# TicketPoint

> Helpdesk ticketing system integrating with ICE software for business support. (iPhone/iPad app by Signature Software Pty Ltd.)

- Source: https://appshunter.io/ios/app/ticketpoint/id1459215575 (this page in markdown: same URL + `.md`)
- Developer: [Signature Software Pty Ltd](https://appshunter.io/developer/615041247)
- Category: Business
- Price: Free
- Age rating: 4+
- Requires: iOS 15.0 · 29 MB
- Languages: English
- Released: 2021-08-19
- Data updated: 2026-06-01
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/ticketpoint/id1459215575/reviews.md

## What is TicketPoint?

Helpdesk ticketing system that integrated with ICE software.

## Key features

- Helpdesk ticketing system
- ICE software integration
- Streamlined support operations
- Customer inquiry management

## Recent user reviews (1 of 1)

All indexed reviews: https://appshunter.io/ios/app/ticketpoint/id1459215575/reviews.md

### 2/5 — Nowhere near as good as its predecessor

*2023-12-10*

Not sure why your couldn’t have ported over the best parts of service point, even the simple stuff. Form over Function seems to be the flavour of this app. Looks pretty, but it’s messed up in so many ways that it makes it more complicated to use than ServicePoint
1. Having multiple jobs open simultaneously is not easy to do
2. You always have to accept a job to work on it. Then if you try to back out of it to start work on another one, it doesn’t let you. If you unallocate and start another job then you lose all your notes in the first job
3. The keyboard doesn’t automatically start the sentence with a capital letter. Nitpicky I know but ServicePoint had it
4. When typing in notes, the next button is permanently obscured and you have to tap the tab at the top to move forward. 
5. If you don’t start the clock at the beginning of the job, setting work time is very clunky
6. Constantly logging you out. Yes, it logs you back in automatically, but it’s logged me out in the middle of me closing jobs at times.
7. You can sort by suburb but you can’t actually see the suburb names in the list. Again, nitpicky, but ServicePoint you could see the suburb names. Seems a bit pointless being able to sort by a field and then not being able to see the field names in the list. 
I will grant you that ServicePoint allowed you to cut corners at times. TicketPoint is far more rigid and I think that’s where it fails for me. 
Just my 10c

## Frequently asked questions about TicketPoint

### What is TicketPoint?

TicketPoint is a free helpdesk ticketing system that integrates with ICE software. It is designed to help businesses manage customer inquiries and streamline their support operations.

### Is TicketPoint free to use?

Yes, TicketPoint is available for free. There are no charges associated with downloading or using the core features of the application.

### What devices does TicketPoint support?

TicketPoint is currently supported on iPhone and iPod devices. It is optimized for Apple's mobile operating systems.

### How often is TicketPoint updated?

The app was last updated on July 30, 2025, with version 1.62.8. This indicates a commitment to ongoing development and improvements.

### What is the age rating for TicketPoint?

TicketPoint has an age rating of 4+. This suggests it is suitable for a wide range of users, including younger individuals.

### Does TicketPoint have ads?

No, TicketPoint does not contain advertisements. Users can expect an ad-free experience while managing their helpdesk tickets.

### What kind of integration does TicketPoint offer?

TicketPoint offers integration with ICE software. This allows for a more cohesive workflow for businesses using both systems.

## Version history (last 5 releases)

### 1.62.8 — 2025-07-30

Fix: minor improvements
Update: FBAU Job meter cannot be null or zero

### 1.62.5 — 2025-07-15

New: Equip Alert in Ticket Details Page and Task close off.
Fix: Get FBAU Job parts related to Ticket and Task.

### 1.62.3 — 2025-06-19

- Minor bug fixes

### 1.62.2 — 2025-05-30

New Features: 
1. Sort Tasks and Tickets by "Due Date" 
2. Order Number Field in Task Summary Page 
3. Fuji Parts: Search, Enquire, Create Order, View Order History, Add Parts Usage

### 1.61.2 — 2025-02-05

New Feature: FBAU Service API Integration
New Feature: Unallocated Ticket/Task View 
Updated: Improved Call Type Badge
Fix: Single ticket with multiple tasks showing duplicate tickets
Fix: Tap on App/Title Bar to dismiss keyboard for Call off and Invoice note fields

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## More apps by Signature Software Pty Ltd

- [ServicePoint](https://appshunter.io/ios/app/servicepoint/id615041244)

All apps by Signature Software Pty Ltd: https://appshunter.io/developer/615041247

## Related topics

[esignature software](https://appshunter.io/ios/topics/esignature-software)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-01.*