# ThrivePass Pre-Tax Accounts — user reviews > 59 indexed App Store user reviews of ThrivePass Pre by ThrivePass, rated 4.10/5 from 837 ratings. - Source: https://appshunter.io/ios/app/thrivepass-pre-tax-accounts/id1534025729/reviews - App overview in markdown: https://appshunter.io/ios/app/thrivepass-pre-tax-accounts/id1534025729.md - Rating breakdown: 5★ 587 · 4★ 50 · 3★ 18 · 2★ 20 · 1★ 162 ## What do users think of ThrivePass Pre? Overall sentiment: negative **Pros** - 💼 Hassle-free experience - 📱 Convenient mobile app - 🔍 Helpful account information **Cons** - 🔒 Login issues - 🐛 Buggy and unreliable app - 🤯 Poor user experience - 🤖 Lack of customer support - 💳 Problems with claims and reimbursements **Commonly reported bugs** - Login credentials not working - App crashes and freezes - Inability to submit claims and receipts - Inconsistent app and website functionality **Most requested features** - Improve login process - Fix app stability and reliability - Enhance user interface and navigation - Provide better customer support ## Newest reviews (16 of 59) ### 1/5 — Horrendously Designed App *2025-09-01* Where do I even begin? Everything about this app is terrible. Almost all text fields aren’t properly configured and takes at least 4x as long as it should to type something in, requiring a OTP for every single login (even with FaceID), none of my changes actually being shown after saving them, clunky UI, and the worst part is I can’t even login on the computer to avoid this horrible mess of an app. If you’re trying to pick a provider for employee benefits, steer very clear. ### 1/5 — Login issues *2025-08-25* My login info stopped working in the app. The website won’t work on my iPhone at all. I’ve used multiple browsers and the app. Customer support isn’t helpful at all. They ask for documentation for claims, and when I submit it it’s not applied to my account and they demand that I reimburse my account or they will shut off my debit card. Worst HSA company I have ever dealt with. ### 1/5 — Lack of support *2025-08-15, version 25.08.00* Very poor ### 1/5 — Not ready for GA *2025-08-06, version 25.05.00* So I have to log into the desktop to get anything done. Would love to transact in the app and my credentials don’t work. Not sure what the deal is. But be better. ### 1/5 — Poor quality *2025-07-21, version 25.05.00* I have nothing but issues whenever I try to use this. ### 1/5 — Horrible Service *2025-07-20* It is genuinely impressive how bad this service is to use. I used HSA Bank with my previous employer and thought that was bad, but Jesus Christ, ThrivePass is worse. I can’t get the File A Claim tab to load. At all. I tap on it and it’s a white screen forever. I’ve tried force closing it a thousand times, tried it with both mobile data and on wifi. Nothing. So there’s no way for me actually get my reimbursements from this app, which is the entire purpose of the thing. Logging in is also annoying because even though it supports Face ID, I can never just open the app to log in. I have to tap Log In on the splash screen and THEN it’ll log me in. This doesn’t even touch how bad the website outside of the app is, but I suppose this isn’t the place for complaining about that. Anyway, they clearly only get away with this because users are forced to use this service from their employers. If I had literally any other option for an FSA or pre-tax contributions to my HSA, I wouldn’t be putting up with this. ### 1/5 — Terrible AP *2025-04-10, version 25.02.00* Not user friendly. Need to scroll thru again to the bottom once you open one line entry. ### 1/5 — Not funded yet no answers. *2025-01-28, version 24.11.00* My pretax account has not been funded yet. There is a problem with Physician Solutions and communication between them and ThrivePass and nobody will give me an answer. I need to get legal involved? Somebody get with me. ### 1/5 — App is not working! *2025-01-06* This is the worsted app I never had, always errors, slow loading, problem with login. Most of the people at where I work have the same problems, I have the same problem with the website I don't know why they can't make better website and app? ### 1/5 — Zero stars but forced to use this *2024-11-21* This app and company are a hassle to use your own contributed money. I miss the days of submitting my own receipts for my own money. They have the nerve to say pay it out pocket and submit receipt but the money in my account is from my earned wages so it is more for them and less for the customer usage. I am not a voluntary customer, forced to use by my workplace. Frustrating. They hardly answer any calls and have random days they are “out of office” must have like one employee. The card isn’t smart to distinguish HRA and FSA on its own which is why the user should have more ability to have power over what account is used. Give us two cards if your system can’t handle it! ### 1/5 — GARBAGE *2024-09-07, version 24.08.00* Rarely does their app or website work. They also clearly don’t care about customer service since they read any of these. ### 1/5 — Login Issues *2024-07-02, version 24.05.00* I can never login to the app. I get into the website just fine but the application always says incorrect username or password. It used to work and just stopped. This app seems to just take up space and is never helpful. ### 1/5 — This App is Awful *2024-04-26* Please lobby your HR/ Total Rewards team to move away from this horrid app that never works. I cannot explain how bad this is compared to actual HSA benefit administrators in the market. They must be really inexpensive because no one in their right mind would choose this solution. Do better! Be better! ### 1/5 — Worthless App *2024-02-25, version 23.11.00* Nothing that applies to my insurance aside from my FSA account balance is provided. ### 1/5 — Thrive