# Tide Cleaners \| Dry Cleaning — user reviews > 206 indexed App Store user reviews of Tide Cleaners | Dry Cleaning by The Procter & Gamble Company, rated 4.90/5 from 8,170 ratings. - Source: https://appshunter.io/ios/app/tide-cleaners-dry-cleaning/id6446326585/reviews - App overview in markdown: https://appshunter.io/ios/app/tide-cleaners-dry-cleaning/id6446326585.md - Rating breakdown: 5★ 7,733 · 4★ 316 · 3★ 52 · 2★ 17 · 1★ 52 ## What do users think of Tide Cleaners | Dry Cleaning? Overall sentiment: mixed **Pros** - 👍 Convenient service - 🚀 Quick turnaround - 💯 Excellent customer service - 🧹 High-quality cleaning **Cons** - 🐛 App issues and bugs - 🤔 Confusing payment process - 🕰️ Delayed order pickups - 🤖 Lack of human support **Commonly reported bugs** - App crashes frequently - Login/account issues - Order tracking problems - Locker access difficulties **Most requested features** - Ability to pay for all items together - Option to check 'on my way' for ready orders - Improved app functionality and stability ## Newest reviews (13 of 206) ### 3/5 — No Help Feature *2026-07-24, version 1.39.1* This service works when the app works. When the app glitches you could lose your order and your clothes. And hey glitches happen but there’s no real support team to help me. I have to call the cleaner directly and they don’t know the back end of the app so we can’t work together * I think it’s very important apps have support teams for when things go wrong. Because this app doesn’t and I’m out some clothes, I will probably never use this service again. ### 2/5 — Coupon system *2026-06-17, version 1.38.0* They make the coupons a whole rigamarole. You can add to your wallet in the app but have to explicitly ask for the coupons to be added like we’re bargain hunters. Dude, I’m paying 100 a week on dry cleaning. You can just give me a 5 dollar break automatically instead of making it this anxiety inducing problem. Should I also get the newspaper again to clip out coupons for groceries? ### 3/5 — Anthony o Flaherty *2026-06-08, version 1.36.0* Well, the petite black haired lady who served me today, 5 PM June 8 location. Barton Boulevard was most unfriendly/unhelpful which is very different from the last owners. Do any coupons work for shirts Washed and pressed last people used to give one free with 4… Thank you ### 3/5 — Stuck in “we’ve picked up your order” *2026-05-15, version 1.37.0* Sent in my shirts a week ago and status keeps on changing to It’ll arrive today. No way to contact the store because they don’t pick up your phone call. Am I about to lose $300 worth of shirts? ### 5/5 — Great service *2026-05-13, version 1.37.0* The staff at the Tide Cleaners in Ballwin are wonderful. The service is quick, efficient, on time, properly cleaned, and friendly. I highly recommend them. ### 5/5 — Dependable and timely *2026-05-05, version 1.37.0* I highly recommend! ### 5/5 — Awesome Servicerec *2026-04-29, version 1.37.0* There’s no other cleaners that match the service quality and price I recommend trying Tide Cleaners⭐️⭐️⭐️⭐️⭐️ ### 5/5 — Fabulous *2026-04-29, version 1.37.0* So far, the best dry cleaner I’ve used. Staff there is very nice and friendly. ### 5/5 — Excellent *2026-04-24, version 1.37.0* Diana and Yuri was AWESOME and very kind and very professional. ### 5/5 — Great experience *2026-04-21, version 1.36.0* I’ve been using Tide for about five years so far for comforters Tempur-pedic products and they always come out looking amazing. Very satisfied. ### 5/5 — Excellent Service *2026-03-26, version 1.36.0* This was a great experience for me The service was great and easy to use. Will definitely use it again when I need dry cleaning done. ### 5/5 — Great Service! *2026-03-11, version 1.35.0* Great Service! Thanks! ### 5/5 — Great service *2026-03-06, version 1.35.0* Malika is one of my favorite clerks at Tide on Hazel Dell Crossing! ## Most critical reviews (10 lowest-rated) ### 1/5 — No customer support *2026-07-12, version 1.39.1* There is zero way to contact anyone when there are issues. My latest order, that was supposed to be delivered within 3 days, is still MIA after 10 days. This is not the first time I’ve experienced significant delays. When I call the listed phone number, it just says unavailable. This is just shady and sub-quality work. Plus half the lockers are out service (with no way to report). Any chance I could get my underwear back? Or I am just out $60+ for the privilege? ### 1/5 — App info is unreliable *2026-07-07, version 1.39.1* I signed up for pickup/delivery service 2 weeks ago. The app identified a Tide store in a neighboring city as being within my service area. I received a pickup confirmation text for two separate pickup attempts, but nobody ever showed up. After the 2nd missed pickups, I called the store. The manager said he’s “never heard of me before” and that he ignores all first time pickup requests because they end usually end up being a waste of time, with people not leaving their clothes out for pickup. The app is not set up for this type of business practice. If the stores don’t want to use this app (which is obviously true) then I don’t know what the point of it is, other than to completely