# Three Pay As You Go — user reviews > 30 indexed App Store user reviews of Three Pay As You Go by Hutchison 3G UK Ltd, rated 4.20/5 from 760 ratings. - Source: https://appshunter.io/ios/app/three-pay-as-you-go/id1497177829/reviews - App overview in markdown: https://appshunter.io/ios/app/three-pay-as-you-go/id1497177829.md - Rating breakdown: 5★ 551 · 4★ 61 · 3★ 29 · 2★ 15 · 1★ 104 ## What do users think of Three Pay As You Go? Overall sentiment: negative **Pros** - ⭐ Good service outside UK **Cons** - 🤯 Confusing and difficult to use - 🚫 Doesn't work as expected - 💸 Overpriced - 🤖 Poor customer support - 🐛 Buggy and crashes frequently - 🔄 Registration/login issues - 🔒 Unable to top up or purchase data **Commonly reported bugs** - App crashes constantly - Registration process gets stuck in a loop - Top-up and purchase features don't work - Inconsistent behavior when toggling settings **Most requested features** - Allow foreign payment methods - Improve app usability and navigation - Provide better customer support options ## Newest reviews (14 of 30) ### 1/5 — Not at all intuitive *2022-05-31, version 1.3.9* Even something like switching International Roaming On/Off is totally impossible! When I switch it on and Save Change it indicates it as Off and vice versa! ### 1/5 — Can’t even get it started *2022-02-06, version 1.3.7* Why bother launching a completed unusable app? ### 1/5 — Horrible user experience and riddled with bugs. *2021-11-26, version 1.3.4* Horrible user experience, this app is constantly running into bugs and steering me in circles with prompts. Have to refresh app constantly. Really appalling for such an establish carrier service ### 1/5 — Concerned *2021-10-14, version 1.3.2* Hi I upload a voucher and the money is no longer there ### 1/5 — Garbage *2021-10-03, version 1.3.1* Hot garbage ### 1/5 — This app was designed in 2007 *2021-08-09, version 1.2.1* It is terrible. Do better 3. ### 1/5 — Glitchy and slow *2021-07-19, version 1.2.0* I know it’s a new app but there is a lot of room for improvement. Between the app and robotic customer service, this has been nothing but frustration for me. Three makes it harder than it has to be to give them money for service. ### 1/5 — Data Pack *2021-07-14, version 1.2.0* You can’t change to a cheaper plan, only upgrade or renew from what I’ve seen. Extremely Annoying ### 1/5 — No top ups allowed! *2021-02-28, version 1.0.27* Whenever you try to purchase any top ups or data packs, you will end up having put your payment information in multiple times. It will take you to a loading screen then just go blank. The app cannot do it’s job and facilitate a pay as you go plan. ### 1/5 — Needs serious fixing *2021-02-22, version 1.0.27* Can’t get past the registration part, won’t even let me verify my email address. I’ve tried to register multiple times. Don’t bother. ### 1/5 — Absolutely horrid *2021-01-29, version 1.0.25* App doesn’t work and fails mysteriously at different steps. I must have entered my credit card info over 50 times. Some transactions would simply not complete. Customer support useless — kept transferring me between people who had no idea what was going on wasted hours. Avoid! ### 1/5 — Setup gets stuck at email verification *2020-12-10, version 1.0.22* Two online chat agents tried to fix the problem but were unsuccessful. 3 software team needs to make improvements to the app. **Developer response:** That doesn't sound best, have you tried deleting the app you using & re-installing it? We recommend you to update the phone to its latest firmware, If any? this should help - Floyd ### 1/5 — Won’t let me purchase anything *2020-11-09, version 1.0.20* I’ve been trying to purchase a top up for a week now ... I was just thinking that the website was down for maintenance. But i have been unable to buy the extra data I need. It’s incredibly inconvenient and frustrating. **Developer response:** That's not the experience we want for our customers. We hope this has been sorted by now? If you need to top up the account please use this link - https://bit.ly/3hatMzs - Floyd ### 1/5 — Can’t even get through the login process! *2020-09-28, version 1.0.20* App just says that the login I just created isn’t quite right and then restarts the whole process. Worse than useless. **Developer response:** Sorry to hear that. We’d suggest that you uninstall and reinstall the app. If that doesn’t help, please chat with us online at three.co.uk/my3 - Ankita ## Most critical reviews (10 lowest-rated) ### 1/5 — Hopeless *2023-11-04* Doesn’t work. Instructions not clear. Topped up£35 and still no data. Support can’t help and have to refer to someone else and told me it could take 72 hrs to get a response. I’m travelling and relying on data for mapping etc. also way overpriced after talking to other people that only pay £20 for unlimited everything. ### 1/5 — Doesn’t work for Americans *2023-06-14* Bought the SIM card and downloaded the app. It didn’t work for my unlocked iPhone