# Thorntons Refreshing Rewards — user reviews > 85 indexed App Store user reviews of Thorntons Refreshing Rewards by Thorntons Incorporated, rated 2.70/5 from 341 ratings. - Source: https://appshunter.io/ios/app/thorntons-refreshing-rewards/id838375045/reviews - App overview in markdown: https://appshunter.io/ios/app/thorntons-refreshing-rewards/id838375045.md - Rating breakdown: 5★ 102 · 4★ 27 · 3★ 33 · 2★ 29 · 1★ 150 ## What do users think of Thorntons Refreshing Rewards? Overall sentiment: negative **Pros** - 👍 Easy to use interface - 🎁 Good rewards program (historically) - 📍 Location finder feature - 💰 Competitive fuel discounts (previously) **Cons** - 😞 Forced migration to Earnify app - 💸 Significantly reduced rewards value - 🐛 Frequent app crashes and errors - ❌ Unable to view gas prices in new app - 🔄 Constant login issues and authentication failures - ⚠️ Rewards program devaluation - 📵 App won't open or load properly - 🔐 Registration and account creation failures - 📊 Outdated price information - 🚫 Removed popular promotions and deals **Commonly reported bugs** - App crashes on launch - Unexpected error messages during login - Unable to register new accounts - Password reset loops - Notification badges won't clear - App won't stay open on iPhone - Coupons not reflecting in account - Location detection showing wrong state - Outdated gas prices not updating - FREEquency rewards tab inaccessible - Flash sale notifications stuck - App requires repeated downloads - Clickable elements unresponsive - Error on birth year field input - Unable to load additional programs and discounts **Most requested features** - Fuel receipt tracking and history - Ability to set favorite/default location - Bulk delete messages option - Gas price visibility in app - Push notification management improvements - Better notification badge clearing system - Swipeable rewards carousel functionality ## Newest reviews (18 of 85) ### 1/5 — Don’t like the new app and rewards *2026-03-22, version 3.23.4* The awards suck now and it’s not worth it anymore to go there everybody at my work has been talking about it and everybody said they’re not gonna go back to Thorntons again they are done with them ### 1/5 — Good things come to an end *2026-03-12, version 3.23.4* Used to be a great app, not it’s dead and wants you to download a stupid point based app called earnify. I’ll just pick a new gas station. ### 1/5 — Huge Downgrade to the Rewards Program *2026-03-11, version 3.23.4* This app used to be simple and actually provided decent fuel savings. Now it’s basically useless unless you download another app called Earnify. Instead of improving the experience, they turned it into a forced redirect just to keep using rewards. The new points system is also a joke. You have to spend a significant amount of money just to earn a tiny discount like 5¢ off per gallon. What used to be straightforward savings is now a watered-down rewards scheme. This isn’t an upgrade — it’s a downgrade designed to make customers do more for less. Longtime users deserved better. ### 1/5 — Redirects to Another, Worse App *2026-03-03, version 3.23.4* This app used to be just fine. Now it’s a front for a rewards points scheme called Earnify. Choose any other gas station. For the past 5 years I’ve been going to Thornton’s almost exclusively for all gas purchases, since their fuel savings rewards (anywhere from 5¢ - 25¢ per gallon) put them at a pretty competitive price compared to other local gas stations. Unfortunately, it looks like GREED has gotten the better of them. I tried to use the app today and I was presented with a pop-up message that I was unable to close directing me to download another app called Earnify. I was already at the pump, so I went through the whole process including entering my phone number, email, and two-factor authentication BS. Then I’m shown a dashboard congratulating me that I earned 250 points. What does 250 points get you? 5¢ off per gallon. Something you used to get for nothing (aside from your data being sold ofc). How do you earn more points? Spending money of course! Every $1 spent on fuel is 1 point. Every $1 spent in the convenience store is 2 points. So again, you have to spend ONE OR TWO HUNDRED DOLLARS just to get 5¢ off the price per gallon ONE TIME. SCAM SCAM SCAM. Go to literally any other gas station. Shell and 7Eleven both have better fuel savings rewards for