# Tidio — AI customer support software

> AI customer support suite with live chat, chatbots, and lead generation. (iPhone/iPad app by TIDIO POLAND SP Z O O.)

- Source: https://appshunter.io/ios/app/tidio/id916822567 (this page in markdown: same URL + `.md`)
- Developer: [TIDIO POLAND SP Z O O](https://appshunter.io/developer/916822566)
- Category: Business, Utilities
- Price: Free
- Rating: 4.76/5 from 4,771 App Store ratings · 466 written reviews indexed
- Age rating: 17+
- Requires: iOS 13.4 · 65 MB
- Languages: English, French, Russian, Spanish
- Released: 2014-09-17
- Data updated: 2026-08-27
- Monetization: freemium
- User reviews in markdown: https://appshunter.io/ios/app/tidio/id916822567/reviews.md

## What is Tidio?

The Tidio app gives you access to Tidio’s all-in-one AI customer support software suite comprising help desk, chatbot/AI agent, live chat, and lead generation features. With the Tidio mobile app, you’ll be able to use live chat and chatbots for customer satisfaction, increasing sales, generating leads and much more.

Features:

-Talk to your customers wherever you are

Quick Responses - send them during a conversation in a single click, so you can spend more time answering complex enquiries

Chatbots - generate leads while you’re offline using chatbots

Live Visitor List - list of all visitors browsing your website

Visitors Details - access details such as visitor IP, city, country, device type and browser

Push Notifications - get notifications about new messages, even when the app is closed

## Key features

- Live chat with customers
- AI-powered chatbots for lead generation
- Quick response templates
- Real-time visitor list
- Detailed visitor information
- Push notifications for new messages

## What do users think of Tidio?

Overall sentiment: mixed

**Pros**

- 👍 Easy to use
- 🚀 Responsive and fast
- 💡 Helpful chatbot features
- 🤝 Great for customer communication
- 💰 Affordable pricing

**Cons**

- 🐛 Unreliable notifications
- 🔄 Frequent app crashes and glitches
- 🔒 Concerns about data privacy
- 💰 Limitations in free plan
- 📱 Mobile app lacking features

**Commonly reported bugs**

- Inability to stay logged in
- Failure to show live chat messages
- Blurring of customer information
- Frequent app log-outs

**Most requested features**

- Multi-account support
- Customizable notification sounds
- Improved mobile app functionality
- Integration with other platforms
- More detailed analytics and reporting

## Recent user reviews (10 of 466)

All indexed reviews: https://appshunter.io/ios/app/tidio/id916822567/reviews.md

### 1/5 — I can’t understand how this app is still so horrible!

*2026-07-01, version 9.19.0*

How are there so many bugs in a world of AI and affordable development?! If you are live messaging someone, it doesn’t load on the screen. So you have to exit and come back in to see. It seems they FINALLY resolved a years old issue of logging you out constantly. So many bugs on such a simple app. I’m cancelling my $70+ subscription after 5+ years of lack of satisfaction. I don’t know how this still operates. Look into another app.

### 5/5 — Last update - give back - is message was read

*2026-01-16, version 9.2.0*

Last update - give back - is message was read

### 1/5 — Force log out

*2025-12-12, version 8.79.0*

A lot of times I go to check the app I’m logged out. How are there not more reviews about this I can’t be the only one. We need a fix as I’m looking for alternatives cause of this issue.

### 1/5 — Which part of my previous message did you not understand?

*2025-10-19, version 8.78.0*

Hello,

Which part of my previous message did you not understand? I made it very clear that I do not wish to continue the free trial you offer with your Tidio tool.

Or is this so-called “free trial” simply a deceptive strategy to charge customers regardless of their consent, using the excuse that you “didn’t understand” the client’s request?

I expect this issue to be resolved immediately and my request to be respected.

### 2/5 — Will not stay logged in, will not show you live messages

*2025-09-26, version 8.76.0*

The app will not keep you logged in. Super annoying and SUCH a simple fix. Now you have to let your entire enterprise team have the password plastered in their notes on their phone and if anyone forgets, pray they don’t reset the password. It also won’t show you live chats, so if you receive a response it might show as a notification but won’t show in the app. Super simple entry level development resolutions available. lol Tidio contact me if you need help these are WILD problems to be having as such a developed company.

### 5/5 — Communication

*2025-08-24, version 8.75.1*

I love Tidio! It’s easy to use connects me immediately anytime I choose right to the customer  . Live chat or automated! It really helps me make money at the end of the day!

### 5/5 — Super facile à utiliser

*2025-08-07, version 8.74.0*

Je recommande !

### 5/5 — Taggs

*2025-06-26, version 8.72.0*

Please add options to add tags in mobile version (iOS)

### 1/5 — Do not use Tidio!

*2025-05-24, version 8.69.0*

We’ve been using Tidio plugin for a year. It was amazing since last month. We are a very small business. We don’t have budget to pay a premium service so we use its free service and we were happy with it. It was enough service for us because we don’t need bot messages. Suddenly a pop up occurred on the screen every 2 seconds!!! What is going on every 2 seconds??? They are just trying you not to use free version, they are trying to make you pay money otherwise they will block everything! I am not lying I believe most of you who use free version see that. It is like crazy! Every 2 seconds! You cannot write to your customer, you cannot read! They started to blur our customers emails when they enter their email to create a ticket - they blur the ticket, conversation, customers’ messages, all ticket screen! just because you exceeded 50 conversation limit. The thing is we don’t use your bots! We manually join the conversation, we write our messages manually. “You” I mean “your bots” don’t work at our website. How can you blur my customers tickets??? With this kind of bad attitude and bad intentions of your company, we will not purchase anything to use your product. This is my first review for an app. We will definitely switch to another plugin and I am willing to pay for their services but not for Tidio!!! Never and ever. I do not recommend. Do not use Tidio!

### 5/5 — Great app!

*2025-05-15, version 8.68.0*

Great app and easy to use!! Highly recommended!!

## Frequently asked questions about Tidio

### What does the Tidio app do?

The Tidio app offers an all-in-one AI customer support suite. It allows businesses to engage with customers through live chat and automated chatbots, generate leads, and manage customer interactions efficiently from a mobile device.

### What are the key features of the Tidio app?

Key features include real-time live chat, AI chatbots for lead generation and offline support, quick response templates for faster replies, a live visitor list, detailed visitor information, and push notifications for new messages.

### Is the Tidio app free to use?

The app is part of Tidio's freemium model. While core functionalities like live chat and basic chatbot features are often available for free, advanced features or higher usage limits may require a paid subscription.

### What kind of businesses is Tidio suitable for?

Tidio is suitable for a wide range of businesses, from small startups to larger enterprises, that want to enhance their online customer support, improve user engagement, and capture more leads directly from their website.

### How does the app help with customer satisfaction and sales?

By providing instant support via live chat and chatbots, the app helps resolve customer queries quickly, leading to increased satisfaction. The lead generation features also help capture potential customer information, directly contributing to sales growth.

## Version history (last 5 releases)

### 9.19.0 — 2026-06-10

Changelog:
- Bugfixes and improvements

### 9.18.0 — 2026-05-27

Changelog:
- Bugfixes and improvements

### 9.17.0 — 2026-05-12

Changelog:
- Bugfix offline messages duplications
- Feed adjustments
- Extra monitoring

### 9.16.0 — 2026-05-05

Changelog:
- Bugfixes and improvements

### 9.15.0 — 2026-04-16

Changelog:
- Bugfixes and improvements

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*