# Therapie Clinic — user reviews > 57 indexed App Store user reviews of Therapie Clinic by Lintrath Holdings Limited. - Source: https://appshunter.io/ios/app/therapie-clinic/id1449019058/reviews - App overview in markdown: https://appshunter.io/ios/app/therapie-clinic/id1449019058.md ## Newest reviews (17 of 57) ### 1/5 — App does not log in *2024-11-19, version 3.0.3* App and website no longer logs in. White screen. ### 1/5 — Latest version does not work *2024-11-11* I’ve been a thérapie customer for years. Following the latest app update about a week ago, it’s become unusable. I get stuck on a screen just after logging in, where it does not allow me to click the “continue” button even after I’ve entered all my information. There seems to be no way to contact Thérapie to inform them of this bug other than posting a negative review on the App Store - in any case, it’s surely an app glitch. Who knows if they’ll see this though to be able to correct the problem. ### 1/5 — Rubbish app *2024-11-10* The app doesn’t allow you to change any personal details, instead you have to go through their team to do anything which takes weeks to change. Furthermore my paid sessions don’t show on the app, so I cannot book and change appointments on the app, instead I have to call up, wait on the phone and have to book that way. I cannot see what slots are available or anything!! ### 1/5 — Can’t even log in *2024-10-23, version 3.0.1* Can’t get into my account at all. Keeps saying it’ll send an email code - the email hasn’t arrived. How am I meant to make a booking? ### 1/5 — Won’t let me reset password *2024-08-02* I’ve never been able to get the app to work. It’s supposed to let me see the bookings for appointments I paid £1200 for. I feel like I’ve been ripped off as I’ve been in constant contact with customer service explaining by email including screenshots that it says I’ve been emailed a password reset but I’ve never received one. I was told on the phone that I’d booked 8 emsella plus 4 emsculpt but never received all the treatments. Don’t pay this company over the phone until you have an email from them detailing exactly what you’re paying for and the price. ### 1/5 — Mr *2024-06-14, version 2.1.0* Don’t don’t waste money rubbish don’t waste your money ### 1/5 — Dreadful *2023-11-21* Wish I could give it zero stars! I like Therapie the company and use their treatments first off! However the app is the worst I’ve come across of any apps in any area! It isn’t intuitive, doesn’t seem to have up to date availability for any treatments so you have to call anyway and constantly crashes and logs you out. I’ve been logged out for months and unable to get back in as it says my email and info is wrong (it’s not) and it won’t let me rest when I try the “forgot password”. Honestly, don’t bother downloading. Call for appt availability. ### 1/5 — Mr *2023-07-24, version 2.1.0* Don’t trust staff tell you full chest when start say stomach not included because separate parts and after asking more money don’t waste money kent ### 1/5 — Doesn’t work *2023-04-03, version 2.0.0* The app has logged me out and won’t allow me to login again. It keeps asking me to select pictures with bicycles and cars etc and then I get a notification that my password or email are wrong. It doesn’t send an email to change my password when I try to change the password. Something is very wrong with the app. ### 1/5 — How do even get in?! *2023-03-26* Every time I try to do anything digital with this company, whether that’s use the app or website or online questionnaires, the recaptcha is absolutely ridiculous and I can’t ever get through it! You sit there for 10 mins pressing bloody buttons with cars & yet still can’t get through. You get through then you have to reset your password because it has “expired” (I only created my account a week ago!) and low and behold… there’s the recpatcha. Again. App deleted. ### 1/5 — Needs improvement *2023-02-01, version 2.0.0* Older version was better, could manage multiple appointments at once. Also, it shows dates available, once you click on book it says the slot is no longer available. ### 1/5 — Frustrating and Not Vey Useful. *2023-02-01, version 2.0.0* This app doesn’t really do much at all. As previous reviewers have said, it’s not straightforward to amend bookings and rearrange appointments at all. I end up having to go to the store to do it which isn’t ideal obviously. It regularly logs you out and then won’t accept your password. I rang up and discussed in store and was told they don’t deal with the app so to email instead. I eventually reset password and I notes it down to make sure it did not keep happening and ensure it wasn’t me doing it wrong … it keeps happening. I did the recent update and it doesn’t work. Again I can’t log in. I try to reset password and it won’t send the validation code I need. I have tried a number of times and even messages them again but no reply yet … all I wanted to do was check my appointment times. It’s tedious and annoying to have to go through this every few weeks. ### 1/5 — WORSE APP EXPERIENCE *2023-02-01* I booked my treatments two months ago but because of the app reset password function (which doesn’t work) I’m stuck trying to get access to my account. I’ve tried calling but the line