# Thelo: AI Workout Planner — user reviews > 46 indexed App Store user reviews of Thelo by One Labs LLC, rated 4.60/5 from 1,338 ratings. - Source: https://appshunter.io/ios/app/thelo-ai-workout-planner/id6739682904/reviews - App overview in markdown: https://appshunter.io/ios/app/thelo-ai-workout-planner/id6739682904.md - Rating breakdown: 5★ 1,027 · 4★ 187 · 3★ 84 · 2★ 8 · 1★ 32 ## What do users think of Thelo? Overall sentiment: positive **Pros** - 🚀 Personalized workouts - 👍 Effective and results-oriented - 🚀 Tailored to body, fitness level, and goals - 🚀 Structured workout plan - 🚀 Insightful body scan analysis **Cons** - 🐛 Stuck in bio scan loop - 🐛 Clunky and broken user experience - 🐛 Inability to access report after upload **Commonly reported bugs** - Endless loop in bio scan - Inability to exit certain screens **Most requested features** - Back button functionality - Clearer instructions for bio scan process ## Newest reviews (14 of 46) ### 4/5 — not bad *2026-08-21* i like that i can take a picture of my meal and it calculates the macros for me. or i can describe my food and it pops out my macros with almost 100% accuracy from what’s on the label. sometimes the pictures do not match the exercise that they give, ie, tells you to face the machine and the lady in the picture is not facing the machine. Biggest problem for me on this app (not sure if it’s just a me problem) is I am unable to adjust my weight. there is a section for you to calculate your weight every week. when i try, it freezes up on me and i have to completely get out of the app and go back in. ### 3/5 — Bugs *2026-08-07, version 2.2.4* I want to enjoy the app but I can’t even log my weight ### 3/5 — Not working as expected *2026-08-02* I’ve been using this app for almost two months now and even that I like it, it’s not functioning well. The photos part to scan your body doesn’t work well, it doesn’t have a timer or a way to take the pictures or video. I have not been able to log in my new weight at it crashes or just freeze the app. Please fix this issue, as I paid for a functional app that helps me to achieve my goals. ### 3/5 — How can I contact support? *2026-07-10* I recently purchased an annual subscription to Thelo and started a weight lifting program. I would like to move my rest days to be Fridays and Saturdays. How can I do this in the app? I wasn’t able to find a support contact. **Developer response:** Thanks for your feedback and for subscribing! We recently added the ability to change your workout schedule, so please update to the latest version of Thelo from the App Store. If you need any help or have any questions, you can always reach us at support@thelo.app and we'll be happy to help. ### 2/5 — App crashing *2026-05-22, version 2.0.8* Love the concept but unfortunately I’ve not been able to use all features. The app often shows a message: crash detected and I haven’t been able to consistently talk to the ai assistant (blank screen) when I’ve needed help regarding the exercise routine. Other than that it’s really good at giving body analysis and providing exercise routines specifically for problem areas. I would say a voice coach added to guide through exercises would be great. Or visual videos to show the workouts, it does provide links to view the type of workout it suggests but those links haven’t consistently worked for me. ### 2/5 — Great concept, poor function *2026-05-13* I loved the app at first and all of its capabilities, but the meal logging function seems to have stopped working entirely after only a week of use. I also wish there was a function to recommend specific macros based on individual goals. Otherwise, lots of potential for a really great app. **Developer response:** Thank you for the thoughtful feedback—we're really glad you enjoyed the app overall. We're sorry about the meal logging issue. It has been fixed in our latest update, so please make sure you're using the newest version of Thelo. We also appreciate your suggestion for personalised macro recommendations—that's something we're actively working on. If you run into any issues after updating, please reach out to us at support@thelo.app and we'll be happy to help. ### 4/5 — Good but not perfect *2026-04-14* I very much like the idea of this app and most features work pretty well so far. The one thing that is a real drawback for me is that the app doesn’t seem to understand what day it is (usually an AI issue) and it is combining all my meals on “today”’s dashboard. e.g. I logged meals yesterday (Monday), but