# THINKWARE CLOUD

> Mobile viewer and manager for compatible Thinkware dash cams. (iPhone/iPad app by THINKWARE SYSTEMS CORPORATION.)

- Source: https://appshunter.io/ios/app/thinkware-cloud/id1247351995 (this page in markdown: same URL + `.md`)
- Developer: [THINKWARE SYSTEMS CORPORATION](https://appshunter.io/developer/403472990)
- Category: Utilities, Photo & Video
- Price: Free
- Rating: 1.70/5 from 340 App Store ratings · 384 written reviews indexed
- Age rating: 4+
- Requires: iOS 9.0 · 63 MB
- Languages: American English, Arabic, Czech, French (France), German (Germany), Hebrew, Italian, Japanese, Korean, European Portuguese and 5 more
- Released: 2017-06-16
- Data updated: 2026-08-26
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/thinkware-cloud/id1247351995/reviews.md

## What is THINKWARE CLOUD?

This app is only compatible with Thinkware F800PRO/U1000/DC-H1-FG/DC-M1-FG/DVR-F200/DVR-F800PRO/Q800PRO/QA100/EM1 dash cams

NOTE: Not compatible with X350 / F750 / F770 / FA700
For X350 / F750 / F770 / FA700 dash cam users, please download the “Dashcam Viewer” app

THINKWARE CLOUD (Thinkware Dash Cam Mobile Viewer) provides easy access to your Thinkware Dash Cam. Share the best driving videos to social media by simply downloading your dash cam footage into your smartphone’s photo album. Replay your latest driving videos and manage your dash cam’s settings all in one app!

FEATURES:
* Compatible with iPhones that run iOS 8.0 or later. 
▶Download and export recorded videos from the dash cam to your iPhone’s camera roll
▶Adjust dash cam settings (e.g. Sensitivity, LED, partition and Wi-Fi, etc.).
▶Use the “Live View” feature while installing your dash cam to ensure an optimal viewing angle.
▶Update dash cam firmware via the app. 
▶Playback recorded driving videos
▶THINKWARE CLOUD (Thinkware Dash Cam Mobile Viewer) is designed for F800PRO/U1000/DC-H1-FG/DC-M1-FG/DVR-F200/DVR-F800PRO/Q800PRO/QA100/EM1. The functions and usability may differ according to each dash cam model.

* Please contact mobile.app@thinkware.com if you encounter any problems with this app

## Key features

- Download and export dash cam videos
- Adjust dash cam settings
- Live View for installation
- Update dash cam firmware
- Playback recorded videos
- Share driving videos to social media

## What do users think of THINKWARE CLOUD?

Overall sentiment: negative

**Pros**

- 🚀 Great camera quality
- 📹 Impressive video footage
- 🔒 Reliable security features

**Cons**

- 🐛 Frequent connection issues
- 📴 Unreliable cloud/hotspot functionality
- 🤖 Buggy and crash-prone app
- 🤷‍♂️ Confusing setup and user experience

**Commonly reported bugs**

- App crashes on startup
- Inability to update firmware
- Inconsistent camera connectivity
- Unreliable cloud/hotspot integration

**Most requested features**

- Thumbnail view for video files
- Automatic WiFi/hotspot connection
- Continuous cloud/remote access
- Improved video playback and export

## Recent user reviews (10 of 384)

All indexed reviews: https://appshunter.io/ios/app/thinkware-cloud/id1247351995/reviews.md

### 1/5 — Terrible app/customer support

*2026-08-18*

The dash cam itself works great, but the Thinkware Cloud app and customer support have been extremely frustrating.

The app randomly logged me out one day, and I haven’t been able to access my account since. I can’t reset my password, and I can’t create a new account because my camera is already tied to the existing account that I’m locked out of.

I contacted customer service and provided all of the camera information they requested so they could reset my account. That was two months ago, and I’m still waiting for them to fix it. I’ve followed the process they asked me to follow, but there has been no resolution.

It’s disappointing because I’m very happy with the dash cam itself, but the app and lack of effective customer support seriously hurt the overall experience. A premium dash cam shouldn’t become partially unusable because of an account problem that takes months to resolve.

### 1/5 — lost footage

*2026-07-07*

lost footage while downloading it, no point of having this device if the footage goes to lalaland

### 1/5 — Really?

*2026-06-01*

Garbage. I pay good money for a camera, but that is only half the story. Finding relevant footage is the other. Make an app that fits the quality of the camera. Otherwise, what was the point of the investment?

### 5/5 — Use hotspot instead of direct WiFi connection

*2026-05-25*

The app works fine with my U1000. I find that it’s a more seamless and reliable experience to connect to the camera using my phone’s hotspot instead of connecting directly to the camera via WiFi. Since the camera doesn’t provide an internet connection, the iPhone often complains then disconnects from the camera but this isn’t an issue over a hotspot connection.

I suspect many people have issues with this app because they connect to the camera’s WiFi directly and the iPhone likes to disconnect automatically because it has no active internet connection.

### 1/5 — Good dashcam, rubbish app

*2026-05-10, version 1.2.48*

Real connection issues, really unstable. Don’t buy the dashcam as it’s not really useable without the app, and you will be frustrated with the app!

### 1/5 — Worst app

*2026-04-20*

Connecting to the dash cam is a pain, and finding the video you want is next to impossible. You have to watch each video to see if it’s the right one, you can’t skip through or seek through the video. And when the incident occurs, there’s a gap between the continuous recording and the event, I can’t find the video I’m looking for. It’s not on there.

### 3/5 — Great dash cam. App not so much.

*2026-04-13*

I’ve owned two units of the U1000 dash cam, and overall the camera hardware itself has performed well — it reliably records video to the SD card without issue.

