# Time Internet — user reviews > 57 indexed App Store user reviews of Time Internet by TIME dotCom Bhd, rated 2.00/5 from 4 ratings. - Source: https://appshunter.io/ios/app/time-internet/id6479628534/reviews - App overview in markdown: https://appshunter.io/ios/app/time-internet/id6479628534.md - Rating breakdown: 5★ 1 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 3 ## Newest reviews (18 of 57) ### 2/5 — Some Feature Not Functioning *2026-05-17, version 3.0.4* I cannot set guest wifi, set the parental control & check blacklist..All not functioning. I cannot access those feature. Why? Before updating i can access. ### 1/5 — Bad experience for the Time id *2026-04-26, version 3.0.1* 1. First navigation to do Time ID for first time. 2. OTP through phone or email. Somehow it pushes for both method. While no problem to push for both. Some how passed the phone otp. And not the email. The email are not received. And since YOU ARE TIME (Seller) MAKE SURE YOU LET THE USER KNOW WHAT THE EMAIL ADDRESS SENDER WILL BE. Else you will go to spam or junk or whatever i just couldn find the mail. Now i cannot receive the 1st otp through email. While the second retry asks to wait for 2+ minutes. What are you?! Payment gateway ? EWallet? Digital bank? Coin Exchange? Make it simpler lah! We are not storing money here. Just to pay bill laaa. Mebayar nie bukan activity yang menyeronokkan. Make it easy on people that are using it. ### 1/5 — Time App Review Johor *2026-04-12, version 1.15.6* This app is beyond useless unless you are looking to pay your internet bill. They have a beautiful auto debit subscription. If you need customer service, you will be talking to AI and running “diagnostics” all day long which won’t fix any LOS issues or any other issues you will have with your internet. The layout is basically to just get you to pay your internet bill but this is the result of capitalism who cares if you need help as long as you’re paying them already ### 1/5 — SLOW APP *2026-04-08, version 1.15.6* Very slow and lagging..even with good wifi or data connection, nothing can be done with the app. After long time waiting to load, even had the audacity to tell no internet connection. Kindly improve your app. ### 1/5 — Ahsar *2026-04-05* I’ve been using TIME Internet for a while now, and honestly, the experience has been disappointing. The speed is inconsistent—sometimes it’s okay, but most of the time it’s painfully slow, especially during peak hours. What’s worse is that the price keeps increasing over time. I started paying 100 RM, and now it’s gone up to 150 RM without any noticeable improvement in service. Definitely not worth the money. ### 1/5 — Trash app *2026-03-31, version 1.15.6* Most of the time you cannot manage ur WiFi or see your Internet status, can’t even pay on the app, u press pay bill then it shows you “Oops! Not connected to the internet” as if it’s mocking you or trolling you ### 1/5 — Not able to make payment *2026-03-24, version 1.15.6* I dont know whats wrong with you guys previous version just perfect till you decide to change to freaking worse apps. Went to payment page straight no connection arghh!!!! ### 1/5 — Useless app – cannot even pay bills *2026-03-22, version 1.15.6* The app keeps showing no internet connection when my internet is working perfectly fine. I cannot even complete a simple bill payment. What’s the point of having this app if basic functions don’t work? This is extremely frustrating and inconvenient. Please fix your system. ### 1/5 — App can't login *2026-03-08, version 1.15.6* This year 2026 until now I can't login anymore. Please fix it. I want to view and pay my bill, view internet usage more easily within your app. You make easier for the customers, people will happy for your services. ### 2/5 — App not responsive and slow *2026-02-27, version 1.15.6* Home page takes too long to fully load. Difficult to pay to constant loading of certain assets. Overall its slow … ### 1/5 — App crashing while login *2026-02-10, version 1.15.5* Really getting me angry with this app and also have 3month unpaid while i paid every month when get to them support always crash and need to start from new chat please take care of your cust before your cust moved to other provider ### 2/5 — Good wifi but worst app for payment *2026-02-08, version 1.15.5* as per the title,seriously why is the app so slow and glitchy when payment is being made through the app. if payment made its doesn’t reflect for sometime ### 1/5 — Suck apps *2026-02-07, version 1.15.5* When I want to pay monthly bill keep loading please lah if not done yet don’t release it. Suck system!!!! ### 1/5 — Log in error, and unable to pay bill *2026-02-06, version 1.15.5* Keeps showing “something went wrong” and when I tried to pay a specific bill, it’s stuck at loading. I’m afraid to use the QR as I have to input the right bill amount. And knowing how IP companies work, it will not count toward the specific bill I want to pay and they’ll ask me to pay for all bills even if one has a later deadline. ### 1/5 — be careful! *2025-12-30, version 1.15.5* be careful to choose your internet provider, this one will charge you high on termination even after your contract finished. ### 1/5 — Unsuccessful payment *2025-12-18, version 1.15.5* The app mislead me to pay for 2 months of wifi payments. Tried paying first time and it came out unsuccessful. Checked bank account balance and it’s still the same so i tried again. Successful but deducted twice?? Please ah im a student ### 1/5 — Disappointing *2025-12-15, version 1.15.5* It’s ridiculous that the app still can’t process online payments. Banks keep rejecting transactions via this app and this has been happening for a long time. Basic functionality is broken and clearly not a priority. Very disappointing. ### 1/5 — Why bother have app if its not useable *2025-12-01, version 1.15.5* I've been using this for quite sometimes and instead of progressing further ITS PROGRESSING BACKWARD?!!!! guys we pay monthly for your service, the least you can do is provide a good app, A WORKING APP for us to pay. later if delay payment uyooo all want to blame blame us. FIXXX THIISSSSS ## Most critical reviews (10 lowest-rated) ### 1/5 — Very bad *2026-06-11, version 3.0.5* It is extremely slow and inconsistent. Account statements don’t update properly. Loading is around infinite. You have your customers just because they don’t have many choices. As it will be changed and customers start to leave I hope you will understand. Just hire a good engineers for competitive salary and don’t patch up holes ### 1/5 — Troublesome *2026-06-10, version 3.0.5* every time this app updates, you have to log in again with the OTP process which is difficult to receive, the helpline keeps resending the new OTP via email. but it's still like that. last time I tried to do it myself, using another email, then I could. but when I wanted to be able to, I wanted to download the receipt of previous bill payments, the document was not available. what's the problem? try not to update apps frequently, it's annoying for users ### 1/5 — Worst experience *2026-06-07, version 3.0.5* I was promised the offer for RM99 for 6 months which is very misleading even after adding 6% tax the amount should not be over RM 120 per month. They told me there were no hidden charges yet i was charged extra. I have now given a deposit already so im stuck with them but please domt bother taking services from them. The internet is inconsistent and slow even after taking the RM 600 package ### 1/5 — Waste of memory *2026-05-26* Absolutely useless. It doesn’t work. I don’t know why they changed it. The older version worked better. ### 1/5 — Poor service *2026-05-22, version 3.0.4* I am extremely disappointed with the poor service and handling of my account termination request. In February, I contacted your customer service team to terminate my TIME WiFi subscription because my relocated area does not have TIME coverage. During the call, your staff informed me that they would assist with the termination process. However, no one clearly explained that I was still required to log into the system and manually click the termination button myself. As a result of this lack of proper guidance, my account was never officially terminated, and I only discovered this after receiving emails requesting payment for the outstanding balance. I immediately contacted your team again to explain the situation and requested for the charges to be waived, as: * My contract had already ended in February; * I have not used the service at all since February; * The issue happened due to incomplete and misleading information provided by your staff. Unfortunately, the communication and support provided have been extremely frustrating and unhelpful. Despite explaining the situation multiple times, I am still being asked to pay more than RM300 for a service I did not use. Today, I received another billing reminder, and only after I