# Thompson and Morgan — user reviews > 17 indexed App Store user reviews of Thompson and Morgan by Branded Garden Products Ltd. - Source: https://appshunter.io/ios/app/thompson-and-morgan/id1596437284/reviews - App overview in markdown: https://appshunter.io/ios/app/thompson-and-morgan/id1596437284.md ## Newest reviews (2 of 17) ### 1/5 — Web site with App wrapping *2022-01-20, version 1.02* Appears to be the web site with ‘App’ wrapping, so suffers same faults as web site but without the option to navigate as freely. In other words, pretty much same experience as clicking ‘Add to Home Screen’ from Safari. So, for instance, you can look at your ‘Order History’… provided you do it one order at a time and you already know the order number of each and every item you’ve ordered! (Oh - and “Orders can take up to 24 hours to show after they are placed”). So it’s not really an ‘Order History’ but an individual order status check provided you know your order number (and even when you are logged in asks again for your email address as well as order number). And it forgets your login details when revisiting so new login required each time. These factors make the App ‘wrapper’ feel very out-dated/ untested/ amateur from a user-experience perspective. ### 1/5 — Unable to go back to a list *2022-01-11, version 1.02* There seems to be no back button ## Most critical reviews (10 lowest-rated) ### 1/5 — Phillips *2025-12-23, version 1.03* Pretty impossible to navigate. I wonder how much money and orders you have lost. I know you have lost some of mine! ### 1/5 — Too high delivery cost and waiting time is long *2025-05-01, version 1.03* The delivery cost is getting more and more expensive and many of the plants take so long to wait, i regretted of paying for membership, i rather go to the shop to buy and plant them when I have time. Sometimes the plants arrive few weeks, few months later when i am on holiday or when I am busy with work and have no time to replant them into pots. ### 1/5 — Very disappointed *2024-10-20, version 1.03* Set up my card details, joined the yearly club , for discounts, it was no cheaper, worked out more money, had to go through Amazon in the end to make safe payment. And would have been cheaper to buy through Amazon. It’s a money orientated world . Very sad ### 1/5 — Not really an App *2024-07-10, version 1.03* What is the point of framing your webpage and calling it an App? The experience was slow and tedious with banners popping up to sign up for email offers ( that I had previously already signed up for ) these banners then froze making the page unreadable, it was at this point I gave up and removed it from my device, a long way to go and a lot of work needed before this becomes a customer friendly experience. ### 1/5 — Useless *2022-06-13, version 1.03* Can look at plants and put them in your basket but won’t let you order anything. Waste of time. ### 1/5 — The long wait *2022-05-13, version 1.03* Downloaded the app and then had to pay £10 to join which I did not mind doing want loads of plants over coming months as re doing the whole garden, I put an order in and the plants where meant to be here 5 days later did not mind that in time for the weekend well Friday came no plants looked at my order and was going to be another 10 days getting annoyed now with the wait but ok will have to do anyway 11 days later still no plants and they have cancelled the order no explanation no refund yet and no answer to my email ### 1/5 — Just a wrapper for the web site *2022-04-30, version 1.03* Doesn’t add any value the experience on the website is as good if not better. I removed from my phone after 15 minutes. ### 1/5 — Not very good at all *2022-04-21, version 1.03* Overall a very frustrating experience 1. Why does it sign me out every time 2. Why does it keep asking me to join the gardening club when I already a member 3. Will not allow you to enter a special offer code if you are a gardening club member 4. Keeps asking me to sign up for exclusive offers when I am a member ### 1/5 — Very slow and unresponsive *2022-03-23, version 1.03* Really slow to load, even on good WiFi Screen fades out with spinning timer wheel repeatedly When try to click on a plant it fades out and then doesn’t go to the plant page Unusable ### 1/5 — Not worth the pain *2022-01-26, version 1.02* Needs much more work before it’s rereleased, not user friendly at all ## Most praised reviews (5 highest-rated) ### 5/5 — Great app *2022-11-03, version 1.03* Easy to use and shop the only downside is I end up buying more plants ### 3/5 — Clumsy — no back button *2022-01-26, version 1.02* Interface familiar to the web-based site but there’s no back button. A simple fix, surely? ### 3/5 — Update the app please with a back button *2022-01-26, version 1.02* Still no back button two weeks after the other user down loaded it and reported it , you still have to start a new search after viewing something otherwise it’s a good app ### 3/5 — Painful to navigate *2022-01-12, version 1.02* Once you open a specific plant window there is no back button, meaning you have to go back to the start in order to carry on. ### 2/5 — Why *2022-08-29, version 1.03* - Log info from pc doesn’t talk to app. - address info given doesn’t talk to checkout. - no apple pay - slow working site - hidden delivery charge added at the end of process --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-07.*