# Thuisbezorgd.nl — user reviews > 218 indexed App Store user reviews of Thuisbezorgd.nl by Takeaway.com Central Core B.V., rated 4.70/5 from 8,834 ratings. - Source: https://appshunter.io/ios/app/thuisbezorgdnl/id329472759/reviews - App overview in markdown: https://appshunter.io/ios/app/thuisbezorgdnl/id329472759.md - Rating breakdown: 5★ 7,204 · 4★ 1,176 · 3★ 272 · 2★ 57 · 1★ 125 ## What do users think of Thuisbezorgd.nl? Overall sentiment: negative **Pros** - 🚀 Fast and convenient delivery - 👍 Easy to use app - 🌟 Great food selection - 💳 Supports various payment methods **Cons** - 🕰️ Inaccurate delivery time estimates - 🤖 Poor customer support and unresponsive chatbot - 🔍 Lack of English menu translations - 🚫 Orders not delivered or cancelled without explanation - 💰 Expensive service fees **Commonly reported bugs** - App crashes and freezes - Payment issues and duplicate charges - Incorrect order status updates **Most requested features** - Add English menu translations - Improve delivery tracking and notifications - Implement better customer support channels - Allow order cancellation and refunds within the app ## Newest reviews (13 of 218) ### 2/5 — the honest truth *2026-07-02, version 36.30.1* unprofessional ### 1/5 — Annoying *2026-01-03, version 36.17.0* The app will inappropriately (I say this because it feels like spam) bug you with messages to keep ordering / or finish your order even there are no couriers available for delivery. ### 1/5 — Worst app, do NOT download *2026-01-01* Completely useless customer service. Laughs at you when you have any problem (delivery missing, problem when paying). I would 1000% recommend other delivery apps, this one is the worst experience I have ever had ### 1/5 — Took my payment twice - bad user interface, terrible customer service *2025-11-16, version 36.15.0* Worst ordering experience. Need to do a chargeback for a duplicate order, can’t cancel online, restaurant can’t cancel, chatbot useless. No humans at Thuisbezorgd- rubbish app. ### 1/5 — Poor service *2025-11-12* After I put in the order, after 2 hours I still not get it, I called restaurant and it turned out the restaurant got my order and prepared on time but there was not enough biker to deliver it so the app kept showing it is being prepared. And finally there is an update on the app the biker is at a 3rd place which is far away from either the restaurant or my place with no response. Tried the chat function in the app which turned out to be auto reply with the same answer all the time… terrible experience! there’s no service at all while it charge for service fee in each order… ### 1/5 — Kein Support *2025-10-30* Lieferung wegen technischer Probleme auf Lieferando oder Lieferanten Seite nicht erhalten da Bestellung nicht durckam laut Restaurant. Keine Möglichkeiten einen Support zu kontaktieren und durch Online Zahlung geld verloren. Chatbot der App ist nutzlos bei Problemen ### 1/5 — Fake delivery scam *2025-10-20* I’ve ordered from this place at 5:50pm. Estimated delivery 6:40 latest. Every half hour I’ve taken screenshots as it passed the 6:40 threshold. At 8pm I received a notification saying it was delivered at 6:40. Keep in mind I have proof the app still says still preparing. No one delivered. No one contacted. The app didn’t even show delivery track. It didn’t even say delivered at the correct time. It said delivered for 6 when it was 2 hours past. Please please don’t use this app if you’re new here. Go to the shop yourself. Customer service agents weren’t connected as per time. The contact number was also not in use. I’ve tried everything to resolve the late delivery and then the FALSE delivery claim. I will try again in the morning then get my bank involved to get a refund for the 50 euros I spent my first day in Amsterdam. Close your business. You’re not good at it. ### 1/5 — Restaurants don’t have an option to set waiting time *2025-10-11, version 36.12.0* The restaurants keep postponing orders. there’s no supports. I had to go fight and pick up my orders myself ### 2/5 — If delays happen… *2025-09-19* If delays happen there is a slow customer service. I received a response more than 6 hours later with an apology but no compensation or voucher. Also, ihe in app chat options have limited choice not tailored to customer needs as they try to focus on the restaurant but not their delivery service. ### 2/5 — Zeitverschwendung *2025-09-03* Man muss immer über eine Stunde auf sein Essen warten ### 1/5 — Credit card every time not good *2025-07-11* Very inconvenient having to add the credit card information every time. You should have a way to have it saved for future orders ### 1/5 — Delivery guy ate one chicken nugget - Plz Feed your delivery guys .Uber eats is better than this *2025-06-22* I ordered pizza and chicken nuggets on a Friday evening. When the delivery guy from this vendor rang the door bell, I could see from the front camera he is munching the chicken nugget.When I reported that one chicken nugget is missing, I was given back one euro back.Thats a wonderful service .Like I can go eat from any body’s plate and leave one euro there.Be careful if your food box is opened. Ubereats is better than this ### 1/5 — Unreliable and irresponsible services *2025-04-10* I made order at 8:45 am to be delivered to RAI Amsterdam. It took over an hour for the simple breakfast (2 sandwich and 2 coffee) to be prepared. I was hungry and needed to attend a conference session before lunch. As such, I looked at my phone regularly to track the updates. Finally after an hour, the app said my food was on the way. The app showed the deliverer near the address but not at the address. I went outside of the building and waited for ten minutes during when I looked at my phone all