# Time4Care — user reviews > 342 indexed App Store user reviews of Time4Care by Public Partnerships LLC, rated 4.70/5 from 31,362 ratings. - Source: https://appshunter.io/ios/app/time4care/id899993153/reviews - App overview in markdown: https://appshunter.io/ios/app/time4care/id899993153.md - Rating breakdown: 5★ 26,975 · 4★ 1,989 · 3★ 740 · 2★ 354 · 1★ 1,304 ## What do users think of Time4Care? Overall sentiment: negative **Pros** - 👍 Simple and straightforward app - 🚀 Works fine once you get used to it - 💯 Customer service is helpful **Cons** - 🐛 Frequent glitches and crashes - 🕰️ Unreliable time tracking - 🤯 Confusing and complicated UI - 🤬 Terrible customer support - 🤷‍♀️ Inaccurate location tracking **Commonly reported bugs** - Hours disappearing or not getting approved - Inability to clock in/out properly - Constant errors and technical difficulties **Most requested features** - Ability to manually edit clock-in/out times - Clear display of hours worked and remaining - Improved stability and reliability ## Newest reviews (10 of 342) ### 2/5 — Need More Options *2026-08-24, version 15.1.1* At base, it is an okay app. But there should be more options or more free text. Preferably with missed punches and tasks for the day. An assistant can do a variety of things other than what is listed. And there are times a missed punch is an app problem not user. ### 2/5 — Issues *2026-08-24, version 15.1.1* I keep getting that the participant is not Medicaid eligible. He is! I have to resubmit my hours. Or call PPL and have them fix it. ### 4/5 — Needs to be updated *2026-08-09, version 15.1.1* It’s got an easy, but it should have more stuff, you should be able to find out about your benefits, you should be able to talk or chat with staff, etc but for the most part it’s pretty easy! ### 4/5 — Employer *2026-08-08, version 15.1.1* I love the app because it’s easy to navigate ### 1/5 — No good App *2026-07-24, version 15.0.3* I’ve been trying to download this app since I was told to re-download it and every time when I go to try to re-download it it stops me from downloading. I don’t know what’s going on. Do you want us to pay for this app because if you do, I’m going to consumers report cause it keeps telling me upgrade my credit card information. What does my credit card information has to do downloading this app for my Home Attendance to get paid? ### 1/5 — Fraud *2026-07-18, version 15.0.2* My phone has been unfortunately a victim of hackers and malware! Myself a very unsatisfied and frustrated customer! This is the 10th complaint I have sent to the support team and they have been no help! My financial accounts have been compromised and I have been unable to access my phone to the best ability, this has caused a tremendous loss and my job is being held open. I need immediate to action, answers and rectification Thank you Leah Bonilla assistance and resolution from the proper department. I’m looking ### 3/5 — Required app ugh *2026-07-09, version 15.0.1* Although this app is required for me to log in and out for my job it doesn’t have any where to log my pto or you can’t find out how to submit your pto. It doesn’t work most the times where my job is due to being in upstate where there is hardly any service and WiFi is spotty. So most offline entries until I can find good wifi coverage or towers that work. ### 5/5 — My Caregiver Team *2026-07-06, version 15.0.0* They are excellent workers, they actually care about me and my needs❤️,ty to whomever created this program.I really appreciate it and your time. ### 2/5 — Log in issues *2026-07-06, version 15.0.0* The app is ok when it works , I was locked out for logging in one time now I have to go through a bunch of stuff just to get the app working hopefully doesnt prevent my employee from getting paid The app has done this numerous times. Very inconvient ### 5/5 — Time4care *2026-07-02, version 15.0.0* This is far best and easy to use I think ppl should have a dedicated phone to use because our personal phone should not be used on our dime or some phones accept two SIM cards one can be use as our own phone and the other one for dedicated for Time4care ## Most critical reviews (10 lowest-rated) ### 1/5 — Horrible *2026-08-31, version 15.1.2* This app is horrible. People need to use it and half the time it’s down for maintenance! Fix it or come up with something better ### 1/5 — Horrible *2026-08-20, version 15.1.1* This app constantly has issues. From sign-in to clocking-in, the app either says you’ve been clocked-in for over 24 hrs-even when you stopped your time at the appropriate hour-or it states that you ran out of time when you clearly have been logging in and out correctly. Sometimes, the