# Thomson Reuters Authenticator — user reviews > 131 indexed App Store user reviews of Thomson Reuters Authenticator by Thomson Reuters, rated 1.20/5 from 1,819 ratings. - Source: https://appshunter.io/ios/app/thomson-reuters-authenticator/id1155604687/reviews - App overview in markdown: https://appshunter.io/ios/app/thomson-reuters-authenticator/id1155604687.md - Rating breakdown: 5★ 70 · 4★ 22 · 3★ 16 · 2★ 36 · 1★ 1,675 ## What do users think of Thomson Reuters Authenticator? Overall sentiment: negative **Pros** - 🚀 Easy setup - 🔒 Secure authentication - 👍 Works as expected **Cons** - 🐛 Difficult to migrate to new device - 👎 Unintuitive and confusing - 🤯 Impossible to use without corporate account **Commonly reported bugs** - QR code not working or unavailable - Fails to authenticate even with correct credentials - Permanently locked out after device change **Most requested features** - Ability to delete old accounts - Clearer instructions and documentation - Notification support for approvals ## Newest reviews (19 of 131) ### 2/5 — When it works it's fine *2025-03-07, version 3.4* The problem is this app stops sending notifications randomly, usually during the season, and then fumbling for my phone to get to the approval in time. PLEASE fix that and I'll change it to 5 stars. ### 1/5 — Frustrated user *2024-09-17, version 3.3* This app will not let me enter a code manually. I can’t scan my browser when the app is open. This is stupid. ### 1/5 — Reason is it’s secure is it’s impossible to use. *2024-08-19, version 3.2* Think about a chocolate teapot, at least that would leave a nice taste although rather messy. Please accountants use something else this is an unmitigated nightmare. ### 1/5 — Appt *2024-07-17, version 3.2* I can’t get in. How am I supposed to take a pic of the bar code with my own phone, when it’s in the phone? ### 1/5 — Byzantine incomprehensible app *2024-06-04, version 3.2* Worst app ever ### 1/5 — Disgruntled user *2024-05-21, version 3.2* Totally baffling. Keeps telling me to scan QR code when nothing has been sent ### 1/5 — Only because zero stars isn’t an option *2024-05-20, version 3.2* Worst app ever. Makes life more difficult even when it works, but if often doesn’t even function. ### 1/5 — Absolutely rubbish *2024-04-26, version 3.2* Pointless and unnecessary Rubbish It offers no support whilst I’m stuck in an endless loop of QR code requests and nothing to scan. The help function just goes on endlessly with a diatribe of non sensical jargon. I’m in the tech industry and this fails on so many levels!!! ### 1/5 — Worthless App *2024-04-12, version 3.2* Completely worthless. This app has no redeeming value. Useless to check on anything. ### 1/5 — Need to be able to delete *2024-02-14, version 3.2* I now have three former codes still popping up every time I open the app. I need to be able to delete them, and I need to be able to name the ones I use because it just becomes a guessing game of possible numbers. ### 1/5 — Terrible *2024-02-08, version 3.2* Required to access critical information in a timely fashion and it is an impenetrable mess. ### 1/5 — HORRIBLE APP *2024-01-22, version 3.2* Thomas probably can’t even figure his own app out ### 1/5 — Garbage *2023-11-16, version 3.2* Simply garbage ### 1/5 — Totally Confusing *2023-11-11, version 3.2* Its totally confusing ### 1/5 — Zero *2023-11-11, version 3.2* Not user friendly nor intuitive ### 1/5 — Terrible-App *2023-11-01, version 3.2* Difficult to maneuver and impossible to set up. Hate it! ### 1/5 — The worst app *2023-10-26, version 3.2* Is the most ridiculous way of using an app ### 1/5 — One of the worst apps *2023-10-20, version 3.2* This has robbed me of time that I could be doing something so much more productive. Endless chasing dead ends to get absolutely no where. Worthless! No explanation to the stupidly written instructions that lead you on endless circles. If my company didn’t require this, I would never ever use this. ### 1/5 — WORST APP *2023-10-12, version 3.2* This is the absolute worst app ever…… ## Most critical reviews (10 lowest-rated) ### 1/5 — R-U-B-B-I-S-H-! *2026-06-16, version 3.4* This has got to be the worst programme I have ever had to use. ### 1/5 — Abysmal *2026-04-01, version 3.4* Please stop asking each time I open the app if I want reminders. I do