# ThePhotoStick Mobile — user reviews > 77 indexed App Store user reviews of ThePhotoStick Mobile by Prairie It, Inc, rated 1.70/5 from 100 ratings. - Source: https://appshunter.io/ios/app/thephotostick-mobile/id1273607372/reviews - App overview in markdown: https://appshunter.io/ios/app/thephotostick-mobile/id1273607372.md - Rating breakdown: 5★ 10 · 4★ 3 · 3★ 9 · 2★ 6 · 1★ 72 ## What do users think of ThePhotoStick Mobile? Overall sentiment: negative **Pros** - 👍 Concept is cool - 👍 Some users report it worked perfectly - 👍 Easy to transfer photos and videos (for some) **Cons** - ❌ Does not work with iPhones - ❌ Not recognized by phone/app - ❌ False advertisement - ❌ Waste of money - ❌ Poor customer support - ❌ App crashes/freezes - ❌ Does not download all photos/videos - ❌ Duplicates photos - ❌ Unreliable connection - ❌ Difficult to use - ❌ Expensive for non-functional product - ❌ Junk/garbage product - ❌ App not updated - ❌ Returns difficult/impossible - ❌ Does not support specific iPhone models - ❌ Red light on but no function - ❌ Falls out of port - ❌ App does not load/directions not clear - ❌ Previous versions not recognized - ❌ Company does not give refunds - ❌ Overpriced junk - ❌ Does not register when plugged in - ❌ Does not support this accessory - ❌ Nothing on stick after download - ❌ Takes too long to back up - ❌ Videos not showing up - ❌ Stops in the middle of backup - ❌ Outrageous price for non-working product - ❌ No feedback from company - ❌ Does not work on iPad Pro - ❌ Scam/ripoff - ❌ Horrible app/interface - ❌ Copies same photo multiple times - ❌ Useless - ❌ Does not download/backup all photos - ❌ Money spent foolishly - ❌ Skips some files - ❌ No way to fix within app - ❌ Not what it is cracked up to be - ❌ Piece of junk - ❌ Terrible - ❌ Arrived DOA - ❌ No recognition by phone - ❌ Horrific experience - ❌ Out $100 and no help - ❌ Can’t open/delete photos from app - ❌ Can’t delete app - ❌ Disorganized/out of sequence - ❌ Malfunctioned after initial use - ❌ No photos on stick - ❌ Not user friendly - ❌ Big expensive disappointment - ❌ Copied multiples of same photo - ❌ No way to view full size - ❌ Only displayed one photo - ❌ Too late to get refund - ❌ Only download a few pictures and stop - ❌ Failed to do anything - ❌ Downloaded only 6 photos out of 1400+ - ❌ 5 of those photos were duplicates - ❌ Tech support unhelpful - ❌ RMA form required for return - ❌ Poor customer service - ❌ No email response/receipt - ❌ Wrong application mailed - ❌ No one has a name to talk to - ❌ No customer support - ❌ Loads only 5% of pics/videos - ❌ No customer support number - ❌ No feedback from email support - ❌ Do not accept returns for opened electronics - ❌ App seems defective - ❌ No help to be found - ❌ Last update to app 11 months ago - ❌ Keeps timing out - ❌ Cannot download any photos - ❌ Very very bad product - ❌ Couldn't get it to do anything - ❌ Company should not offer unperfected product - ❌ No issues at all whatsoever (for some) - ❌ Bugs in app (for some) - ❌ Select all files constantly crashing **Commonly reported bugs** - Not recognized by phone/app - App crashes/freezes - Does not download all photos/videos - Duplicates photos - Unreliable connection - App does not load - App timing out - Select all files crashing **Most requested features** - Upgrade the app - Group photos by date - Improve app functionality - Fix bugs in the app - Provide better customer support ## Newest reviews (19 of 77) ### 1/5 — Junk *2023-01-27* I was so excited to use this to clear space on my phone without losing any of the important photos and videos. Didn’t recognize the photo stick an it never worked. At one point it looked like it may have started to work but then it said it lost its connection! how does that happen?! junk! ### 1/5 — Photo stick scam *2022-12-31, version 2.2* DONT WASTE YOUR MONEY ITS A RIPOFF CHAT SUPPORT FOR ONE HOUR AND SILL WONT WORK IT IS A JOKE IF I COULD A ZERO STAR THAT WOULD BE MORE FITTING ### 1/5 — Waste of time and money *2022-12-16* This is the worst piece of crap i have ever seen. It has not worked on my phone, on my pad, or on my computer. It does not work on apple, or pc...i wish i had read some reviews before i wasted my money. Cant return it, so i am now the proud owner of a $50 piece of garbage. Shame on me for falling for yet another online salespitch. ### 1/5 — The photo stick Omni does not work as stated. I can’t get it to download any photos. *2022-11-15, version 2.2* Does not allow to download any photos. Doesn’t work as stated. Save your money. This is not a good product. Not user friendly. ### 1/5 — This has been a nightmare