# ThePhotoStick Mobile NEW — user reviews > 43 indexed App Store user reviews of ThePhotoStick Mobile NEW by Prairie It, Inc, rated 1.72/5 from 43 ratings. - Source: https://appshunter.io/ios/app/thephotostick-mobile-new/id1518878065/reviews - App overview in markdown: https://appshunter.io/ios/app/thephotostick-mobile-new/id1518878065.md - Rating breakdown: 5★ 2 · 4★ 5 · 3★ 3 · 2★ 2 · 1★ 31 ## Newest reviews (18 of 43) ### 1/5 — Forget about it. I can’t even download the app. I’m not surprised it doesn’t work as advertised. *2023-04-03* Complete waste of time and money. ### 1/5 — Customer service *2023-02-18* It is impossible to get help from photostick. I do not know how to take up where I was when I had to take the stick out. Impossible to use. Waste of money. Had photostick before and easy to download pictures. The Omni is impossible to find out how to do this with the Omni. Do not buy. Get regular photosticks. ### 1/5 — Don’t buy if you have iPhone 11. Doesn’t work at all! *2023-01-07* Tried getting my photos backed up on my iPhone 11, didn’t work, contacted support, they sent me a new stick. Received new stick and still didn’t work so I used it on my iPad and worked perfectly. I am contacting customer service. ### 1/5 — Photosytick *2022-12-28* Worst priduct ever ### 1/5 — Do not buy *2022-12-19* I agree with what was said by others giving it a one. Find another device! ### 1/5 — Awful *2022-09-21* Absolutely awful. won’t recognize my iPhone. won’t let me select device. even if I could open it up on the phone I doubt it would separate everything by folder. need to find out how I can get my money back, bought two 64 gb ! Bummed. ### 1/5 — Just awful *2022-03-07* This photo stick is just awful. It only copied random photos, not all as claimed. Plus when you plug in the stick to a laptop/desktop to view what photos did copy, the photos are randomly out of order…no rhyme or reason to date they were taken or moment they were taken. For example, photos taken on Christmas morning are individually scattered throughout. Not even ordered together. It was terribly difficult to tell which photos copied and which did not. Complete waste! ### 1/5 — Piece of Junk *2022-03-01* This photo stick does not work. It is not easy to install, because it does it never gets detected for use. DON’T BUY THIS! ### 1/5 — Not working *2022-03-01, version 4.2* Will not recognise device ### 1/5 — No *2022-01-06, version 4.2* Will not recognise app keeps telling me to insert mobile photo stick after many attempts ### 1/5 — Does not work *2022-01-06* First time the app recognized the device so I transferred 10 photos and was able to see them. So went back to the Backup page and the app can’t find the device. Tried reinserting, redownloading the app and restarting the phone. App still won’t recognize the drive. ### 1/5 — Review *2021-11-18, version 3.0* Does not work. Don’t waste your money ### 1/5 — Hopeless *2021-10-30, version 3.0* App could not recognise photo stick. Regret I bought this. Utter waste of money. ### 1/5 — Poor Product *2021-10-27, version 3.0* I followed instructions carefully. Extremely slow access, and it only downloaded 9,000 of 14,000 photos. Unreliable. ### 1/5 — Photo stick 2.0 *2021-09-22, version 3.0* I spent a lot of money for this and it doesn’t work. It says it’s compatible with iPhone X which is what I have. I downloaded the App The PhotoStick New plugged in the stick and it won’t even acknowledge it. Money flushed down the toilet. ### 1/5 — Gift from friend *2021-07-15, version 3.0* After removing cover from IPhone 8 I tried many times to insert the photo and each time the app would ask if it was inserted. It would only go in about 7/8 of the way. I had made sure the charging port on phone was clean. I felt sorry for my friend who, in my opinion, paid way too much money for this piece of $&@! ### 1/5 — The PhotoStick mobile *2021-06-29, version 3.0* Does not work, 64 GB only backed up 2400 out of 14,000. The APP is crap!!! Poor spending on this gadget!! Not even worth 1 star. ### 1/5 — Please do not buy/use!!! *2021-06-20, version 3.0* Desperate to get an obscene amount of photos off of my iphoneXR and fell for this scam. Stupidly bought 2 at max gB, neither work. Initial “download” went ok, got about 5k of 28k photos (don’t judge, I’m a tech dino mom of little kids and I haven’t slept in 6 years 😅😅😅) but then same issue as everyone else. I really hoped to be one of the lucky ones, but alas, money wasted, time wasted, patience wasted, and I still have too many photos on my phone. Bah. ## Most critical reviews (10 lowest-rated) ### 1/5 — Does NOT work! *2026-02-15* This app is worthless. I’ve attempted several times to get it to work to no avail. I do not recommend buying it. Even their CONTACT US tab at the bottom of this download page does not work and