not. I just want to be able to log into the software quickly. ### 1/5 — Sem opção de exportar os dados *2026-01-01* Dificuldade na troca de aparelho ### 1/5 — app is impossible to use if one is not a corporation. *2025-11-29, version 3.4* This app is impossible to use if one is not a corporation. Opening the app requires scanning a QR code, but there is no instrction to locate such a code. I tried to create an account on Reuters connect, but the site will not let me create an account with my yahoo email address, insisting on a corporate account. I do not want to use my company’s servers for this personal task, which is a violation of our company’s policies punishable by dismissal and would give my boss access to my personal financial information. This app is practically unusable by regular people. Unfortunately, no way to rate 0 stars. ### 1/5 — Frigging stupid *2025-04-14, version 3.4* Horrible ### 1/5 — Mike *2025-04-10, version 3.4* Just horrible ### 1/5 — Absolutely useless *2025-03-23, version 3.4* Zero Stars ### 1/5 — Needs notification *2025-03-20, version 3.4* This app is a pain to use . Every time I need MFA I have to find and open the app. No notifications are sent to the phone to simplify the process. I’ve set everything on I possibly can. ### 1/5 — Difficult *2024-10-14, version 3.3* Very difficult to use and way more difficult than other authentication apps ### 1/5 — 2 Factor Authentication *2024-09-26, version 3.3* App is extremely confusing to use for 2 factor authentication. I want to automatically or manually get 2 Factor but it just puts me in a loop. ## Most praised reviews (10 highest-rated) ### 5/5 — Great authenticator *2025-04-12* Don’t listen to anyone else here or let the ratings keep you from using this app with TR products. The app works fine. It has a lot of bad reviews here because everyone trying to use it is 77 years old. ### 5/5 — Work great *2023-05-31, version 3.2* I’ve ad zero issues with this app. I use it in coordination with Payroll Vault. ### 5/5 — Simplest Installation and Verification *2023-01-25* Setting it up was very easy including the password for future migrating to a different phone and getting a bunch of one-time use emergency access passwords. I’ve used other Authentication software and this was the easiest setup and works almost instantly with one click. ### 5/5 — Not sure why so many rate poorly *2022-09-08* This took all of 2 minutes to set up initially and another 1-2 minutes to set up cloud back up. All of the people rating 1 stars don’t seem to understand technology or how MFA works at all (seriously dating themselves in their reviews… bold). Easy to use, easy to understand. If you don’t understand it, google Multi-factor Authentication. This is MORE than 2FA and far better. It needs to be secure for obvious reasons so making it so you can just get into it from a different device without having set up the backup would be silly. You’re on a new device, it doesn’t matter that the phone number is the same, all of the other information on your phone (IMSI, TMSI, deviceID, etc.) DOESN'T match so of course it wouldn’t work. Before you leave a poor review, ask yourself if it is the tool or if you just don’t understand how to use the tool. ### 5/5 — It works quickly. *2022-02-15, version 3.0.3* It works quickly to access the info I need. I definitely feel like my info is safe. ### 5/5 — Easy to use *2021-12-29* I’ve used the app for 3 years and have never had any issues. Even upgraded my phone and with a bit of research, was able to get my new phone connected with no issue. ### 5/5 — Works fine *2021-03-15, version 3.0.2* This app works fine for me. It is quite easy to use. ### 5/5 — Works great. Easy setup. *2020-12-23, version 3.0.2* I appreciate this extra step authentication for my secure files for taxes during this virtual meeting time. ### 5/5 — Does exactly what it should *2020-12-03* I’m not sure why so many negative reviews. This app works great. It functions just like any other MFA app and makes signing into TR products super easy. App settings are easy to navigate. Setup/pairing could not have been more intuitive. ### 5/5 — Works fine for me *2020-03-19, version 3.0.2* I haven’t had a problem yet. Got my account verified and linked to where I needed to go --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*