questioned why the termination was still “in progress” did the system status finally get refreshed. This clearly shows there were internal handling and process issues on your side. I find this entire experience unacceptable and highly disappointing. TIME’s service handling has caused unnecessary stress, wasted time, and frustration. I hope TIME will take this complaint seriously and provide a fair resolution promptly. ### 1/5 — Apps not working *2026-05-22, version 3.0.5* Start to use this apps this month (May 2026), I never been able to check any other devices that connected to my wifi. It stated no connection to this device while my phone can connect to wifi accordingly. Please fix this faster ### 1/5 — You can’t even just copy a credit card number. *2026-05-21, version 3.0.4* Loging in is a hustle, it don’t allow email cod detection, so you have to put in the 2 way security number manually - and then if you want to pay, same thing again when entering the credis car number. You have to put every 4 digits 4 times manually. Very bad design. I would fire the App Dev Department if this is the end solution. ### 1/5 — Total revamp for what? *2026-05-18, version 3.0.4* So many UX issues. How to set your payment amount? The floating button, “chat with us” not functioning BECAUSE I HAVE THIS ISSUE NEED TO REACH OUT?!! Why track your order is there? This is less important for me!! Back button and hamburger icon took header ui space, making it misclick when you have football field to put nicely there??? Are you having ui/ux designer or graphic designer? My experience using this app is horrendous for simple stuffs. If you really are changing whole UI, make onboarding. -angry customer ### 1/5 — Very lousy app *2026-05-01, version 3.0.3* Application is nothing other than seeing amounts of your bill. Recently even they make it login based on email addresses but still nothing changed. Not able to pay nor able to see receipt of payment in historical payment. Very cheap company. Not even able to invest on simple appliances for their own payment system. ### 1/5 — Parent control not as friendly as previous version *2026-04-27, version 3.0.2* After updated the App, the parent controls features not as user friendly as previous version. Need to delete existing time range can’t change the exiting time range. ## Most praised reviews (10 highest-rated) ### 5/5 — Better than before, but can still improve *2026-06-26, version 3.0.5* If i were to compare this app to the other prividers in the market, i.e. Maxis, TM, CelcomDigi then Time App certainly takes the win since they actually have the wifi manager and parental control. Certainly dont understand the need to change the auth method, like why need to follow how maxis does? ### 5/5 — Good Services *2025-01-05, version 1.10.1* I ordered the plans without thinking properly so I got issues with the location coverage. But the customer service was very helpful. Very good services even during weekend. I feel bad but the situation pretty much urgent. Thankyouu to the staff name Anna for helping me🥹🙏🏻❤️ ### 5/5 — App unable to connect internet *2024-11-04, version 1.8.0* Since i first used this apps in September, i never been able to run diagnostic. It stated no connection to internet when i literally connected to the time wifi at home. Please fix this. ### 5/5 — Wifi Manager Devices *2024-08-24, version 1.5.0* Finally we can see connected Devices but unable to rename the Devices name… ### 5/5 — Better than other telco app *2024-08-08, version 1.4.0* This app works just the way I like it, not confusing and intuitive. I really like how I can limit internet usage just by using this app, no need to manually configure from other platforms ### 5/5 — Useful app *2024-07-11, version 1.2.1* A new version of app is really fast, easy to use. ### 5/5 — Kudos *2024-07-11, version 1.2.1* Much better app than the previous. Can easily see number of devices connected to my network. Kudos on making the effort to update and improve the app ### 4/5 — Requesting for dark mode *2025-02-19, version 1.11.4* Most awesome ui unlike other utilities apps, but would like to request to make it dark mode option. ### 3/5 — The app logged out automatically *2026-02-07, version 1.15.5* I cannot log in back to my account. Please fix this thank you. ### 3/5 — Apps *2024-08-21, version 1.4.0* It is better than before but I cannot view the bill. It says “ error : pdf link is unavailable” --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*