# THINKWARE CLOUD — user reviews > 384 indexed App Store user reviews of THINKWARE CLOUD by THINKWARE SYSTEMS CORPORATION, rated 1.70/5 from 340 ratings. - Source: https://appshunter.io/ios/app/thinkware-cloud/id1247351995/reviews - App overview in markdown: https://appshunter.io/ios/app/thinkware-cloud/id1247351995.md - Rating breakdown: 5★ 24 · 4★ 19 · 3★ 18 · 2★ 48 · 1★ 231 ## What do users think of THINKWARE CLOUD? Overall sentiment: negative **Pros** - 🚀 Great camera quality - 📹 Impressive video footage - 🔒 Reliable security features **Cons** - 🐛 Frequent connection issues - 📴 Unreliable cloud/hotspot functionality - 🤖 Buggy and crash-prone app - 🤷‍♂️ Confusing setup and user experience **Commonly reported bugs** - App crashes on startup - Inability to update firmware - Inconsistent camera connectivity - Unreliable cloud/hotspot integration **Most requested features** - Thumbnail view for video files - Automatic WiFi/hotspot connection - Continuous cloud/remote access - Improved video playback and export ## Newest reviews (18 of 384) ### 3/5 — Great dash cam. App not so much. *2026-04-13* I’ve owned two units of the U1000 dash cam, and overall the camera hardware itself has performed well — it reliably records video to the SD card without issue. However, after performing a firmware update, I ran into a significant problem: while the camera continues to record properly, the footage is no longer accessible through the mobile app. The only way I can review recordings now is by physically removing the SD card, which defeats a major convenience feature of a screenless dash cam. This is especially frustrating considering the price point (close to $500). For comparison, I previously used a less expensive competitor model with a built-in screen that never had these kinds of usability issues. At this stage, I would rate the camera itself 5 stars for recording quality and reliability, but the app experience after the firmware update at 1 star due to the loss of functionality. Overall experience: heavily dependent on whether the app/firmware combination is stable at the time of use. My advice to potential buyers: if your unit is working well out of the box, think carefully before applying firmware updates unless the improvements are clearly necessary. ### 2/5 — U3000 *2025-12-22, version 1.2.48* Can cloud services can’t support U3000? I hope that one day the cloud service will be more powerful to support U3000. The global market goal is to monitor the car cam in real time. ### 1/5 — Did work but doesn’t keep connection *2025-12-19, version 1.2.48* Since recent updates it no longer works. Connects to phone then a few seconds later says disconnected!! Deleted and reinstalled made no difference. Disappointing for a premium product to no longer work and of no use when you can’t access the vids!!!! ### 1/5 — The worst app I’ve ever had *2025-11-14* Any thinkware app is a garbage. Don’t even waste your time. I tried wverything from WIFI to Hotspot and everything failed. Wasted hours of trying from deleting the app and re-installing. All Thinkware app is garbage. ### 1/5 — เชื่อมต่อไม่ได้ *2025-10-29, version 1.2.48* อัปเดตเป็น iOS26 ไม่สามารถเชื่อมต่อได้ ควรอัปเดตแอปตาม iOS ให้รองรับด้วยนะครับ ### 1/5 — Too Hard *2025-09-16* As with other users even with troubleshooting info to have to delete the App as I have done several times and then once downloaded and failing to be able to link/open the device is just too hard. One star is a generous rating for this User Unfriendly device ### 1/5 — The worst app, never connects when you need it to. *2025-09-02* I got Thinkware because I read enough reviews that the cameras were great etc. and they are. But the app to access the info and everything is just an absolute joke. It doesn’t stay connected and seems to always be an issue with connecting. I don’t even know why it has such a problem, so many other dashcam companies have fantastic app supports but this one is trash. ### 1/5 — WiFi connections are aggravating *2025-08-18* The camera itself is ok. I have problems with the app. It’s possible it’s because I’m using an IPhone. I will get it connected to my phone and for a while everything is good. I can check footage and download things. However if I don’t do it frequently (I don’t drive the car enough to check it all the time) then I have issues trying to get the camera to connect to my phone. I especially have problems when the phone gets an update. My husband got a different camera and he can open the app and see things without having all the issues I have with Thinkware. As of right now I wouldn’t