# ThriveDesk — Customer support software > Mobile customer support and sales collaboration platform with shared inbox and instant replies. (iPhone/iPad app by THEME EXPERT.) - Source: https://appshunter.io/ios/app/thrivedesk/id1612184462 (this page in markdown: same URL + `.md`) - Developer: [THEME EXPERT](https://appshunter.io/developer/1612184464) - Category: Business, Productivity - Price: Free - Rating: 3.00/5 from 2 App Store ratings · 2 written reviews indexed - Age rating: 4+ - Requires: iOS 15.0 · 51 MB - Languages: American English - Released: 2022-03-21 - Data updated: 2026-08-16 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/thrivedesk/id1612184462/reviews.md ## What is ThriveDesk? ThriveDesk’s help desk iOS app lets your customer support team to collaborate together in a Shared Inbox and give customer support straight out of your phones On The Go and close sales deals without having to switch to another platform. ThriveDesk is designed to make conversations with your customers smooth as butter. With features like instant save replies, answer to customer queries from previously saved replies with a tap. Prioritise the conversation with Tags, Assign conversations and drop an internal note for the team members. Customer support becomes Better, Faster & Efficient Letting your Customer support agents to have the birds eye view while you sit in the crown of your very own Helpdesk, controlling the permissions and parameters and collaborating together with your team in a shared inbox. - Organize conversations through Tags - Store answers to common questions with Saved Replies - Customer purchase details right inside inbox - Move conversation from one inbox to another - Add Private notes on conversation which is visible only internally. Mention each other and leave a note for faster collaboration. Key features: Shared Inbox - receive all your support and sales queries on the respective shared inbox, where all you agents can have access and view the queries. You can assign tasks to an agent for reply or you can reply yourself. Accessibility - View queries that are closed, pending or afresh and assign agents to reply queries, use tags, leave internal messages. Live Chat - receive messages sent by your lead from your website and reply to them on the fly, never miss any queries and be on time with your replies. ThriveDesk’s shared inbox comes with many other features, such as- - Canned Replies - Spam Filtering - Auto BCC - Default Status update - Snooze - Reply Undo - Powerful Search - Keyboard Shortcuts - Conversation, Company, Happiness & Performance report. - Contact History Who should use this customer support app? It is suitable for anyone with an eCommerce businesses requiring accessibility and communication at all times for the betterment of the business. The app was designed by an eCommerce business itself and with the intention to cater to its daily needs; and the ability to communicate with the customers in a fashioned and diligent manner will help improved customer experience with your business brand and boost your business and growth. Never leave a customer bouncing back or leaving them in your Helpdesk languishing! Customer support doesn't always needs to be given by a dreamy team of agents who doesn't sleep, eat and speaks all the languages in the world. It is designed to ensure flawless customer service through increasing sales by delivering great experiences because ThriveDesk never shows a Live chat window unless someone is available to help. - Remove clutter by automatically directing spam messages to a spam folder. - Automatically send a copy of all outgoing conversations to a specified email address. - Get real-time app notifications ThriveDesk is super easy to set up, Live chat widget can be designed and coloured with your brand, ticketing and many more. Making your business Thrive.ThriveDesk have deep integration with WP eCommerce plugins such as WooCommerce, Easy Digitals, Fluent CRM and many more; these features allows you view the purchase history, order details and customer history right on the go. You are always one step ahead of your customers. ## Key features - Shared Inbox for team access - Instant saved replies (canned responses) - Conversation tagging and assignment - Internal notes for team collaboration - Live chat integration - Spam filtering and auto BCC ## Recent user reviews (2 of 2) All indexed reviews: https://appshunter.io/ios/app/thrivedesk/id1612184462/reviews.md ### 5/5 — Best Ticketing Software *2025-12-08* I have been using Thrivedesk for over a year. Never any problems. Their support is quick and friendly. Highly recommend. ### 1/5 — Not good *2025-11-19* Just use it in your mobile browser and save yourself the frustration ## Frequently asked questions about ThriveDesk ### What devices does ThriveDesk support? ThriveDesk is available on iPhone, iPad, and iPod. The app is designed for mobile accessibility, allowing customer support teams to manage inquiries on the go. ### How often is ThriveDesk updated? The latest version of ThriveDesk is 3.0.0, last updated on May 3, 2026. While this indicates a recent update, users can expect regular improvements and bug fixes to enhance performance. ### What is the user rating for ThriveDesk? ThriveDesk