the time. All of a sudden, the app said order was delivered but I saw no deliverer at the location. I asked security guard who said they didn’t see anyone delivering food either. I made multiple attempt to get help from the app. No real help was given. I eventually never received my order. I asked for a refund. They refused. I asked for proof of delivery. They were not able to provide any proof. They took my money and wasted my time just like that. If I can give zero star, I’ll definitely do that. The app only cares about making money but did nothing to safeguard customer experience or the very basic of whether the goods was delivered or not. I’m in The Netherlands for a business trip. This really gave a very bad impression of the city. ## Most critical reviews (10 lowest-rated) ### 1/5 — Useless app and overpriced *2026-08-28* I ordered through the app five times, and every single time I waited two hours for my food. Two orders were mixed up or items missing. The order tracker doesn’t work, never shows real time update. When contacted support for updates, AI bot could only give me a restaurant’s number to call myself. If you going to order services then at least provide value worth services and experience. I placed order directly from restaurant, same order was cheaper, arrived before my initial order through app and I received updates of each stage of order and accurate live tracking of delivery driver. Will never use this app again and would not recommend to anyone. ### 1/5 — Does not respect notification preferences *2026-07-01, version 36.30.1* The app keeps pushing deals when I’ve explicitly turned off promotional notifications. ### 1/5 — Difficult and frustrating *2026-06-25, version 36.30.1* Can’t get in touch with customer service unless I place an order… but the issue is it won’t let me place an order with a coupon code. No problem, I just won’t order. ### 1/5 — Zero customer service *2026-06-12* The app is mostly fine, but when something goes wrong, there is absolutely zero customer services options available available. There is a useless chatbot, that cannot actually do anything. You’ll probably get a refund in a few days, but there is no timely updates the day of the order. ### 1/5 — Charged for food I didn’t receive *2026-05-27, version 36.28.0* My order came missing an item I paid extra for. I contacted support and they decided to keep the money and not refund me. Truly greedy behavior. ### 1/5 — Couriers are very bad *2026-05-25* We have reached a year when the couriers don’t speak English, Dutch, French, or any other European language. They don’t know how the app works, so when something goes wrong the poor guy just doesn’t know what to do, returns the order to the restaurant, the restaurant owner panics and we both try to reach support only to get an incredibly stupid chatbot do nothing. The JustEats company has min maxed this business and it’s falling apart. I’m deleting this app after 15 years ### 1/5 — Worst delivery service imaginable *2026-03-26, version 36.23.0* They rely on AI and it’s impossible to get any help. They refer every issue to the restaurant and the restaurants’ AI says any problems have to be handled by thuisbezorgd. A circle of pure hell. ### 1/5 — 1/10 *2026-02-07, version 36.20.0* Horrible app with no communication whatsoever to the restaurants only ai assistance offering zero help when the order got cancelled for no reason. No available written reviews as well. ### 1/5 — Order *2026-02-01, version 36.19.1* Where is my order it’s been a while ### 1/5 — Slecht *2026-01-07, version 36.18.0* Ik bestel me eten, want het sneeuwde en ik had geen zin om naar buiten te gaan vervolgens leveren ze het na twee uur nog steeds niet af, waar is me eten? ook zijn ze onbereikbaar het nummer van hun is alleen voor restauranten, ze hebben geen klantenservice nummer. ## Most praised reviews (10 highest-rated) ### 5/5 — Lekker eten! Heerlijk *2026-08-21, version 36.34.0* Goeie restaurant ### 5/5 — Perfection! *2026-05-30* Whenever your home and just need something quick and easy and ready to order this app is here. The only criticism I have is that in some cases the order doesn’t come through and have to wait almost an hour before they realize the mistake ### 5/5 — I recommend *2026-02-07* So practical and fast! Always here within minutes. ### 5/5 — Awesome *2026-01-01* Awesome software and services ### 5/5 — Top *2025-12-19* Goed ### 5/5 — It just works *2025-10-30* So many of the best restaurants are here. Delivery is fast. Not messed anything up so far after 3 deliveries. Keeps me informed in the process too. Sometimes faster than they say. ### 5/5 — Amazing app *2025-09-05* The app is amazing! Super comprehensive, i can place my orders quickly and easily. I find a wide variety of restaurants with plenty of deals. The interface is user-friendly, and the payment process is smooth. Definitely my go-to app for food delivery! ### 5/5 — Perfection! *2025-03-31* Whenever your home and just need something quick and easy and ready to order this app is here. Payments are done instantly rather than on reserve which makes it easy to calm yourself. ❤️❤️ ### 5/5 — Stop defaulting your payment method *2024-05-08* I don’t like it when Apple Pay comes up automatically and it’s less than clear how to change payment methods. Feels like trickery, stop it. **Developer response:** Dear customer, Thank you for the review. We are sorry to hear that the app automatically chooses Apple Pay. However, you can change the payment method by clicking the payment methods. Our apologies for the inconvenience. Kind regards, Davey - Team Thuisbezorgd.nl ### 5/5 — The best *2024-05-01, version 35.27.1* I’m recommending Thuisbezorgd --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*