# Thirteen Payments — user reviews

> 16 indexed App Store user reviews of Thirteen Payments by PayPoint PLC, rated 3.48/5 from 31 ratings.

- Source: https://appshunter.io/ios/app/thirteen-payments/id6499525802/reviews
- App overview in markdown: https://appshunter.io/ios/app/thirteen-payments/id6499525802.md

## Most critical reviews (10 lowest-rated)

### 1/5 — Rubbish

*2026-08-13*

Payment is quite easy but that’s all you can do completely useless on just about every bit unable to check history as it never works when you try to click on it

### 1/5 — Thirteen group app

*2026-05-14*

Very much outdated Doesn’t show payments made
For such a company , you would expect better

### 1/5 — 13 group app review

*2025-07-31*

App history isn’t up to date, I pay rent weekly yet according to the app haven’t paid since the beginning of June, maybe some update is needed or a review of the app. But currently think it’s rubbish

### 1/5 — A j

*2025-05-12*

What is the nickname of card! That bit is unnecessary and no reason for it at all

### 1/5 — Broken App

*2025-01-19*

Keeps saying my bank has declined payments. How dare they,! my bank has never declined a payment. Even though I’ve approved payments in my app; which I’ve done hundreds of times. Don’t install this app. It doesn’t work!

### 1/5 — Needs attention

*2024-11-18*

After i tapped on submit for my usual weekly rent payment i got an error message, message advised check bank account before paying again, checked bank account and payment was pending as per usual BUT i did not receive Email receipt and the payment was not showing in the APP payments history, phoned thirteen (4 days later to see if payment had been received)and they had not received payment, checked bank account again payment still pending, took 6 days for the payment to bounce back to my bank account, few bugs need addressing in the APP before i use it again…

### 1/5 — R

*2024-08-13*

Crap never takes payment

### 1/5 — Can’t save bank card

*2024-07-28*

Annoying having to enter bank details everytime it does not save no way to save it

### 2/5 — Missing payments

*2025-07-18*

I had been quite impressed with this app UNTIL I had to change the card I use for payments (due to my former card being cloned). Since then, 2 of my payments have mysteriously vanished from my “history of payments” section. Thankfully I have kept screenshots to prove I’ve paid - but it is a matter of concern.

### 5/5 — Fab

*2026-07-20*

Excellent service

## Most praised reviews (6 highest-rated)

### 5/5 — Brilliant

*2026-06-05*

App is great,very fast easy payments no messing about .

### 5/5 — Rent payment on app

*2026-03-13*

Easy, straightforward,definitely recommend the app

### 5/5 — Thirteen payment app

*2025-09-04*

Quick and easy to use

### 5/5 — Great

*2025-03-26*

Great app, very easy to use

### 5/5 — Mrs Harding

*2024-10-24*

Best app I have used in a long time that is so easy to pay a bill and super fast

### 5/5 — Payment app

*2024-09-30*

So much easier to make payments from the comfort of my own home

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-10-01.*