# Third Wave Coffee - India — user reviews > 36 indexed App Store user reviews of Third Wave Coffee by Heisetasse Beverages Private Limited, rated 4.50/5 from 40 ratings. - Source: https://appshunter.io/ios/app/third-wave-coffee-india/id1479552487/reviews - App overview in markdown: https://appshunter.io/ios/app/third-wave-coffee-india/id1479552487.md - Rating breakdown: 5★ 33 · 4★ 1 · 3★ 3 · 2★ 0 · 1★ 3 ## Newest reviews (11 of 36) ### 3/5 — App not working *2026-03-10* The coffee is great but the app doesn’t work. I keep getting stuck in the menu page when I’m trying to order their breakfast menu and it takes almost 6-7 mins for the app to open the menu. ### 3/5 — Many issues *2026-03-05* Keeps loading after entering otp, why asking for email when you already have my phone, why can’t I have an option to add simple sugar syrup in iced latte. Even regular sugar option not there. Only liquid sugar option makes sense for iced latte as regular sugar doesn’t dissolve in ice. It took me 10 minutes to find and figure out the iced latte option, by then I reached the location and had to order locally. Thought the latte will be ready by the time I reach the store, forget it, couldn’t even place the order 😃😃 **Developer response:** Hi, Sorry for the inconvenience you experienced while trying to place your order through the app. Thank you for sharing your feedback. We will review this with our team to improve the app experience. We appreciate your patience and hope to serve you better next time. ### 3/5 — Location *2024-04-13* The app requests for location permission, for selection of the store, currently i am From Different city where your store is far from here so i cant even see the menu on your app because it keeps saying NO STORE NEARBY ! Pls Fix this Location Compulsory issue ! **Developer response:** Hello Mishkat, We've released an enhanced feature that allows you to place an order without sharing your location; simply select your favorite store from the list and place your order. Also, with this feature activated, you can order or go through from anywhere after selecting the store. Please update your app from the app store and try our new feature. If you like it, please update your ratings. ### 3/5 — Easy to use but unable to get the GST Invoice *2024-04-05* I was forced to order through the app but sadly there’s no option to get the invoice for my purchase. And now both the customer care and the outlet from where I purchased are trying to pass the buck to the other. This is extremely frustrating **Developer response:** Hi Sahil, You can retrieve the e-invoice for each order placed through the app by checking the transaction history (for both Pickup and App Scan orders). We hope this information is helpful! If you have any feedback or suggestions, please write to us at care@thirdwavecoffee.in. We would love to hear from you! ### 3/5 — Good coffee but app spams *2023-12-09* Good coffees and service in store but the app continuously spams with push notifications Turning off push notifications in settings within the app doesn’t do anything and turns itself back on again Poor UX overall and had to resort to turning off notifications in Apple settings **Developer response:** Hi, your feedback is valuable. We are actively working on an update to make it optional. If you have any other concerns, please drop a mail to app@thirdwavecoffee.in. ### 4/5 — Location permissions are my only complain *2023-09-30* The app requests for location permission, for selection of the store, and ordering a pickup. I have a problem with this. 1. This is not a use case where the permission is necessary 2. I want to be able to pre-paid schedule a pickup for my parents living in another city Just by enabling a manual selection, the app can fix both these. Trivial, just needs to get done. Also, the Ambassador discounts are not available when ordering pickups, even within the prescribed timelines. The coffee, the service in the store and the people are just amazing !!! The stars are for them. **Developer response:** Hi Maakhansingh, 1. We've released an enhanced feature that allows you to place an order without sharing your location; simply select your favorite store from the list and place your order. Also, with this feature activated, you can order or go through from anywhere after selecting the store. 