has a rating of 3.0 stars from 2 ratings. This suggests that while some users find it useful, there may be areas for improvement based on user feedback. ### Does ThriveDesk have ads? No, ThriveDesk does not contain advertisements. As a free application, it focuses on providing a clean user experience without interruptions from ads. ### How does ThriveDesk help with sales? ThriveDesk allows sales teams to respond to leads via live chat directly from their phones. It also integrates sales queries into the shared inbox, enabling seamless follow-up and deal closure without switching platforms. ### Can I organize customer conversations with ThriveDesk? Yes, ThriveDesk allows you to organize conversations using tags. You can also assign conversations to specific team members and add private internal notes for better collaboration and tracking. ### What are the key benefits of ThriveDesk's shared inbox? The shared inbox provides a central hub for all support and sales queries, accessible by all agents. This ensures no query is missed, allows for efficient task assignment, and facilitates quick responses, leading to improved customer experience. ### Is ThriveDesk suitable for small businesses? Yes, ThriveDesk is particularly suitable for e-commerce businesses of all sizes that require constant accessibility and efficient communication. Its design caters to the daily needs of managing customer interactions effectively. ## Version history (last 5 of 5) ### 3.5.0 — 2026-08-14 What’s New • Bulk Actions & Undo: Manage multiple chats at once or undo accidental swipes. • Smarter Inbox: Choose your "From" address, auto-jump to new messages, and enjoy smooth infinite scrolling. • Instant Jump: Tapping notifications opens chats directly, even on fresh startup. Fixes & Performance • Faster Load: Reduced app boot times and freezes. • Bug Fixes: Resolved duplicate notifications, send button hidden by keyboard, and folder count errors. ### 3.4.0 — 2026-08-02 **What's New & Improved** • **Modernized UI:** Experience a sleek new glassy design and the return of the quick-action floating bar. • **Version Info:** Easily check your current app version directly within the app UI. **Bug Fixes & Stability** • Fixed visual glitches and extra spacing issues in the message editor. • Resolved critical crashes caused by clicking external links. • Under-the-hood system upgrades for a noticeably smoother and faster experience. ### 3.3.0 — 2026-07-13 What's New? - Fixed formatting: Your message line breaks will now stay exactly how you typed them when replying. Inbox info: You can now see the organization and inbox name directly inside the conversation page. Crash fixes: We fixed the issues causing the app to freeze or crash when you snooze conversations. New navigation: Enjoy a sleeker, modern navigation system featuring clean new icons. Deep linking: Links from emails or browsers will now open directly inside the app. ### 3.2.0 — 2026-06-09 What's New in Version 3.2.0 - New Conversation Tools: Tap the 3-dot menu to snooze, merge, move, or report spam. - Pull-to-Refresh: Swipe down on the Home page to instantly refresh your data. - Performance & Bug Fixes: Resolved issues with conversation not updating after a reply, fixed search panel crashes, and optimized background stability. ### 3.1.0 — 2026-05-20 What's New! Expanded Integrations: All 14 integration apps are now fully accessible directly within the mobile conversation page. Recent Conversations: Your recent personal conversations are now clearly visible and easily accessible. Real-Time Subject Updates: Implemented seamless subject updates powered by real-time sync and upgraded UI layouts. Improvements & Bug Fixes Rock-Solid Notification Routing: Fully resolved issues where tapping a notification would occasionally open the wrong page. We rigorously tested every scenario to ensure navigation is now incredibly stable and reliable. App hanging issue: On fresh install the app hang on splash screen. Seamless Organization Switching: Fixed the blank page glitch encountered when switching organizations, and improved overall loading state management for a smoother experience. Optimized Navigation Bar: Corrected the navigation item highlighting bugs and refactored the navbar code for faster, crisper performance. Better Time Accuracy: Enhanced the internal logic for timestamps so "time ago" text displays with much higher precision. Smoother Alerts: Streamlined the ## Apps similar to ThriveDesk | App | Rating | Price | Category | | --- | --- | --- | --- | | [Charla Live Chat](https://appshunter.io/ios/app/charla-live-chat/id1528520468) | 5.0 (4) | Free | Business | | [Groove Help Desk](https://appshunter.io/ios/app/groove-help-desk/id1509476768) | 5.0 (6) | Free | Business | | [Help Scout](https://appshunter.io/ios/app/help-scout/id966327660) | 4.2 (298) | Free | Business | | [Nifty: Manage Projects & Tasks](https://appshunter.io/ios/app/nifty-manage-projects-and-tasks/id1366408429) | 4.4 (43) | Free | Business | | [Crisp](https://appshunter.io/ios/app/crisp/id1085770229) | 4.4 (516) | Free | Business | | [Intercom Conversations](https://appshunter.io/ios/app/intercom-conversations/id739927601) | 2.2 (169) | Free | Business | --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-16.*