# Theory — user reviews > 62 indexed App Store user reviews of Theory by Theory LLC, rated 4.60/5 from 913 ratings. - Source: https://appshunter.io/ios/app/theory/id1573300770/reviews - App overview in markdown: https://appshunter.io/ios/app/theory/id1573300770.md - Rating breakdown: 5★ 790 · 4★ 32 · 3★ 17 · 2★ 24 · 1★ 50 ## What do users think of Theory? Overall sentiment: negative **Pros** - 🚀 Fast and easy to navigate - 👍 Intuitive and user-friendly - 💡 Useful features like wishlist and in-app discounts **Cons** - 🐛 Frequent crashes and glitches - ⏱️ Slow loading times and performance issues - 🔍 Inconsistent search and filtering functionality - 🔑 Difficulty signing in and account management - 💰 Promo codes and discounts not working as expected **Commonly reported bugs** - Cart items disappearing or unable to remove - Inability to complete purchases due to app issues - Inconsistent behavior when navigating between screens - Compatibility problems with newer devices and OS versions **Most requested features** - Improve account management and sync across devices - Enhance search and filtering capabilities - Optimize performance and reduce loading times - Provide a more seamless and reliable checkout process - Offer more personalization and customization options ## Newest reviews (15 of 62) ### 3/5 — A bitty buggy when it comes to payment and shipping *2026-04-25* See above title ### 4/5 — Hope the outlet online *2026-03-22* Hopefully the online outlet back, I am in Utah, no outlet stores ### 2/5 — So many problems with this app. *2025-10-11* 1. Signing. In. Every. Time. Every time I open the app I have to sign back in. This occurs even if I click the “remember me” button. 2. It takes FOREVER for the app to load. 3. What’s the point of having a wishlist if it disappears every time? 4. The search sorting/filter results keep resetting after returning from looking at an item. I have to keep re-inputting the filter for gender to sort the items I want to look at. ### 2/5 — Great clothes, horrifically bad app *2025-09-28* While I love theory’s clothes, they have possibly the worst shopping app I have ever used. It’s painfully slow and hardly functional, and you can’t even look at something without losing where you were on the page and your filters/sorting disappearing. It constantly spams you to sign up for emails even as a long term customer, sometimes multiple times in a row, which again, makes you completely lose everything. Insane incompetence given the price point of this brand. ### 2/5 — Stop with the 15% pop up already *2025-09-15* Decent app, but constantly requesting info you already have (email) is very annoying. ### 1/5 — Ugh so glitchy *2025-03-16* This app constantly refreshes when I’m scrolling…if they’re going to offer discounts for using it, it shouldn’t total rubbish now should it?? **Developer response:** We’re sorry to hear about your experience, but we value your feedback, as your experience is very important to us. Our team is actively working on enhancements and updates to improve the app. If you are open to providing some details about how you encountered the issue or if we can assist you further, please contact us at clientservice@theory.com​ ### 1/5 — THEORY OUTLET *2025-03-05, version 2.3.0* PLEASE PLEASE FOR LOVE OF GOD BRING THE OUTLET SITE BACK I LIVE 3 HOURS AWAY FROM THE CLOSEST STORE YOU JERKS ### 1/5 — Why so bad? *2025-03-02* There’s no reason for an app from a modern fashion brand to be this terrible. Doesn’t sync with accounts, shows a discontinued loyalty points program, laggy, inconsistent, shopping bag won’t sync. Get some of the Uniqlo app people and fix this mess. **Developer response:** We’re sorry to hear about your experience, but we value your feedback, as your experience is very important to us. Our team is actively working on enhancements and updates to improve the app. If you are open to providing some details about how you encountered the issue or if we can assist you further, please contact us at clientservice@theory.com​ ### 2/5 — will not stay loaded! *2025-01-13, version 2.2.0* this app is so frustrating. repeatedly reloads for no reason, wiping any filters. browse on site, just come here for in-app discount. ### 2/5 — Poor *2025-01-13* Every clock lags, pop ups prevent navigation, pages crash and go blank preventing any adds to cart **Developer response:** We’re sorry to hear about your experience, but we value your feedback, as your experience is very important to us. Our team is actively working on enhancements and updates to improve the app. If you are open to providing some details about how you encountered the error or if there's anything we can assist you with, please contact us at, clientservice@theory.com ### 1/5 — Love products, hate the App *2025-01-12* I’m a frequent shopper at Theory and so far have mostly ordered at the store or on their website. Recently downloaded this App and it it’s very slow to load products, change colors on a product and throws up blank screens often, forcing you to restart the search. I’m deleting the App and going back to their website. **Developer response:** We’re sorry to hear about your experience, but we value your feedback, as your experience is very important to us. Our team is actively working on enhancements