# Thorne — user reviews > 35 indexed App Store user reviews of Thorne by Thorne Research, rated 1.80/5 from 59 ratings. - Source: https://appshunter.io/ios/app/thorne/id1101310862/reviews - App overview in markdown: https://appshunter.io/ios/app/thorne/id1101310862.md - Rating breakdown: 5★ 8 · 4★ 1 · 3★ 1 · 2★ 13 · 1★ 36 ## Newest reviews (12 of 35) ### 1/5 — App only works once. *2024-09-30* Every month I have to delete and reinstall my app. I can order stuff and access all my past information make an order... go back a few days later and the app is nothing but spinning wheels and blank pages. Click on cart and get a blank screen. Delete, reinstall, sign in and it works fine.... until next time. Rinse and repeat. ### 1/5 — Love the Products But Not the App 😕 *2024-06-24* I try to use the app to manage my account and look up products. Unfortunately, it either doesn’t work or it takes forever for it to load any information. ### 1/5 — Doesn’t work *2024-04-02, version 2.0* App doesn’t work at all. Can’t create an account or order products. Don’t bother. ### 1/5 — Cannot manage subscriptions *2023-10-23* The primary reason to have the app would be to quickly change shipping dates, skip a shipping cycle, etc. This functionality does not exist in this app, making it basically useless. ### 1/5 — Can’t even log in *2022-12-07* Why is this basic functionality broken? ### 1/5 — Bad credentials *2022-03-07, version 2.0* Can’t get app to works. If it doesn’t work, remove it from the App Store! ### 1/5 — Doesn’t work *2021-10-09* My log in credentials don’t work in app. Guess I’m stuck with their mobile browser. ### 1/5 — Literally Doesn’t Work *2021-05-17* Can’t even log in. The credentials work on the site, but the app says they are incorrect. (I’ve triple checked, they aren’t) ### 1/5 — App and website hiccups causing unwanted unsubscribe *2020-07-01* It is impossible to edit subscriptions. Ok more than four occasions my subscriptions were canceled without my intent. For example when I unsubscribed Relora Plus the website unsubscribed from other vitamins that I didn’t want canceled. I asked customer service to reinstate it but they told me they cannot do it. They continued with, ‘you have to reorder it and set in subscribe’ After several time with the website self-initiating unsubscribe for vitamins I wanted to keep; I had to say good night Gracie, and exit stage right. Maybe others will not have this same issue with the app and website. ### 1/5 — Awful, a TON of work to do *2020-05-17* Search doesn’t work, categories are empty. I added two items to my cart and have no way to delete them now. Cannot use until it gets some serious updates. ### 2/5 — Let’s do better *2020-02-29* This app is nowhere near the quality of the supplement offerings from Thorne. Please design an app that reflects your outstanding supplements/company. ### 1/5 — Freezes when loading *2020-01-02* You’re better off using safari. The app doesn’t work when I search or when I select a product ## Most critical reviews (10 lowest-rated) ### 1/5 — Product is great. App is terrible *2026-08-07* The app is as is it was built in the early 2000s. It’s slow like super slow. I can’t even add half of the items I want to purchase onto my cart. I’ve tried using this app several times and it’s frustrating every time. Not sure what the point in keeping the app if it’s going to be like this either decommission the app or make it better. ### 1/5 — Has Potential *2026-07-07* I really prefer using apps rather than web browsers, but it seems that’s not an option for me with Thorne. The app is constantly crashing and signing me out. ### 1/5 — This app sucks *2026-03-03, version 2.1* I think for such a high quality supplement company, it is so weird they don’t have a good app. It sucks because they don’t think about it like this: people usually buy more products if they experience buying with a phone it’s easier. ### 1/5 — Doesn’t Stay Logged In *2025-11-04* Always logs you out, seems to not remember username/PW so I have to manually enter every time, and the UI/UX experience is awful. Stick to desktop and don’t waste your time. ### 1/5 — Bad *2025-10-12, version 2.1* Great products but useless app, nothing but spinning wheels. ### 1/5 — Can’t update credit card Info *2025-09-03* After updating cc info, I click SAVE & get the spinning wheel of death so I can’t buy anything. It won’t let me update the cc info. 😞 ### 1/5 — Not Great *2025-07-31* Really the only thing this app is good for is viewing your order items and what you paid for them. You won’t stay logged in, which I find personally irritating to have to log in each time I open the app. You cannot view tracking information, which defeats the purpose of having the app. The categories say that there are a number of items targeted to that category, yet when you click on the category sometimes there is no products to view. Overall, this app needs a lot of work, so to save yourself time, just use the website. ### 1/5 — Cannot Create an Account *2025-03-04* Cannot create an account once all the fields are populated and the create account button is tapped nothing happens. Business that hold high standards should make sure overall everything about the business is %100 functional. ### 1/5 — Doesn’t work. Ever. *2024-12-04* I wanted the app to work because their website is also difficult to work, but you can’t see anything on the app. If you try to move from the opening page you just get a giant loading pop up that goes on forever. Every time. ### 1/5 — Doesn’t Run Properly *2024-10-09, version 2.0* It’s a struggle to log in and to pretty much do anything in the app. It’s always “loading.” ## Most praised reviews (10 highest-rated) ### 5/5 — Good app *2024-04-10* The app seems fine, I have had no issues with it since downloading and am able to maintain my favorite items that I can just add to my cart when I am ready to purchase them. Two features that the app REALLY needs is the ability to stay logged in, and to be able to press the back button after looking at a product in the shop and not be returned to the shop Home Screen. Browsing by category and being able to return to all of the products in that category would be phenomenal. ### 5/5 — Nice Updates *2019-12-04* Thanks for the updates! Much more responsive now, and seems to have addressed the crashing. ### 3/5 — Half way useful *2022-05-28* Doesn’t work well but works. Big fan of Thorne supplements. My #1 reason for needing to visit Thorne is to edit the delivery date on my subscriptions. This app does not solve that problem. Cannot even view upcoming shipment dates. Would be great app if it solved this problem. ### 3/5 — Please repair app *2016-10-07, version 1.0.7* When purchasing products the app shuts down after you fill out the city field in the shipping address requiring the app to restart and loosing the info you entered. ### 2/5 — Needs work *2026-07-16* Tried to see descriptions on some items. It just said “ loading” and never populated. Some worked, some did not. Had to order from the website. ### 2/5 — Meh *2025-04-01, version 2.0* Hot garbage. Too many glitches. ### 2/5 — General Server Error *2022-09-23* This app has still not been update or addressed for previous issues. It’s a shame because it would so convenient to maintain my subscriptions on the go rather than having to manage from a desktop. ### 2/5 — Love Thorne, but… *2022-09-21, version 2.0* Payment Method won’t save. ### 2/5 — Poor app, good products. *2020-07-28, version 2.0* Annoyingly bad App Store experience but good products. Please just fix the app. ### 2/5 — App won’t load content *2020-06-29, version 2.0* I love Thorne’s supplement line, but loathe their app. I would prefer to buy directly from them versus Amazon, but their app is utterly useless about 75% of the time. The main issue I frequently encounter is that it won’t load product content, which just happened again. Even if I try searching for the name of the supplement, it won’t work. The error message I’m getting right now is “invalid refresh token (expired)”. To the developers, PLEASE fix this app once and for all. I understand having the occasional bug, but this is not that. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-19.*