waste my time. ### 1/5 — Terrible App Terrible Service *2026-05-29, version 1.38.0* I brought a jacket home today from Tide cleaners with black stains on the front. I downloaded this worthless app to see how this can be fixed and get stuck on white screen when I click on the location. Never use these people. ### 1/5 — No Place Order Button *2026-05-20, version 1.38.0* Would not let me place an order. Was fully logged in with created app at location. Completely wasted my time. ### 1/5 — Convoluted System *2026-05-18, version 1.37.0* I didn’t get any points for a $1000 order. They said I needed to present the app at the time of drop off, even though that has never been the case before. I just give my phone number and they bring up my account. Bad customer service. ### 1/5 — No app support *2026-04-30, version 1.37.0* I love my Tide Dry Cleaners but this app is trash. It won’t allow me to login and says I have an account. But my phone number is not associated with my email so I go into a loop and never can login or create an account. Fine. Try the Help menu to get support and there is none. Very disappointing. ### 1/5 — Account got blocked *2026-04-20, version 1.36.0* Account got blocked due to too many attempts because the codes that were sent to me were invalid. There’s no way to reset it or call for help!!!!!!!! ### 1/5 — ? *2026-01-05, version 1.33.0* The button to start an order disappeared on the app and now I can’t start an order online for pickup which is the whole reason why I wanted to use the service. ### 1/5 — $8.00 per item *2025-12-17, version 1.33.0* I dropped off 13 pieces of laundry all cotton golf shirts and pants and to my surprise I was charged for dry cleaning for $103.35. I have had these items laundered at other cleaners for a fraction of the cost. They couldn’t care less about my disappointment with them and the price!! I shall not return and take my business elsewhere. First and last time with them! ### 1/5 — Too expensive *2025-08-21* Two problems one very expensive $9.96 to dry clean one shirt second problem went up to drive in. Gave the gentleman my credit card and the receipt I said to him Do you need my phone for the discount said no should be in the computer gives me back my credit card charged with $9.96 I said did you give me the discount he said no it wasn't in the computer. I asked him why he didn't ask me for my phone. No answer from him. I just left not only. Are you too expensive been coming there for a few years not coming back again. **Developer response:** Thank you for taking the time to share this with us, and we apologize for the frustrating experience. If you are interested in us making it up to you, please email me at TCS-AppReviews@groups.pg.com with your full name, city, and state. ## Most praised reviews (10 highest-rated) ### 5/5 — Great!!! Great!! *2026-08-14, version 1.40.1* They are always so efficient and so helpful ### 5/5 — AMAZING *2026-08-11, version 1.40.1* Incredible app and incredible service. I had ordered a dress online covered in sharpie stains, but the dress was sold out online so I couldn’t request another. I took it to the tide cleaners and they took all the stains out completely. They also completed it very fast like 2 days. The ability to pay on the app was so efficient. Love them. ### 5/5 — Amazing *2026-07-23, version 1.39.1* You guys are unbelievable! I have been so impressed with the level of service! Thanks! ### 5/5 — Top Tier *2026-06-29, version 1.38.0* Fast turn around time, staff very friendly and professional. Clothes look great. 10/10 would recommend ### 5/5 — Quick-Clean *2026-06-24, version 1.38.0* Upbeat employees, great service! ### 5/5 — Easy and quick *2026-06-18, version 1.38.0* First time using this cleaners and it was such a quick and easy process. Also the staff was extremely friendly. I will definitely be using them again. ### 5/5 — First Time Customer. *2026-06-18, version 1.38.0* Love it! My first experience was amazing. When I entered the drive-thru, I was greeted by a staff member who answered all of my questions. She helped me to get signed up, and my item logged into the system. Then I was on my way. In the app I was able to see when my jacket was ready for pickup. Overall I received outstanding customer service, and my item looks and smells great. ### 5/5 — Very good first time *2026-06-17, version 1.38.0* Quick, easy, and affordable. Would recommend and come again. ### 5/5 — First timer *2026-06-16, version 1.38.0* I have to say that it was my first time using Tide Cleaners. The store experience was great. The store staff was friendly and told me to download the app. I left a suit and 4 shirts and by 1 PM the next day I got a notification that my clothes are ready for pick up. I work late so I couldn’t make it by closing but the store staff told me about the kiosk on the side where I could pick up 24 hrs. Prices very reasonable I mean definitely a good experience all around. ### 5/5 — Love the Tide *2026-05-23, version 1.38.0* Cleaned so nicely and bringing it home was so refreshing. It was worth the money because the blankets smelt awesome and it took the extra work off me. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-07.*