# Three 4G+ Hub — user reviews > 69 indexed App Store user reviews of Three 4G+ Hub by Hutchison 3G UK Ltd, rated 2.00/5 from 2 ratings. - Source: https://appshunter.io/ios/app/three-4g-plus-hub/id1580036567/reviews - App overview in markdown: https://appshunter.io/ios/app/three-4g-plus-hub/id1580036567.md - Rating breakdown: 5★ 0 · 4★ 0 · 3★ 1 · 2★ 0 · 1★ 1 ## Newest reviews (19 of 69) ### 1/5 — Useless *2023-05-05, version 0.3.7* Supposed to set up by scanning barcode on the back of the router. Tried multiple times - just spins - no connection ### 1/5 — No internet, same customer service conversation *2023-05-03* Called every week now for 5 weeks straight. Same 20min conversation with customer service, work going on will be fixed in a week, credited my account for £2 (oooh yeah). Now we’re trapped in this contract for no internet. I just want internet to work 😢 **Developer response:** We're sorry to know that you're having issues with network connection. We definitely wouldn't want our customers to go through such an experience. We'd like to check this closely for you, please call us on 500 from Three phone/03333381001 from any universal number & once you're connected, we'll do all to get this sorted -Ankita ### 1/5 — The Most Useless App Ever! *2023-04-10, version 0.3.7* Don’t even bother to download it. I fail to understand the sense of an app that does not work. It’s not even worth a one star rating ### 1/5 — Pathetic app , pathetic network *2023-04-10, version 0.3.7* Please do not buy 3 broadband, the connection is poor, the app is of no use. ### 1/5 — Never found my router *2023-04-06* Thought it would work after an update , several updates later , still cant find router , local device discovery enabled , tried scanning the barcode as well , ### 1/5 — Never buy three broadband *2023-04-02* Since I have three service on my phone decided to move to three broadband too the speed I got was 1 and 2 mbps called the call centre several times and said there’s issue in your area should be fix in a week and after a week still the same and now almost a month and still the same it’s horrible and can get you very frustrated gonna cancel mine and move to my previous provider who promised me 64mbps and delivered that unlike three who promises you speed upto 150 mbps and doesn’t go more than 2mbps . Was a very frustrating month may even change my sim after the service I received on this broadband ### 1/5 — Useless *2023-03-02, version 0.3.7* Doesn’t connect to latest 4G+ router - total waste of time. ### 1/5 — Useless app along with useless 4g router and waste of money over 2 year contract *2023-02-24, version 0.3.7* No support. No help. Always have issues with mobile broadband and will never get an answer or support. ### 1/5 — Same as the other reviews *2023-02-23, version 0.3.7* Can’t even find the router on the app despite using the wifi ### 1/5 — Doesn’t work *2023-02-11, version 0.3.7* The app doesn’t work. Does not find my router both naturally or by scanning the QR code. I have tried resetting, unplugging, restarting & even removing the sim card but still nothing, making this app pointless & a literal waste of time & space. Either fix it or remove it. ### 1/5 — Poor show *2023-02-08, version 0.3.7* Appears to be known broken with no solution but used as a key selling point ### 1/5 — Non-working app *2023-02-03, version 0.3.7* Installed. Didn’t find router and never has. Seemingly three aren’t interested at all in sorting it judging by the endless months that the negative reviews have been dated. Oh well! ### 1/5 — Can we have an update please *2023-01-31, version 0.3.7* App doesn’t connect to router at all … doesn’t find any routers and doesn’t connect using we code… so unable to optimise which is the reason for changing routers that I could use the app… when will there be an update to make this work please? ### 1/5 — Oh dear… *2023-01-03, version 0.3.7* As everyone else has said; simply doesn’t work… about time for an update please ### 1/5 — App is not working *2022-12-05, version 0.3.7* What a waste of time trying to find my router lol ### 1/5 — App not working *2022-11-24, version 0.3.7* This app not working I’m scanning the code 2 hour later still waiting to find crap app ### 1/5 — Pointless *2022-11-24, version 0.3.7* I see that I am not the only one that has experienced the same.. can’t find my router even with the QR code.. useless ### 1/5 — App Doesn’t Find Router *2022-11-22* As the title and many other users have experienced - the app does not find the 4G Home Broadband router. I