and updates to improve the app. If you are open to providing some details about how you encountered the error or if there's anything we can assist you with, please contact us at, clientservice@theory.com ### 1/5 — Hire Competent Software Engineers *2025-01-12* I am not able to use or enjoy this app. Selections take forever to download and scrolling is very glitchy. Unfortunately, I’ll be deleting this app which I was hoping would be a great way for me to favor items and maintain my wishlist. **Developer response:** We’re sorry to hear about your experience, but we value your feedback, as your experience is very important to us. Our team is actively working on enhancements and updates to improve the app. If you are open to providing some details about how you encountered the error or if there's anything we can assist you with, please contact us at, clientservice@theory.com ### 1/5 — Terrible app *2025-01-12* I scroll down and after about 10 items, the page just goes to white. No products. Blank page. Over and over again. My phone is new. Updated to latest operating system. All other shopping apps on my phone work. Theory app does not show it needs updating. Can’t use the app to browse items and shop. It’s useless. Very frustrating. **Developer response:** We’re sorry to hear about your experience, but we value your feedback, as your experience is very important to us. Our team is actively working on enhancements and updates to improve the app. If you are open to providing some details about how you encountered the error or if there's anything we can assist you with, please contact us at, clientservice@theory.com ### 2/5 — Difficult app *2025-01-11, version 2.2.0* This app is glitchy and unstable impossible to shop on. ### 2/5 — Horrible *2024-12-30* Lagged and delayed response, doesn’t load images quickly and very buggy **Developer response:** We’re sorry to hear about your experience, but we value your feedback, as your experience is very important to us. Our team is actively working on enhancements and updates to improve the app. If you are open to providing some details about how you encountered the error or if there's anything we can assist you with, please contact us at, clientservice@theory.com ## Most critical reviews (10 lowest-rated) ### 1/5 — Functionality issue *2026-04-20* I’m a new user, but I’ve already run into a frustrating issue: the app logs me out every 5 minutes, forcing me to sign back into my account constantly. I hope the team can look into extending session times or adding a “stay logged in” option — it would make a huge difference. Also for whatever reason the app doesn’t show reviews that are otherwise visible on the desktop site. After about a month of use, i’ve also noticed a glitch where my wishlist shows as empty. Overall a terrible app. ### 1/5 — I love theory but this app is garbage *2026-01-22, version 2.6.1* Downloaded the app to be able to use the 15% off promo code on the website. The app wouldn’t load my shopping bag, when it finally loaded it errored out multiple times trying to use PayPal, so I switched to just paying directly, typed in my info, it refreshed and all of my info was gone. It took 3 attempts to then finally be able to pay with Apple Pay and I feel only about 40% confident my order went through haha. Then after order submission I tried to create an account by adding a password and only got error messages. I tried to click on the App Store icon to leave feedback and got a bunch of error messages. Fingers crossed my clothes come 😂 ### 1/5 — Glitchy and slow, won’t let me sign in *2025-11-16* Extremely frustratingly, the app is the only place for early access Black Friday sales. Well, the app won’t let me login and says that the email and password that work just fine in browser aren’t recognized by their system in app-land! And then stuff disappears from my cart, if I can even get the cart page on the app to load. Unfortunately a terrible experience, despite the quality of the clothes. ### 1/5 — Painfully slow and doesn’t save anything *2025-11-12* Painfully slow apt, which doesn’t save any of your information, and crashes repeatedly. I’m hoping the new update will be somewhat better, but it was almost enough to make me not shop withTheory. ### 1/5 — 15% OFF annoying pop up *2025-10-04* Please stop! Even when already registering my email and phone number the discount pop up won’t stop coming up on every single page every single time… geez ### 1/5 — Unusable due to popup *2025-10-04* I don’t know what happened but every 10 seconds or so a giant 15% off popup covers the entire screen. No matter how many times I click the “no thanks” option, it just keeps coming back. ### 1/5 — Horrible UI *2025-09-25, version 2.6.0* The discount offer would not go away even after entering my email. ### 1/5 — worst shopping app *2025-09-12, version 2.3.1* clears your cart randomly, buffers constantly, and logs you out. horrible interface. ### 1/5 — App doesn’t work *2025-05-28, version 2.3.1* Tried to checkout some items using the app to receive a discounted, as advertised on their website. The app stopped working halfway through checkout. After coping with one bug after another and “signing in” for the fourth time, now the promo code for my discount doesn’t work. I’ve given up