# Thomann: Discover Music Gear — user reviews > 312 indexed App Store user reviews of Thomann by Thomann.io, rated 4.90/5 from 173 ratings. - Source: https://appshunter.io/ios/app/thomann-discover-music-gear/id1035256782/reviews - App overview in markdown: https://appshunter.io/ios/app/thomann-discover-music-gear/id1035256782.md - Rating breakdown: 5★ 163 · 4★ 5 · 3★ 2 · 2★ 1 · 1★ 2 ## What do users think of Thomann? Overall sentiment: positive **Pros** - 👍 User-friendly and easy to use - 🚀 Fast and efficient - 📦 Top-class packaging and shipping - 🌟 Excellent customer service - 💰 Good prices and value - ✅ Reliable and works well - 🌐 Works well internationally (US, UK, UAE) - 📱 Slick and well-designed app - 💯 Highly professional company - 💡 Great selection of instruments - 🔄 Seamless website and app experience - 🛡️ Long guarantee periods (3 years) **Cons** - 🐛 App crashes frequently - 🐛 App gets stuck on loading screen - 🐛 Checkout issues (basket empty) - 🐛 Slow loading when adding filters or navigating - 🐛 Error screens when navigating too quickly - 📉 High shipping costs for some items - 🖼️ Low image quality for guitars in the app **Commonly reported bugs** - App gets stuck at '70 years of passion' screen - Cannot checkout, basket appears empty - Crashes constantly - Request takes too long or returns null when adding filters or clicking products quickly - Image quality of guitars very low / too small - Cannot login to see wishlist or saved items **Most requested features** - Add dark mode - Include more website features in the app - Allow switching to USD currency in the app ## Newest reviews (15 of 312) ### 2/5 — Et tu, Thomann? *2026-05-05, version 26.4.1* Since this update, sponsored products started appearing in the search results. I have been your customer for more than 15 years, and personally I do not like this change. I always trusted your platform when searching for music equipment. Sponsored results make the app feel more like a generic store with random promotions than a professional music gear shop. Because of this, I will probably look at other places for my future equipment purchases. Thank you! ### 2/5 — Don’t update ! *2026-03-20, version 26.3.1* There is a new feature now that personally I can’t stand where sponsored products appear in your browsing. Like, you list Fender guitars and on the top in between 2 Fender guitars you get a sponsored Harley Benton shoved to your face even if you couldn’t care less about HB. Like ads in a way. Hate that. Give us back our freedom Thomann ! ### 4/5 — Pretty good *2026-03-18, version 26.3.1* Pretty great app actually. One thing I keep going back to the website for though is the product category breadcrumbs. It’s so convenient to be able to click back from “Shure condenser mics” to all condenser mics. Add that, and I’ll gladly give you 5 stars. ### 5/5 — 👍👍👍 *2026-03-17, version 26.3.1* Tranquilidad y confianza en la calidad de todos los productos… ### 5/5 — Professional *2026-03-02, version 9.6.2* I’ve ordered Boss BD 2w and it was so easy with Thomann and 3 year guarantee as with all there great guitars etc doesn’t get better than that with others 2 years ### 5/5 — Message *2026-02-26, version 9.6.2* C est mon premier achat en tant que musicien j aurais aimé un geste commercial de votre part Cordialement Fabrice ### 5/5 — Très pratique *2026-02-08, version 9.6.1* C’est simple d’accès et les prix sont imbattables. Conclusion, le top pour les Zicos ! J’apprécie également beaucoup le fait de payer en 3x sans frais avec Klarna ou paypal, très pratique ! ### 5/5 — Le meilleur site *2026-02-05, version 9.6.0* Site très agréable à utiliser. Je souhaiterais que l’on puisse avoir des préférences personnalisées par exemple avoir toujours le classement du moins cher au plus cher par défaut quand je suis connecté. ### 4/5 — Wishlist bundle bug *2025-12-08, version 9.5.3* There’s something wrong with the custom bundles added to your wishlist: on the desktop browser the bundle looks okay but on the mobile app it only show a single product multiplied by the number of products you have in the bundle, also the price of the bundle is not shown ### 5/5 — Easy to use *2025-11-22, version 9.5.3* Very helpful and smooth app! ### 5/5 — Le meilleur de la musique *2025-11-07, version 9.5.1* Thomann fournit une application au niveau de son service : Excellente. Facilité d'accès et de navigation dans le catalogue, descriptions et avis de musiciens, au