members. I will never, ever willingly go to or spend money at a Thornton’s again. A 5 year local customer, down to nothing due to corporate greed. Hope you’re happy!!! ### 1/5 — This app is dead *2026-02-19, version 3.23.4* This used to be a great app Thorntons used to release a lot of great deals and free gas off coupons up to $.25 off. Now that the New Year’s 2026 came around they silently stopped giving out gas coupons. And now it’s redirecting you to a different app to download for rewards. ### 1/5 — Horrible First Experience *2025-12-16, version 3.23.1* I signed up for the rewards program and when I log into the APP I only receive that the APP has an “unexpected error”. I can’t get past it but can use the website ### 1/5 — The worst app i ever seen *2025-12-06, version 3.23.1* Why you asking for rewards number and not sending one it’s stupid ### 2/5 — Scam *2025-11-25, version 3.23.1* app works fine, but the “deals” quietly change. used to give 20cents off a gallon all the time, now it’s only 10. used to be by 6 12oz redbull get one free, they changed it to the 8.4 oz. just another stingy corporation ### 1/5 — Bad *2025-11-24, version 3.23.1* Why you asking for rewards number and not sending one it’s stupid ### 2/5 — Great programs but they never load *2025-08-24, version 3.23.0* Thorntons offers great rewards programs, however the app always seems to never load the additional programs and discounts. ### 1/5 — Not working! *2025-03-01, version 3.23.0* App not working can’t log in anymore but phone number registered at the pump still gives the 5 cent off discount on gas! ### 2/5 — Push notifications *2025-02-13, version 3.22.0* Push notifications turns themselves off. Changed email, changed password. Deleting and reinstalling doesn’t help ### 2/5 — Does not work *2024-12-08, version 3.22.0* App hasn’t been working the past few weeks, can still see the price and the regular .05 off gas discount. But lately I haven’t been able to see any offers, and if I’m🙄lucky I do but I’m not able to click on it. Now I got logged off, tried signing back in and I’m getting an error message, tried changing email and everything, still the same broken app and now I can’t even get in 🙄 ### 1/5 — App not working *2024-06-12, version 3.22.0* Getting constant error message. Uninstalled and reinstalled. Still error messages ### 1/5 — Was decent *2024-01-31, version 3.22.0* Not sure what’s going on with your app lately but every time I upload a coupon for $.25 off gas it’s not reflecting on the app so therefore I’m not getting the $.25 OR the $.15 that you’re offering me off a gallon…. PLEASE FOR THE LOVE PLEASE FIX IT ### 2/5 — No Marlboro coupons *2024-01-30, version 3.22.0* Jan 29-Marlboro coupons are not appearing in any Thornton Illinois locations. All was good in 2023 for cigarette purchases. Please fix 2024’s offers inThornton gas station locations via link in your app. Other than that I love your app and Thornton. ### 1/5 — No locations *2023-10-19, version 3.21.0* Locations doesn’t work. It says “No results available”. For me as a truck driver it is the most important thing ### 1/5 — Can’t even sign up *2023-05-24, version 3.20.0* Just keep getting “an unexpected error occurred”. ## Most critical reviews (10 lowest-rated) ### 1/5 — What happened? *2026-07-29, version 3.23.5* This app sucks! I can’t even get back into the app after downloading it again! It’s showing an error! I’d give it zero stars if I could! I’ve never had an issue till last night! ### 1/5 — Sad *2026-07-27, version 3.23.5* I have stopped at the Thornton’s in Henderson, KY on US 41 North countless times over many years and never had any problems entering my phone number (now called a ‘loyalty id’) at the pump to get my gas price discount. The past few times the keypad on several pumps won’t even permit me to enter it. So instead of just paying for my gas at the pump with my discount and promptly leaving….. I have to stand in line in the store, pay in advance for my gas (guessing how much it will cost is nigh impossible), filling up my car with gas to the amount I paid…..just annoying. Deleted my Thornton’s and my Earnify apps and will now only purchase gas at Kroger…… ### 1/5 — Merged with BP !?!??? *2026-06-01, version 3.23.5* So all this extra money we have been getting charged was so yall could merge with BP?!?!? DISGUSTING! Let me guess, they’re gonna start painting your stores gray