# tiket.com Flight & Hotel Deals — user reviews

> 72 indexed App Store user reviews of tiket.com Flight & Hotel Deals by Tiket.com, rated 4.70/5 from 540 ratings.

- Source: https://appshunter.io/ios/app/tiketcom-flight-and-hotel-deals/id890405921/reviews
- App overview in markdown: https://appshunter.io/ios/app/tiketcom-flight-and-hotel-deals/id890405921.md
- Rating breakdown: 5★ 469 · 4★ 30 · 3★ 9 · 2★ 6 · 1★ 26

## What do users think of tiket.com Flight & Hotel Deals?

Overall sentiment: mixed

**Pros**

- 💰 Competitive pricing compared to competitors
- 🎉 Frequent promotions and discounts available
- 👍 User-friendly booking process
- ⭐ Good customer service responsiveness
- 🌐 Wide selection of travel options
- ✅ Reliable app functionality for many users

**Cons**

- 💳 Payment system issues and failures
- 🚫 Misleading pricing (hidden taxes and fees)
- 📱 App crashes and freezes frequently
- 🔐 OTP/verification problems for international users
- 😤 Poor customer support responsiveness
- 🎫 Refund policy issues and delays
- ⚠️ Misleading promotional claims
- 🌍 Language localization not working properly
- 🔄 Session loss when switching between apps
- 📵 Excessive push notifications

**Commonly reported bugs**

- Payment verification links blocked by Google security
- OTP codes not sent to US phone numbers
- App closes checkout when switching to other apps
- Promo code removal when adding payment card
- Infinite loading screens
- Flight search page inaccessible
- App crashes on older iOS versions
- Profile traveler data lost after updates
- Duplicate booking prevention error on first booking
- Payment confirmation showing as pending despite successful charge
- Refund points not credited after updates
- Persistent update notification popup despite latest version installed

**Most requested features**

- Support for international phone numbers for OTP verification
- Proper English language localization option
- Ability to apply promo codes at checkout without page reload
- Better booking management interface
- Improved refund submission feature visibility
- Session persistence when switching between apps
- Email unsubscribe functionality
- Support for foreign credit cards without additional verification

## Newest reviews (12 of 72)

### 3/5 — Nice APP. Useless carrots.

*2025-07-13*

The APP works very well.  However I find the “discounts” do not materialise and the vouchers are valueless as the accommodations are SO much dearer than competitors.

**Developer response:** Hi T-matet. We’re sorry for the inconvenience and thank you for taking the time to leave a review. Could you kindly share more details about your experience regarding the promo discrepancy with our 24-hour Customer Care team via email at cs@tiket.com with the subject: "App Review Confirmation"? We’ll be happy to assist you. Thank you🙏

### 1/5 — Unable to validate payment

*2024-05-10, version 4.80.0*

I tried for an hour to validate a payment method, but every option is buggy. 

Customer support loops in menu options that do not apply, nowhere to contact them, no way to make it work.

I booked the hotel i wanted through another new app and it worked right away.

Good luck fixing your site.

### 1/5 — Absolutely expect 0 customer support

*2024-04-04*

After booking a ticket through the app I tried to setup an account. This organization does not have the ability to send OTP codes to US phones. And as they REQUIRE 2-step authentication it is IMPOSSIBLE to setup or make any changes to bookings. Their support through WhatsApp is AWEFUL. I’ve had 0 response through their help line. Their email support over the LAST 2 MONTHS. Just goes around in circles.

**Developer response:** Hi t-mates, We apologize for the inconvenience and thank you for taking the time to leave a review. Please tell us the details of your experience through our 24-hour Customer Care via Email: cs@tiket.com with the subject: “Confirm App Review”. We will be happy to help you. Thank you 🙏

### 2/5 — No language option

*2024-03-21, version 4.77.0*

The app lets you select English as a language when you first install but this has no effect on the actual language of the app which is in Indonesian.  I’ve looked everywhere on the app to change the preference but it doesn’t exist so this is an Indonesian language only app and pretty useless for anyone who doesn’t speak Indonesian.

### 1/5 — The most frustrating way to buy tickets

*2023-12-07*

Closes the checkout and returns to the ticket store page every time you switch out of the app (e.g. to check for messages or copy the bank 3DSecure code). You have to visually copy the card number and rely on the SMS notification popup to successfully buy a ticket without switching from the app. If it weren't for the discounted tickets I would never subject myself to such frustration.

