# Third Space — user reviews > 179 indexed App Store user reviews of Third Space by Third Space, rated 4.80/5 from 109 ratings. - Source: https://appshunter.io/ios/app/third-space/id1440461613/reviews - App overview in markdown: https://appshunter.io/ios/app/third-space/id1440461613.md - Rating breakdown: 5★ 100 · 4★ 3 · 3★ 0 · 2★ 0 · 1★ 6 ## What do users think of Third Space? Overall sentiment: neutral **Pros** - 🚀 Easy to use app - 👍 Sleek and intuitive design - 🚀 Convenient booking process - 👍 Helpful attendance tracker - 🚀 Brilliantly designed - 👍 Exceptional facilities and staff - 🚀 Efficient and functional - 👍 Great classes and instructors **Cons** - 🐛 Videos not loading - 🤔 Difficult to navigate and find information - 🤔 Lack of key features like waitlist visibility - 🐛 Frequent crashes and login issues - 🤔 Unintuitive UI changes - 🤔 Unreliable and glitchy performance **Commonly reported bugs** - Videos not loading - Frequent app crashes and login issues - Inability to see waitlist position - App resets filters and navigation when exiting class details **Most requested features** - Bring back class booking countdown timer - Allow saving of favorite clubs and class types - Integrate with calendar apps - Provide more detailed class and waitlist information - Improve filtering and navigation options ## Newest reviews (14 of 179) ### 2/5 — Good gym, terrible user experience *2026-07-14* The facilities and staff are excellent, but the app experience lets them down. I support a fair cancellation policy for popular classes, and I don’t object to receiving a strike where the rules have been applied. What I do object to is being greeted every time I open the booking screen with a large “Strike 2 has been applied to your profile” banner. It is unnecessarily punitive and completely at odds with the premium service Third Space promotes. Members don’t need to be repeatedly reminded of past penalties every time they try to book a class. Please move strike information to the Profile page or make the message dismissible. Enforce the rules, but treat members with more respect. ### 3/5 — Improvement suggestion *2026-02-03, version 6.4.3* Can the App tell you how many are on the waitlist (showing as >[10] would be fine) before you confirm class cancellation? Also - the timetable could be a lot more dense so more classes are fit in a screen without having to insistently scroll down. Same with the Home Screen - wish the My Bookings section are all layout tightly in a single place without having to click on ### 2/5 — Has potential but full of problems *2026-01-20, version 6.3.2* Has lots of great content but plagued with usability issues especially when trying to navigate between content. To the point it makes me close the app ### 2/5 — UX of onlinr workout sucks *2025-12-11, version 6.3.1* Unable to view workout from the favourites menu. Navigation slow and when clicking on the back button brings me to all the way back to the main age jnstead of going back one step ### 3/5 — Desperately needs a few features *2025-12-01, version 6.3.1* - Bring back the feature where button updates to allow you to book once the time is reached - Need to be able to save favourite club and save class type - Make my bookings a tab ### 3/5 — Update poor *2025-08-18, version 6.1.2* I have group access and this new app is terrible about saving what should be default settings such as clubs and favourite gym classes. Each time I go to use the app and book a club it defaults to my home club only and no favourites so I have to select them over again. It’s annoying. Where’s the end user experience and real world testing before roll out. As others have complained you can’t see where you are in the wait list either. ### 2/5 — Always Glitching *2025-08-04, version 6.1.0* Love the new upgrade but all it does is crash ### 1/5 — From a bad app to worse *2025-05-27, version 6.0.0* Takes multiple clicks to cook a class completely unreasonable! The UI too large you can’t actually see the schedule well anymore. What a terrible and poorly thought out change! If you click into a class to see the description all the filters reset on return to previous page and you’re back to square one. Ridiculous!!! You can’t see the class booking times, waitlist numbers or anything remotely useful anymore! Nightmare to try and find a new class. Nightmare when looking at more clubs at once! Bring back the old version this is ridiculous!! ### 3/5 — “Wait List” is worse in the new version *2025-05-27, version 6.0.0* When I go to “Bookings” -> “My Bookings”, I don’t see what is my number in the waiting list. So I don’t what are my chances to be in the main list. ### 1/5 — Class booking countdown timer *2025-05-26, version 6.0.0* Please bring back the class booking countdown timer to make the busy classes (reformer) easier to book ### 1/5 — Everything was ok until the new release *2025-05-23, version 6.0.0* a few cool features were added in the release, however the basic UI is broken - I have limited view for some certain pages, seems the font is much bigger and I cannot roll down to view the full information ### 1/5 — App closes in the middle of a workout *2025-05-23, version 6.0.0* The new update to the app is really slow and has errors. One issue I’ve found today is that my iPhone locks while I’m in the middle of watching a workout video. Then I have to reopen and start again / figure out where I was. This didn’t happen with the previous app. ### 1/5 — Online workouts don’t work *2025-05-21, version 6.0.0* Since the app update the app does not recognise that online workouts are videos and allows the phone to lock during. When reopened the sounds is lost. Previous version did not do this ### 1/5 — Don’t change something that worked *2025-05-19, version 6.0.0* The new layout is incredibly overwhelming. It takes double the time to book classes and checking the schedule and the amount of scrolling and tapping required is impossible. Please roll it back it’s unusable. ## Most