to figure out . Than it doesn’t download as it should .. too much work:( *2022-10-30, version 2.2* :( nightmare , toooo hard. ### 1/5 — Wish I had read reviews. It deserves no stars. *2022-05-17, version 2.2* I will be returning this for a refund. Followed instructions explicitly and can get past “please insert photo stick”. Piece of junk. Don’t waste your money. ### 1/5 — Don’t Work *2021-12-28, version 2.2* Bought the photo stick , downloaded the app , followed the instructions to plug it in, lights up red but phone doesn’t recognize it….. Don’t waste ur money! ### 1/5 — Doesn’t work *2021-12-12, version 2.2* I have tried everything to get this to work. Two iPhones and iPad won’t even recognize it. Dont fall for the sales pitch… Steve ### 1/5 — Does not work ! *2021-12-08* Have tried on iPad and iPhone. Does NOT work ! Really expensive for 2 items ! The ‘stick’ and connection item. Want do this again ! Such a disappointment ! ### 1/5 — Junk *2021-11-23, version 2.2* Plugged it in to my iPhone and it doesn’t work at all. Company will not give a refund. I’m turning them in to PayPal ### 1/5 — The App doesn't load *2021-11-03, version 2.2* I downloaded the app on my iphone8 and the directions did not pop up as explained. I keep getting a message that says "Insert Stick" even when it's inserted? A waste of $40 ### 1/5 — why? *2021-10-01, version 2.2* Cannot get a photo stick previously used on I-pad 4 recognized when I insert it. ### 1/5 — Does not work! *2021-05-24* These things are so expensive. Too late to send back don’t remember where I bought it. I finally had time to use it, plugged it in, opened app and it just keeps saying “insert photo stick” even when in. So aggravating. Don’t waste your money. Even if I get it to work I wouldn’t trust it to be the only thing to keep all my photos on. ### 1/5 — Unprofessional and unreliable *2021-05-12, version 2.2* Not only will the PhotoStick ( or a better name is Photo Sick) not register but there is no feedback from the company as far as what to do and how to return it when it is faulty. Use Google photos instead ! ### 1/5 — Not recognized *2021-04-16, version 2.2* Wish I had read reviews before buying. iPhone 11 doesn’t even recognize the photo stick. Waste of money. ### 1/5 — Do not buy this overpriced junk *2021-04-15, version 2.2* Doesn’t work period. ### 1/5 — Absolute Garbage *2021-04-01, version 2.2* Doesn’t register when you plug in the photo stick. ### 1/5 — Does not work *2021-03-31, version 2.2* My iPhone 12 keeps telling me to insert the stick and also says it does not support this accessory. Waste of money. ### 1/5 — *Does Not Work* *2021-03-10* Totally disappointed.!!! I bought the photostick as Christmas gifts and also one for myself. The first time I plugged it in, it started downloading my photos and videos. When it showed that it was done, there was NOTHING on it. I have now read all of the reviews warning people not to waste their money. I wish I'd read the reviews before I spent over 200 dollars. Total junk.!!!! ## Most critical reviews (10 lowest-rated) ### 1/5 — D *2024-11-10, version 2.2* I’m assuming the photo stick Omni does not work with the 8S Apple phone not doing anything? ### 1/5 — Photo stick *2024-05-12* My significant other bought me this stick for Christmas it wasn’t cheap. I have tried and tried , test it still doesn’t work. Too much money for this crappy stick . Well any money for something that doesn’t work is extremely expensive. Since the only thing in life we cannot get back is time. I’ve spent too much if my valuable time on this highly advertised photo stick, including this review. ### 1/5 — Not working on my iPhone *2024-04-10, version 2.2* I too thought this would save a lot of time and back up all my pictures and videos. I have a ton on my phone. This isn’t working on my iPhone at all. I downloaded the app and it says to plug it in. When I plug it into my phone, it doesn’t even recognize it so nothing is happening. I paid over $50 for this thing and it’s not even working. What a waste of money and false advertisement.if it works for you great. Otherwise I think this is a big scam. ### 1/5 — WOWOW Anazing!!!! *2024-02-28, version 2.2* I can’t believe I just bought a photo stick? I thought this would be awesome to download photos and videos and save memory on my phone. But when I go to download the files, it asked me to insert the photo stick and it does absolutely nothing!!!! This is amazing that they are even allowed to sell this on Amazon or anywhere for that matter!!! Very Disappointed!!! ### 1/5 — Worst money I ever spent!!!!! *2024-02-25* Does not work!!!! Don’t waste your time or money!!!!! I was so excited to get it and so disappointed that it does not work. The app does not recognize that it is plugged in and the one time it did it did not download all my photos and duplicated them on my phone so it took me hours to delete the duplicates and still had to find another way to download all my pictures which meant spending even more money.. so very disappointed! ### 1/5 — This is junk. What a waste. *2023-10-17, version 2.2* Does not work. Plug in the port to my iPhone…. It just falls out!!!! The software never sees it. Waste of my $$$.