**Developer response:** Hi t-mates. We apologize for the inconvenience and thank you for taking the time to leave a review. You can tell us the details of the problem via Email: cs@tiket.com with the subject: “App Review Confirmation”. We are waiting for confirmation and we will be happy to help you. Thank you 😊

### 1/5 — Ridiculously bad

*2023-10-30*

This is the wooooorst! Hahaha. Every time you check anything on other app, it reboots! Even a card number or a price. What about the fact that adding a card to pay removes your promo code? What a JOKE. Bye Tiket. Go scam other guy.

**Developer response:** Hi t-mates. We apologize for the inconvenience and thank you for taking the time to leave a review. Please tell us the details of your experience through our 24-hour Customer Care via Email: cs@tiket.com with the subject: “Konfirmasi Review App”. We will be happy to help you. Thank you 😊

### 1/5 — Still can’t receive OTP using U.S. cell phone number

*2023-06-20*

The app allows you to choose a U.S. phone number, but it can’t send the one time password to it. If Gojek can do it, I don’t see why they can’t.

**Developer response:** Hi t-mates,
We are really sorry for the trouble. Thank you for your review, it help us to be better again. Don't worry, we will help you. Regarding to your trouble, please send us an email to cs@tiket.com with subject "Konfirmasi Review App". Hopefully the trouble will solve as soon as possible. Thank you 😊 by : FA

### 1/5 — Useless CS

*2023-04-23*

Better to stay away from this app, they only blaming customer. Never trust their customer services. Bad app, unable to do the least things.

**Developer response:** Hi t-mate. Sorry for the inconvenience and thank you for taking the time to leave a review. Please tell us about your experience through our 24-hour Customer Care which you can contact via Email: cs@tiket.com with the subject: "Konfirmasi Review App". We will be happy to help you. Thank you 😊 by : AG

### 1/5 — Money grubber application

*2023-02-08*

Informed bad stay refused to refund. Never completed the check-in because harassment from the hotel staff yet refused to refund. This application is redundancy in the travel industry. Book your stays from other applications. Scammers united. Yikes.

**Developer response:** Hi t-mates, 
We are really sorry for the trouble you've experienced. We know you are really dissapointed with us. Thank you for your review. It will help us to be better again in the future. We'll very grateful if you want to tell us the detail of your problem with our customer care. Please send email to cs@tiket.com with subject "Konfirmasi Review App”. We are waiting for your email. Hopefully this trouble will never happen again. Thank you 😊 by : FA

### 1/5 — DELETE MY ACCOUNT

*2022-12-29*

DELETE MY ACCOUNT ASAP! This is the stupidest application I have ever seen.

**Developer response:** Hi t-mates, We apologize for the inconvenience and thank you for taking the time to leave a review. Please tell us the details of your experience through our 24-hour Customer Care via Email: cs@tiket.com with the subject: “Konfirmasi Review App”. We will be happy to help you. Thank you 😊 by : NH

### 1/5 — bad cs

*2022-08-13*

bad customer service.

**Developer response:** Hi t-mates. We apologize for the inconvenience. Please tell us in more detail regarding your concern so we can check and assist you better via Email: cs@tiket.com with the subject: "Confirmation of App Review". We will be happy to help you. Thank you 😊 by : IV

### 1/5 — Unresponsive app

*2022-08-09, version 4.40.0*

The app doesn’t work very well. It logged me out, my first booking disappeared, yesterday then appeared again and I haven’t been able to verify my phone number because I am not receiving the code.

## Most critical reviews (10 lowest-rated)

### 1/5 — No refund after booking failure!

*2026-07-24*

I was using this app by a low price advertised hotel, then causing a tiket official booking failure. Almost a weeks time of emails explanations, finally they agreed for refund but only in-app reward point ;)
Good luck using it, I would say this is a scam app!

**Developer response:** Hi t-mates. We apologize for the inconvenience and thank you for taking the time to leave a review. Please tell us the details of your experience through our 24-hour Customer Care via Email: cs@tiket.com with the subject: “Konfirmasi Review App”. We will be happy to help you. Thank you 🙏

### 1/5 — Scammer app no refunds

*2026-03-19, version 5.14.0*

Tiket.com is a scam company, I made booking through this app which was fully charged but in app booking was showing unpaid, when I contact their support dozens of time by phone calls and emails, after 3 days somehow they has confirmed my payment was successful but system was unconformable and they going to refund me by payment method, again after I update my bank details to them, they excused again saying the refund must to be match with their records which is different from mine, and means they cannot refund but to refund by in-app points and vouchers!
If you are reading this please stay alerted and away from this company, It’s scam trap!!! I have reported my cases and others to the Indonesia tourism board for attention. If you facing the same please report this company to the Indonesia GOV also report this app to Apple! Please you must!