critical reviews (10 lowest-rated) ### 1/5 — Just prompts me to update when there is no version available for me *2026-03-30, version 6.5.1* I cannot use the app anymore because they want me to buy a new phone just so I can book classes. Ridiculous. ### 1/5 — Videos not loading *2025-12-17, version 6.3.1* The videos of workouts won't load on the app anymore, only the sound does. Tried reinstalling app. ### 1/5 — Fix the app *2025-11-09, version 6.3.0* 6 months after the major UI redesigning (that was not needed in the first place) you still can’t click into a class to see details and return to the same time of day / class in the timetable view. This means you’re having to scroll every single time from the first class of the day to the time you’re looking to book. If you know what class you want to book, then this app works fine I guess but this new UI makes in IMPOSSIBLE to efficiently browse across multiple clubs and understand options. Nothing like before. For the money we pay for group membership - fix the damn app! ### 1/5 — Petty Freezing system *2025-10-25, version 6.2.1* Very expensive gym. But they make freezing very hard. If you can’t go because you are travelling or on maternity leave or sick and need surgery they make it very difficult for you to freeze. You need to 1. Tell them a week in advance 2. Pay a monthly fee anyway 3. Only unfreeze after a month It’s very petty and I expect better when you pay those prices. ### 1/5 — Good gym, atrocious app *2025-10-04* As all the reviewers from the past few months have observed, the latest update to the Third Space app has been nothing short of disastrous. The user experience is dreadful, on the rare occasions when the app actually works. Like many others, I frequently find myself inexplicably locked out, unable to log in or even reset my password. Reporting the issue to Third Space customer service achieves little because they appear entirely powerless to address these recurring problems. The situation is frankly absurd for a gym that markets itself as a premium brand, with membership fees to match. The redesign feels as though it was handed to a disgruntled intern. If anyone was actually paid to produce this upgrade, Third Space should be demanding a refund. ### 1/5 — Impossible to login *2025-07-06, version 6.0.5* Cannot login since they launched the latest version ### 1/5 — Terrible *2025-07-04* Unfortunately since the new app has come out I haven’t been able to use it. Third space have tried to ‘reset me’ a few times (which appears to be the only fix) and it never works. Have sent a few emails, which are responded to but with no solution offered. It’s a great gym with lots of differentiators to other gyms but when the app doesn’t work you are not able to book classes - unless you go into the gym itself which is fine but the classes fill up quick so not really convenient to have to go to the gym then find a class in a gym that might be a few tube stops away. It’s an expensive gym if all you’re able to do is lift weights and take a shower because you can’t access any of the other benefits. Currently looking at other gyms….but as there is a waiting list (so someone told me 🤦‍♂️) I don’t think they care too much….hey ho. ### 1/5 — App rarely works *2025-06-30, version 6.0.5* Since the new app was released it logs you out all the time and you can’t log back in for several hours ### 1/5 — Unable to book Normatec recovery *2025-06-29, version 6.0.5* I’ve uninstalled/installed the app a couple of times, tried logging in/out but I still could not book Normatec. ### 1/5 — Update favours visual appeal over function *2025-06-14* I was very hopeful that the latest update would take on board members needs more effectively (i.e to quickly access information and perform tasks such as booking classes, manage account, etc.) unfortunately, it was designed to look like a fashion app vs a user-friendly interface to manage a typical member tasks. Not to mention that it is so unstable that it cannot load content or hold a login and it’s becoming increasingly frustrating just to book a class. It really does look like they spent more time trying to match the aesthetic of the gym than any of the real needs of its members when they’re using it. Please fix this. ## Most praised reviews (10 highest-rated) ### 5/5 — Brilliantly designed *2025-11-14, version 6.3.1* A fantastic and super easy to use app that helps me stay motivated and get the most from my membership. Highly recommend ### 5/5 — Sleek design *2025-11-11, version 6.3.1* Incredibly easy to navigate with a sleek design. The attendance tracker is a fun feature - need to make a 52 week streak! ### 5/5 — Easy to use *2025-11-11, version 6.3.1* Always find it easy to book classes and book PT sessions in, information clearly laid out and much prefer the way guest passes/credit is on the newer version of the app. ### 5/5 — So good! *2025-11-11, version 6.3.0* The new App makes booking and engaging with Third Space so much easier. Easy to know where I am on the waitlist, classes, instructors and most importantly a great user experience! Love it. ### 5/5 — Great gym and app *2025-11-06, version 6.3.0* Lovely gym and exceptional app! Very easy to use. ### 5/5 — Great classes - wonderful staff. It’s my sanctuary! *2025-06-17, version 6.0.5* Very organised classes with enthusiastic & knowledgeable instructors - love this club x Great vibe ### 5/5 — Good app, could be better *2025-05-08, version 5.7.4* Sometimes it double books classes, other then that it’s a good and easy to navigate app. Improvement could be to show us a rough figure of people in the gym (peak/unpeak) ### 5/5 — Five Star Gym highly recommended *2025-05-07, version 5.7.4* Great Club , Top Quality Equipment , clean and great classes and staff . ### 5/5 — Yoga God *2025-05-06, version 5.7.4* Ferdi is the best yoga teacher in the third space chain! ### 5/5 — 5star *2025-05-03, version 5.7.4* Great --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-10.*