# Thomas Cook Holidays — user reviews > 30 indexed App Store user reviews of Thomas Cook Holidays by Thomas Cook India Ltd., rated 2.52/5 from 150 ratings. - Source: https://appshunter.io/ios/app/thomas-cook-holidays/id1111576845/reviews - App overview in markdown: https://appshunter.io/ios/app/thomas-cook-holidays/id1111576845.md ## Newest reviews (10 of 30) ### 3/5 — Tour experience *2025-08-16* Overall the commitments made by the company was not full filled. Booking process is very bad as no proper assistance is provided only through mails you have to do everything. After taking all payments they change flight schedules. After all bookings they charge heavy Money exchange rates. And they don’t provide full information before the tour that there is lot of travel and very less of sightseeing specially in Europe packages. Hotels are very far away from cities and you can’t experience any city life and night life. Overall their tour experience was ok but their are very hidden things which a customer should know before booking. Thanks **Developer response:** We sincerely apologize for the inconvenience caused. Your feedback matters to us, and we’re committed to making things right. Please reach out to our Service Quality team at service.quality@thomascook.in, and we’ll assist you promptly to resolve the issue. ### 1/5 — Can’t log in *2025-02-05, version 17.2.4* Can’t log in ### 1/5 — Log in errr NO *2025-02-02, version 17.2.4* Can’t log in so a load of rubbish ### 1/5 — Rubbish app *2025-01-29, version 17.2.4* You can not log in. ### 1/5 — Awful *2025-01-20, version 17.2.4* I can’t even log in. Don’t bother. And clearly don’t book with Thomas cook if they can’t even be bothered to have an all that works ### 1/5 — Does not work *2025-01-11, version 17.2.4* App does not work at all. Terrible ### 1/5 — Rubbish *2024-12-17, version 17.2.4* It took me forever to create an account now it’s saying I’m in India and I cannot change it. Meaning I cannot look at any of the holidays efficiently. ### 2/5 — High cancellation charges *2024-09-13* Thamos cook tour cancellation charges are extremely high , they charge cancellation charges on total tour cost and deduct money from advance paid , sales executives are not fair enough to inform cancellation charge at the time of booking they just send cancellation policy which can’t be understood clearly, once we book tour package and pay advance and if your tour cancelled due to visa rejection or any other reason then you are going bear a huge cancellation charge from TC, so make sure you understand cancellation policy clearly from sales executives ### 1/5 — Worst tour service provider *2023-06-07* I had a very bad experience with them after booking and charging full amount they are not responding…I have to take initiative to call them and ask about my travel itinerary…till last date haven’t got my itinerary information…. They are asking for extra amount after travel package is fully booked….by telling me that hotel has increased their charge’s… Apart from this the way they handled the booking is disastrous ... Be very careful before making full payment to these people…their attitude changes the moment full payment is made and this is the worst travel agency I have dealt with… Never ever book with them…. ### 2/5 — Tamilnadu Temple Trail *2023-01-25* The tour was poorly drafted and managed. The TK person made me understand that in deluxe package they book accommodation in 4 star or above hotels but at a few places they booked only 3 star accommodations and on two places non category accommodations. I am prepared to go to consumer forum and other regulator to get me compensated. Avanish Kumar Srivastava ## Most critical reviews (10 lowest-rated) ### 1/5 — Unprofessional and unsatisfactory *2026-06-02* I chose Thomas Cook for my vacation because I expected a professional and hassle-free travel experience. The package was booked and paid in full approximately one month in advance based on the itinerary that was initially shared with me. To my surprise, the finalized itinerary that was later provided had an entire day's activities removed. I have been trying to resolve this issue for over a week and have repeatedly sought clarification. The response I received was that the itinerary is "subject to availability." While I understand that certain components of a tour package may occasionally be subject to availability, it is difficult to accept that a full day of standard tourist activities—activities that are regularly operated—could simply disappear from the itinerary after full payment has already been made. What is most disappointing is not the change itself, but the lack of a satisfactory explanation, proactive communication, or an immediate effort to provide equivalent alternatives or a clear refund for the missing inclusions. I hope Thomas Cook reviews this matter seriously and handles such situations more professionally in the future. As things stand, this experience has significantly affected my confidence, and I will carefully reconsider (also suggest others) booking future vacations through Thomas Cook unless the issue is resolved satisfactorily. **Developer response:** Thank you for sharing your