# Thrivent Financial — user reviews > 33 indexed App Store user reviews of Thrivent Financial by Thrivent Financial For Lutherans, rated 4.60/5 from 747 ratings. - Source: https://appshunter.io/ios/app/thrivent-financial/id1555328930/reviews - App overview in markdown: https://appshunter.io/ios/app/thrivent-financial/id1555328930.md - Rating breakdown: 5★ 592 · 4★ 73 · 3★ 29 · 2★ 8 · 1★ 45 ## What do users think of Thrivent Financial? Overall sentiment: negative **Pros** - 👍 Quick and easy access - 🚀 Great work! - 🔒 Fabulous customer service **Cons** - 🐛 Login does not work - 🐛 Erratic behavior, log in difficulty - 🐛 App never works - 🐛 App keeps giving error - 🐛 Features are terrible and can't log in intermittently - 🐛 Existing login credentials don't work - 🐛 User name and password doesn't work - 🐛 Can't log in **Commonly reported bugs** - Latest update took away basic features - 2 factor authentication code never arrives - Generic icon on iPad version - Login issues after bug fix - Something went wrong on our end error **Most requested features** - Add account balance widget - Provide access to Action Teams - Allow in-app payments - Update balances in real-time ## Newest reviews (12 of 33) ### 4/5 — No way to access Action Teams *2025-08-10* It interesting how limited this app is. I’m surprised there is no way to apply for and share updates on Thrivent Action teams. ### 3/5 — Thrivent app *2025-07-11* It’s not a bad app - but not being able to make payments - necessitating open the web site - is a drag. Please make the app more complete. **Developer response:** Hi jpag57, thank you for your feedback. We’re continuously working to improve the user experience for the mobile app and apologize for any inconvenience. If you’d like further assistance, we ask you to give us a call at 800-847-4836 and say “mobile app” when prompted. Support is available from 7 a.m. to 6 p.m. CT, Monday through Friday. ### 3/5 — App shows generic icon *2023-06-28* I like the app and downloaded it to both my iPhone 13 and my iPad gen 9. The iZpne version works as expected but the iPad version shows a generic icon on the home screen. I have one pther app with the same problem and have not found any solutions. ### 2/5 — Thrivent iOS app *2022-03-22* I’m sorry for the poor rating - but here’s why… 1. I can’t make a payment from the app. 2. I can see when payments were made, but not the amounts or tax years payments were applied to. In short and IMHO, the app ought to be fully functional - bypassing the mobile web site. **Developer response:** Hi jpag57, thank you for your feedback. We’re continuously working to improve the user experience for the mobile app and apologize for any inconvenience. If you’d like further assistance, we ask you to give us a call at 800-847-4836 and say “mobile app” when prompted. Support is available from 7 a.m. to 6 p.m. CT, Monday through Friday. ### 2/5 — Can’t create account *2022-02-27* I entered a user ID and password to create an account but it did not create anything. **Developer response:** Hi, we apologize for the inconvenience and would like to help resolve this issue. Some solutions could be to reset your password or check that two-factor authentication has been set up correctly. Otherwise, we’re standing by to help if you give us a call at 800-847-4836 and say “mobile app” when prompted. Support is available from 7 a.m. to 6 p.m. CT, Monday through Friday. Thank you. ### 1/5 — Design flaw prevents use of the app *2021-12-03* The app fails with “Duplicate/shared mobile number.” Yes, I know that the number is used by another member of the household. Perhaps this message could be changed to a warning message, rather than disallowing use of the app. **Developer response:** Hi, we appreciate you sharing your feedback with us as we work to develop a better user experience for the mobile app. ### 1/5 — Existing login credentials don’t work. *2021-11-24* As others have stated, login credentials don’t work on the app. No, I’m not going to change them. Fix your app, if you want us to use it so badly. **Developer response:** Hi, we appreciate you sharing your feedback with us. We’re continuously working to improve the user experience for the mobile app and apologize for any inconvenience. If you’d like further assistance, we ask you to give us a call at 800-847-4836 and say “mobile app” when prompted. Support is available from 7 a.m. to 6 p.m. CT, Monday through Friday. ### 1/5 — User name and password doesn’t work *2021-10-11, version 1.0.5* I can log onto the website just fine with my username and password but I can’t log into the app using the same credentials. ### 3/5 — Not what I thought *2021-08-12* App seems fine for what it is, but I’d really love to be able to make a payment on my life insurance through the app instead of having to log in from a browser. App is basically not worth having for me if it doesn’t even do something simple like that. Definitely needs some extra features instead of just acting as an information portal. **Developer response:** Hi Tyler, thank you for sharing your feedback with us. We will continue to improve the mobile app by developing new features that will enhance user experience in future releases. We value your input and will include it in our continued development of the app. – Greg ### 1/5 — Can’t log in *2021-08-05, version 1.0.4* Typed in username and pw. Told me I had no mobile number on file and had a link. Clicked the link which opened in safari and corrected it. Went back to the app to log in and now the username and pw still typed in from before now is not valid even though minutes before it recognized it. I even tried retyping it and even tried switching to email as sign it. Nope can’t log in to the app. ### 1/5 — Worthless *2021-07-19* Need new email vs one we have always used and only one we have. Doesn’t recognize birth date. Thrivent ID number. Took long time to get app and it is worthless. **Developer response:** Hello, we appreciate you taking the time to provide feedback. The app does require a unique email