buy another camera with the Thinkware app. ### 1/5 — Don’t get the dashcam *2025-08-05* I would’ve gotten a different dashcam if I was initally aware on how terrible this app is. ### 1/5 — Wifi connection is very painful! *2025-06-15, version 1.2.48* To connect to wifi is so painful an iPhone 16. Developer to consider improving your app or risk customers switching to other dash cams. ### 3/5 — App will not connect to camera *2025-06-12, version 1.2.48* Even after connecting to the camera via WiFi, the app does not connect. Tried restarting the app and turning the WiFi on the camera on and off. Yes, I have a Q800Pro, which is meant for this app. Yes, I have the latest iOS update. Just get a Garmin instead. ### 1/5 — iphone 16 *2025-05-23, version 1.2.48* 不能使用 ### 1/5 — Worst dash cam application i have ever tried *2025-04-26, version 1.2.48* The worst application on the dash cams industry , keeps lagging, bad UI/UX , I mean company like thinkware should have better app for their users ### 1/5 — Same issues *2025-04-25, version 1.2.48* There is nothing I can say that has not been shared in other low reviews. It is very disappointing the issues with the app have not addressed. I wish I had checked the reviews on the app prior to buying. As expensive as this camera is I will be removing for one with a much better app. ### 4/5 — Now connects 1.2.48 *2025-04-10, version 1.2.48* I just upgraded and it now connects. I’m updating my rating because now it works as it should. I’ll give it five stars if it stays working for six months or more. ### 1/5 — Won’t connect to any thinkware app *2025-03-31, version 1.2.47* I bought the F200 version and it is not worth it, I downloaded 3 different versions of the app for this camera and none work. Save your money and time. ### 4/5 — Macchinosa ma funzionante *2025-03-28, version 1.2.46* Non è il massimo della vita ma l’app una volta capiti i passaggi da seguire per accedere al Wi-Fi fa il suo dovere. La grossa pecca è che per visualizzare un filmato bisogna per forza scaricarlo sul telefono ed è un processo lentissimo! ### 1/5 — Frustrating! Useless, will not connect. *2025-03-15* This dash cam and it’s related app is an absolute waste of hard earned money. Rubbish! Will not connect to the wifi network nor the personal hotspot. A very regrettable purchase! ## Most critical reviews (10 lowest-rated) ### 1/5 — Terrible app/customer support *2026-08-18* The dash cam itself works great, but the Thinkware Cloud app and customer support have been extremely frustrating. The app randomly logged me out one day, and I haven’t been able to access my account since. I can’t reset my password, and I can’t create a new account because my camera is already tied to the existing account that I’m locked out of. I contacted customer service and provided all of the camera information they requested so they could reset my account. That was two months ago, and I’m still waiting for them to fix it. I’ve followed the process they asked me to follow, but there has been no resolution. It’s disappointing because I’m very happy with the dash cam itself, but the app and lack of effective customer support seriously hurt the overall experience. A premium dash cam shouldn’t become partially unusable because of an account problem that takes months to resolve. ### 1/5 — lost footage *2026-07-07* lost footage while downloading it, no point of having this device if the footage goes to lalaland ### 1/5 — Really? *2026-06-01* Garbage. I pay good money for a camera, but that is only half the story. Finding relevant footage is the other. Make an app that fits the quality of the camera. Otherwise, what was the point of the investment? ### 1/5 — Good dashcam, rubbish app *2026-05-10, version 1.2.48* Real connection issues, really unstable. Don’t buy the dashcam as it’s not really useable without the app, and you will be frustrated with the app! ### 1/5 — Worst app *2026-04-20* Connecting to the dash cam is a pain, and finding the video you want is next to impossible. You have to watch each video to see if it’s the right one, you can’t skip through or seek through the video. And when the incident occurs, there’s a gap between the continuous recording and the event, I can’t find the video I’m looking for. It’s not on there. ### 1/5 — Thinkware Support: Copy-Paste Excuses, No Results *2026-02-17* Dealing with Thinkware customer support has been an absolute nightmare. Since January 8, 2026, I’ve been trying to fix a simple issue: my dash cam is locked to an account that was deleted and needs to be deregistered. For WEEKS, the first customer