2. We have fixed the issue related to the discounts. Kindly apply the discount code and try it. Please update your app from the app store and try our new feature. If you like it, please update your ratings. ### 3/5 — Think Indian! *2023-09-02* Not user friendly. Need to think Indian way. If you are attracting customers through your price then it should be the first priority on the display rather than your promotional stuff. For eg: The benefits you give should be at the forefront, which encourage your customers to invest more in you. And there are few more points but I’m sure you have people whom you pay so much to figure those points. Cheers! **Developer response:** Hi Kahaanikaar, your feedback is valuable. We are actively working on your feedback. If you have any other concerns, please drop a mail to app@thirdwavecoffee.in. ### 1/5 — Poorly designed flows & no option to correct them *2023-08-11* On wallet load order gets placed directly & then there is no option to cancel the order. They will automatically assume it’s a pickup order. Customer Support is pathetic, doesn’t know what to do. They will ask you to call the outlet for everything. Outlet doesn’t have any option to cancel the order & will respond rudely to your request **Developer response:** Hi Ayush, we sincerely apologize for the inconvenience caused. We are working on resolving the issue and ensuring it doesn't happen again. To help us understand the problem in detail, please share your contact details at app@thirdwavecoffee.in. We would be happy to assist you. ### 3/5 — App fine until you want to delete your account *2023-08-07* Terrible experience trying to delete an account. Having to email a help desk team who doesn’t respond then forwards you to a different support team who doesn’t respond. Why would anyone make it this difficult to delete an account unless they’re just selling your personal data… **Developer response:** Hi MsSteph, we sincerely apologize for the inconvenience caused. We are working on resolving the issue and ensuring it doesn't happen again. To help us understand the problem in detail, please share your contact details at app@thirdwavecoffee.in. We would be happy to assist you. ### 3/5 — App crashing *2023-07-30* App is crashing right after the logo screen. Haven’t been able to open since past few weeks. Before that i was a regular user, please look into this issue. **Developer response:** Hi, we sincerely apologize for the inconvenience caused. We are working on resolving the issue and ensuring it doesn't happen again. To help us understand the problem in detail, please share your contact details at app@thirdwavecoffee.in. We would be happy to assist you. ### 4/5 — Unable to open app for past 1 month *2023-07-07* No matter how strong the network, I am unable to open the app, haven’t been able to scan during my visits to the cafe. Please help. **Developer response:** Hello Martolia, I appreciate you bringing up the iOS app bug. This is occurring for certain individuals.  Yesterday, we discovered the issue and corrected it. Requesting you to try opening the app after installing an update from the app store. If you encountered the same problem after taking the aforementioned actions, please email app@thirdwavecoffee.in with the specifics. ## Most critical reviews (10 lowest-rated) ### 1/5 — Glitchy and slow app *2026-06-26* Coupon system is frustrating and unhelpful **Developer response:** Hi, Apologies for the inconvenience. Please share your details with us at care@thirdwavecoffee.in. Our team will look into it and assist you further. ### 1/5 — Scam app *2026-05-02* There is no support. There is no delivery. Not sure why they have elks app.. they asked me to rechargej and scammed me all the money.. no place to ask for support also Edited; After i got DM from the company, i wrote to the email id mentioned. Till date i have not received any response from them yet… its been more than a month… Warning: do not download this app, you will lose money **Developer response:** Hi, Apologies for the inconvenience. Please share your details with us at care@thirdwavecoffee.in. Our team will look into the issue and assist you further. ### 1/5 — You lost one loyal customer *2026-03-14* I used to buy a coffee every few days from your marine lines store since a year or two. But by making it compulsory to download the app to buy anything at the store is the worst decision ever. It is the most frustrating experience to go through. And if you cant find something on the app then call your customer care where you will always find a waiting. The layers you have created for me to buy a simple coffee is the best way to loose loyal customers. And for what - to get my data and send me marketing messages and emails. If i ever get a message from you , be sure you’re blocked . And why the hell should i be compelled to give you my data to buy something **Developer response:** Hi Karn, We’re sorry to hear about this and appreciate you bringing it to our notice. Please share the details with care@thirdwavecoffee.in along with your number to check and fix it. Thank you ### 1/5 — How hard is it to select a location that you’ve previously ordered from *2025-11-14* For some reason the app doesn’t have basic logic to select a store that you previously ordered from rather it would select a store an hour away. Also their customer support is pretty much unless. **Developer response:** Hi, Thank you for your feedback. We’re sorry for the inconvenience caused by the incorrect store selection in the app. This isn’t the standard we aim for, and we’re reviewing this to ensure they’re