service d'une boutique en ligne efficace, et d'une livraison parfaite. Bref pas grand chose à redire... merci. ### 5/5 — It’s Thomann *2025-10-11, version 9.4.2* Perfect app for a perfect company !! ### 4/5 — Needs cleaner appearance. *2025-09-29, version 9.4.2* Loaded interface in the last version. ### 5/5 — 5 étoiles ne suffisent pas. *2025-09-19, version 9.4.2* Alors tout d'abord, merci d'avoir pensé aux utilisateurs de voiceover, je suis non-voyant, et j'ai pu accéder à tout sans aucun problème. Ensuite un grand bravo pour cette application que je qualifierai d'incontournable pour tous ses aspects. Vous êtes au top!!! ### 5/5 — Un gran tienda *2025-07-31, version 9.3.3* Lo que no encuentres cerca y al mismo precio , lo tienes en esta tienda , si pides que te llamen , lo harán y en tu lengua, en cualquier parte del mundo . ## Most critical reviews (10 lowest-rated) ### 1/5 — La nueva actualización da errores *2026-05-07, version 26.4.2* Al actualizar a la versión reciente no puedes acceder a la categoría “saldos” ### 1/5 — Da errores *2026-04-29, version 26.4.0* La app siempre ha sido excelente, pero con esta última actualización, los enlaces dan errores… ### 1/5 — Didnt agree to fix their defective product *2026-01-22, version 9.5.4* Three months after barely using my guitar the wood came off, there were no hits on the guitar. Even tho i had a two year warranty the didnt agree to fix it and now i have to pay more to fix it. Scammers… ### 1/5 — Nefasto en los envíos *2025-12-17, version 9.5.4* No volveré a comprar en Thomann mientras sigan usando UPS como empresa de reparto. ### 1/5 — Mala compañía de envíos *2025-09-01, version 9.4.1* He comprado una guitarra la cual vino a mi país y nunca llegó a casa la regresaron , la pedí de nuevo con la condición que usaran otra empresa que no fuera ups y me la volvieron a enviar por ups , me han hecho lo mismo , compré hace casi un mes y no llega todavía , increíble de haber sabido la compro en otro lado ### 1/5 — Krishnakumar *2024-12-01, version 8.0.2* Sky high shipping cost & customer need to pay import/customs fee ### 1/5 — Ha cambiado a peor *2024-09-25, version 7.4.0* Los paquetes no llegan, la comunicación es inexistente. Es de nervios. ### 1/5 — Keep getting stuck *2024-03-06, version 6.0.1* The app gets stuck at the “70 years of passion” screen. Not sure how to proceed. ### 1/5 — App freezes *2024-03-05, version 6.0.1* After the update the app just freezes at the 70th anniversary screen ### 1/5 — Thomann is bad *2023-11-25, version 5.19.4* You don’t want to mess about with them. ## Most praised reviews (10 highest-rated) ### 5/5 — Who’s the mann *2026-08-20, version 26.8.0* Again super stock, price and service. ### 5/5 — superb service *2026-08-15, version 26.7.0* Once again as usual great quick service super value and I look forward to smithy harley benton in my collection, for review on you tube, super geaR ### 5/5 — Fast, feature rich & well designed! 🦋 *2026-07-25, version 26.7.0* Excellent store app, provides a very slick experience. I really appreciate the dark mode as the white background of the main website blinds me on my bright 4K monitor, whereas this is much more gentle and is well designed and developed to Thomann’s usual high standards. This is why Thomann in Europe, and B&H in the states are my go to for gear acquisition! Always professional and provide a high end service! ### 5/5 — La marca Harley Benton es una maravilla *2026-07-01, version 26.6.0* Lo dicho, puedes tener una réplica de cualquier guitarra por 80 € ### 5/5 — Amazing app! *2026-06-23, version 26.6.0* The best music shop app! Everything works perfect. Very easy to navigate. ### 5/5 — Diller *2026-06-21, version 26.6.0* Türkçe dil seçeneği gelirse çok güzel olur ### 5/5 — Compra rapida i fàcil *2026-06-19, version 26.6.0* Producte més barat que a qualsevol venedor i pagament fàcil i ràpid.Molt satisfet. ### 5/5 — Buena página *2026-05-19, version 26.4.2* Estoy muy a gusto todo llega bien y en su tiempo ### 5/5 — bug in latest IOS version *2026-05-05, version 26.4.1* I love the app, just wanted to flag a very bad bug now found in the Bargains/ Show all/ sections : result is a broken link in all sections ### 5/5 — simplicité d’achat avec les conseils qui vont bien *2026-03-19, version 26.3.1* Une logistique parfaitement rodee , pas de soucis pour les envois sur une île aux canaries ! Rapide et efficace ! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*