is always engaged or you get cut off mid conversation. It shouldn’t be this hard to book appointments and the whole experience has put me off booking with Therapie ever again. They were quick to call you daily for money but when you need help they ignore your calls, emails and WhatsApp messages. Please sort out customer logins!!! It really isn’t good customer service and if I reset a password, the verification to my email should be instant, but it never appears! ### 1/5 — I’d put zero stars if I could *2022-10-27, version 1.1.1* Unable to reschedule appointments ### 1/5 — Rubbish App *2022-08-23, version 1.1.1* This app is soo rubbish and Useless !! ### 1/5 — no cuatomer service *2022-08-01, version 1.1.1* The app is awful. The appointments are not shown and they dont have cuatomer servise. In the clinic they saud they are not reaponsible for what happens in the app. All after I bought a +500£ treatment. ### 1/5 — Horrible app and service *2022-07-24, version 1.1.1* You can’t make changes to reservations. You can’t get bookings done. The app keeps getting stuck. It’s just a mess really. ## Most critical reviews (10 lowest-rated) ### 1/5 — “FULL BODY” – but apparently not your legs, bikini or underarms. *2026-07-21* “FULL BODY” – but apparently not your legs, bikini or underarms. I have repeatedly asked Thérapie Clinic one very simple question: WHERE exactly did it state, before I paid, that Full Legs, Bikini and Underarms were EXCLUDED from the “Full Body Laser Add-On”? They still cannot show me. Instead, in their “final response”, they quoted this: “Eligibility: Add-on courses can only be purchased if you already have Full Leg, Any Bikini & Underarm course.” This says who is ELIGIBLE to buy the offer. It does NOT say that these areas are EXCLUDED. There is a huge difference between an eligibility requirement and a treatment exclusion. I asked them to provide the exact wording showing these exclusions and dated evidence proving that these terms were clearly available when I purchased the package. Instead of answering this directly, they simply interpreted the eligibility condition in their favour and declared the complaint closed. If you advertise a treatment as “FULL BODY”, any major excluded areas should be stated CLEARLY and PROMINENTLY before the customer pays — not explained afterwards through an interpretation of completely different wording. After numerous emails, they still have not shown me one clear sentence from the terms available at the time of purchase stating: “Full Legs, Bikini and Underarms are excluded.” Yet they have now issued their “final position”. This is not how a transparent business should handle advertising or customer complaints. Be extremely careful before purchasing any promotional package. Get EVERY included and excluded area confirmed in writing first, because apparently “FULL BODY” does not necessarily mean full body.. ### 1/5 — If I could give zero stars I would *2025-12-08, version 3.0.13* Booked an appointment on promo for the next day, then they changed treatment price over night and expected me to pay the higher price ### 1/5 — Pretty useless *2025-11-01, version 3.0.13* Nothing you can do on the app that you can’t do on the website. Everything else, you still have to call and the clinics usually don’t pick up. ### 1/5 — Terrible *2025-10-13* It is near impossible to work out how to make an appointment booking that isn’t a consultation. For anyone wondering - you have to purchase the service, pay for it, then Book an appointment after. But by that point you’ll find out which clinics actually offer that service - which again is guesswork (you have to select each clinic one by one to see availability rather than availability across all. If a clinic cancels your appointment the treatment disappears of your account and you cannot rebook. You’ll then have to call customer service for help. ### 1/5 — Beware of unauthorised bookings *2025-07-10* If you go in for a treatment they automatically book you in for a new treatment 4 months after without telling you. I only found out by logging onto the app and suddenly seeing an unexpected booking. When I called them they said this is new policy. You are liable for cost of no shows so this feels like deception to me. Not a way to treat your customers with respect! ### 1/5 — Unwieldy and bugging *2025-03-26, version 3.0.5* Totally unclear how to book appointments, this should be visible immediately on the main page instead of adds. Often goes blank, so you have to close and start again. Super frustrating!! ### 1/5 — Not impressed *2025-03-21, version 3.0.5* Sent email rescheduled appointment, no reply, phoned today no answer, waiting for response. Call in the store it is then !! Or blank ? ### 1/5 — Loots of bugs and errors *2025-03-03, version 3.0.5* The app needs improvements, for example bookings don’t work, not possible to confirm an appointment . Doesn’t have a contact session making the contact very difficult in case of any problem. ### 1/5 — Computer says no *2024-12-01* I normally have two treatments booked at the same time (they happen within the same five minute appointment but are listed as two separate treatments for billing purposes). I was told I could move them via the app if I couldn’t make it. I clicked on the appointment and