# Tidio — user reviews > 466 indexed App Store user reviews of Tidio by TIDIO POLAND SP Z O O, rated 4.76/5 from 4,771 ratings. - Source: https://appshunter.io/ios/app/tidio/id916822567/reviews - App overview in markdown: https://appshunter.io/ios/app/tidio/id916822567.md - Rating breakdown: 5★ 4,218 · 4★ 256 · 3★ 114 · 2★ 63 · 1★ 121 ## What do users think of Tidio? Overall sentiment: mixed **Pros** - 👍 Easy to use - 🚀 Responsive and fast - 💡 Helpful chatbot features - 🤝 Great for customer communication - 💰 Affordable pricing **Cons** - 🐛 Unreliable notifications - 🔄 Frequent app crashes and glitches - 🔒 Concerns about data privacy - 💰 Limitations in free plan - 📱 Mobile app lacking features **Commonly reported bugs** - Inability to stay logged in - Failure to show live chat messages - Blurring of customer information - Frequent app log-outs **Most requested features** - Multi-account support - Customizable notification sounds - Improved mobile app functionality - Integration with other platforms - More detailed analytics and reporting ## Newest reviews (11 of 466) ### 2/5 — Will not stay logged in, will not show you live messages *2025-09-26, version 8.76.0* The app will not keep you logged in. Super annoying and SUCH a simple fix. Now you have to let your entire enterprise team have the password plastered in their notes on their phone and if anyone forgets, pray they don’t reset the password. It also won’t show you live chats, so if you receive a response it might show as a notification but won’t show in the app. Super simple entry level development resolutions available. lol Tidio contact me if you need help these are WILD problems to be having as such a developed company. ### 2/5 — Mauvaise gestion des étiquettes *2025-05-01, version 8.67.0* Vraiment sympa, mais dommage car ce que j'utilise le plus au quotidien c'est une gestion des conversations via étiquettes. Là il est impossible de filtrer des conversations par étiquettes, de les voir apparaître directement dans la boîte de conversation ni même de les ajouter simplement via l'application mobile mais que sur ordi. ### 3/5 — App often logs out *2025-01-11, version 8.63.0* Great product but the app always logs me out!! We can miss messages like this. ### 5/5 — Great app *2024-11-11, version 8.61.0* Recommended ### 2/5 — Brilliant at first until the update. *2024-10-27, version 8.59.0* First off ain’t cheap to be with you guys. Everything was fine till they decide to tweak the app. Now you cannot see the other operators chat which is stupid because that’s how we share across the chat so we can help our clients better! Bring back the old interface! ### 4/5 — Fix the bugs pls!! *2024-10-06, version 8.58.0* Good app with a few issue that NEED to fixed. 1.) when you’re in an active chat, if a different visitor goes into your website and you’d like to click that one(from the notification bar at the top), It says “error something went wrong”. 2.) lately I can’t see what page the customer Is on and this is a new thing. Please fix these, especially the last! ### 2/5 — Buena pero hay ciertos bugs *2024-08-28, version 8.56.0* El auto corrector no funciona bien en el apartado de tickets, marca la palabra mal pero no la corrige de forma automática a pesar de tener activa la opción. No tiene modo oscuro. ### 5/5 — Fantástico!!!! *2024-07-25, version 8.53.0* Lo mejor de lo mejor felicidades ### 5/5 — I love it *2024-06-22, version 8.52.0* The best app for all your clients ### 5/5 — Excellent App *2024-06-12, version 8.51.0* Fabulous app ### 5/5 — Awesome experience *2024-05-22, version 8.50.0* Been working with app for 2 weeks and it’s been amazing. I can easily interact with potential new clients ## Most critical reviews (10 lowest-rated) ### 1/5 — I can’t understand how this app is still so horrible! *2026-07-01, version 9.19.0* How are there so many bugs in a world of AI and affordable development?! If you are live messaging someone, it doesn’t load on the screen. So you have to exit and come back in to see. It seems they FINALLY resolved a years old issue of logging you out constantly. So many bugs on such a simple app. I’m cancelling my $70+ subscription after 5+ years of lack of satisfaction. I don’t know how this still operates. Look into another app. ### 1/5 — Force log out *2025-12-12, version 8.79.0* A lot of times I go to check the app I’m logged out. How are there not more reviews about this I can’t be the only one. We need a fix as I’m looking for alternatives cause of this issue. ### 1/5 — Which part of my previous message did you not understand? *2025-10-19, version 8.78.0* Hello, Which part of my previous message did you not understand? I made it very clear that I do not wish to continue the free trial you offer with your Tidio tool. Or is this so-called “free trial” simply a deceptive strategy to charge customers regardless of their consent, using the excuse that you “didn’t understand” the client’s request? I expect this issue to be resolved immediately and my request to be respected. ### 1/5 — Do not use Tidio! *2025-05-24, version 8.69.0* We’ve been using