X while I was in Denmark. Very disappointed. ### 1/5 — Registration loop *2022-10-07, version 1.4.0* It won’t let me register my number. It just keeps going in a loop of asking for my number then email then not doing anything. Customer support also very un helpful ### 1/5 — New card fails *2022-09-06, version 1.3.9* I just put in my new car that I paid for and tried to make my first phone call. The service said that I had no credit after I had activated the card. So I’m exceedingly disappointed that the card I paid for seems to have no pertinent value. ### 1/5 — Cheated *2022-09-04, version 1.3.9* SIM card I bought doesn’t work Was supposed to be a 2gb data sim but it’s making me pay. This is trash ### 1/5 — USA user *2022-08-09, version 1.3.9* unable to purchase anything from the site ### 1/5 — Problems from the Get GO! *2022-07-23, version 1.3.9* I’m so frustrated with 3 right now that I can’t begin to sort my thoughts! Big mistake for me to choose 3. ### 1/5 — DON'T BUY!! - bad service in UK & horrible customer service *2022-07-08, version 1.3.9* BUY FROM A DIFFERENT SERVICE PROVIDER!! I bought my SIM card in Heathrow airport. My service in the Uk was terrible to non existent. But once I got to France and Italy it worked well. I topped up after a month of service with the guidance of a live chat agent. I had to buy a voucher from a third party website which seemed sketchy and was also time consuming. But since my service outside Uk was good, I proceeded. I was charged an £8 processing fee from ding.com in addition to the £35 I purchased so I could buy the unlimited data plan. I notified the agent I was in Italy and would continue traveling so I want the unlimited pack. She failed to mention I only get 12gb traveling abroad. 12gb total. So even if you top up you can't use the data... So now I've had to buy a new SIM card since I can't use my 3 SIM card even though I had topped up. Customer service was completely unhelpful and just kept telling me there was nothing they could do to refund me. I asked for them to at least credit my account and they said they couldn't do that either (eye roll) I didnt even have one full day of service after I topped up so you'd think that would be easy to just pause the service or just give me a credit since I couldn't us it. They just politely told me no and there was nothing they could do for about an hour and half. So I highly highly recommend going with a different service provider!! ### 1/5 — Horrible app AND service *2022-06-11, version 1.3.9* This app is so buggy, really fun trying to enable/disable a paid feature when it keeps bugging out and doing the same thing while switching the toggle on and off but getting the same result. The coverage/speeds are absolutely horrid in London, city center and outskirts it's truly amazing how I had better download speeds on a safari in third world Tanzania. I thought I was doing good going with Three over Lebara like my girlfriend since she paid 1/4 the price for her data pack, but now if I wanna google something without having to walk 400m to leave a dead zone in Soho, I just use her phone. Thanks a bunch 3 ### 1/5 — Crashes all the time *2022-06-01, version 1.3.9* Installed on iPhone app crashes constantly. Occasionally it runs long enough for me to login but finger print id doesn’t respond and it crashes. Useless ## Most praised reviews (6 highest-rated) ### 5/5 — Can't log in *2022-10-06, version 1.4.0* Good morning... My purpose in sending this message is I can't log in to the three pay-as-you-go applications, I am using three sim cards for 1 year, and every month I top up my sim card by three applications but now I can't log in please can you check what's wrong? Thanks ### 3/5 — Difficult to manage *2022-06-05, version 1.3.9* I purchased a 30pound SIM card at the airport. Then find out I need to pay more to use my phone. Then I must add the app to monitor time used. Very confusing for a senior. ### 3/5 — Good app, doesn’t take foreign cards *2021-10-12, version 1.3.2* As a traveler, I find it obnoxious that I have to get top up vouchers from third party websites to be able to top up my pay as you go plan. All they need to do is allow inputting a foreign address, it would take a developer a day or two to implement. ### 2/5 — Torture *2022-09-02, version 1.3.9* No way to contact tech support except through chat-no phone or email-so a simple question can easily take an hour Little things like forcing reentry of phone number and email address again and again show no consideration for customers’ time and frustration ### 2/5 — garbage *2022-02-22, version 1.3.8* im trying to login it asks for my email then my number i enter them correctly but its become an endless loop whats wrong with it? ### 2/5 — Needs work *2021-09-25, version 1.3.1* Text input: Credit cards are numbers, please default to numberpad on iOS not keyboard. Also include spaces. Postcode is caps, please force these too. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*