resolved. We appreciate you bringing this to our attention. You can also write to us at care@thirdwavecoffee.in ### 1/5 — Super bad *2025-05-03* Does a force logout and upgrade frequently and always happens when I am in the line to pay. Then I get the hateful glares from the people behind me. I end up paying directly with UPI, inspite of having a loaded wallet. The force updates are significantly more frequent than my banking and credit card apps. why would a stupid coffee app need more force updates than banking apps? Cannot be security. Just Superbad experience. Fire the CTO. **Developer response:** Hi, we're really sorry about the trouble you faced. We understand how frustrating it is to get logged out or forced to update, especially while trying to pay. That’s definitely not how it should be. We’ve shared your feedback with the tech team to make the experience smoother. Thanks for calling it out—we’ll work on improving this! For any assistance, feel free to email us at care@thirdwavecoffee.in. We're happy to help. ### 1/5 — It’s a SCAM!!! *2025-02-28* I tried ordering through app, first their pay at store option was not working. Then I tried load and pay option using debit card, they failed the first transaction and deducted money from credit card twice. Even after weeks, the refund is not yet provided for the failed order. They keep saying asking your bank or give some random explanation that it’s bank fault or payment gateway fault, blah blah… Even for the order they didn’t have the coffee I ordered and then they replaced with the worst coffee ever 😞 It’s all SCAM!!! **Developer response:** Hi Pratik, We sincerely apologize for the inconvenience caused. To help us understand the problem in detail, please share your contact details at care@thirdwavecoffee.in. We would be happy to assist you. ### 1/5 — Not the experience I would recommend *2024-03-21* Last night I went to Third wave coffee at golf course road Gurgaon with 2 of my friends. We ordered coffee for take away and paid through my credit card. By mistake I forgot to take my credit card back and called third wave coffee multiple times today. Lady on the phone was so rude and kept on saying that I am busy and I can’t talk. I am not even sure if they have my credit card or not as the lady was not ready to talk. This is not the experience that is appreciated by an employee for the customer. **Developer response:** Hi Deepak, we sincerely apologize for the inconvenience caused. To help us understand the problem in detail, please share your contact details at care@thirdwavecoffee.in. We would be happy to assist you. ### 1/5 — Doesn't let me view the menu *2023-11-23* It doesn't let me select a store or view the menu if I'm not near a store. Ever heard of planning ahead? Which PM decided this was a great feature to have? Hostile UX. **Developer response:** Hi, your feedback is valuable. We are actively working on an update to make it optional, allowing you to select your preferred cafe manually. If you have any other concerns, please drop a mail to app@thirdwavecoffee.in. ### 1/5 — They have messed up their sandwich recipe *2023-11-17* I went to their Golf Course Road outlet today and ordered a sandwich. It had the most lettuce that I have ever seen in a sandwich. Gone was the smart and classy look which used to be a trademark of Third Wave sandwiches. Instead it was messy. The crew member mentioned that their recipes have been changed. Safe to say I won’t be visiting Third Wave for a while at least. **Developer response:** Hi Abhimanyu, we sincerely apologize for the inconvenience caused. To help us understand the problem in detail, please share your contact details at care@thirdwavecoffee.in. We would be happy to assist you. ### 1/5 — Forces you to give location permission & buggy *2023-10-06* 1. Location permission should not be forced for store pickup. Even for delivery user should be able to set location manually. 2. Spin always gives better luck next time. Looks like the random number generator is not being seeded and is giving the same result every time. **Developer response:** Hi Rakesh, 1. We've released an enhanced feature that allows you to place an order without sharing your location; simply select your favorite store from the list and place your order. Also, with this feature activated, you can order or go through from anywhere after selecting the store. Please update your app from the app store and try our new feature. 