# TicketSmarter - Event Tickets — user reviews > 53 indexed App Store user reviews of TicketSmarter by TicketSmarter LLC, rated 2.76/5 from 90 ratings. - Source: https://appshunter.io/ios/app/ticketsmarter-event-tickets/id1484886100/reviews - App overview in markdown: https://appshunter.io/ios/app/ticketsmarter-event-tickets/id1484886100.md - Rating breakdown: 5★ 35 · 4★ 4 · 3★ 0 · 2★ 6 · 1★ 44 ## Newest reviews (16 of 53) ### 1/5 — Scam Company *2025-08-26, version 3.5.0* Apple needs to delete this this app from the store. This is a scam company. You’ll never get your tickets. I didn’t. Lost $250. ### 1/5 — Scam! *2025-07-16, version 3.5.0* Total scam. Don’t buy from this website. ### 1/5 — Don’t trust them *2025-05-04, version 3.5.0* Simply put. I was going to get a reward for using my AmEx with them so I decided to try. Placed the order. Got an order confirmation. Never received the tickets. Finally called in, order had been canceled with no notification even days after placing the order. I had someone coming into town for the event. So two hours before, get them on the phone, they can’t help. They just said it was canceled with no notice. Now the only tickets available were $50 more each. They kept repeating the line that the seller can reject. My issue was not with the seller. I get it if a seller rejects. I just expect that when I get an order confirmation email, that I have tickets. If that is not the case, I should be told so I can get other tickets. Never trusting them again. ### 1/5 — DO NOT BUY TICKETS HERE PLEASE! *2025-04-02, version 3.4.2* Bought tickets through them months ago, I emailed them the day of the concert to see why they haven’t sent the tickets and say said they weren’t able to buy them?! And their credit card was declined. Get your tickets somewhere else unless you want to have a bad day :/ ### 1/5 — They will not deliver what you’ve purchased! *2024-06-03, version 3.2.3* This is my experience while attempting to purchase pre-concert tickets for Shakira on this website. On the day the tickets went on sale, I diligently waited in front of my computer, eager to secure 4 seats for this highly anticipated event. I successfully completed the entire purchase process, including selecting seats, providing personal details, and making the payment ($8,354.51). I even received a confirmation email, with my tickets in "pending status", stating I would be notified via email once the purchase was completed. To my utter shock, I received an email NINE DAYS later informing me that my order had been "rejected" and that I would not receive the tickets. This delay in communication is unacceptable, especially when dealing with time-sensitive events. I am outraged that this website would display tickets that are not genuinely available for purchase. If they are not sure of ticket availability, they should not be displayed as available for customers to buy. This misleading practice wastes valuable time and causes immense frustration. I have used multiple ticketing websites, and I have never experienced such an issue. Once the transaction is finished, customers should be able to receive their tickets without any ambiguity. Their current statement claiming "Easily Get Your Tickets Fast. 100% Guaranteedr sTickets" is highly misleading. It would be more transparent if they disclose on their website that "if we can get the tickets you've purchased, great. If not, we will tell you in 9 days." Their reliance on a third-party to fulfill orders means that customers never have the guarantee of receiving the tickets they purchased. Due to this terrible experience, I am now forced to buy tickets at a much higher price, which is unacceptable! I'm sure many other customers have faced the same problems. Stay away from this website & use Vivid Seats (best costumer service ever) or Ticket Master. When you purchased on these sites, you will get your tickets right away! ### 1/5 — SCAM - FRAUD *2024-05-16, version 3.2.3* I used ticketsmarter once in the past, had no problem. Then I get an email almost a year later that have new tickets for an upcoming event somewhere in Vegas. I immediately contact ticketsmarter and question them about this, they say that it's a valid charge. Wth?! I contact my credit card company and report it as fraud. I emailed ticketsmarter again and tell them that this is not my charge. They tell me that I need to contact my CC company and advise them that I would like to withdraw my fraud case in the favor of ticketsmarter and there will be a follow up email with a link to resell the tickets. Why should I have to resell something that I didn't buy?!! I