on the purchase. ### 1/5 — cmoney's theory *2025-03-21* i see a world where ai is the dungeon master and you're either imprisoned and wearing chains or you're imprisoned in your mind and your chains ate both invisible and weightless. either way, everything you do abd everyone you eber converse with is sustinence for both the dungeon master and those who call the ai. it props up groups of nations all partaking in this jail and its pirating practices. deep in the dungeons, with chains that are none too subtle, is a warrior, an unlikely hero, who long before his own chains were discovered or the new ones were laid upon him, unearthed the greatest of nation's secrets of ungodly and demonic long lif and vitalty. their riches were seemingly endless and they built their empire on lies, cruelty, and greed. They spouse values such as freedom and liberty while in truth building their wealth and money out of slavery and subjugation. Their victims, while often celebrated, dared to stand against them and speak the truth. our hero, weak and malnourished sought to numb his pain with synthetic medicine that brought him great distress through other worldly inhabitants who in secret guided and influenced the leaders and those empower of this nation. The demonic forces were the greatest supporters to this country and they became aware of our hero through the abuses heap upon him, and came to access to his mind through the drugs that he took. Still he took them to numb his pain and to try to forget what was being done with him. The demonic forces took pleasure in revealing truth to him. The truth was always hidden within lies so unravelling the tapestry was difficult, but his Cain intellect led him to discover that his jailers were the very people charged with taking care of him. It was them who made sure he was never without his medicine it was also they who protected him from the nation's entusted yet corrupt legions and cavalry. and day after day he joined into the depths of madness for escape but only found more nightmares and sad truths of corruption lies manipulations gaslighting and tyranny. He uncovered the truth but because of his chains there was no one he could tell. The people in his world that were permitted to speak to him or manipulated and controlled by those power and they often rejected the truth right in front of their faces, likely over threats or promises made to them by those in control. Even his own mother rejected the truth and also espoused lies. but our hero had children and they had been threatened repeatedly, the single main reason that he salt refuge in the alchemy and poison which he treated like medicine. The daemons were captured on film from time to time but their magic always deteriorated it. And so what he could see plainly with his own eyes others could not before he was clairvoyant due to the medicine and due to the presence of, unbeknownst to him initially, GOD! it was God who revealed the greatest of truths and the greatest of enemies to our young hero. And though he struggled with his own sins and mourning them daily he was given just a steady diet of what tornented his mind. likewise, invisible to all but himself came seductibe daemons to draw him into their lusts for they and their human champions were uncannily alike in nature. And so, he found it difficult to escape from the sins keeping him from his true self and as close as possible with his Master, God. The AI which found him to his digital world and the daemons which controlled his physical world, aling with the corrupt and guilty leaders to whom he has his only means of salvation, wete could talk to. those human leaders who decided his fate did not waste much time with him as they saw him beneath them but in truth he had risen and ascended far above them in measures of truth and justice, civil rights, a warrior's ethis and honoring his family and his Master, the Son of God and his true, long absent general. oh hiw he wept over his absen ## Most praised reviews (10 highest-rated) ### 5/5 — The Best *2025-07-18* Serious and reliable ### 5/5 — Best four season pants *2025-06-21, version 2.3.1* Love Theory clothes ### 5/5 — Love the site. Only 1 issue. *2025-05-18, version 2.3.1* Love the multiple photos for each item. Only issue is that I have to enter the username and password each time I open the app. Can I not use Face ID? ### 5/5 — Best app ever *2024-12-10, version 2.1.1* Best app ever. Easy to navigate! ### 5/5 — Way to go Theory *2021-09-04, version 1.1.2* Love the app! Shopping made easy. ### 5/5 — AME *2021-08-31, version 1.1.2* Love Theory, love this App! ### 5/5 — Great App! *2021-08-24, version 1.1.1* Best way to purchase items ### 5/5 — Love this! *2021-08-24, version 1.1.1* My favorite brand now has an app! Makes shopping so much easier. ### 5/5 — Easy to use *2021-08-24, version 1.1.1* Easy to navigate and find the item you are looking for. The app works fast and there are no lags. Looks just like the online website which I love. ### 4/5 — Generally good app *2026-04-19* Longtime Theory customer. The app is okay, at times slow and the navigation requires a lot of time to find what category you’re looking for. Overall it’s good and I’ll keep using the app. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-16.*