# Thirdlane Connect — Modern business communications > Business communication platform with chat, calls, conferences, and CRM integration. (iPhone/iPad app by Third Lane Technologies, LLC.) - Source: https://appshunter.io/ios/app/thirdlane-connect/id1277545631 (this page in markdown: same URL + `.md`) - Developer: [Third Lane Technologies, LLC](https://appshunter.io/developer/1003867408) - Category: Productivity, Business - Price: Free - Rating: 3.60/5 from 10 App Store ratings · 3 written reviews indexed - Age rating: 4+ - Requires: iOS 15.0 · 31 MB - Languages: American English, European Spanish - Released: 2017-10-10 - Data updated: 2026-07-18 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/thirdlane-connect/id1277545631/reviews.md ## What is Thirdlane Connect? Team communications with secure private chat, group chat, voice and video calls and conferences. • Private and group chat, public and private channels • Voice and video calls • Voice and video conferences • File sharing • Presence management - you can see if your teammates are busy, on the phone, etc • Full Thirdlane PBX integration - manage call forwarding, call recording, voicemail and call history • Salesforce, Zoho, Zendesk and other CRM and business applications integration. • PDF files as faxes from anywhere, even your mobile phones * Thirdlane Connect requires Thirdlane Business PBX or Thirdlane Multi Tenant PBX platform version 16.1.3 or newer. ## Key features - Secure private and group chat - Voice and video calls/conferences - File sharing - Presence management - PBX integration - CRM integration ## Recent user reviews (3 of 3) All indexed reviews: https://appshunter.io/ios/app/thirdlane-connect/id1277545631/reviews.md ### 2/5 — When it works, it’s great *2023-07-24* Unfortunately, this app only works 20% of the time. I use this app when I work from home, but now I just wait until I’m back in the office to return phone calls. It used to work more but it is no longer functional. ### 2/5 — Indefinite ringing bug *2020-12-07* Very often when our hunt group is called, someone else will answer the phone - however this app will continue ringing on my phone indefinitely. Several times now I’ve woken up to find my phone has been ringing through the night for a phone call that was answered and ended hours ago. This causes me to miss legitimate calls, because my phone is in a constant state of ringing. ### 1/5 — Blocking personal calls *2020-07-31, version 10.1.2* Had to use this app due to remote work. After couple days, I was not able to receive private call anymore and during FaceTime calls, the connection got lost. Developer then provided updates and since then, I can’t login anymore. ## Frequently asked questions about Thirdlane Connect ### What is Thirdlane Connect? Thirdlane Connect is a business communication application that offers secure private and group chats, voice and video calls, and conferences. It integrates with Thirdlane PBX platforms and various CRM applications to streamline business workflows. ### What are the core communication features of Thirdlane Connect? The app provides private and group chat, public and private channels, voice and video calls, and voice and video conferences. It also includes file sharing and presence management to see team member availability. ### Does Thirdlane Connect integrate with other business tools? Yes, Thirdlane Connect offers full integration with Thirdlane PBX platforms and popular CRM and business applications like Salesforce, Zoho, and Zendesk. ### What are the system requirements for Thirdlane Connect? Thirdlane Connect requires Thirdlane Business PBX or Thirdlane Multi Tenant PBX platform version 8.1.X.X or newer. It is available on iPhone and iPad. ### How does Thirdlane Connect handle faxes? Thirdlane Connect allows users to send PDF files as faxes from anywhere, including from their mobile phones, leveraging the integrated PBX functionality. ### What is the update frequency for Thirdlane Connect? The latest version, 15.1.6, was released on November 26, 2025, indicating active development and regular updates for the application. ### What is the user rating for Thirdlane Connect? Thirdlane Connect has a rating of 3.6 stars based on 10 ratings, suggesting a mixed but generally positive user reception. ### Does Thirdlane Connect have ads? No, Thirdlane Connect does not contain advertisements. The app is free to use without any ad interruptions. ## Version history (last 5 releases) ### 16.1.3 — 2026-07-13 @mentions — Type @ in any chat or channel to mention a teammate, @everyone, or @here. Mentions appear as highlighted chips, show a distinct red badge, and play a separate sound so important messages stand out. Per-conversation notifications — Choose All messages, Mentions only, or Nothing for