app doesn’t even clock you in at all. This is the worse addition to PPL. They should have left it simple; you call in to an automated machine, you press a button and that’s it. Clocking-in and out was simple. No mistakes. No app failure. ### 1/5 — July 1st update *2026-08-19, version 15.1.1* Worst thing to ever happen to this app was the July 1st update. Several people weren't paid on time including me and multiple sessions were unable to be approved. Terrible new system. ### 1/5 — Would give it 0 stars *2026-08-19, version 15.1.1* Issues with the correct pay ### 1/5 — Not working *2026-08-17, version 15.1.1* App say I am not registered today out of the blue ### 1/5 — Awful. Full of glitches *2026-08-10, version 15.1.1* Every month we re facing issues. Check-in or Check-out might disappear. So many glitches and hiccups. Customer service is the worst you can only imagine to deal with. Thousands were forced to deal with this PPL , with this NIGHTMARE ### 1/5 — S.o.s *2026-08-07, version 15.1.1* Needs improvement I can’t log in and it happens a lot ### 1/5 — Broken App, Missing Wages, No Support *2026-08-07, version 15.1.1* This app has been an absolute disaster. I have been unable to reliably log my hours because the app constantly malfunctions, logs incorrect times, or fails to record my shifts properly. As a result, I have not been paid correctly in almost two months for hours I already worked. I have repeatedly contacted PPL management and support by email and phone, but I either receive no response or am told someone will call me back. No one follows up, no meaningful updates are provided, and there has been no resolution. To make matters worse, employees cannot even access clear pay stubs to verify what days or hours were actually paid. It is impossible to audit payroll when the system is inaccurate and lacks transparency. Workers depend on timely paychecks to pay their bills. This app and the lack of customer support have caused unnecessary financial hardship. I would strongly caution anyone against relying on this system until these serious payroll and reliability issues are addressed. ### 1/5 — We will not work for blind or low Vision. *2026-07-29, version 15.0.3* This application does absolutely not work with Apple‘s voiceover, which is a text to speech program that blind and low Vision people use. There are some major problems. I have informed PPL about what they say on Willin and I was blatantly told that they will not fix it. ### 1/5 — No IT coverage *2026-07-26, version 15.0.3* No one can remove a prev PA whose clock is running. . Literally no one. PPL has no solutions. Terrible service. ## Most praised reviews (10 highest-rated) ### 5/5 — Provider *2026-08-29, version 15.1.2* We need to know how the minutes (1-2 over or under) affect our team or our pay? I don’t want our participant, Rebecca Bensman, to have a problem at the end of the year. Please advise us. Thanks ### 5/5 — PPL Time4Care App 2025 *2026-08-20, version 15.1.1* PPL is providing consumers and personal assistants with This “the” best, very fast, efficient, and secured application that adheres to HIPAA and PII. I am a witness of failed potential hacking incidents which my mother and I experienced in July 2025. Thanks you PPL for using this ultimate secured app for healthcare patients and healthcare personnel. ### 5/5 — Aprobar horas de trabajo *2026-08-20, version 15.1.1* Exelente aplicación gracias trabaja genelial. ### 5/5 — Excelente *2026-08-19, version 15.1.1* Muy buena la aplicación ### 5/5 — No good App *2026-08-17, version 15.1.1* Sometimes your app don’t be working and then you wanna turn around and don’t wanna pay my Home Attendance. It’s not her fault that she’ll be going through glitches and stuff. Pay my Home Attendance, Yolanda, Moody. ### 5/5 — Easy breezy *2026-08-16, version 15.1.1* This app is very easy to navigate, effortlessly. ### 5/5 — Public Partnerships is awesome! *2026-08-16, version 15.1.1* I think Public Partnership is outstanding. Everyone that I have ever talked to is very knowledgeable. My questions never go unanswered and I have always had the most excellent, excellent customer service anytime I have been in contact with them. They are prompt, efficient, very knowledgeable and experienced and overall, they’re the very best. I highly recommend Public Partnership, LLC ### 5/5 — User friendly *2026-08-09, version 15.1.1* Very efficient tool ### 5/5 — System as a whole *2026-08-05, version 15.1.0* User Friendly ### 5/5 — Quadriplegic *2026-07-31, version 15.0.3* This is the best app to tell me so much. Thank you guys so much for helping me so much in my life. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-05.*