Tidio plugin for a year. It was amazing since last month. We are a very small business. We don’t have budget to pay a premium service so we use its free service and we were happy with it. It was enough service for us because we don’t need bot messages. Suddenly a pop up occurred on the screen every 2 seconds!!! What is going on every 2 seconds??? They are just trying you not to use free version, they are trying to make you pay money otherwise they will block everything! I am not lying I believe most of you who use free version see that. It is like crazy! Every 2 seconds! You cannot write to your customer, you cannot read! They started to blur our customers emails when they enter their email to create a ticket - they blur the ticket, conversation, customers’ messages, all ticket screen! just because you exceeded 50 conversation limit. The thing is we don’t use your bots! We manually join the conversation, we write our messages manually. “You” I mean “your bots” don’t work at our website. How can you blur my customers tickets??? With this kind of bad attitude and bad intentions of your company, we will not purchase anything to use your product. This is my first review for an app. We will definitely switch to another plugin and I am willing to pay for their services but not for Tidio!!! Never and ever. I do not recommend. Do not use Tidio! ### 1/5 — Inability to contact or change the look *2025-04-06, version 8.65.0* After many attempts to contact for assistance on accessing desktop via mobile we’re stuck at a show without help. ### 1/5 — New version glitches *2024-11-29, version 8.62.1* I’ve messaged Tidio support a number of times and even sent video recordings of the app glitching. You have to kill the app then re load it to see if any new customers have opened a chat. The new tab system on mobile just makes everything longer. Not good UI. Also the price is increasing too. No help from support. It’s been days since I’ve messaged them and I’ve heard nothing. Even sent a chase to support and again nothing. They wanted a screen recording video of the glitch and still nothing. ### 1/5 — Bugs *2024-10-04, version 8.58.0* no se puede renombrar los tickets, se traba al escribir cualquier cosa en los nombres de los usuarios en iPhone , arreglen su horrorosidad ### 1/5 — Bogus!!! *2024-09-07, version 8.56.0* My husband owns his own home inspection company and added Tidio to his website. Of course just trying it out he purchased the lowest cost plan. It was ok for a while and then all of the sudden we kept getting notifications that users were on the website all night long. Nearly 100 a night! Come on man! So the package my husband bought allowed up to 500 visitors. So tell me why all the sudden this starts happening and then we get an email saying we need to upgrade because we have had 500 visitors. Someone working for Tidio has been going to our website almost a hundred times a nights for 5 nights at least. I would love to share the photos of my notifications so yall can see how crazy this is. You can’t tell me this is not a scam!!! ### 1/5 — Ψεύτικες επισκέψεις *2024-06-20, version 8.52.0* Το συνέδεσα την ιστοσελίδα και όλη μέρα κουδουνίζει επισκέψεις στην σελίδα. Fake για να κανείς συνδρομή ### 1/5 — Where’s my account !? *2023-02-17, version 8.32.0* Does anyone else struggle to get a real answer out of the support team here. I’ve installed the app but I still don’t have access to my account ,like how!? The solutions I’ve bin given can only be utilized after my account is accessed which I don’t have. The app is overall a huge headache to deal with, sorry but I gotta be honest here. ## Most praised reviews (10 highest-rated) ### 5/5 — Last update - give back - is message was read *2026-01-16, version 9.2.0* Last update - give back - is message was read ### 5/5 — Communication *2025-08-24, version 8.75.1* I love Tidio! It’s easy to use connects me immediately anytime I choose right to the customer . Live chat or automated! It really helps me make money at the end of the day! ### 5/5 — Super facile à utiliser *2025-08-07, version 8.74.0* Je recommande ! ### 5/5 — Taggs *2025-06-26, version 8.72.0* Please add options to add tags in mobile version (iOS) ### 5/5 — Great app! *2025-05-15, version 8.68.0* Great app and easy to use!! Highly recommended!! ### 5/5 — Amazing *2025-05-10, version 8.68.0* Great for small business ### 5/5 — Version Gratis Ideal *2025-03-24, version 8.65.0* La versión gratis es lo que necesita cualquier pequeña o mediana empresa como la mía. ### 5/5 — great platform *2025-02-20, version 8.65.0* tidio is a easy to use platform to integrate into shopify , really helps boost my sales and love the app for notification and analytics right at my fingertips ### 5/5 — Super application *2025-02-06, version 8.64.0* Je l’utilise depuis plusieurs mois et j’en suis ravi ! ### 5/5 — amazing app *2025-01-22, version 8.63.0* recently we are using AI chat bots and they are getting better and better . i love when you can choose the style they reply (personality). --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*