pass is the worst. *2024-01-22* Receipts after receipts, if you think this will save money and headaches saving up for healthcare think again. Be ready to deal with the world worst phone app and travel three extra times to same doctors office for better documentation. I would rather live with a broken tooth than deal with this company again. I’m leaving $300 on the table this year because I simply don’t have an estimated 10+ hours to finish the documentation their requesting. ### 1/5 — Don’t do business with them *2023-11-29* Terrible app, terrible company, terrible system. Nothing ever gets approved and the constant need for receipts is so frustrating. Often receipts aren’t enough. The app is poorly designed. It’s frustrating when this is your own money you pour into an FSA and they don’t let you use or make you go through a dozen hoops to do so. Other FSA handlers that my company has used is much more simple I wish they would go back. Idk how anyone supports this company. ## Most critical reviews (10 lowest-rated) ### 1/5 — Awful since Update!! *2026-08-15* I haven’t been able to log into my account for over a month since the new update. I’ve contacted them multiple times and no one has done anything about it. What’s the point of ThrivePass if I can’t even get reimbursement? so awful ### 1/5 — Login Issues *2026-08-04, version 26.05.02* Fix the recent changes you made to the login. Horrific update. ### 1/5 — Bad *2026-08-03, version 26.05.02* The ‘new’ update that took away faceID and takes you to the website is horrible and takes to long to get to. Please fix this atrocity ### 1/5 — App Crashes *2026-04-19, version 26.02.00* The app crashes every time I try to take a photo to submit a reimbursement so frustrating. ### 1/5 — Worst App I Ever used *2026-04-19, version 26.02.00* This app never works. You can’t snap pictures of receipts. It crashes constantly. Does anyone ever update these apps?!? ### 1/5 — Waste of Time *2026-02-18, version 26.02.00* Complete fail. I tried to use the app because the ThrivePass website is so poor. But I can’t even log into the app. Absolutely worthless ### 1/5 — Can’t even log in *2026-01-07, version 25.11.00* Using the same username and password I can log into their portal fine to website but not this trash of an app. It’s not that difficult to handle log in and passkey saving but apparently they didn’t want to pay a dev to make it work. ### 1/5 — Login Does not work *2025-12-09* Fix your login process. It's something to do with how you process the password/login whenever autofill is used. I know my password is correct, I've used it multiple times to log in. I've reported this before and nothing has been done. Do better. ### 1/5 — So frustrating *2025-11-05, version 25.08.00* Trying to submit documents to back my claim is such a frustrating process. Just trying to get my contacts paid through FSA should not be this hard ### 1/5 — Terrible claim process *2025-10-25, version 25.08.00* The claim process is terrible UX experience on mobile phone. Someone needs test the UX before releasing. ## Most praised reviews (10 highest-rated) ### 5/5 — It’s ok *2025-04-15* This service is very convenient except for the fact that every time I spend more than $100 I get audited and have to call around for itemized receipts to scan in. This makes it quite obnoxious really. ### 5/5 — Review *2024-09-05* The prescription log doesn’t work. Besides that the app is very informative. ### 5/5 — Great app! *2024-08-09* I love all the bells and whistles that the ThrivePass app offers. I especially like the barcode scanner. Super user friendly. ### 5/5 — Hassle Free *2022-06-14* Love being able to upload documents right from here. Ability to see my balances and claim history is amazing. ### 5/5 — Mobile App *2022-06-14, version 22.05.00* This app is awesome! So easy to use. ### 4/5 — Cant login - simply doesn’t work (workaround- update 04/18/2023) *2023-04-19, version 23.04.01* Registered using chrome. Can use the account there but can’t log on to the mobile app. Updated 04/18/2023]: for mobile had to do the registration once again. Not sure if it takes web and mobile as two diff users. Works after registering in mobile app separately. So far seems good UI. ### 3/5 — ThrivePass App Ok *2023-09-07* Menu bar easy to navigate. Very little latency between switching from one screen to another. But could not set up Medicine Cabinet and Pharmacy search does not work. I typed in the prescription and the pharmacy but search function seems disabled. Nothing happened. ### 2/5 — Ancient 2FA codes *2025-10-02, version 25.08.00* These days everyone sends 2FA texts that are compatible with IOS autofill. This app not only does not it sends alpha numeric codes with different cases. i.e is it a lowercase L or a capital i? lI who knows? But this app will make you go back and forth between your 2FA text and it attempting all the possibilities. If my bank and investment accounts can use a numeric code just fine there is no reason this app needs to be using case sensitive alpha numeric 2FA codes and requesting them multiple times in a row. Request it once and remember the device…. ### 2/5 — Needs Work *2023-08-01* App is slow. Constant errors. Logs you out mid-session. Can’t upload multiple receipt images because you get error messages. Needs a lot of work to make this more user friendly. ### 2/5 — Needs improvement *2023-05-08* This app is only some what helpful. Some improvements might include a way to add receipts on the day of the transaction. Stops the possibility of lost paper. When asked for verification give more information than just a name, date of transaction and amount. Also give patient’s name and reason for visit and date of the visit. When multiple people visit the same clinic it gets confusing. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-04.*