# THORPE PARK – Official — user reviews > 134 indexed App Store user reviews of THORPE PARK by Merlin Entertainments, rated 4.80/5 from 47 ratings. - Source: https://appshunter.io/ios/app/thorpe-park-official/id1218401801/reviews - App overview in markdown: https://appshunter.io/ios/app/thorpe-park-official/id1218401801.md - Rating breakdown: 5★ 40 · 4★ 5 · 3★ 2 · 2★ 0 · 1★ 0 ## What do users think of THORPE PARK? Overall sentiment: positive **Pros** - 🗺️ Accurate and detailed park map navigation - ⏱️ Real-time queue time information at fingertips - 📍 Location tracking and directions to attractions - 🎢 Comprehensive ride information and descriptions - 📱 User-friendly and easy-to-navigate interface - 🆓 Free water refill stations and amenities locator - 🎫 Convenient ticket management and storage - 🚀 Helps maximize ride count and minimize wasted time - 📸 Digital photo pass system integration - ✅ Shows which rides/toilets are open or closed **Cons** - ⏱️ Queue times frequently inaccurate and unreliable - 📡 Requires constant data connection for queue updates - 🐛 App crashes and payment system failures - 💳 Payment redirects to browser instead of in-app - 🎫 Tickets not automatically stored after purchase - 🚫 Fast-track system creates longer regular queues - 🎮 In-queue games and features don't work properly - ⚠️ Doesn't explain why rides are closed - 🔄 Queue time updates too slow during busy periods - 💰 Expensive food and merchandise pricing - 👥 Overcrowding and insufficient visitor capacity management - 🎢 Frequent ride breakdowns and closures - 🚫 Limited accessibility options and dietary accommodations **Commonly reported bugs** - Queue times display as 'loading' and fail to update - Payment system crashes and fails to process - Purchased tickets disappear if app glitches - No order number recovery for lost tickets - In-queue game features malfunction - Swarm queue line videos and effects not working - Queue time accuracy issues - shows closed rides as open - App doesn't sync with actual queue lengths - Parking ticket purchase functionality broken - Ride status information not updated in real-time **Most requested features** - Single rider queue options for more rides - Front row queue selection for Hyperia - Ride POV videos and photos within app - Merlin pass integration and benefits display - WiFi availability in park - Nearest facility locator instead of area-based selection - Disability pass for dyslexic visitors - Ride breakdown compensation (fast-track passes) - More seating and chill-out areas in park - Improved gluten-free food options - Park maps available for physical distribution - Ride effect restoration (waterfalls, fire effects, etc.) - Stealth and Hyperia nesting information - More cash payment options at food vendors ## Newest reviews (18 of 134) ### 4/5 — Amazing theme park *2026-08-11, version 2.9.15* The park itself was absolutely amazing, best rides in the UK in my opinion. There were people smoking and vaping in the queues which was quite disgusting, and it was prohibited in the queues. Additionally, the queues were quite long which is what you get with theme parks so I would recommend getting a fast pass. Hyperia and Saw-the ride were my favourites! ### 3/5 — Age *2026-07-27, version 2.9.14* The rides are absolutely amazing however the only downside is age, wouldn’t recommend people under 12 as the rides are high thrill. Still a GREAT PARK ### 3/5 — My experience *2026-07-17, version 2.9.14* The queue timing system was quite accurate and the rides were really fun and the app in general was just really helpful ⭐⭐⭐⭐⭐ ### 4/5 — Miss *2026-06-16, version 2.9.14* Bush ### 5/5 — 8 yr old *2026-05-29, version 2.9.13* I’m 8 and I went on Hyperia stealth and colossus loved it 5 stars ### 5/5 — This app is really slayyyy *2026-05-13, version 2.9.13* I love using this app when I am at the park as it really helps with the que times and is soooo slayyyyy #🐆❤️🐆❤️ ### 5/5 — Brilliant!!!! *2026-04-28, version 2.9.13* Cold at the start of the day but got warmer which was good been on everything apart from stealth and really quite too amazing day ### 5/5 — W *2026-04-08* Got on COLLOSSUS and STEALTH in under and hour and 30m queue for nemesis. Had to fast track HYPERIA & THE SWARM tho and the swarm queue was still 30 mins with fast track, but better than 120 mins. Sadly didn’t get to go on SAW but will do next time. Highly recommend going as long as you’re willing to queue in the afternoon for a while or fastrack. Very good considering it’s the school holidays. And also be prepared to go early in the morning to get to the park at abt 9:30 so you can go on rides while it’s quiet. I wouldn’t bother with any rides other than the big 6. Thanks for your time :) ### 5/5 — BEST DAY EVER *2026-03-28, version 2.9.11* The best day ever Hyperia was a really smooth and stealth ohh the best I know some of you are gonna say oh no, this is very bad but I genuinely enjoyed colossus and the queue times for like all the major coasters weren’t actually that bad I love Hyperia front row and the staff are so nice ### 5/5 — LOVEEE *2026-03-28, version 2.9.11* helps me know which rides are long and short Ques way better ### 5/5 — Fantastic *2025-12-15, version 2.9.9* Great app for a theme park helps a lot for people visiting for the first time and for queues. I would recommend all the rides for their launch’s, drops and inversions. Must have for any visitier and the park is a must do for any fellow enthusiasts. ### 4/5 — Fright night queues were all upwards of 75 mins with Hyperia on 150. *2025-10-31, version 2.9.5* Thorpe park sort your queue systems out. And sort out your max amounts of