😡😡😡 ### 1/5 — Worthless *2023-09-09* I have tried for days now to download pictures from my phone, and while the red light comes on on the photo stick, it does not download anything even if I leave it plugged in for hours and hours on end. This is a completely worthless product ### 1/5 — Doesn’t work *2023-05-23* At least on an iPhone 13 Pro running iOS 16.4. Probably because this app has not been updated in 3 years. Plug it when directed and follow other directions, but app does not recognize the PhotoStick even though the PhotoStick red light is blinking. ### 1/5 — Wont work *2023-03-31, version 2.2* Doesnt work with my iphone. ### 1/5 — Doesn’t work *2023-02-11* My husband bought this for me for Christmas. I have tried to get the pics from my iPhone 3 times. Each time it has taken several hours and never completes to 100%, so NOTHING is saved. Now when I plug it in, it is not even recognized and the red light does not turn on. I was hoping this would solve the problem of saving and transferring photos and videos because I have so many. Instead it just wasted my time. ## Most praised reviews (10 highest-rated) ### 5/5 — Excellent product *2020-05-05, version 2.2* For me it works great. Easy to transfer photos and videos from iPhone to PC. No headaches. Delivery is much faster than Amazon and other famous online sellers during the pandemic. ### 5/5 — Worked perfectly! *2019-03-14, version 1.3* I didn’t have any problems. Perhaps bugs in app have been worked out. ### 5/5 — Works great *2019-01-21, version 1.3* Downloaded the app, plugged in the accessory, and everything worked smoothly. iPhone 7 + iOS 12.1.2 ### 5/5 — Excellent *2019-01-09, version 1.3* I don’t know why people gave this a two star, I had no problems with this product . Saves space on my phone and did not have any problems downloading photos or movies off of my phone, great buy. ### 5/5 — It worked. Super easy. *2018-11-27, version 1.3* I found the Photostick App and the stick itself to be VERY easy to use. Directions were easy to follow. I uploaded and transferred over 3964 photos and videos. It did take about 35 min to do the job - but it worked. It was simple. I am giving this product 5 stars. Definitely worth it. No issues at all whatsoever. ### 5/5 — It worked *2018-11-06, version 1.3* Did not see all reviews until I received my photo stick and tried to download the app and I thought wow I’m screwed cause I’ve already bought it. However I plugged it into my iphone, followed the instructions that came with the stick and lo and behold it uploaded my photos on to my iphone8. I still had to check it on my pc to make sure the photos were on the photo stick...all the photos were on there so I can say that the photo stick(32gb) I bought works fine. If there are any issues it might pop up later but so far it works. Not disappointed at all with my purchase so I gave it 5 stars🤙🏼. ### 3/5 — Co concept but pity the app is limited so waste of time *2020-05-19* The concept is cool but it is a bit tedious. I used it on my iPhone 10. I chose the option to delete the photos after copies to the usb. At first it copied. Now it doesn’t. I have over 25,000 pics so it’s really a mess. Who has the time to go back into photos and delete especially if you have no idea which photo was downloaded. Easier to sort out your photos in iCloud and in photos if you have a lot of pictures. Truly a waste of time. They really need to upgrade the app. ### 2/5 — Dont work *2023-10-31, version 2.2* I agree with that lady. I’ve done everything and it does not work. ### 2/5 — Photo stick. Not working *2020-06-03* Just got the photo stick , started backing up my photos, when it stopped in the middle of the back up , I went to view the photos . Nothing on the photo stick!! Really disappointed after spending 120 for this thing ### 2/5 — Terrible *2020-01-03, version 2.2* It would be great if it grouped photos by date. This is useless as now I will have to rely on the cloud to download to pc. Disappointed! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*