support agent did nothing but send generic “we’re working on it” emails. They never told me they needed any additional information. They just let the ticket sit while pretending it was being handled. Only after I kept reaching out multiple times did they finally admit — on January 27, 2026 — that they actually needed my device UUID or serial number to proceed. I provided it immediately the same day. And then? Nothing. No response. No reset. No resolution. So to summarize: • First support agent wasted weeks of my time with fake progress emails • They didn’t request the required info until I kept pushing • I provided it immediately • They still did absolutely nothing This is not customer support — it’s incompetence and stalling. I will be taking this issue everywhere I can and making it public until it is fixed. I will not stop bringing attention to this problem until my device is properly deregistered and usable again. If you enjoy being trapped in an endless loop of copy-paste replies while your expensive hardware becomes unusable, then Thinkware is the brand for you. Otherwise, save yourself the frustration and buy literally anything else. I will never purchase another Thinkware product again. ### 1/5 — Don’t know what made this app unusable *2026-02-15* Bought this camera 6 years ago and all was working fine for the past 5.5 years until today (Feb 2026). It REFUSES to connect. I don’t know if an update messed it up or the support for this app is no longer? It’s too bad because I have the QA100 so I’m legit forced to make this app work. But it no longer works via wifi. I’ll try the personal hotspot method but it that don’t work, I’ll have to dish this dashcam when I change my windshield. This blows. ### 1/5 — Iphone17無法下載影片 *2026-01-24, version 1.2.48* Iphone17無法下載影片 ### 1/5 — Connection issues *2026-01-04, version 1.2.48* Can never connect via wifi or hotspot ### 1/5 — Won’t record when needed *2025-12-27, version 1.2.48* Software issues that never get solved ## Most praised reviews (10 highest-rated) ### 5/5 — Use hotspot instead of direct WiFi connection *2026-05-25* The app works fine with my U1000. I find that it’s a more seamless and reliable experience to connect to the camera using my phone’s hotspot instead of connecting directly to the camera via WiFi. Since the camera doesn’t provide an internet connection, the iPhone often complains then disconnects from the camera but this isn’t an issue over a hotspot connection. I suspect many people have issues with this app because they connect to the camera’s WiFi directly and the iPhone likes to disconnect automatically because it has no active internet connection. ### 5/5 — What is the password for wifi *2025-09-09* What is the password for wifi ### 5/5 — Works ok *2022-10-08, version 1.2.37* Works ok. Simple and intuitive. ### 5/5 — Great camera *2022-09-25, version 1.2.37* Please update software to support iPad fully. ### 5/5 — Si *2022-08-17, version 1.2.37* Great app and worksSeamlessly with q800pro ### 5/5 — Excellent software *2021-12-24, version 1.2.36* I like being able to control my camera via this software Love the camera I have the U1000 excellent quality ### 5/5 — It works *2021-04-22* It works fine, looks like all the bad reviews are from people who don’t understand how WiFi works and/or their trying to use the app with a non supported camera. Works fine with the F200, allows you to live view the cameras, watch back recordings, and change a few settings. It’s not the most pretty app, but it works ### 5/5 — Works fine. *2021-03-25* Other review helped. You need to ‘forget network’ when you’re finished / before you re-connect, every time. Not really a problem it’s not like you connect to it that frequently takes an extra 10 seconds. Not one issue all features works fine. F200 ### 5/5 — Thinkware Cloud *2020-10-22, version 1.2.25* The app itself works great with my dash cam, I love being able to stream my recordings. The Bluetooth connection works every time. ### 5/5 — Works as expected *2019-08-30* I installed a F200 about a week ago and downloaded the app, and it works great so far. Once you connect your app to the dashcam through its own “internet”, you could watch a live view of both the front and rear cameras. I like how I could view and download videos that the dashcam recorded, and even export them to my iPhones’ gallery, all through the app! The dashcam and app work great so far, and I hope it stays that way. **Developer response:** Hello there, Thank you for providing the positive feedback and review. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*