# Thumbtack: Home Service Pros — user reviews > 1,013 indexed App Store user reviews of Thumbtack by Thumbtack, Inc., rated 4.90/5 from 459,866 ratings. - Source: https://appshunter.io/ios/app/thumbtack-home-service-pros/id852703300/reviews - App overview in markdown: https://appshunter.io/ios/app/thumbtack-home-service-pros/id852703300.md - Rating breakdown: 5★ 425,795 · 4★ 25,599 · 3★ 4,022 · 2★ 933 · 1★ 3,517 ## What do users think of Thumbtack? Overall sentiment: negative **Pros** - 🚀 Quick response from pros - 👍 Easy to use app - 🤝 Connects customers to independent professionals - 💯 Satisfied with work quality **Cons** - 💰 Expensive lead charges for pros - 🤔 Unresponsive or unreliable pros - 🤷‍♀️ Lack of customer support - 🚫 Difficulty canceling or getting refunds - 🔍 Questionable contractor screening **Commonly reported bugs** - App crashes and freezes - Inaccurate job details and pricing **Most requested features** - More transparency on lead charges - Better customer-pro communication - Improved contractor vetting process - Easier way to report and resolve issues ## Newest reviews (14 of 1,013) ### 3/5 — Sent dangerous guy to my house. *2026-08-22, version 518.0* They sent a dangerous guy to my house how would not leave and did drugs at my house. Then they kept sending them to other peoples houses. Be careful. ### 3/5 — Bad vetting *2026-08-19, version 517.0* You guys need to do a better job with vetting who ends up on the top. ### 5/5 — Making hiring easier *2026-08-18, version 517.0* I love using Thumbtack because you can pick from best reviews, pricing, and companies that are highly responsive. It makes the chances of getting a bad egg much smaller. ### 5/5 — Zero Odor Tub Reglazing *2026-08-18, version 517.0* I highly recommend Zero Odor for reglazing. I have used other companies in the past and Zero Odor is in a completely different category! Alex was very organized and did a beautiful job without any mess or big production. He was efficient and effective! I have other apartments and I would definitely use this company again. They also provide a 3 year guaranty! ### 5/5 — Electrical Service *2026-08-17, version 517.0* Exceptional Service! I had an outstanding experience with Apex Grid Co. From start to finish, their team was professional, knowledgeable, reliable, and truly committed to doing the job right. They arrived on time, explained everything clearly, worked efficiently, and paid close attention to every detail. It’s refreshing to find an electrical company that genuinely cares about its customers and takes pride in the quality of its work. I would highly recommend Apex Grid Co. to anyone looking for a trustworthy, skilled, and exceptional electrical company. Five stars all the way! ⭐⭐⭐⭐⭐ ### 5/5 — First time user and very pleased! *2026-08-17, version 517.0* I came up on Thumbtack while searching for a Professional to install Wallpaper. The next time I have a project, I will turn to Thumbtack for assistance.  ### 5/5 — Great Finds *2026-08-17, version 517.0* Super helpful service ### 5/5 — Moving company *2026-08-17, version 516.0* Price was reasonable and they did what they promised with efficiency . Yes -we are very greatful for their service. ### 5/5 — Great way to connect *2026-08-17, version 516.0* Every pro I’ve hired has been awesome. No bad experiences ### 5/5 — New Home Inspection *2026-08-16, version 516.0* Prompt and Professional ### 5/5 — Best decision *2026-08-16, version 516.0* Home improvement professionals are what’s needed to make a house a Home. ### 5/5 — shopping for a wedding *2026-08-16, version 516.0* Thumbtack made finding what we needed for our small wedding great. We would use them again!!! ### 5/5 — Outstanding *2026-08-16, version 516.0* Top quality work ### 5/5 — Must Hire! *2026-08-16, version 516.0* Chef Alice aka “Chef Kiss” was absolutely amazing! Everything she made was with love and the flavor combinations were as if all of our favorites were combined and perfectly tailored just for us! Best of all she is friendly and made us feel as if we were talking to a family member or close friends. She is also pet friendly which can be an issue hiring a private chef she in fact made our pups feel just as comfortable as we were. I could speak on Chef Kiss all day but the bottom line is if I had to hire a chef I’d hire her every time! She’s that good. ## Most critical reviews (10 lowest-rated) ### 1/5 — AI Crashes *2026-08-20, version 518.0* Horrible AI feature additions are turning one of my favorite apps unusable. It’s such a shame for the people that operate their businesses through Thumbtack. I absolutely love the people I find through