contact ticketsmarter again. That this is unacceptable and we cancelled our cards to ensure that it wouldn't be charged again and that ticketsmarter needs to resell these tickets not us. Ticketsmarter replies that after they looked at the tickets "purchased" they've concluded that it is unable to be relisted on their trusted partner site Ticket to Cash. That these tickets they are trying to stick me with is now my responsibility to locate another site for resale BUT..... I don't have the tickets!!! I am told that I need to pick up the tickets from a nearby location to the event on the day of the event. Wth?!!! They used my card for these tickets that are $2950!!! Then after I dispute it, tell me too bad and I have to find an alternate way to resell it because they can't and I don't even have access to the tickets until the day of the show. Stupid stupid stupid company. DO NOT WASTE YOUR MONEY HERE because your card will be on file and somehow it will be used for another event. And they will not help at all with you're refund or dispute. BE SMART AND GO WITH REPUTABLE COMPANY NOT TICKETSMARTER. COM. This company is a scam and should be shut down if there was a negative star that's what I would've rated them. ### 1/5 — Beach boys *2024-05-06, version 3.2.3* Several months ago, I purchased tickets to The Beach Boys here in Bend, Oregon. I also purchased insurance with payback if I couldn’t make it. I have called and called and spoke to several different people and no one seems to want to help. My wife who is going to go with me became critically ill and is now in hospice care and will not be alive when the concert happens. I explain this and they don’t wanna believe me. They say I need a doctors note and all this and I think that’s just wrong. I’m suffering to worry about losing all this money to see a concert that I can’t go to, I don’t know why I bought insurance if they’re not gonna honor it. Do not use this company go to Ticketmaster instead.. No one has reached out to me to help me and I have gone through several different channels even the company that that I bought the insurance from. ### 1/5 — They sell invalid tickets *2024-04-28, version 3.2.3* I got tickets from them today when I drove 2 hours to the concert and security scanned them they were invalid!!! I call costumer service and they asked me for proof!!? They open a claim after keep trying to get a refund but they just said that is hard because I don’t have proof ### 1/5 — Terrible experience *2024-04-25, version 3.2.3* This is a terrible company to work with . You don’t get the tickets till the day before the event or the day of the event . if the tickets don’t come through from third party you have to look for new ones which are higher in price and run the risk of tickets being sold out and can’t even go to the event . . Customer service is no help and try’s to get you off the phone as quick as possible. ### 1/5 — Big 10 basketball tournament *2024-03-25, version 3.2.1* I would give a lower rating if I could. when I’ve gotten tickets online from other services I have a text or email almost immediately confirming. My first purchase with you I got nothing. So I ordered again and nothing. I checked my junk mailbox and there they were. Now I had 4 tickets I only needed 2. I sold 2 tickets back to you. You sold all 4. I had to order again. This time I ordered 4 as 2 friends wanted to go. I was told on email I would have them by Thursday. Thursday evening came and no tickets. I spend time emailing your service trying to find out. The best I get is one response telling me my tickets have been retransferred. I send another message asking do I have the tickets or not. No response. I do get 1 email showing a tiny ticket so small in my email I almost missed it. I enlarge it to be able to read it. Still there hasn’t been anyone telling me how to access my ticket. The game is Friday. I go to another service order 4 more tickets, get confirmation right away and am directed how to access my tickets. Access my tickets and save to my virtual wallet. To my amazement when I access those tickets the ones I bought from you are there also. Now I have 8 and only need 4. Now I’m out $400 as it’s too late to get tickets resold at least they didn’t resell. With no way to refund my money lost of course you will get my lowest possible rating. All that was needed was directions to access my tickets. Directions did come Friday morning. Tickets were ordered and paid for on Monday! ### 1/5 — Tickets aren’t there *2024-03-14, version 3.2.1* I’ve paid twice for tickets to the Big Ten men’s basketball tournament. They haven’t