was showing up on Sunday. I removed and re-added thinking it was my error. I got it to show on Monday. Today, I added my meal first meal and noticed the dashboard shows I’m at 88% of my total calories already. So I click the calendar days on upper left corner and see that there is nothing logged for yesterday and it’s all on today now. So then I go to Your Data>Nutrition> view timeline>meals and it shows I logged yesterday’s on Sunday and today’s yesterday. Yet it bundles it all in one day on the dashboard-all in all it’s not mapping correctly and that is really disappointing considering how much this app costs. **Developer response:** Hi, Thank you for the detailed feedback. The issues identified by you have been resolved by the developer team. We request you to please download the latest version of Thelo. Customer Support ### 4/5 — Review *2026-01-24* Mine makes me Start from the beginning by signing in and saying if I’m female or male and that whole process but once I get past that it has all of my activity saved. Is there a way to fix that? ### 3/5 — Restore purchase *2025-11-12* Downloaded , got stuck on take your image…out of frustration i deleted it then reinstall it , there is no option for restore purchase its either i pay or i do t have access Please help And thanls **Developer response:** Hi, We sincerely apologize for the trouble. Please contact us on our email and we will resolve this for you. Thanks, Jacob ### 1/5 — Not finished product *2025-11-05, version 1.5.8* Programs they create I think are great. What’s not good is you are not able to customize/ change any exercises to fit it to you. Reps and weights are not saved so have to be filled in each time. Suggested days are set and can’t be customized. If you want miss any days or you do other work out you can’t mark as complete. My weights shows in lb even though I have put kg. Overall good ideas but doesn’t feel complete at all. ### 1/5 — Horrible *2025-09-08, version 1.5.3* Genuinely about to delete the app and just payed for the yearly subscription. Nothing works. ### 1/5 — Stuck on age *2025-09-05* App doesn’t let me move forward after entering my Age, it’s just stuck. Tried with both WiFi and mobile network, very frustrating. Had high hopes on the app but the bug made me uninstall it. **Developer response:** Thank you for sharing this — I’m really sorry for the trouble. We’ve released a new version that fixes the age-screen freeze, so you can now move forward normally. We’d love for you to give it another try! ### 3/5 — Food logging *2025-09-02* My app does not let me take a picture of describe the food. App get stuck there and I have to close it to get out. **Developer response:** Thank you for letting us know — and I’m sorry for the frustration. A new version is now available that fixes the camera/upload freeze. Please update and you should be all set! ### 2/5 — Stuck *2025-08-28* Seems like a cool app for your fitness but I’m literally stuck typing in my weight. There’s no way to get the keyboard out of the way and it’s hiding the button to move to the next option. Please fix **Developer response:** Hi, Thank you for your feedback. We've resolved these issues! ## Most critical reviews (10 lowest-rated) ### 1/5 — Misinfo *2026-07-28, version 2.2.4* Inaccurate ai info ### 1/5 — Stuck on workout screen *2026-07-24, version 2.2.0* Can’t get past start your first workout pop up! I tap start your first workout and nothing happens, it stays stuck on that screen ### 1/5 — Apple id *2026-07-13, version 2.2.0* It will not allow me to sign up or log in , was looking forward to using this app but i cant get past the first step ### 1/5 — Bad AI *2026-06-13, version 2.1.5* The actual conversational AI doesn’t work. keep saying “coach can’t respond” I want my money back asap. ### 1/5 — Hard to cancel subscription *2026-06-10, version 2.1.5* The app doesn’t work most of the time. ### 1/5 — Paid for Yearly Subscription and App not Working *2026-05-31* I’m very upset because I was so excited to use this app but once I paid for the yearly subscription the Apple Store is not recognizing it as a in-app purchase. When paying it sent me to a different paywall (Not Apple) and now when trying to activate the device it continues to try and make me pay again. This is very frustrating and to top it off when clicking the help link to contact the company it leads to a page that doesn’t work. Not a great feeling to feel I lost $60 **Developer response:** We're truly sorry for this experience, and we completely understand how