guests. Waited 100mins for nemesis inferno when it was advertised as 60 and you should have single rider queue times ### 3/5 — Very busy *2025-10-27, version 2.9.5* Nice time but too many queues and rides breaking down ### 5/5 — Fabulous *2025-10-23, version 2.9.5* It was so much fun to go for my birthday ### 5/5 — Best day out of ever *2025-10-13, version 2.9.5* Literally my favourite place in the world ### 5/5 — good to see queues and navigating *2025-10-03, version 2.9.4* absolutely lovely place ### 5/5 — 👏 *2025-09-18, version 2.9.3* Thorpe Park can’t beat it 👏👏👏👏 ### 5/5 — VERY USEFUL *2025-09-07* Went to Thorpe Park recently and downloaded the app very useful for navigating around the park and taking the shortest route possible which is key when trying to maximise ride time and not waste any unnecessary detours highly recommended. Even handy when showing which rides/toilets were not in use. Just make sure you turn off the tracking once you finished using it very worthwhile assisted with helping us ride six of the main six rides that my kids wanted to use. ## Most critical reviews (10 lowest-rated) ### 1/5 — Discrimination to Disabled guests *2026-02-06, version 2.9.10* Would not recommend, do not help disabled guests ### 1/5 — Demonic *2025-10-20, version 2.9.5* So Demonic this place literally worships satan if you read the flyer for fright night would give 0 stars if it was an option ### 1/5 — Bad experience *2025-07-11, version 2.9.2* We spent over 2 hours queuing up for a ride that is not one of the main big ones as the nemesis inferno kept me braking down also there was no shade where you wait so many people where hot and bothered , we also got are fast track declined ! Staff were moody and did not seem happy this was just not a good experience at all! ### 1/5 — Bad day *2025-04-17, version 2.7.17* HYPERIA was closed all day and I get that it was because the wind and I understand that, but that wasn’t the only thing. The queues were all about an hour and a half consistently throughout the day, which is way too high compared to what it should be. Some queues where above two hours at some points ### 1/5 — Crashes *2025-04-01, version 2.7.15* Can’t buy parking tickets ### 1/5 — Ride access pass *2024-09-22, version 2.7.9* The new ride access pass system is horrible as you have to book so far in advance and it's sti busy and mostly busier than the normal queues. Why change something that is working? I hope you change it back to the way it was as I can't go to Thorpe park for ages now ### 1/5 — Collusus *2024-07-15, version 2.7.8* It was big and closed like ur belly ### 1/5 — Long waits and an app that doesn’t work. *2024-07-15, version 2.7.8* Won’t come back here again. What. Waste of time and money ### 1/5 — If the app glitches you lose your ticket! *2024-07-11, version 2.7.8* I purchased a one shot fast track in the app and it failed to download with an error. If you forget to note the order number on this screen you have no way of retrieving the ticket or getting the order number back. Its gone. No email, nothing. Still got charged money lost. ### 1/5 — The worst app I’ve used in a long time *2024-04-06, version 2.7.7* Payment takes you to a browser and your tickets are not stored inside the app until you manually add them – with the order number if you’ve managed to catch what that was. An absolutely terrible experience. ## Most praised reviews (10 highest-rated) ### 5/5 — I wonder if it’s better than Alton towers *2026-08-17, version 2.9.15* Very good I’ve been on everything more then once stealth is my favourite all though Hyperia is better but watch out for colossus because it’s quite aggressive and same about saw and nemesis inferno it’s rough or smooth but it’s twist and turns crazy and swarm is smooth as but a bit short but fast tall and fun so I recommend Thorpe park ### 5/5 — Exciting and thrilling day *2026-08-13, version 2.9.15* It was such a great day, queues weren’t too bad. I just wish there were fans and people water sprayers for queues. ### 5/5 — REALLY USEFUL *2026-08-08, version 2.9.14* The app is sooo useful for many things. Shows you directions to all the rides, shows accurate queue times, show toilets and food locations. Really helpful ### 5/5 — Great day, but… *2026-08-05, version 2.9.14* The park is easy to navigate, not too big and doable in a day. Down side is the lack of cover/shelter in queues…..meaning in the blazing sun, you fry and in the rain, you drown…and when it’s hot, there’s no rest from it as all the shops and cafes are also boiling. Need fans and shelters from the elements guys! Other than that a great day with friendly hard working staff. ### 5/5 — Please read *2026-07-29, version 2.9.14* Lean your head forward on Collosus otherwise you will get brain damage. Also start at swarm in the morning and saw is the best rollercoaster. ### 5/5 — Amazing *2026-07-14, version 2.9.14* It was great just a bit unfortunate one of the hyperia trains weren’t working ### 5/5 — Best theme park *2026-07-11, version 2.9.14* For me and my friendings, stealth was absolutely phenomenal. 10/10 experience would go again and again and again. Thank you Thorpe park for a great time. ### 5/5 — Thanks so much for a first time experience *2026-07-07, version 2.9.14* So amazing had the best day ever ### 5/5 — Awesome rides *2026-07-06, version 2.9.14* The rides were great - super fun and inclusive. Also having sprinklers and splash zones to cool off in at this heat is really nice and refreshing. ### 5/5 — So intuitive! *2026-06-10, version 2.9.14* The clearest and most helpful theme park app I’ve seen! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*