# Thomaston Savings Bank — user reviews > 66 indexed App Store user reviews of Thomaston Savings Bank by THOMASTON SAVINGS BANK (INC), rated 4.84/5 from 3,054 ratings. - Source: https://appshunter.io/ios/app/thomaston-savings-bank/id1303821554/reviews - App overview in markdown: https://appshunter.io/ios/app/thomaston-savings-bank/id1303821554.md - Rating breakdown: 5★ 2,311 · 4★ 162 · 3★ 34 · 2★ 10 · 1★ 33 ## What do users think of Thomaston Savings Bank? Overall sentiment: negative **Pros** - 👍 Hometown Friendly - 👍 Great bank - 👍 Great service, good customer support - 👍 Best in Everything Banking - 👍 So much better - 👍 User Friendly! - 👍 Great New Features!!! - 👍 Great Banking App - 👍 Easy to use - 👍 Very modern and cool new app! **Cons** - 🐛 App issues - 🐛 Works great when it works! - 🐛 Log in problems - 🐛 Glitchy - 🐛 Slow and unresponsive - 🐛 Glitchy app and has been for a long time - 🐛 Could be better. Logging in is frustrating. - 🐛 decent app but... - 🐛 Spotty service - 🐛 Software update - 🐛 stopped working with last update - 🐛 Face ID - 🐛 Customer support entirely unavailable - 🐛 Hard to read - 🐛 Hit or miss - 🐛 App is inconsistent - 🐛 This app is horrible!! - 🐛 iPad app not usable. - 🐛 Fixed one issue and created another - 🐛 Won't open - 🐛 App doesn't always open - 🐛 Unusable - 🐛 Bad - 🐛 Constantly Crashing - 🐛 Needs help. - 🐛 Garbage app and features - 🐛 Slower than old people driving in the fast lane - 🐛 I liked old app better - 🐛 Slow - 🐛 No bueno - 🐛 Goodbye - 🐛 Like the ATM , the app is disappointing - 🐛 Not what it looks like - 🐛 Horrible - 🐛 Why the drastic change? **Commonly reported bugs** - Login screen freezes - Incompatible with older devices - Mobile deposit doesn't always work - Bill pay is unavailable - App crashes nonstop - Check depositing feature is trash **Most requested features** - Face ID or a pin to login faster - Dark mode option - Advanced analytics dashboard ## Newest reviews (16 of 66) ### 4/5 — ok *2026-03-12, version 25.2.101.1* needs work, the app is laggy at times and not as easy for the older people to navigate. ### 3/5 — Works great when it works! *2025-03-13, version 24.9.204.1* The app has some user friendly options it also includes some enhanced safety features however it requires people changing much to often and that becomes a burden if you’re running multiple devices! I rated it a three based on those issues. Staff is great and very helpful hopefully TSB takes some of my advice and corrects or modifies the software! Thank you for allowing me to voice my opinion. ### 5/5 — ThomastonSB app *2024-09-30, version 24.8.0.1* Doesn’t recognize Face ID trouble connecting all the time ### 5/5 — Log In Problems *2024-06-24, version 24.1.0.1* Log in’s are a continuing problem with software. Sometimes it doesn’t go through, or obtains only half my information, or is super slow. Internet connection and speed are normal. ### 2/5 — Glitchy *2024-05-22, version 24.1.0.1* Log in problems, often takes 2 or 3 attempts to get to main screen. A variety of errors. (e.g. network errors when trying to view accounts error loading creditwise widget.) Chat button gets in the way of navigation buttons. Long story short, this app could use a bunch of bug fixes. I don’t need extra options, just make the ones you offer work. ### 2/5 — Glitchy app and has been for a long time *2024-05-20, version 24.1.0.1* This newest update has somehow made this app even more annoying than before. The moving chat icon on the bottom of the Home Screen gets in the way of the actual icons I’m trying to tap and sends me to the virtual chat. Also, ever since I’ve gotten this app it has been a challenge signing in. It takes 3 attempts everytime. The first time it doesn’t work, the second it says failed login and then finally on the 3rd try I can sign in (and this is with Face ID). Whoever is in charge of updates for this app really needs to get it together. Really shouldn’t be that difficult. ### 2/5 — Mr. Douglas Ricci *2024-03-31, version 11.4.1.1* I live in Bethlehem directly next to your Bethlehem branch. Most bank employees no me being a neighbor and having saving and checking accounts in your bank for years. Friday I went to the drive in to get four five dollar bills to send in Easter cards to relatives. Anyway a new young woman was at the window I ask her to give me the four five dollar bills. She sent a withdrawal slip I filled out and sent back. I awhile all the time the line was getting longer. I was then told I need to give them a new form of identification because my last one was in 2022 I told her to get Ronald the de facto branch manager who knew me . Now people behind me are leaving or blowing their horns . Ronald was not helpful or sympathetic so I send my driver license up the shoot and time is elapsing. She comes back with Ronald who reiterates they needed a current I’d to wait on me and I would need to fill out another withdrawal form. People keep leaving. I send the new withdrawal form then had to wait awhile more. Finally I get my four five dollar bills so I could send out my nieces Easter card. Totally unnecessary! ### 3/5 — Could be better. Logging in is frustrating. *2024-01-19, version 11.4.1.1* I have been using the app because I don’t have a computer or laptop to work from. Every time I need to log in, it takes two times trying to get in, then it just says error. The third time logging in finally works. This is every time I need to look at my accounts on the app. I heard the website was updated but what about the app? I’ve been stuck with it as long as TSB is my bank. ### 5/5 — Great Bank *2023-07-21, version 11.4.0.1* I LOVE TSB!!! They were so helpful in an emergency when my daughter studied abroad! ### 5/5 — Nasima Banerjee *2023-07-10, version 11.4.0.1* Very prompt service ### 5/5 — The best *2023-06-28, version 11.4.0.1* Love this bank and the employees forever greatful ### 2/5 — decent app but… *2023-05-20, version 11.4.0.1* this app is great for banking as long as you have time in your day to sit