each chat or channel. A small row icon shows the level at a glance. Siri — Place calls and send dictated text messages with your business identity, hands-free. Sign in once; then enable Siri & Search for Thirdlane Connect in iOS Settings. Call with Thirdlane Connect — Start calls from Siri and system shortcuts using your Connect business caller ID. Meetings — Start a meeting from chat headers. Voice calls stay voice-only; use Meetings when you need video (if enabled by your administrator). Call history — Delete individual calls, selected entries, or your entire history. Deletions are hidden only for you; recordings and reporting are unchanged. Channels — Newly added channels appear immediately in your list and search. Editing a channel or adding members returns you to the channel list. Channel search Manage opens settings reliably. Recordings & voicemail — More reliable playback on iPhone, including after brief network interruptions. ### 16.1.2 — 2026-06-23 Call recordings now start playing instantly and you can skip to any point. Fixed recording and voicemail playback that could fail to start. More reliable call audio - improved speaker/earpiece routing and ringback on outgoing calls. Fixed calls that could occasionally stay "active" after the other side hung up. Smoother, more accurate call history loading (no duplicate or missing entries). Additional stability fixes and improvements. ### 16.1.1 — 2026-06-15 A major modernization of Thirdlane Connect, with big improvements to calling, reliability, and polish. Calling - Native CallKit integration: incoming calls now ring on your lock screen and in the system call UI, just like a regular phone call. - Answer, hold, and switch between multiple calls. - In-call controls for hold, keypad (DTMF), and blind transfer. - Caller name and number are now shown on the call screen. - Reliable calls even when the app is in the background or your device is locked. - Clearer audio with improved speaker/earpiece routing, music on hold, and outgoing ringback. - The screen turns off automatically when you hold the phone to your ear. Messaging - Open images and files directly in the system viewer. - Inline previews for YouTube links. - Faster, more reliable message-history loading. Reliability - Automatic reconnection after network changes, sleep, or app switching. - A clear banner now appears when you lose connection or turn on airplane mode. Sign-in & Experience - Refreshed sign-in with OAuth / single sign-on support. - Redesigned login and profile screens. - New teal theme and updated app icon. - Added German, Japanese, and Portuguese; all supported languages are now fully translated. ### 15.1.6 — 2025-11-26 Added Active Mode and temporary mode override management Performance improvements and stability fixes Enabled sending DTMF for individual calls from the common dialpad Fixed an issue where sent messages appeared as unread on the user’s other devices Fixed an issue where messages read on one device remained marked as unread on the user’s other devices Fixed an issue with managing favorites in the desktop version Fixed an issue where the mobile app did not always refresh content fully after waking from sleep ### 15.1.4 — 2025-05-15 - Fixed issues in the white-label build process to improve reliability and customization - Resolved an issue with processing a second incoming call while another call is active - Fixed a bug where the outgoing call screen was not displaying correctly - Corrected internal application sounds to improve notification and system audio feedback - Fixed an issue where the first SMS in a new conversation was not processed correctly - Fixed ringback and early media handling - Fixed unread voicemail counter badge display - Fixed media handling in 3-way calling - Fixed authentication and certificates management in custom iOS builds - Fixed an issue where user's do not disturb status was lost after the first call was received and rejected ## Apps similar to Thirdlane Connect | App | Rating | Price | Category | | --- | --- | --- | --- | | [Tragofone](https://appshunter.io/ios/app/tragofone/id1557744936) | — | Free | Productivity | | [Groundwire: VoIP SIP Softphone](https://appshunter.io/ios/app/groundwire-voip-sip-softphone/id378503081) | 3.8 (115) | $9.99 | Productivity | | [Cloud Softphone](https://appshunter.io/ios/app/cloud-softphone/id567475545) | 3.5 (77) | Free | Productivity | | [Bria - VoIP Softphone](https://appshunter.io/ios/app/bria-voip-softphone/id1074064248) | 4.5 (987) | Free | Productivity | | [SNAPmobile](https://appshunter.io/ios/app/snapmobile/id951365927) | 3.0 (2) | Free | Productivity | | [Hushmail](https://appshunter.io/ios/app/hushmail/id1008495364) | 1.9 (108) | Free | Productivity | --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-18.*