now 🙄🙄 ### 1/5 — Stop forcing ppl for earnify! *2026-05-08, version 3.23.5* Stop trying to force people to download other apps just so we can use Thornton. This is going to make ppl not even come here again! ### 1/5 — 👎🏽👎🏽👎🏽👎🏽👎🏽 *2026-05-06, version 3.23.5* I’ve been almost exclusively a customer with Thorntons since 2015 for gas… to take away the Thorntons app and give us an app that doesn’t show gas prices is one of the most frustrating things I’ve dealt with. Horrible decision making from the higher ups… at least update earnify to give us gas prices. This was so dumb ### 1/5 — Not worth it wouldn’t support it *2026-04-10, version 3.23.5* It was somewhat decent when I was getting 25cent off every month the second gas prices shot through the roof I only get 10 cent which is really 5 cent added to the daily 5 cent you already get off for signing up I don’t see any points racking up it’s just no real benefit to this app taking up space on my phone ### 1/5 — You Broke It *2026-04-06, version 3.23.5* The rewards program was great. I bought gas here because of it. Even though it was a little more out of the way. Thats over with. What the heck guys. Bye Thorntons. ### 1/5 — Broken? *2026-04-04, version 3.23.5* I downloaded it and now it forwards me to the earnify app every time is this app obsolete now I don’t understand??? Why aren’t they mentioning that it’s obsolete take it off the App Store if it’s forwarding us to a different app called earnify! ### 1/5 — Pls rid off the Earnify ad! *2026-04-03, version 3.23.5* (self-explanatory) ### 1/5 — Cheapies *2026-03-25, version 3.23.5* Thorntons has been going downhill ever since they ended the buy 9 fountain drinks get 1 free. Been a member for over 10 years but I guess it’s time to move along to somewhere else to get my gas and food. 👎 ## Most praised reviews (10 highest-rated) ### 5/5 — Great app, easy to use! *2019-05-20, version 3.7.3* Awesome features, really easy to find locations and redeem rewards! Love this app. ### 5/5 — Worst app *2018-05-22* I think they don’t even care about it as it has so many issues if need to out source your app issues to get solved do contact me ### 5/5 — Keeps needing to be downloaded *2017-04-06* I have downloaded the update 6 times in 2 hours on my iPhone and it says is open. If I then open the app, exit and immediately return to the App Store it shows the app needs to be downloaded. The same situation occurs in iTunes. I click to download, download finishes, but the icon remains. Perhaps the new download has the wrong version number in it so phone and mac thinks it is an older version. Five stars is one until this is fixed! It took another app to be downloaded on the phone this morning for the download to finally hold. Back to 5 stars. ### 4/5 — App is good *2025-03-07, version 3.23.0* I love this app I always use it, gives me good deals. I wish you could see receipts on that app, just incase you didn’t want it in person. So you can keep track of how much you spend and everything! If you guys add Receipt item then that’ll be amazing!!! ### 4/5 — Great app. Love the rewards. But…. *2023-05-13, version 3.20.0* ….wish it had the ability to provide fuel receipt. ### 4/5 — It's getting better but needs done updates *2017-09-27* Every time I get a message in the app I can never get the notification to go away after I've checked it. The only way I can make the notification go away is to completely log out of the app and re-log back in. Can you fix this bag please? ### 3/5 — Scam *2024-12-02, version 3.22.0* Price scam. You think you’re getting an amazing discount of 20 cents on premium but then they jack the price up 30 cents. Since when is premium $1.10 higher than regular? Joke. Rip off. ### 3/5 — Could be better *2022-04-24, version 3.15.0* It’s mostly okay, but my biggest complaint is the notification that won’t go away. I’ve logged out and back in multiple times, deleted and reinstalled the app and the notification came back as soon as I installed the app before I logged in. I turned off notifications just so that number goes away. ### 3/5 — App won’t open *2022-01-09, version 3.15.0* I’ve had the app for a while now and it has always worked great but now it won’t even open when I try to click on it ### 3/5 — Won’t open *2022-01-07, version 3.15.0* The app worked fine when I first got it, now it won’t open. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-06.*