchy performance - 🐛 Slow loading times - 🐛 Frequent crashes - 🐛 Inaccurate stock information - 🐛 Laggy cart and checkout - 🐛 Payment issues - 🐛 Orientation issues on iPad **Commonly reported bugs** - App crashes frequently - Items disappearing from cart - Incorrect stock levels shown - Payment processing errors - Logout issues **Most requested features** - Add Afterpay payment option - Improve search functionality - Allow bulk item removal from cart - Provide in-store item locations - Add more product details and specifications - Introduce a dark mode ## Newest reviews (11 of 159) ### 2/5 — Not very accurate *2026-05-08, version 14.4.1* Searched up an item on the app. It said it was in stock at the Albany warehouse. Drove 30 minutes there to buy the item, but when I got there, the staff said oh no, that’s wrong, we don’t have any in stock. Quite a few people have been asking for that item the last few weeks. Disappointed. Why use the app if it is inaccurate? ### 4/5 — Click & collect *2026-04-28, version 14.4.1* So my store is set for one specific store. Twice ive ordered a click & collect to the wrong store, thinking it would have my store automatically set for click & collect. Not even checking just click click pay done lol ### 2/5 — SLOW, SLOW,Slow *2026-04-15, version 14.4.0* The app is sooooo slow to use, in particular changing cat #, takes forever to reload ### 2/5 — Apple Pay *2026-04-02, version 14.3.2* Cummon guys really ### 2/5 — The warehouse *2026-02-11, version 14.2.0* It keeps turning off itself. And keeps loading when I’m looking at stuff. ### 5/5 — Online shopping *2026-02-11, version 14.2.0* Beautiful done so smoothly when you got anxiety ### 5/5 — Shopping again *2026-02-11, version 14.2.0* Love the warehouse Has everything you need ### 3/5 — Logout issue *2026-02-05, version 14.2.0* Love using the app but has a tendency to logout randomly often while browsing. ### 2/5 — Item Limits *2026-02-01, version 14.2.0* I can only order 6 items if the same kind I need to be able to order more . This is very frustrating . ### 5/5 — Grateful! *2026-01-20, version 14.2.0* Happy New year whanaū, we see the hard mahi you put in year after year, appreciate the efforts of the workers, especially around stationary week can’t be easy! Much appreciated whanaū, Kiā Ora. ### 5/5 — Love the app *2026-01-20, version 14.2.0* I often shop at the warehouse over Kmart as items are always in stock , shipping is Fast and I love the convenience of the app! The variety and quality is great too ## Most critical reviews (10 lowest-rated) ### 1/5 — Painfully slow *2026-04-14, version 14.4.0* The app is so slow and frustrating. Often errors out, it puts me off buying from the warehouse. ### 1/5 — Glitchy *2026-03-06* This app is unbearably glitchy ### 1/5 — Butter up app *2026-03-04, version 14.3.0* Hire testers , app sucks cannot signup market club ### 1/5 — Hopeless on iPad *2026-02-13, version 14.2.0* When are you going to fix the small windows issue for iPad 18 users? Very annoying not to be able to view a full size enlarged view of items any more!! Also Cart takes forever to load. Cart now appears in a very small window instead of full screen. Enlarged item view appears in a small window instead of full screen. In Wishlist the text used for item title appears greyed out, not in black. Just for starters. If it ain’t broke, don’t fix it! Ruined what used to be a great app. ### 1/5 — NOT TIME SAVVY *2026-02-11, version 14.2.0* Honestly love the idea and it’s great when it works like the other big chain apps but I cannot believe how much time I lose waiting to get from one page to another using the back arrow or trying to search for or add another item. I was in the actual store searching item stock and price and I managed to locate the item on foot and the app still hadn’t stopped buffering by the time I got to the counter. ### 1/5 — Stock online not in store *2026-02-05, version 14.2.0* Drove all the way to Hastings to buy table for caravan. Told not in stock even though internet said stock available. Told Napier had stock. Drive all the way to Napier. No stock. Driving home and paid and ordered to collect in Hastings today. Very disappointed. Waste of time and petrol. Very disappointed. ### 1/5 — Never in stock *2026-02-04, version 14.2.0* App often shows items as being in stock in store. But my time is always wasted by finding the item is not the shelf yet. ### 1/5 — Cart needs bulk or remove *2026-02-01, version 14.2.0* I have to one by one remove from cart it's slow and painful Make it so we can selected a few for Remi EAP form cart would make it faster thanks so much ### 1/5 — Zip only *2026-01-05, version 14.2.0* How is it that you can’t use Afterpay on the warehouse app…annoying!! ### 1/5 — Please fix *2025-12-20, version 14.2.0* So everytime I use the app on iPhone, within a few minutes or even less sometimes, the app crashes. Please fix ## Most praised reviews (10 highest-rated) ### 5/5 — Great!! *2026-05-11, version 14.4.1* Has everything you could ask for, gifts, clothing more love it! Keep it up warehouse ### 5/5 — Online order *2026-05-03, version 14.4.1* Easy and efficient ### 5/5 — Easy buying *2026-04-22, version 14.4.1* It’s always been glad to be part of your team and love to buy whatever I am looking for. I buy whole bedset includes side table, sofa, toy box as well as dressing table too. Thanks for the lovely collection. Appreciate it. ### 5/5 — Baby gate *2026-04-18, version 14.4.0* Awesome ### 5/5 — Services *2026-03-27, version 14.3.2* Very interested ### 5/5 — Best Buys *2026-03-25, version 14.3.1* So easy to purchase goods and great delivery ### 5/5 — Easy *2026-03-20, version 14.3.1* Quick and easy loved it ### 5/5 — Warehouse Online *2026-03-17, version 14.3.1* I love the app. Quick, convenient & updated for specials & my regular purchases. Can’t fault the app. The odd notifications on specials ### 5/5 — My shopping *2026-02-27, version 14.2.0* I am happy for shopping on line. ### 5/5 — Toilet paper holder *2026-02-23, version 14.2.0* Excellent service --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*