shown up on the app. It is very frustrating. ### 2/5 — Not enough support *2024-03-08, version 3.2.1* Cannot find a history of purchased tickets and no support to investigate this. ### 2/5 — Same *2023-12-18, version 2.0.21* 40% service fees? Same crap as ticketmaster only less popular and reliable ### 1/5 — Worse app *2023-12-14, version 2.0.21* Why bother with this app? When it does not track your order does not make life easier.! ### 1/5 — Sorry service *2023-12-13, version 2.0.21* I will not use TicketSmarter ever again. Tickets are not delivered until September??? I would like to cancel my order but there’s no way for me to do so. There’s nothing Smart about this company!!! ### 1/5 — Shipping *2023-12-04, version 2.0.21* Why the heck is there a shipping fee on a mobile ticket. That’s ridiculous. ## Most critical reviews (10 lowest-rated) ### 1/5 — Portland fire and Indiana fever ticket *2026-07-30, version 3.5.0* I paid 90.76 for a ticket. They kept giving me the run around. Nothing the worst experience ever. Lies lies lies ### 1/5 — Awful *2026-07-03, version 3.5.0* Awful. Paid about $170. I do not have my tickets????? ### 1/5 — Apparent fraud *2026-05-11, version 3.5.0* Ordered tickets and have been emailing for a few weeks even though their support team says they will get back to me in 2 business days ### 1/5 — Horrible *2026-04-13, version 3.5.0* Worst experience ever. I purchased my tickets weeks in advance, but even 30 minutes before the Panthers game, they were still not available. Completely frustrating and unacceptable. ### 1/5 — This is a scam platform! *2026-03-31, version 3.5.0* I accept a payment for a ticket of $67 and they charged me $117 !! That price I never accepted by me This is a SCAM ! Don’t use this APP ### 1/5 — Scam *2026-03-27, version 3.5.0* Do not use ### 1/5 — DO NOT EVER USE THIS SERVICE *2026-03-01, version 3.5.0* Under no circumstances should anyone use this app or website. They will not deliver your tickets. Trust the reviews. I cannot believe Capital One Shopping recommended this service. ### 1/5 — Fraud *2025-12-25, version 3.5.0* Please don’t buy from here. It’s a scam page. ### 1/5 — Garbage *2025-10-09, version 3.5.0* Complete and utter garbage. Their name is designed to look like its ticket master to those who take a quick glance. Bought my tickets in August for a show in October. Had to call multiple times and send multiple emails so they could get the tickets from their “supplier”. First two customer service calls were fine but the third was completely and utterly disrespectful. Extremely unprofessional. ### 1/5 — Do not use *2025-09-03, version 3.5.0* Ordered tickets and when I logged into the website it said I had nothing ## Most praised reviews (10 highest-rated) ### 5/5 — Hi *2024-02-28, version 3.2.1* Love this ### 5/5 — Great App and Company *2023-11-13, version 2.0.21* App is really easy to use and very intuitive. Really easy to grab tickets and see available options. Great company for all my concert and comedy show needs! ### 5/5 — New update is great *2023-11-11, version 2.0.21* Saw that this app updated with new features that make it way easier to use than other apps. ### 5/5 — Love TicketSmarter *2023-11-11, version 2.0.21* I love TicketSmarter. Their app is easy and intuitive to use, but the service and selection is what sets TicketSmarter apart. TicketSmarter is always my first stop for events!! ### 5/5 — Easy to use, feels like web experience *2023-11-10, version 2.0.20* Clean, easy to use app. Will be using it going forward for all event tickets. ### 5/5 — Super Easy to use *2023-11-09, version 2.0.19* The look and feel is great. Simple to use - very streamline. I like search - add a location - app give me Performers, Venues, and a list of Events. Great ticket avaliblity to event and concerts I want. ### 5/5 — Love the new app! *2023-11-09, version 2.0.19* Kudos to TicketSmarter for the slick update to the app! Easy to use and easy to purchase tickets. ### 5/5 — The only place I shop for tickets! The best!!! *2023-11-09, version 2.0.19* I’ve tried so many ticket places over the years. I’ve never had a Breyer experience getting the GOOD tickets for the best price than at TicketSmarter. Thanks so Much for everything and giving me access to the best events wherever I am! ### 5/5 — Great App! *2023-11-09, version 2.0.19* Great app and even better pricing!! ### 5/5 — Fantastic App *2019-12-07, version 1.0.0* My go to app for ticket purchasing. Highly prefer this to any competitors! I would recommend this to any fan or entertainment goer. 5 STARS! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-24.*