moved it to a time that works, but I noticed it only moved one of the two bookings and I couldn’t move the other one as it said there were no bookings available (even though they are normally both done at the same time by the same practitioner within the space of five minutes, I literally don’t even take the goggles off). No worries, the app isn’t great, so I went into a physical clinic to ask them if they could please move the other appointment but they said they couldn’t as there weren’t two consecutive bookings available (even though common sense would dictate since both are done within the same five minute appointment, I don’t need that). Classic case of computer says no. Now I’m going to be a month behind on my treatment as that’s when I could next get an appointment, and I can guarantee the practitioner is going to use this as the reason my treatment isn’t working and I need more sessions. Poor app and poor customer service. ### 1/5 — Update has ruined app *2024-11-21, version 3.0.3* Latest update has made the app unusable. It’s not showing appointments, I can’t change / amend anything and cannot view paid for treatments. I should not have to ring the store every time I want to make an amendment to booking. Please fix / change back. ## Most praised reviews (10 highest-rated) ### 5/5 — metro centre *2023-06-19, version 2.1.0* i love getting my treatment here because the staff is lovely and its very easy to get here by bus or car 😊 ### 5/5 — Excellent App *2020-12-23, version 1.1.0* Very easy to use Point scheme is great Great idea overall ### 5/5 — Customer service *2019-09-25, version 1.0.3* The staff was super friendly. Lotoya who led the consultation was very helpful and patient. ### 5/5 — customer service *2019-06-03, version 1.0.2* First impression last impression, Well I had a great one from everyone specially Lovely Maria. Thanks everyone in Westfield London ### 5/5 — Fabby *2019-04-18, version 1.0.2* This app is fab!! It’s so easy to use. Love that now I have it I get 5% back on any of my treatments and products. Treated for treating myself...YES PLEASE!! Download, find your closet click and you’ll be in heaven. ### 4/5 — Good app but could but could be better *2024-12-04* The app itself is good, looks good but instead of having all those deal on the main page, you should have the ‘book appointment’ and ‘manage appointment’. Especially when booking, it’s quite hidden and takes me sometime of me clicking everywhere to remember where it is. **Developer response:** Hi there, thank you for the kind words about the app design and for the honest feedback on the booking experience. We completely agree that appointment options should be front and centre. We’ve just released a new update that does exactly that, booking and managing appointments are now clearly visible right on the home screen, making the process much faster and more intuitive. Thanks again for sharing your thoughts. This kind of feedback helps us make the app better for everyone. ### 4/5 — Does the job but could be better *2020-10-25* Have been using the app to book appointments and fill in pre treatment questionnnaires. Have had no problems with using it. But some features that would make things a lot quicker and easier: see the details of past appointments- I’m trying to work out where I am in my treatments and as I am having multiple treatments and can’t see any detail on past treatment it’s not very helpful. And secondly when booking appointments it’d be really helpful if treatments could be put together for the app to then find long enough slots - at the moment I have to manually look for times and dates and work out if there will be enough time for my multiple treatments. ### 2/5 — Appointments don’t populate *2025-06-23* I’ve been getting laser for around 3 years now. The app still doesn’t have my appointments populated, this leaves me at the mercy of the reception staff if I want to change/purchase or cancel appointments. Seems really inefficient and a waste of an app. I’ve already told the staff before, I don’t know if it’s an update or a migration issue but I can’t use it app how it is intended. So frustrating! Cmon lads ! ### 2/5 — Poor app *2022-02-19, version 1.1.1* Always freezes ### 2/5 — Extremely basic capabilities *2022-01-19* The app is fine for very basic things like checking your appointments and booking more, however there are a lot of things that could be improved with it. First of all, it is essentially impossible to use the ‘reschedule’ function if you have booked more than one session in advance, as when you go to reschedule, the calendar is sitting on the last date you booked an appointment for and it isn’t possible to go back. This means you have to cancel all future appointments and then book all of them from the beginning again. There is also no way of checking how many sessions you have left for things, E.g. I bought 10 sessions of laser for both under arms and bikini at separate times and have no idea how far along I am with either. Even checking prices or deals to buy new packages/treatments is impossible to navigate and I always end up having to just use the website instead. It’s a good concept but a LOT of work required to make it function as it is intended. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*