that should tell you something. They don’t have a phone number either! ### 1/5 — Does not work *2025-07-31* When I open the package, I could automatically see how cheap it is made. Went ahead and downloaded the app and when I plug it in, it does not even recognize this memory stick plugged into my phone. Do not waste your time or money. Wish I had seen these reviews before I have bought them and stick. ### 1/5 — Won’t connect *2024-12-02* Won’t acknowledge it’s plugged into my phone… useless ### 1/5 — SCAM! Do NOT BUY!!!! *2024-05-03, version 4.3* If you have already purchased this, send it back right now and save yourself the trouble and money. This thing is USELESS! I ordered 2 sticks (my second mistake). My first was not realizing that the positive reviews I read on the internet were probably paid for by the company. AFTER I received the devices I came here to download the app and that’s when I saw the bad reviews. I’m a tech savvy person. Couldn’t get my iphone to recognize the device. Got support and was able to get help for that and my pics did download. However, they advertise that they are all neatly organized for you in folders by dates—I guess? Well they are not. As a matter of fact they are not in any order so I have pics from 2017 next to something from 2022 and then the next one will be from some random year. So for instance, all the Christmas pics from one year are scattered throughout. I called tech. They said to download to my iPad for them to be organized. Ummm, I still would need to organize them myself!! I have over 6000 pics!!! That’s why I ordered this thing. This was supposed to do that for me. I spoke to tech again (by email because you can’t TALK to a person) and they are just not helpful. Repeat the same instructions that are not working. After trying tirelessly to work with it I finally emailed asking for a refund and they said since my 30 days were up the next day they would not receive it in enough time. I appealed that and they said they’d talk to a manager and get back to me in 24 hrs. A WEEK later I’d heard nothing—emailed back and they said they needed my order # which was in the original email. Suffice it to say I have not heard back. I have 2 useless devices and am out $120. So mad at myself for trusting this and getting scammed. Save yourself the trouble and send it back now before you open it. ### 1/5 — Do not buy this product *2023-11-28* As everyone here has stated, it does not work. Does not load when plugged into phone and is utterly useless. Amazing how a company can continue to operate selling products that don’t work. ### 1/5 — Awful so far! *2023-08-17* Can’t get it to configure on my mobile iPhone. Still trying to figure it out ### 1/5 — Save your money *2023-07-12* Complete piece of junk. ### 1/5 — Don’t waste your money *2023-06-10* This device will not even plug into my phone. There’s a little hard plastic loop next to the plug in that keeps me from inserting all the way. Can’t even use it! Premise is good, but they really need to test their product before sending out to the unsuspecting public. JUNK!!! ### 1/5 — Horrible *2023-06-02* Purchased this to backup photos on my Iphone 12. I down loaded the app and my phone will not recognize the device. I consider myself pretty tech savvy. This is a total waste of money. I will purchase a single thing from them again. If I could give negative 5 stars I would. Pure waste of money. ### 1/5 — Useless *2023-04-30* I bought quite a few of these (different versions for different IPhones the kids and we have) for Christmas gifts and not a one of them work. Just opened my last two thinking it may be user error - no they are not recognizable by multiple I phones - we each tried and nada. Waste of money and time!!! ## Most praised reviews (4 highest-rated) ### 5/5 — Perfect operation *2023-06-20* Received my Stick today and had almost 1,000 photos and videos backed up from my iPhone in less than ten minutes. Not sure why other folks experienced problems but mine worked flawlessly. User error perhaps in others experience? ### 5/5 — Most useful! *2021-12-24, version 3.0* Had no trouble with this device. It backed up well over 20,000 photos and videos. Worked as it was supposed to, and I now have all my precious images safe. Can easily share with family. ### 5/5 — Worked right away! *2021-05-01, version 3.0* I had no trouble installing the app and backing up my iPhone 12 Pro Max. I then popped the drive into my PC and all the pictures were there. No complaints! ### 4/5 — Works fine! *2020-12-13, version 3.0* Initially, I could not get my iPhone to recognize the stick, but then I realized MY CASE was preventing the stick from penetrating far enough into the iPhone. Once I remedied the situation the PhotoStick worked as advertised! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*