around and wait for it to load every time you open it. 90% of the time i use this app i have to close it out because something isn’t working. i love thomastonsb but the app might be the reason i switch banks. ### 5/5 — Spotty service *2023-05-09, version 11.4.0.1* The app is very slow to start and will also stop in the middle of a session ### 3/5 — Software update *2023-04-06, version 11.4.0.1* Soft where update is extra glitchy ### 4/5 — Face ID *2023-03-30, version 11.4.0.1* Not working ### 5/5 — Best in Everything Banking *2023-03-29, version 11.4.0.1* Best bank ever!! Ditch the commercial ones! Save headaches and money! You won’t regret it. ## Most critical reviews (10 lowest-rated) ### 1/5 — Inactive Fees *2026-04-08, version 25.2.101.1* Ridiculous charge. Bite me ### 1/5 — App issues *2025-05-07, version 25.1.205.1* App is horrible many issues always get locked out ### 1/5 — Slow and unresponsive *2024-05-21, version 24.1.0.1* I am forced to use this app because it’s the only way to manage my accounts from my phone. This app seems half-baked. When you tap on a menu item, the app gives no feedback to let you know what you selected, it just waits, then sometimes the screen will blank for 10 seconds or so. The menu icons on the bottom screen are pretty much useless as only some of them actually work. (floating chat bubble is interfering with the bottom menu). I was trying to make a transfer, tapping repeatedly on the “transfers” icon, but nothing happened. I ended up reinstalling the app, but this didn’t fix anything. The only way to execute a transfer is by selecting it from the dropdown menu at the top left. It doesn’t have to be fancy and polished, but basic functionality and stability should be requirements for a bank app! ### 1/5 — stopped working with last update *2023-04-05, version 11.4.0.1* the app is not working ### 1/5 — Customer support entirely unavailable *2023-01-24, version 10.6.3.1* First off the app made me change my password when I did not want to it didn’t give any options when I reached out to see if I can keep my password they flat out said no. I changed my password and now I can no longer log into my account on my phone. Now I’ve been on the phone for over an hour trying to get something even a shread of help but nothing will help me. I can’t get anyone to talk to not even through fraud I just want to be able to use my money yet my account remains locked. Its safe to say I will not continue banking through my business or personal. Completely left to dry… ### 1/5 — Hard to read *2021-12-08, version 10.6.1.1* I’ve been a loyal customer for almost 8 years and the last month or so I’ve been having lots of issues with trying to understand the app when it looks like I have money available but in reality I don’t. Hate to leave after so many years but if this app continues to move downhill and makes it harder to understand I’m going to switch banks ### 1/5 — This app is horrible!! *2020-12-20, version 10.3.0.1* This app is suppose to be the new and improved app but it has constant glitches, 75% of the time doesn’t let you login, and the bugs and issues are never fixed. 2/10 I do NOT recommend. ### 1/5 — iPad app not usable. *2020-11-19, version 10.1.0.1* Bill pay is unavailable. It shows a message that cookies are blocked. ### 1/5 — Unusable *2020-07-28, version 9.2.2.1* I just went through the 10 minute process of being able to use my account on my phone, and now when I try to open the application, it doesn’t even work and backs out to the home screen. ### 1/5 — Constantly Crashing *2020-05-15, version 9.2.2.1* Not sure what happened but up until recently the app was working fine. Now, it crashes nonstop. I try to open the app, and it immediately just closes. I might get it to work properly once a day if I’m lucky. ## Most praised reviews (10 highest-rated) ### 5/5 — Amazing bank *2026-06-24, version 26.1.401.1* The management and all the staff at Thomaston savings are amazing! I have been a customer for 22 years and they are always there to help! ### 5/5 — GREAT *2026-05-30, version 26.1.401.1* Always there when I need them ### 5/5 — Great service *2026-03-16, version 25.2.101.1* Thomaston savings online provides a very convenient way of maintaining my accounts thank you so much working with the people at the bank is always a pleasure. They’re very thoughtful and intelligent and show great concern to resolve my issues. Should there be any… ### 5/5 — Watertown Ave Branch *2026-03-09, version 25.2.101.1* Best bank ever ### 5/5 — Best Bank that I’ve ever dealt with. *2026-02-04, version 25.2.101.1* Love the people at this bank, as well as what they do to help protect us. ### 5/5 — Hometown Friendly *2025-12-10, version 25.2.101.1* Love any experience with them. It’s all about home ### 5/5 — TSB *2025-04-17, version 25.1.101.1* This bank is awesome ### 5/5 — Great bank *2025-02-16, version 24.9.204.1* I will never go anywhere else. This is the best bank by far especially for everyday checking and savings accounts. Thomaston Savings bank also has amazing fraud protection. And depending on who you get a lot of the people working here are very friendly and knowledgeable! I Definitely recommend! ### 5/5 — Love the app now that it’s working correctly *2025-02-14, version 24.9.204.1* I really like the Thomaston Savings Bank app now that it’s working correctly, but I had a frustrating experience for months before it was fixed. The app kept losing my user ID, and I couldn’t log in no matter what I tried. I had to keep going into the bank to reset my password, but the issue kept happening over and over again—for about six to eight months! Thankfully, the staff was always helpful and patient, and finally, yesterday, they were able to correct the problem for good. Now that it’s working as it should, I love the convenience of the app! I just wish the issue had been resolved sooner. ### 5/5 — Great bank *2024-11-03, version 24.8.0.1* great service, good customer support! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*