However, after performing a firmware update, I ran into a significant problem: while the camera continues to record properly, the footage is no longer accessible through the mobile app. The only way I can review recordings now is by physically removing the SD card, which defeats a major convenience feature of a screenless dash cam.

This is especially frustrating considering the price point (close to $500). For comparison, I previously used a less expensive competitor model with a built-in screen that never had these kinds of usability issues.

At this stage, I would rate the camera itself 5 stars for recording quality and reliability, but the app experience after the firmware update at 1 star due to the loss of functionality. Overall experience: heavily dependent on whether the app/firmware combination is stable at the time of use.

My advice to potential buyers: if your unit is working well out of the box, think carefully before applying firmware updates unless the improvements are clearly necessary.

### 1/5 — Thinkware Support: Copy-Paste Excuses, No Results

*2026-02-17*

Dealing with Thinkware customer support has been an absolute nightmare.

Since January 8, 2026, I’ve been trying to fix a simple issue: my dash cam is locked to an account that was deleted and needs to be deregistered.

For WEEKS, the first customer support agent did nothing but send generic “we’re working on it” emails. They never told me they needed any additional information. They just let the ticket sit while pretending it was being handled.

Only after I kept reaching out multiple times did they finally admit — on January 27, 2026 — that they actually needed my device UUID or serial number to proceed. I provided it immediately the same day.

And then?
Nothing.
No response.
No reset.
No resolution.

So to summarize:
• First support agent wasted weeks of my time with fake progress emails
• They didn’t request the required info until I kept pushing
• I provided it immediately
• They still did absolutely nothing

This is not customer support — it’s incompetence and stalling.

I will be taking this issue everywhere I can and making it public until it is fixed. I will not stop bringing attention to this problem until my device is properly deregistered and usable again.

If you enjoy being trapped in an endless loop of copy-paste replies while your expensive hardware becomes unusable, then Thinkware is the brand for you. Otherwise, save yourself the frustration and buy literally anything else.

I will never purchase another Thinkware product again.

### 1/5 — Don’t know what made this app unusable

*2026-02-15*

Bought this camera 6 years ago and all was working fine for the past 5.5 years until today (Feb 2026). It REFUSES to connect. I don’t know if an update messed it up or the support for this app is no longer? It’s too bad because I have the QA100 so I’m legit forced to make this app work. But it no longer works via wifi. I’ll try the personal hotspot method but it that don’t work, I’ll have to dish this dashcam when I change my windshield. This blows.

### 1/5 — Iphone17無法下載影片

*2026-01-24, version 1.2.48*

Iphone17無法下載影片

## Frequently asked questions about THINKWARE CLOUD

### What does the THINKWARE CLOUD app do?

This app allows you to connect to compatible Thinkware dash cams to download, replay, and share recorded driving videos. You can also manage your dash cam's settings, update its firmware, and use a live view feature to assist with installation.

### Which Thinkware dash cam models are compatible with this app?

The app is designed for Thinkware F800PRO/U1000/DC-H1-FG/DC-M1-FG/DVR-F200/DVR-F800PRO/Q800PRO/QA100/EM1 dash cams. It is not compatible with the X350, F750, F770, or FA700 models, for which a separate 'Dashcam Viewer' app should be used.

### Is the THINKWARE CLOUD app free to use?

Yes, the THINKWARE CLOUD app is available for free. There are no in-app purchases or advertisements mentioned in the app's description.

### What are the system requirements for the THINKWARE CLOUD app?

The app is compatible with iPhones that run iOS 8.0 or later. Specific dash cam models also have compatibility requirements, as detailed in the app's description.

### How can I use the app to improve my dash cam installation?

The app features a 'Live View' function that allows you to see what your dash cam is recording in real-time on your smartphone. This helps you position the camera correctly to ensure an optimal viewing angle during installation.

## Version history (last 5 releases)

### 1.2.48 — 2025-04-08

- Fix some issues

### 1.2.47 — 2025-03-31

Security related updates

### 1.2.46 — 2025-01-05

- Modify your account information so that you don't see your email
- Modify to withdraw from membership after entering an email when proceeding with withdrawal

### 1.2.45 — 2023-06-14

Fixed an issue where Google Maps could not be displayed when connecting to hotspots

### 1.2.44 — 2023-02-17

Fixed the issue of not being able to connect to Wi-Fi and hotspot in iOS 16.2 or later

## Apps similar to THINKWARE CLOUD

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## More apps by THINKWARE SYSTEMS CORPORATION

- [아이나비 에어 - 돈 버는 내비게이션](https://appshunter.io/ios/app/id621155759)
- [Dashcam Viewer](https://appshunter.io/ios/app/dashcam-viewer/id962249167)
- [MB Starview](https://appshunter.io/ios/app/mb-starview/id1031458169)
- [THINKWARE iVolt](https://appshunter.io/ios/app/thinkware-ivolt/id1330538271)
- [아이나비 Connected](https://appshunter.io/ios/app/connected/id1360072541)

All apps by THINKWARE SYSTEMS CORPORATION: https://appshunter.io/developer/403472990

## Related topics

[thinkware cloud](https://appshunter.io/ios/topics/thinkware-cloud) · [thinkware dash cam link](https://appshunter.io/ios/topics/thinkware-dash-cam-link) · [thinkware](https://appshunter.io/ios/topics/thinkware) · [thinkware dash cam](https://appshunter.io/ios/topics/thinkware-dash-cam) · [thinkware connected](https://appshunter.io/ios/topics/thinkware-connected) · [thinkware dash cam link legacy](https://appshunter.io/ios/topics/thinkware-dash-cam-link-legacy) · [dash cam link](https://appshunter.io/ios/topics/dash-cam-link)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*