have deleted the app and re-downloaded, done a hard reset on the router and still can’t find it. The connection is also terrible and unreliable, been having problems for over a month and now in talks with the complaint team. Terrible service from all areas, the customer team, the actual internet service etc ### 1/5 — Useless *2022-11-21, version 0.3.7* Can't login as my 4G hus is not even detected by the app. When I try the QR code, it just keeps loading forever. Are we paying for a reason? ## Most critical reviews (10 lowest-rated) ### 1/5 — Rubbish *2025-11-15, version 0.3.7* This app doesn’t work. Can’t even find the router. ### 1/5 — Doesn’t work *2024-09-14* Used to work but logged me out and now I can’t log back in. Password incorrect and barcode error. Thanks for the suggestion about deleting app and reinstalling- tried it a few times but no different. **Developer response:** Sorry this didn't work, Andysosl. We'd suggest reaching out to the team on webchat to see if they're able to help you get set up here: https://bit.ly/3C43TKN -Danni ### 1/5 — AVOID AVOID AVOID *2023-08-25, version 0.3.7* Never had anything more than 30 download. Went to the shop and the fat lad behind the counter sniggered and told me I had signed a 24 month contract and was stuck in it. Putting the CR in APp ### 1/5 — Does not work with my Three 4G plus router. *2023-08-10* Router working fine, web interface fine and 10 devices attached. This app can’t find it though. ### 1/5 — The app never able to connect to router *2023-08-09, version 0.3.7* It never works, ,can’t even connect the app to the router. Tried with different devices same result, app is absolutely useless garbage. ### 1/5 — Rubbish *2023-08-03, version 0.3.7* I have been struggling along with this app for over a year, it is absolutely horrible. The only way to look into the router is to log in through Ethernet. ### 1/5 — No offer is special enough to tolerate Three *2023-07-18* If you’re reading this and toying with the idea of Three, read no further. Forget it. They’re cheap because they don’t deliver what you pay for and deploy an army of patronising morons when you complain. The app DID find the router when I went to iPhone settings and enabled find devices on local network. But it’s a waste of time. No features at all. Supposed to tell you signal strength in different places. Doesn’t matter what floor or window I move it to, the signal is stuck in low to medium. I could put it up my backside or throw it in a volcano and I bet the graph on the app wouldn’t move. No way to find out what the firmware should be, let alone try to update it. Dad has a Three mobile phone that gets about 70mbps 4G. This rubbish router gets 8mbps at best. That’s less than 1 megabyte per second which is completely inadequate for anything other than browsing the web or email, on one device. Streaming, downloading, gaming, heavy websites, even update the software on your phone are out of the question with this piece of junk. It was only £12 per month but it’s not worth anything at all. Might as well pay a bit more on another network and have something that works. Please let me disabuse you of any ideas that Three will be OK for you and how can all these people be wrong etc. Must be happy customers somewhere? Nah. It’s as bad as it looks. Avoid. Avoid. Avoid. Note to Three - please spare me the scripted reply saying how sorry you are. I don’t want your pity, I want internet, so please focus your energies there. ### 1/5 — Useless App *2023-07-12* App cannot locate 4G+ hub, have tried deleting the app and downloading again, still doesn’t work. Hub works fine with good download speeds & detected by logging in via IP address. Have given up trying with the App - it’s a waste of space. ### 1/5 — Don’t bother downloading it! *2023-06-10, version 0.3.7* Does not work and is pointless being on the App Store! Please do everyone a favour and remove it so you can stop wasting people’s time ### 1/5 — Complete waste of time *2023-05-16, version 0.3.7* Finds the router on startup. If you scan the QR code, all that happens is a white screen. Nothing else happens. If you try to type in the password it tells you it’s incorrect. Do you not have product testers at Three? ## Most praised reviews (2 highest-rated) ### 5/5 — A useful little app *2022-05-11* Doesn’t do much, but useful for diagnosing poor signal by moving and seeing signal strength in real-time. ### 3/5 — Need to update *2024-03-05* Is there any update for this app ? --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-17.*