# TheCRM — user reviews > 16 indexed App Store user reviews of TheCRM by CRMSuite Corporation, rated 2.40/5 from 52 ratings. - Source: https://appshunter.io/ios/app/thecrm/id1076713161/reviews - App overview in markdown: https://appshunter.io/ios/app/thecrm/id1076713161.md - Rating breakdown: 5★ 16 · 4★ 0 · 3★ 3 · 2★ 2 · 1★ 31 ## Newest reviews (1 of 16) ### 1/5 — Worst app ever *2019-05-27* This app is suppose to help me contact my customers when I am not near my computer. It won’t let me type in the keyboard several times. There is always an error message. Also, sometimes it won’t even open an email or text from my customers. It needs to get UPDATED big time ## Most critical reviews (10 lowest-rated) ### 1/5 — App stinks *2026-05-05* This app for an AI company needs major overhaul and improvements ### 1/5 — App needs to be updated for iPhone 16 Pro Max. It’s unusable. *2026-02-26* Possibly the worst app I’ve ever used on this phone. We’re committed to the system with the CRM at my dealership and the fact that the app doesn’t work on cell phones is a real tHorn in our sides. They say they’re too busy with AI stuff to focus on the app. The AI stuff is much less important. Would rather have functionality than gimmick. ### 1/5 — Trash *2025-11-25* I need this to work for my job and all of a sudden it showing Microsoft and Google to log in. Too many glitches. Just horrible ### 1/5 — Horrible CRM App *2025-07-09* This must be the least intuitive clunkiest hardest to use I have ever experienced ### 1/5 — iPhone 16 Pro Max not compatible *2024-11-01* Same review stating the 16 does not work correctly with the apps true. It messes all my emails up. Clicking on certain buttons thinks it’s the one below. It’s just absolutely terrible. I can’t send photos by text or email. I can’t do my job properly ### 1/5 — App rendered useless on iPhone 16 *2024-10-11* This app is just terrible. I have an iPhone 16 Pro Max and the app is not the correct screen ratio for the slightly larger screen size, in turn skewing where all the buttons, cursors, clicks operate on the app making it 100% useless. As a sales rep who relies on this daily I hope something will be done about this ASAP considering this phone has no been out for a month and still no update to fix the issue. ### 1/5 — Hot steamy garbage *2024-10-09* Just riddled with bugs and/or bad UI. For a company (TheCRM) that prides themselves on tech/AI, and being a leader in CRMs, this app is laughable. You can tell it’s an afterthought for them at this point. ### 1/5 — Worst CRM ever *2020-08-10* With more than 20 years in the auto business, this is the worst CRM I have ever used on the market and I have used some really bad ones. If I could give 0 stars I would. Stay away! ### 1/5 — Poor excuse for a CRM *2020-05-30* This app does not even deserve one star. Extremely difficult to use, mainly in sending photos through email. ### 1/5 — Lots of Bugs *2020-04-02* Won’t update real time texts or emails from customers. Won’t send text messages from mobile apps and is always slow to respond and has lots of glitches. Needs Updates badly to actually be functional ## Most praised reviews (5 highest-rated) ### 5/5 — Great CRM *2021-02-18* It is the only CRM that has all the features built in vs the others bolted on with 3rd party vendors ### 5/5 — Best CRM app I have used *2021-02-18* This is the best CRM app I have used at my dealership. Love the ability to scan drivers licenses and vin barcodes to upload data into the system. ### 5/5 — Phenomenal application *2016-03-22* Does everything you could wish ### 3/5 — Needs Updates *2025-03-26* It has potential, but the app does not work well with iPhones. The text where you’re typing is displaying a line below where the text should be. Buttons aren’t fluid to locate, and the customer page is hard to navigate. I tried scanning in a VIN and have trouble hitting the button where it wants me to push; you have to hit above it to actually work. Is it true the last update for the app was a year ago? I hope they’re still continuing to develop this, it could be great. ### 2/5 — Needs updating and apple compatibility improvement *2025-07-01* This app would be great if only it worked with iPhones. Since changing to the iPhone 16 Pro Max, I’ve had the same problems as many other people have had with cursor being located a line or two away from where you’re typing. It makes it impossible to hit buttons without guessing and pressing the line or two above what you’re trying to hit on the screen. Basically renders the app useless to the point where i give up and leave leads sit for a few hours until i can get to a real computer. You guys really need to put out an update and improve this app if you’re going to have one. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-31.*