address for each user. You can still use your email of preference, however, it just needs to be unique. We’d like to understand a bit more about the rest of your comment. Please call us at 800-847-4836 and we’d be happy to assist you. -Thanks, Christine ### 1/5 — Can’t Login *2021-06-29, version 1.0.1* Fail right from the start. Says use my Thrivent.com login but it does not work. Have to call in to fix. That’s not going to happen. ## Most critical reviews (10 lowest-rated) ### 1/5 — Latest update bad *2025-10-30* Latest update took away some real basic features like individual day gains. ### 1/5 — Login does not work *2025-10-22, version 2.0.37* The app is useless. It requires 2 factor authentication to login, but the code never arrives even after verifying with customer service the number on the account is correct. ### 1/5 — Pretty Much Broken *2023-11-08, version 1.5.4* Erratic behavior, log in difficulty, general lack of communication about fixing things ### 1/5 — Terrible to navigate. *2023-11-01, version 1.5.4* Very unclear information. ### 1/5 — Mobile has login issues since bug fix *2023-01-16* So frustrating I can log into my PC but on my phone it says I’m using duplicate phone numbers which I am not. Works just fine until the latest bug fix three weeks ago. i’ve been in cyber security and banking application industry for 20+ years. I think Thrivent needs to hire more talented application developers. ### 1/5 — App never works *2022-04-18* Ever time I try to log in it tells me “there is something wrong on out end”. Have never been able to actually login to this app. Worthless indeed. **Developer response:** Hi DukeW1ns, we’re sorry for any inconvenience with our app. We're standing by to help if you give us a call at 800-847-4836 and say “mobile app” when prompted. Support is available from 7 a.m. to 6 p.m. CT, Monday through Friday. Your feedback is important and helps us develop a better user experience. One more way you can troubleshoot is to uninstall and reinstall the app and to make sure you are using an unique email address. Thank you. ### 1/5 — App does not work *2022-04-01* The app constantly says: “Something went wrong on our end, please try again.” I can’t log on. Deleted the app, downloaded again and still nothing. I can sign on in a browser. Hard to recommend app as an advisor if I cannot even use it. **Developer response:** Hi Rspleet, we’re sorry for any inconvenience with our app. We're standing by to help if you give us a call at 800-847-4836 and say “mobile app” when prompted. Support is available from 7 a.m. to 6 p.m. CT, Monday through Friday. Your feedback is important and helps us develop a better user experience, so thank you for sharing it with us! ### 1/5 — The app is broken *2022-03-05* After the last update I can no longer login. It says there is a problem on their end. **Developer response:** Hello, we apologize for the inconvenience and would like to help resolve this issue. Some solutions could be to reset your password or check that two-factor authentication has been set up correctly. Otherwise, we’re standing by to help if you give us a call at 800-847-4836 and say “mobile app” when prompted. Support is available from 7 a.m. to 6 p.m. CT, Monday through Friday. Your feedback is important and helps us develop a better user experience. Thank you for sharing it with us! ### 1/5 — App keeps giving error *2022-02-23, version 1.1.0* Can’t even logon as it keeps giving an error! Tried all day then deleted! ### 1/5 — Features are terrible and can’t log in intermittently *2022-01-07, version 1.0.5* Also dashboard is terrible ## Most praised reviews (10 highest-rated) ### 5/5 — Great App! *2026-07-23* I love that Thrivent has an app. It’s so easy to check my investments and transaction. ### 5/5 — Looks good *2025-10-24* I want to see my account balance as a widget. ### 5/5 — Marina loves it *2024-09-04, version 2.0.9* Great work! ### 5/5 — Works Great! *2024-01-30* Quick and easy access. Thanks. ### 5/5 — Password help *2023-11-24* My husband and I had an alert on our security software. The Thrivent customer service was ABSOLUTELY FABULOUS to help us resolve the issue! ### 5/5 — Mobile app response *2022-04-08* Can the person at Thrivent please reach out to me? I’m also an employee and am trying to find which team responds to app reviews ### 5/5 — Great app! *2021-08-22* Thanks for this wonderful app. Well designed and usable. **Developer response:** Hi Alexander, we’re happy to hear the mobile app is offering a positive experience for you. Stay tuned for new features to come! – Greg ### 5/5 — Great App! - One Suggestion *2021-07-01* Love the app. Great job. One thing I would say would be to remove the alert indicating that the session has ended. It pops up twice for me one after the other. Showing the login page alone is self explanatory that your prior session has ended. Thank you. **Developer response:** We are excited that you love the mobile app! And thank you for providing your feedback regarding the alert. We'll consider it as we work on future releases to improve user experience. ### 5/5 — Convenient and designed with me in mind *2021-06-17* I love that the Thrivent mobile app puts ALL of my accounts at my fingertips. The design is intuitive and lets me see my progress toward financial goals in seconds. I also truly appreciate the Generosity portion of the app that links my financial goals to my personal values. **Developer response:** We’re thrilled to hear that you’re enjoying the mobile app and that it’s providing the experience you’re looking for! - Greg ### 5/5 — Great app! *2021-06-10* The app looks great and functions properly. One thing you need to keep in mind - if you’re sharing email address or phone number with another client (spouse, kid, etc), it won’t let you log on. I learned that the hard way, but Thrivent’s Customer Service was able to fix that for me quickly. **Developer response:** Thanks for sharing your feedback! We’re happy to hear you were able to log in. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-04.*