detailed feedback. We sincerely regret the inconvenience and disappointment you experienced. This is certainly not the standard of service we strive to provide. Kindly share your booking details with our Service Quality team at service.quality@thomascook.in so we can investigate your concerns on priority and work towards an appropriate resolution. We value your feedback and appreciate the opportunity to make this right. ### 1/5 — Very Bad Experience – Passport Taken, No Visa Till Last Moment *2026-04-01* Very disappointing and unprofessional experience with Thomas Cook India. I booked a Japan tour and paid approximately ₹7,00,000 in full faith. However, the team kept following up only for payments and completely failed to initiate the visa process on time. Despite multiple emails and document submission (including my original passport), there was no proper action taken. Even worse, there was no clear communication from their side — calls were not answered, and no timely updates were provided. My travel date is extremely close, and I still have neither received my visa nor my passport back. This shows complete negligence, lack of responsibility, and poor customer service. I strongly advise others to be cautious before trusting them with such important travel plans. I am now forced to demand a full refund and consider legal action due to this experience. **Developer response:** Hi Nasim Ali Khan We sincerely apologize for your experience and understand how concerning this situation must be, especially with your travel date approaching. This is certainly not the level of service we strive to provide. We request you to kindly share your booking details and contact number with us at service.quality@thomascook.in so that our team can urgently review your case, update you on the visa status, and assist with the next steps at the earliest. Your concern is being taken seriously, and we are committed to resolving this on priority. ### 1/5 — Issue in payment *2026-03-05* Lot of issue in the last payment option while trying to pay they are showing error multiple times and app resolution doesn’t fit also **Developer response:** Hi, We’re sorry for the inconvenience caused due to the payment and app resolution issues. Kindly share your concerns with our Service Quality team at service.quality@thomascook.in so we can look into this on priority. ### 1/5 — Haven’t received the refund amount asked us to pay twice *2025-12-22* Harayan karve was the consultant who we contacted and he always bluffs with reasons for the refund Haven’t received the refund of amount more than a lakh faced the worst experience from their side it is all fine unless you pay the money after the amount there is no updates from their side They asked us to pay twice for the trip because We had done the payment through 2 different accounts and they said it is not allowed 1 week before the trip and asked to pay twice And now its been more than a month haven’t received the refund Hopeless coustmer care 🤬😡😡😡😡 **Developer response:** Dear Maam, We’re sorry to hear about your experience. Kindly share your booking details with our Service Quality team at service.quality@thomascook.in so we can look into this on priority. ### 1/5 — Not satisfied *2025-09-21* I completed italy tour today. I am highly unsatisfied about this experience of booking. Some points to discuss... (1) In the tour I seen other travellers got more benefits than me in tour cost. Few of them received gifts and gold vouchers also. I didn't. I observed that all customers are not same for company, why ? (2) flight were not same for all. I got 8 hours of layover while some others didn't for same place. (3) While booking I was given offers and discounts but didn't get final tour cost in details with bifurcation its all on telephonic conversation. at final payment time they don't stand on what they told me while booking. I paid more than the package cost, they argued on hidden charges & rate of exchange. They make mistakes on credited and due payment amount to confuse us. Sotc and thomas cook both are sister companies but both's prices are different even regional offices prices are different. If we book directly on website it's cheaper than regional office. (4) This tour needs to get reroute because some places are too much boring and time consuming. **Developer response:** Thank you for sharing your feedback. We’re sorry your experience didn’t meet expectations and will review your concerns on pricing, itinerary, and benefits immediately. Please share your booking details at service.quality@thomascook.in. ### 1/5 — Poor business ethics *2025-04-25* They only care about booking you. Once you are locked in, they you need to run behind them for each and every thing. Even after complaining and bringing this to the notice of higher management, nothing changes very very pathetic state of affairs. **Developer response:** Hi Sajjan Rao, We’re sorry to hear about your experience and the inconvenience you’ve faced. Your feedback is important to us, and we’d like to review this further. Please share your booking details with our Service Quality team at service.quality@thomascook.in so we can assist you promptly. ### 1/5 — Terrible *2025-02-13, version 17.2.4* Unable to login despite trying email/mobile/apple & google - waste of time ### 1/5 — Awful *2025-02-13, version 17.2.4* Unable to login using google and apple when I try to login I just get null at the bottom ### 1/5 — Rubbish *2025-02-09, version 17.2.4* When all other airlines make access to travel documents so easy why is this so utterly useless??? ### 1/5 — The worst *2025-02-07, version 17.2.4* Don’t even bother. Can’t log on with google, apple, or with an email address. The worst app I’ve ever tried to download and I can’t believe a massive travel company like Thomas cook have rolled this out without testing it. ## Most praised reviews (10 highest-rated) ### 5/5 — Amazing Holidays Booking App *2026-02-09* Great app for booking holidays! The process was smooth, options were clearly listed, and booking took just a few minutes. Prices were competitive and everything was well organized. Made planning my trip stress-free. Highly recommend! **Developer response:** Thank you for your wonderful feedback. We’re delighted to hear that you found the booking process smooth, well-organized, and stress-free. It’s great to know that our competitive pricing and clear options made planning your trip easy. We truly appreciate your recommendation and look forward to serving you again. ### 5/5 — Travel made effortless *2026-01-30* An excellent travel app that truly simplify the trip planning! The interface smooth and user friendly making it easy to browse destinations, and book seamlessly. The deals are competitive, the information is clear and reliable. The overall experience feels great. Recommended for anyone looking for hassle free planning and booking of the travel service **Developer response:** Hi, Thank you for the fantastic 5-star rating! We’re delighted that you found the booking process seamless and the destination browsing user-friendly. Our goal is to provide a reliable, premium experience for every traveler, and your feedback is a great motivation for our team. We look forward to powering many more of your journeys!" ### 5/5 — Smooth *2026-01-30* Best app and services with cheapest and multiple options Easy to use app **Developer response:** Hi , Thank you for your kind words! We’re delighted that you’re enjoying the variety of options and the seamless experience of our app. Our goal is to provide the best travel services at the best prices. Your recommendation means a lot. ### 5/5 — User friendly App *2026-01-30* Very easy to use and have complete details of packages across all the destinations **Developer response:** Hi , We appreciate your 5-star rating! Our team works hard to ensure that every travel package across all destinations is detailed and easy to understand. It’s wonderful to hear that the app’s convenience and depth of information are meeting your needs. Thank you for choosing us for your travel services!" ### 5/5 — Smooth Travel at Your Fingertips — Thomas Cook App *2026-01-30* The Thomas Cook app makes managing travel plans super easy from viewing bookings and flight details to accessing hotel and visa documents all in one place. Real-time updates and travel info help keep everything organized on the go. A must-have for smooth holiday planning **Developer response:** Hi , It’s great to know that our app is helping you manage your travel plans with ease. We strive to make holiday planning as seamless as possible by keeping all your essential info just a tap away. Thank you for choosing Thomas Cook, and we look forward to supporting your future travels!" ### 5/5 — One stop solution *2026-01-13* An app which answers all your queries related to travel, a must for all travel inclined users **Developer response:** Hi , Thanks for the great recommendation! We're so glad the app is helping you find the answers you need for your journeys. ### 5/5 — Superb experience *2026-01-09* Great experience with Thomas cook! I was skeptical about booking a package, but they provided incredible value that I couldn't have matched by booking individually. The hotel selections were top-notch and centrally located. No hidden costs or surprises—just a well-organized, high-quality holiday. Will definitely book with them again and refer to friends and family **Developer response:** Hi , Thanks for the 5-star rating! We’re glad we could offer you incredible value and a well-organized holiday. ### 5/5 — App is good but needs attention *2022-06-03* Dear Team With tourism gonna be peak in upcoming months! Could you pls check the mobile app! Logging part! And the errors need to be fixed! Can I get a response? ### 4/5 — Easy to use *2026-07-29* A very convenient travel app with a wide range of domestic and international holiday packages. The app is easy to navigate, offers attractive discounts, and provides all the necessary travel details in one place. Great experience overall. ### 4/5 — Wonderful Experience *2023-10-27* I recently had a trip to Hyderabad. It was coordinated by Thomas Cook holidays. Mr Robin assisted me in each and every step of booking and prepared the itenary for me. Everything went very well. Driver Abdul, Thanks a lot… I am happy with the service. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-15.*