# Third Reality — user reviews > 17 indexed App Store user reviews of Third Reality by Third Reality, Inc, rated 2.20/5 from 26 ratings. - Source: https://appshunter.io/ios/app/third-reality/id1282331931/reviews - App overview in markdown: https://appshunter.io/ios/app/third-reality/id1282331931.md - Rating breakdown: 5★ 6 · 4★ 2 · 3★ 0 · 2★ 1 · 1★ 17 ## Newest reviews (5 of 17) ### 1/5 — Too bad doesn’t work *2021-09-02, version 2.1.9* I was excited to find a device that can switch 30 amp toggle on and off. Bought it, dowloaded the app and got stuck right out of the gate. App won’t connect with device from my iPhone 11 though all requirements for 2.4GHz network are met. Sending back for full refund. ### 1/5 — Weird notification popping up *2021-04-20* test test notification showing up ### 1/5 — App needs improvement *2020-03-22* The app is annoying to use. The UI is terrible and could use a review to make it better. Please take a look at how WEMO structure their app. I don’t need to see “Life can be smarter than you think!” each time it loads. The terrible slow animation is annoying. Feedback: Military time down to the millisecond? Seriously? Remove the + tab (cause it’s not a tab, it behaves more like an action button) Group and timer should be the only tabs The + should be in the bottom area and/or in the hamburger icon menu. Does the icons have to be large square buttons? Can’t they be just toggles? Why use up screen space? How many bridges can an account have? If more than 1, maybe this can be a tab. I setup the bridge once, I don’t need to see it everyday. Move it into the hamburger icon menu. ### 1/5 — New update makes it harder to use *2020-02-23* New update makes it harder to get to my switches. It takes two taps now to turn off my light instead of one. Also, the startup animation saying "Life can be smarter than you think!" takes a long time to complete and happens every time you launch the app. Why are we forced to see the same message over and over? ### 1/5 — Cannot set up account *2019-01-28, version 1.0.9* I have tried to set up my app account. It’s says that the account is registered but when I log in it says “non existent account”. This app does not work! ## Most critical reviews (10 lowest-rated) ### 1/5 — HORRIBLE! *2026-03-28* The app keeps losing connection to my switch. Very annoying to try and reconnect it every time. Definitely not user friendly at all. One of the worst apps that I have to deal with! ### 1/5 — Doesn’t even let you create an account *2026-01-20* I sent an email create an account because it’s required to link to Amazon Alexa. Waited the entire day, nothing. ### 1/5 — Not good *2025-04-09* Their hardware products also lack interoperability. That’s what you get with cheap stuff! ### 1/5 — Login issues *2024-07-19* Been using this app with their smart switch for years without incident, but now it’s suddenly asking for an email and password! After a few pw guesses, I submitted a request to reset the password in the app. No email response. Nothing. Now it’s completely bricked and useless! Very disappointed! ### 1/5 — Why??? *2024-06-21* Why is literally all the text italicized? The UI is terrible, adding an email DOES NOT WORK, and the whole thing is finicky. How is this a real company? I’m stuck using their smart button because no one else will make a dang universal smart home button. ### 1/5 — Night light does not work anymore *2023-12-23* Made for amazon night light does not work anymore ### 1/5 — I can't sign up. *2023-07-19, version 2.3.6* I literally tried all methoD. Can't sign up. ### 1/5 — Terrible App *2023-06-07* Not sure you can call this an app can’t setup any routines or timers all it is good for is turn lights on and off nothing else works ### 1/5 — Worthless *2023-04-22* Bought a Third Reality zigbee motion sensor that should work with my zigbee hub. App instructions say to connect a smart speaker, but instructions are unclear and there’s no useful troubleshooting section. Called support number provided in app, but phone rings 10 +/- times and then hangs up. ### 1/5 — Out of business? *2021-10-15* Company no longer operates their online chat, doesn’t reply to email, no answer when calling their phone number. Great product, probably shut down by Covid ## Most praised reviews (2 highest-rated) ### 5/5 — Great smart home app *2018-10-18, version 1.0.6* I use this app with my RealitySwitch and adapter. It works perfectly and I love it. ### 4/5 — Reliable app *2022-09-03* The app works reliably. It’s a bit none intuitive how to alter a timer (you have to delete the previous function and then add a new time rather than adjust the time). It would be nice to add a on-at-dusk function like almost all other smart timer apps. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-06.*