# Three — user reviews > 935 indexed App Store user reviews of Three by Hutchison 3G UK Ltd, rated 4.40/5 from 1,119 ratings. - Source: https://appshunter.io/ios/app/three/id393530266/reviews - App overview in markdown: https://appshunter.io/ios/app/three/id393530266.md - Rating breakdown: 5★ 848 · 4★ 105 · 3★ 38 · 2★ 15 · 1★ 113 ## What do users think of Three? Overall sentiment: negative **Pros** - 👍 Easy to use - ✨ Reliable service - 💰 Good value - 🌍 Excellent roaming coverage **Cons** - 🔧 Buggy app - 📶 Poor network coverage - 🤖 Unhelpful customer service - 💸 Overcharging issues - 🔒 Security concerns - 🔍 Difficult to manage account **Commonly reported bugs** - Login issues - App crashes frequently - Inaccurate data usage tracking - Inability to cancel add-ons **Most requested features** - Add Apple Pay support - Improve app stability and performance - Provide better network coverage information - Streamline account management features ## Newest reviews (16 of 935) ### 2/5 — App *2026-08-18, version 7.10.0* Rubbish at logging into the app ### 1/5 — Poor coverage *2026-08-17, version 7.10.0* Worst thing I ever did was going back to Three. ### 1/5 — Useless app *2026-08-16, version 7.10.0* App begs you to buy add ons and makes it nearly impossible to remove. ### 2/5 — Poor data signal *2026-08-16, version 7.10.0* Data signal constantly dropping out at the moment or very slow. Often only 4G available and 1 or 2 bars. Very frustrating. Thinking of swapping to another network. ### 1/5 — It’s a headache on this websites *2026-08-16, version 7.10.0* It’s a headache ### 2/5 — Very frustrating ! *2026-08-16, version 7.10.0* Was trying to sort out renewing contract on live chat. The app logs you out automatically after a while, hence losing the chat. After well over an hour and 4 attempts, each time with a different 3 colleague, I had to give up. Even when explaining on chat what was happening no one bothered to call me back 😞 ### 1/5 — Unable to reset password *2026-08-15, version 7.10.0* Saying they have sent link ?? Nothing ?? ### 1/5 — Poor signals *2026-08-15, version 7.10.0* Your signal strength is very poor when you do cross country trips!! ### 1/5 — Pricey *2026-08-15, version 7.10.0* Every April they massively increase tariffs. Like no offer network. ### 1/5 — Roaming charge *2026-08-14, version 7.10.0* the roaming fair usage limit of 12GB don’t seem credible. Often when I go abroad I get notified that I used 12GB, and it doesn’t seem credible as with another phone on another network that I used way more heavily for data, doesn’t get to even a quarter of that consumption. For this reason I am in the process of switching to another network after some 15 years with Three. ### 1/5 — don’t use *2026-08-13, version 7.10.0* network never even works only works in specific areas and doesn’t work in my own house or parts of my city. waste of money would rather use giffgaff which works everywhere and is fast ### 1/5 — Security is poor and you cannot easily speak to someone. *2026-08-13, version 7.10.0* Someone hacked my account and tried to change my email address. In this situation you should be able to talk to someone, but lost valuable minutes going through the digital assistant. Painful ! ### 1/5 — Toys *2026-08-13, version 7.10.0* I have not been enjoying the network service lately. Gooosh. ### 1/5 — Worst network *2026-08-13, version 7.10.0* This has got to be the worst network going around the now I have 5 contracts with you and all will be ending as soon as possible ### 1/5 — Terrible Mobile Signal, Even in Central London *2026-08-12, version 7.10.0* The worst signal across the country! Sometimes you can’t even get a signal in central London, including places like Marylebone Road and Southwark. Can’t wait for my contract to end. ### 2/5 — Great speed but unstable and hard to access *2026-08-12, version 7.10.0* Yes Three is fast, very fast when it works. Bad weather does cause a problem and it’s very spiky, internet and mobile up then down. Rain, trees blowing in the wind. Test it first before you rely on it. Also the app has terribly buggy authentication. Seems to loose stored user id and passwords regularly like no other app. Has difficulty finding which password tool has stored the data in. Can’t seem to login with either email or phone number. It’s one or the other like two separate logins. ## Most critical reviews (10 lowest-rated) ### 1/5 — Customer service *2026-08-20, version 7.10.0* Non existent not even a number to call ### 1/5 — Awful customer service *2026-08-19, version 7.10.0* Trying to leave three was almost impossible. I spoke to multiple agents on live chat, all who kept insisting they could get me a new deal despite me leaving them due to the poor service in my area and most areas I travel. Even after telling them this they insisted this couldn’t be true and repeatedly told me about there merger with another network, which has had no impact on my service. In the end I spoke to 4 agents before being given my PAC code as was the initial request. They only seemed to listen to this when I refused to say anything else to them and had to be really blunt with them. ### 1/5 — Poor network *2026-08-19, version 7.10.0* One of the poor network in the world. ### 1/5 — Difficult to login to my three app *2026-08-19, version 7.10.0* I can’t login to my three app account and is annoying. ### 1/5 — No signal no data *2026-08-19, version 7.10.0* Considering I live in a build up area I hardly have a decent signal. Even with full 5g my 3G data was faster. I was hoping that when 3 joined its voda things would improve, but no ### 1/5 — Bad internet *2026-08-19, version 7.10.0* So much problems every single time with the internet i don't recommended it at all be carful ### 1/5 — Bad service and communication *2026-08-18, version 7.10.0* Calls don’t come through but I get missed call messages. Very difficult to reach an advisor and the communication is bad- difficult to hear and understand ### 1/5 — Poor signal strength. *2026-08-18, version 7.10.0* Currently as low as 1 megabyte per second during all times of day. ### 1/5 — Unusable 5G Home Broadband - complete mis-selling! *2026-08-17, version 7.10.0* I am a long-term customer of Three UK, but their Home Broadband is an absolute joke. When I bought it in the store, they promised me lightning-fast 5G, saying "you can fly" and showing me map coverage "all in green". It was a complete lie. The native signal in my area is so broken that I had to spend around £90–£100 of my own money on a Poynting antenna from Amazon just to catch any reception. Even with that, the internet drops constantly and ping spikes make it unusable. Customer service keeps repeating the same excuse that the mast is "under maintenance" for months. Avoid them! ### 1/5 — Topped up but phone not working *2026-08-17, version 7.10.0* I topped up my phone, eventually. I had no credit so couldn’t get verification texts. How stupid is that. Send me a text when credit is run out. Eventually topped up and still can’t make calls or receive calls. Madness. I’m getting a new provider ## Most praised reviews (10 highest-rated) ### 5/5 — Good in service *2026-08-20, version 7.10.0* Nice network ### 5/5 — Very good *2026-08-19, version 7.10.0* Very good ### 5/5 — Great *2026-08-18, version 7.10.0* Definitely great ### 5/5 — Nadim *2026-08-15, version 7.10.0* Very good service ### 5/5 — Matthew best *2026-08-05, version 7.9.1* all was running well until now unable to make important phone call :-( ### 5/5 — Review *2026-08-04, version 7.9.1* I am still very pleased with the service provided by three and enjoy the excellent and ideal data plan I currently have. ### 5/5 — Phone *2026-08-02, version 7.9.1* Very good service ### 5/5 — John *2026-07-28, version 7.9.1* Always being very good, no problems ### 5/5 — Renewing contract *2026-07-14, version 7.9.1* Excellent customer service ### 5/5 — Making calls *2026-07-10, version 7.9.1* I am unable to make or revive calls again --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*