here, but can’t keep using the app as it’s wasting my time. ### 1/5 — Why *2026-08-20, version 518.0* Why make me update when it won't update? No matter how many times I press update, it won't. It starts then resets with no explanation. PLEASE FIX THIS. ### 1/5 — Very poor limited selections *2026-08-19, version 518.0* Horrible experience. People asked $2500 for hookup a simple plumbing job. 15 minutes welding work. Pretty scary. ### 1/5 — Not a good service. *2026-08-19, version 517.0* I'm moving and needed someone to clean my house. I put a request in and got information showing pricing. When I was contacted by the people who do the work the prices were much higher. It was a waste of my time. ### 1/5 — scam app *2026-08-17, version 516.0* leave your phone number，they will keep calling 5+time even u hanged up. ### 1/5 — This app Steall money from your bank account *2026-08-16, version 516.0* They took $162 from my account without my permission… and I reported this matter to my bank and took my money back… and when I asked thumbtack why you stole my money ? They responded sorry for that we know you never opened the app so we could reimburse you but we know that your bank paid you back already. Later some of my friends also told my that they were also scammed by this app (this app stole from their bank account too) ### 1/5 — AI Generated Ads *2026-08-13, version 516.0* AI generated ads make me think less of the brand. It makes the service seem cheap and low quality. ### 1/5 — Bad recommendations since AI change *2026-08-09, version 515.0* It’s always a gamble whether you find good contractors. Since they added AI, the pro searching system is just useless. They repeatedly give only one pro for many jobs. I do not believe that of all the people in the area, only one company can do it. Absolutely hate this AI feature. ### 1/5 — Shady Contractors *2026-08-08, version 515.0* I would not recommend using Thumbtack. I was cheated out of $15,000 by contractor Alan Paul Aguilera. Thumbtack did not back up its Thumbtack guarantee and left me high and dry. They delete my 1 star review and sided with the contractor after I sent video and picture evidence. Use Thumbtack at your own risk. ### 1/5 — Robo *2026-08-08, version 515.0* Mal servicio, te roban semanal ## Most praised reviews (10 highest-rated) ### 5/5 — New to town and needed help *2026-08-21, version 518.0* Thumbtack is a great way to find help with any project when you are new to town. ### 5/5 — Salon Sink install *2026-08-21, version 518.0* Awesome service and great job ! Highly recommend! ### 5/5 — Ward Trees-Shrub trimming *2026-08-21, version 518.0* Jamie did a great job, he was prompt, eager to please, and cleaned up everything! ### 5/5 — On point every time! *2026-08-21, version 518.0* We have used Thumbtack multiple times from furniture assembly to catering and more. Every time, we have received professional service and quality work. On one occasion, the furniture was delivered. broken and could not be finished. The Thumbtack guy told us how to reorder and agreed to come back for no additional charge. We paid him for the whole job but didn’t really think he would come back. We called him when the replacement furniture arrived and he came back as he promised! It is that kind of integrity that will keep us contacting Thumbtack every time. We need more peace in our life and Thumbtack provides people who bring peace and professionalism. Thank you Thumbtack! ### 5/5 — Thank you *2026-08-20, version 518.0* Thanks for connecting me with Legacy Builders to do my LVP flooring installation. Scott works hard and does a great job!! ### 5/5 — Atlanta lighting *2026-08-19, version 518.0* Great job ### 5/5 — Phoenix Electric Dmv *2026-08-19, version 518.0* I had been looking for an electrician for about two months following a botched installation of under counter lights for my kitchen and bar. Finding Phoenix Electrical was a very welcome event! Q and his wife were very efficient. They scheduled the job within days, showed up when expected and worked very quickly, cleaning up as they worked. They do all kind of work at reasonable charge. I would highly recommend Phoenix Electric DVM. I really enjoyed working with this family business and am sure I’ll be using them again! ### 5/5 — Cleaning *2026-08-19, version 517.0* What a great job!!!! ### 5/5 — Easy and users friendly *2026-08-19, version 517.0* Can find a very Qulity and professional service provider effectively. Effortlessly. ### 5/5 — Toilet Valve Replacement *2026-08-18, version 517.0* Cory is great!! He did a fantastic job --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*