2. We are working on the Spin Feature for a better experience. Currently, the option is disabled. For any other concerns, feel free to email us at app@thirdwavecoffee.in. ## Most praised reviews (10 highest-rated) ### 5/5 — Exceptional Service *2026-04-24* I would like to appreciate Darshana, Store Executive at Third Wave Coffee, for her excellent service and warm hospitality. She was extremely attentive, polite, and ensured that the entire experience was smooth and pleasant. Her professionalism, promptness, and positive attitude truly stood out and made our visit even more enjoyable. It’s always great to be served by someone who genuinely cares about customer satisfaction. Darshana reflects the true spirit of great hospitality and customer service. Highly impressed with her dedication and service standards. Keep up the wonderful work! ### 5/5 — Amazing! *2026-03-13* Staff is hardworking, smiling, and friendly, which made the whole experience welcoming. Also gave some really good suggestions from the menu. Chai Tea Latte was excellent and the walnut banana tea cake was absolutely amazing.. moist, flavorful and a perfect pairing with the drink. Overall, a great experience at Third Wave Coffee. Would definitely visit again! ### 5/5 — Third wave review *2026-03-08* I had a great experience at Third Wave Coffee. Gauri was extremely polite, attentive, and professional. She made sure our order was handled smoothly and checked that everything was perfect. Her friendly attitude and quick service really made the visit enjoyable. Staff members like Gauri truly enhance the overall café experience. Keep up the great work! ### 5/5 — Review *2025-12-23* Great Ambiance(Mahavir Nagar), a lot more options of food and coffee than Starbucks and it costs almost half that of Starbucks. The staff is very sweet, respectful, polite and welcoming especially Ms. Shivani and Ms. Muskan, they serve me with perfection and I feel comfortable and can enjoy myself. So Overall a great experience Thanks and Big Shoutout to Ms Shivani, Ms. Muskan and entire Mahavir Nagar Third Wave team. ### 5/5 — Best service in India *2025-01-08* I generally don’t write reviews but I especially took the time to drop a review. Third wave has CONSISTENTLY had the best customer service I’ve seen in India. Whether it’s Pune or Bombay, the baristas, the servers and other staff are super polite and always smiling. Kudos to them, the recruiters, training team, and whoever else is responsible. I feel like leaving a tip every time but they don’t even accept tips 😭 all I’ll say is PLEASE ALLOW US TO TIP YOUR PEOPLE. They deserve it 🥹❤️ **Developer response:** Hi Siya,Thank you so much for taking the time to share your experience! We’re thrilled to hear that you’ve had such consistent, positive experiences with our team across both Pune and Mumbai stores. Your appreciation means a lot to us and we’ll definitely pass along your feedback about tipping! For more feedback or suggestions, reach us at care@thirdwavecoffee.in. Looking forward to seeing you again! ### 5/5 — Comfortable to do office work *2024-07-27* I was in a situation sudden down to broadband network at home. I could manage the work from a 3rd wave outlet. **Developer response:** Hi Tarun, Thanks for your positive feedback! Looking forward to welcoming you back soon for another great visit! If you have any feedback or suggestions, please write to us at care@thirdwavecoffee.in. We would love to hear from you! ### 5/5 — Aeropress Experience *2024-02-25* Barista Pranay made us wonderful cup of Aeropress expresso on our table upon our request. Nice and cozy place for friends meet up and third wave is undoubtedly one of the best coffee in our country❤️ **Developer response:** Hi DevizAdvo, Thank you for sharing your experience! We're thrilled to hear that Barista Pranay crafted a wonderful cup of Aeropress espresso for you. Also we're glad you found our place ideal for friends meet-ups. Your kind words about Third Wave Coffee mean a lot to us. We look forward to welcoming you back soon! ### 5/5 — Great food & service *2023-10-19* I completely enjoyed the food and service of this cafe. The staff here are very friendly & amazing atmosphere. Do visit great place to find some peace. **Developer response:** Hi Tulikasnh, Thank you for your valuable review. If you have any feedback or suggestions, you could write to us at care@thirdwavecoffee.in. We would love to hear from you! ### 5/5 — Add to Wallet member card (iPhone *2023-07-21* The app is good and so are the services and coffee. But it would be nice to have the option to Add to Wallet. Which will enable me to add the membership card on my Apple wallet **Developer response:** Thank you for the positive feedback! We're glad you enjoyed our app and service. Your suggestion to Add to Wallet is appreciated and we'll consider it for future updates. Stay tuned for more improvements! ### 5/5 — Fantastic service *2023-01-24* I have been going to third wave for a long time until I figured out the app. Used my app first time and as committed I got my discount. Service overall in stores is fantastic, coffee tastes one of the best. Absolutely in love with third wave coffee. All the best to their team. **Developer response:** Hello Swati, Thank you for your review. We are overjoyed to hear such positive feedback about our coffee, team & APP. We hope to see you again soon at our café. Thank you for being a part of our coffee community. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*