# Thompson Thrift Resident App — user reviews > 105 indexed App Store user reviews of Thompson Thrift Resident App by Yardi Systems, Inc., rated 4.32/5 from 532 ratings. - Source: https://appshunter.io/ios/app/thompson-thrift-resident-app/id6445843074/reviews - App overview in markdown: https://appshunter.io/ios/app/thompson-thrift-resident-app/id6445843074.md - Rating breakdown: 5★ 271 · 4★ 23 · 3★ 13 · 2★ 6 · 1★ 45 ## What do users think of Thompson Thrift Resident App? Overall sentiment: mixed **Pros** - 👍 Easy to use - 🚀 Convenient - 🚀 Seamless experience - 👍 User-friendly - 👍 Comprehensive features - 👍 Maintenance requests easy - 👍 Great community **Cons** - 🐛 Crashes frequently - 🔒 Privacy concerns - 💰 Expensive service fees - 🔒 Security issues with auto-pay - 🐛 Unreliable app performance - 🐛 Login issues - 🐛 Maintenance request limitations **Commonly reported bugs** - Crashes on the 1st of the month - Inability to add bank account - Frequent sign-outs - Slow and buggy **Most requested features** - Dark mode option - Maintenance request editing/deletion - Improved auto-pay functionality - Reduced service fees ## Newest reviews (12 of 105) ### 5/5 — Top tier *2026-03-02, version 25.12.0* This app makes my life so much easier! From requesting maintenance services to making my payments! So convenient and easy to use! ### 5/5 — App *2026-02-17, version 25.12.0* App is awesome, I am blessed to live here ### 5/5 — 🙌❤️ *2026-01-29, version 25.12.0* 💯👌 ### 5/5 — Ease and efficient *2026-01-19, version 25.12.0* Very efficient app with ease of use for tenants. ### 4/5 — New resident… *2026-01-07, version 25.12.0* It was hard to get established on the app at first, but once resolved it was smooth sailing. ### 3/5 — Not user friendly *2025-12-18, version 25.12.0* The app is not user friendly, it also has way too many pop ups so it’s pretty difficult to get into the app and do what I wanted to do. ### 5/5 — Easy to use *2025-12-01, version 25.12.0* Easy to use, everything on the main page and self explanatory ### 5/5 — Works good *2025-11-28, version 25.12.0* Works good no issues does what we need it to do ### 2/5 — Payment never correct *2025-11-02, version 25.8.0* Payment is never correct ### 5/5 — Easy Breezy *2025-10-05, version 25.8.0* I’m new to this app. But it definitely makes life easier and keep everything in writing. ### 5/5 — Love it *2025-09-21, version 25.8.0* This is great, love the app ### 4/5 — Awesome app! *2025-09-12, version 25.8.0* I love how easy our resident app is to navigate and use.. I would love to see more functions added to it! ## Most critical reviews (10 lowest-rated) ### 1/5 — Complete trash *2026-07-01, version 26.4.0* I'm constantly having loggin issues. When I click "forgot password" (despite entering the correct password), I never receive the promised link via email (yes I've checked trash and junk folders). I've deleted and downloaded the app several times, restarted my iphone several times, but this issue continues. Yet another example of how apps often times make life worse. I really wish our apartment accepted good old fashion and reliable Bill Pay instead. I hate this app. ### 1/5 — Bank account won’t show up *2026-06-01, version 26.4.0* Any bank account I put into the app, turns around and gives the wrong last 4 digits of the account number. So whenever I pay I have to remove all payment methods and reads the one I want to use. There’s no way to tell which one is which because this app gives them random account numbers instead of using the account numbers given by Chase, etc. ### 1/5 — Review *2026-05-06, version 26.4.0* The autopay feature doesn’t work right and only lets you select a fixed amount but does not adjust the payment for the utilities difference every month. I wish it would just autopay the correct amount each month. ### 1/5 — Capricious application *2026-05-05, version 26.4.0* Half the time I try to use this it doesn’t work and it says it cannot send a message… ### 1/5 — App Options *2026-04-03, version 25.12.0* Stupid App whoever made these. Options are not available exactly what tenants should be putting on for Category and sub category. You have to put something like appliances, something something and talk about the shower heater. ### 1/5 — Password reset broken - app unusable *2026-01-29, version 25.12.0* Both my wife and I can’t use this app because forgot password feature doesn’t work ### 1/5 — Maintenance does not respond *2025-10-26, version 25.8.0* Maintenance does not respond ### 1/5 — Doesn’t accept auto pay with my bank/ Privacy concerns *2025-09-04, version 25.8.0* Privacy statement states auto pay gives full access to bal, statements etc. ### 1/5 — Negative review *2025-09-01, version 25.8.0* I can’t use my bank account to make my payments. Therefore your app charges me an extra $10 to pay my rent. I already pay a ridiculous amount of rent, I don’t need any extra added. To login, I can’t have a text sent to my phone because it never sends the verification. I have to verify my login through email every time. ### 1/5 — Ridiculous service fee *2025-09-01, version 25.8.0* $81 to pay for service fee.. that’s high way robbery ## Most praised reviews (10 highest-rated) ### 5/5 — Perfect *2026-07-10, version 26.4.0* Thank you!!! ### 5/5 — Good *2026-07-06, version 26.4.0* Good app ### 5/5 — Apartment life *2026-07-02, version 26.4.0* Great app! ### 5/5 — Ease of use *2026-06-22, version 26.4.0* That was very easy to use ### 5/5 — Maintenance *2026-06-17, version 26.4.0* After a leak Larry got here very quickly and had the wall removed that day and then put fans on it for a couple of days. He got the plumber there to fix the pipe after that and the wall guy was there to finish the job the next day. They all did a great job, were there when they said the would be and cleaned up before and after the job! It was all painless and I appreciated their efforts! Start to finish 5 days! So happy and they all asked if there was anything else they could do before they left! 5 stars! ### 5/5 — The app! *2026-06-14, version 26.4.0* It’s annoying to have to get sent a verification code EVERY time that I log in…. ### 5/5 — Great app *2026-06-04, version 26.4.0* This app is great and very easy to use ### 5/5 — Easy *2026-04-12, version 25.12.0* Easy to use ### 5/5 — Maintenance request *2026-03-29, version 25.12.0* Very easy to submit a request ### 5/5 — Excellent team! *2026-03-07, version 25.12.0* Excellent team and service --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-09.*