### 1/5 — Not convenient

*2026-03-07*

The payment confirmation is really bad, i had to call for help to confirm the booking status, I mean payment was fully charged but their system is showing pending status. And halo ticket is in loading screen indefinite omg this app isn’t even tested! Will not bother to use once more!

### 1/5 — Apps Sucks

*2026-01-10*

Payment keeps failing for no reason. Tried multiple cards with enough balance and none worked, even though it used to be fine. App tells me to “verify payment” but the verification link gets blocked by Google, so I literally can’t do anything. Tried many times, still failed. Super frustrating and a terrible experience. Fix your payment system.

**Developer response:** Hi T-Mate, We apologize for the inconvenience and thank you for taking the time to provide a review. If you encounter any problems, please describe them in detail to us via email: cs@tiket.com with the subject line: “App Review Confirmation.” We will be happy to help. Thank you 🙏

### 1/5 — Don’t use these

*2025-09-28*

Scammers

**Developer response:** Hi t-mates, Sorry for the inconvenience and your unpleasant experience. You can tell us the details of your problem by email address cs@tiket.com with subject: "Confirm App Review" so we can help to check it further. We are waiting for your confirmation. Thank you 🙏

### 1/5 — Tiba tiba di refund

*2025-09-16*

Saya sampai hotel ternyata di refund orderan saya ., 
Sangat mengecewakan

**Developer response:** Hai Hendrajenov, Mohon maaf atas ketidaknyamanannya dan terima kasih sudah meluangkan waktu untuk memberikan ulasan. Boleh diceritakan detail untuk kendala yang kamu alami kepada kami dengan menghubungi via email ke cs@tiket.com dengan subject: “Konfirmasi Review App”. Kami tunggu konfirmasinya. Terima kasih 🙏

### 1/5 — Misleading, not honest, no support

*2025-01-13, version 4.95.0*

It shows hotel is 100% refundable, then tiket.com charges Refund Service Fee, stay away from this nasty company!

### 1/5 — No sound

*2024-08-20*

Even my iphone was silent, i could hear music! Why should I listen your sound in spite of no sound??

**Developer response:** Hi t-mates, We apologize for the inconvenience. Thank you for your criticism and suggestions. This will be an input for us in the future and we will help convey it to the relevant team. Thank you 🙏

### 1/5 — Could not register

*2024-08-03, version 4.86.0*

I have a US number, but never received the code. Tried a few times. I even be tried using “other” method, but it was the same thing.

### 1/5 — Ngeselin bangett sekarang harganya gk termasuk pajak

*2024-07-09, version 4.84.2*

Dulu tuh suka banget pake tiket.com soalnya harganya bersahabat & jelas (udh include pajak gitu nett ratenya). Sekarang tergoda keliatanya murah pas mau booking ehh ternyata belom termasuk pajak dongg wkwkwk. Sekarang juga ratenya jg entah knp lbh mahal dr dulu. Mending pesen lewat aplikasi burung putih ato gak book direct. Udah males sekarang pake tiket.com

## Most praised reviews (10 highest-rated)

### 5/5 — My trips

*2026-04-04*

Very hepful

### 5/5 — Bagus

*2025-12-19*

Sudah sering pakai

### 5/5 — Byk promo

*2025-10-17*

Awesome

### 5/5 — Good job

*2025-10-07*

Semua pelayanan dari CS tiket.com pantas diberi bintang 5. Sabar, cekatan, cepet konfirmasi rela telpon ke nomor internasional. Terima kasih semoga sukses

### 5/5 — Easy

*2025-04-08*

Always easy to book with tiket.com

### 5/5 — Absolutely expect 0 customer support

*2024-08-15, version 4.87.0*

I’m changing my review after Ticket.com fixed their 2 part authentication. I used the app in the USA to confirm my tickets and it worked fine in Indonesia.

### 5/5 — Great service 👍👍👍👍

*2023-05-05*

Never had problems,
Great service 👍
🙏🙏🙏

### 5/5 — Nice Rate

*2022-01-21, version 4.28.0*

aplikasi yg luar biasa dan sangat membantu untuk liburan,caranya gampang untuk memilih liburan yg kita inginkan,tentunya dengan harga yang memuaskan,,mantap tiket.com

### 5/5 — Good

*2021-10-26, version 4.24.0*

Very Good tiket.com

### 5/5 — Customer Service tanggap

*2021-06-07, version 4.15.0*

Suka banget sama aplikasi tiket.com. Customer service juga tanggap untuk masalah penggantian nomor telepon saya. Saya jelaskan masalahnya melalui email dan kurang dari 24 jam, masalah tersebut tertangani.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*