disappointing it must have been. The purchase recognition issue and support link have both been fixed in our latest update. Please update Thelo to the newest version from the App Store. If you're still unable to access your subscription, email us at support@thelo.app and we'll make sure your purchase is restored or help with a refund if needed. We sincerely apologise for the inconvenience. ### 1/5 — Don’t waste your time *2026-05-25* This would be a great concept if it actually worked I tried to select what days I wanna work out. It completely ignored it and had me resting on the days that I wanted to work out you cannot get a description or make any changes once it selects your plan if I could give this a zero stars I would **Developer response:** We're sorry you had that experience. We recently added the ability to customise your workout schedule and make changes to your plan, so please update to the latest version of Thelo from the App Store. If you're still having any issues after updating, please email us at support@thelo.app and we'll be happy to help. ### 1/5 — App doesn’t work *2026-05-14* I have been trying to contact support because the app doesn’t work and I have gotten no response. The app refuses to let me do anything and I was charged $132 for it to not work. **Developer response:** We're truly sorry for both the experience and the lack of response. We've recently fixed the issues that were preventing some users from accessing the app, so please make sure you're using the latest version of Thelo. If you're still having any problems, please email us again at support@thelo.app and we'll prioritise your case and help resolve it as quickly as possible, including any billing concerns. ### 1/5 — Awful. *2026-05-12, version 2.0.8* If I could give zero stars I would. This is an absolute scam. It won’t make any workout plans. Don’t lose your money and get scammed like I did. ### 1/5 — App Crash *2026-01-09* This app has crashed 4 times since I’ve used it. To say that I’ve paid for a yearly subscription. It is very frustrating and irritating that the app isn’t working properly! **Developer response:** Hi! We sincerely regret that you had a negative experience with Thelo. We have updated the app, and the issue has been fixed. Thanks, Thelo Customer Support ## Most praised reviews (10 highest-rated) ### 5/5 — Amazing *2026-03-10, version 1.8.1* I cant believe it’s just told me everything about my body in two seconds ### 5/5 — Shape *2026-03-01, version 1.8.1* Gives me perfect overview ### 5/5 — Amazing App *2026-01-25* I am so impressed with the insights from my body scan. I’ve started the workout plan, excited to see my progress. I recommend everyone to try this out **Developer response:** Thank you for the positive feedback ### 5/5 — Amazing! *2025-11-21* The beginning process is so easy and cool! i’m so excited to get started!! **Developer response:** Thank you! ### 5/5 — Love this app! *2025-10-21, version 1.5.8* Great App! Love it ### 5/5 — Great so far… *2025-10-21, version 1.5.8* So far I love the app! ❤️ ### 5/5 — I’m impressed so far *2025-07-16* I have yet to start my journey but I’m excited ! **Developer response:** Good luck! ### 5/5 — So impressive and exciting *2025-04-20, version 1.3.9* I’ve been working out for 8 years.. tried Athlenx, bodybuilding.com and many others.. this is the most targeted program I’ve ever trained with.. each workout is the right amount of intensity and Im seeing good results over the past 8 weeks ### 5/5 — Finally seeing results *2025-02-25, version 1.2.2* I’ve struggled for years to find a workout plan that actually works for me. No matter what I tried—random programs, YouTube workouts, or generic gym routines—I never saw real progress. But this app changed that. The personalized workouts are a game-changer. Instead of blindly guessing what to do, I get a structured plan tailored to my body, fitness level and goals. Every session feels effective, and I finally see my body changing the way I always wanted. If you’re tired of wasting time in the gym and not seeing results, this app is the solution. Highly recommend! ### 5/5 — AI BODYSCAN *2025-02-20* The scan told me that my upper inner chest is making my whole chest appear flat. It suggested that I incorporate landmine presses and incline db press with a 45 degree angle in my workouts. I can confidently say that my chest looks significantly bigger than before. Great investment! **Developer response:** Thank you for your feedback! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*