# Timely – Bookings & payments — user reviews > 93 indexed App Store user reviews of Timely by Timely Limited, rated 3.00/5 from 25 ratings. - Source: https://appshunter.io/ios/app/timely-bookings-and-payments/id993500668/reviews - App overview in markdown: https://appshunter.io/ios/app/timely-bookings-and-payments/id993500668.md - Rating breakdown: 5★ 10 · 4★ 1 · 3★ 2 · 2★ 3 · 1★ 9 ## What do users think of Timely? Overall sentiment: mixed **Pros** - 👍 Easy to use and navigate - 🚀 Always updating and improving - 💡 Great for booking and managing appointments - ✅ Good for mobile businesses - ✅ Excellent customer service - ✅ Compatible with multiple devices - ✅ Reduces no-shows - ✅ Helpful reports and data collection - ✅ Simplifies business operations - ✅ Good for tracking client service dates **Cons** - 🐛 Frequent logouts - 🐛 Difficult customer service - 🐛 Issues with payment processes - 🐛 Poor communication - 🐛 Features not available to all regions - 🐛 Unsolicited sales calls - 🐛 Not optimized for mobile businesses - 🐛 Glitchy integrations - 🐛 Inaccurate reports - 🐛 Outdated online booking interface - 🐛 Missing previous features after updates - 🐛 Problems with cancelling subscriptions - 🐛 Unusable for some users due to setup issues - 🐛 Lack of Samsung Galaxy app - 🐛 Save button disappears - 🐛 Inconsistent text messaging functionality - 🐛 Expensive messaging costs - 🐛 No direct booking from Instagram - 🐛 No monthly calendar view on mobile - 🐛 Lacks ability to charge for no-shows/cancellations - 🐛 One-hour block issue for bookings - 🐛 Invalid phone number errors during setup - 🐛 Can't delete default staff - 🐛 Nowhere to add services - 🐛 Lacks desktop view on latest app - 🐛 Push notifications not appearing - 🐛 Calendar view limited to 3 days - 🐛 Syncing issues with Google Calendar - 🐛 Clunky and slow record management - 🐛 Freezing issues - 🐛 iPhone keyboard not popping up - 🐛 App is super slow to load and use - 🐛 Can only see daily calendar view - 🐛 Can't see full view of appointments, only one staff member at a time - 🐛 No support inside the app - 🐛 Can't send or receive new messages through the app - 🐛 Lacks two-factor authentication - 🐛 Problems with recurring bookings - 🐛 Can't call clients directly from app - 🐛 Program doesn't connect with Google - 🐛 Support is non-existent - 🐛 Difficult to cancel subscription - 🐛 Glitchy, overlapping, and refreshing phone app after update - 🐛 Lost access to client history after update - 🐛 Latest update removed ability to see Activities - 🐛 Online booking section is very dated - 🐛 Full features not available to US customers - 🐛 Payment process companies changed - 🐛 App blocks use with pop-ups - 🐛 Ignored multiple times by support - 🐛 Refused to cancel account and refund - 🐛 Rude and unhelpful responses - 🐛 Constantly logging out - 🐛 Requires 2FA codes via text - 🐛 Nightmare trying to run a business while logged out **Commonly reported bugs** - Constantly logging out - Requires 2FA codes via text - Payment process companies changed - App blocks use with pop-ups - Ignored multiple times by support - Refused to cancel account and refund - Rude and unhelpful responses - Push notifications don’t appear - Calendar view limited to 3 days - Syncing issues with Google Calendar - Clunky and slow record management - Freezing issues - iPhone keyboard not popping up - App is super slow to load and use - Can only see daily calendar view - Can't see full view of appointments, only one staff member at a time - No support inside the app - Can't send or receive new messages through the app - Glitchy integrations - Inaccurate reports - Online booking section is very dated - Missing previous features after updates - Problems with cancelling subscriptions - Invalid phone number errors during setup - Can’t delete default staff - Nowhere to add services - Lacks desktop view on latest app - Lost access to client history after update - Latest update removed ability to see Activities - One-hour block issue for bookings - Save button disappears - Inconsistent text messaging functionality - No Samsung Galaxy app - Program doesn't connect with Google - Support is non-existent - Difficult to cancel subscription - Glitchy, overlapping, and refreshing phone app after update - Not usable for some users due to setup issues - Full features not available to US customers - App crashes - Login screen freezes - Incompatible with older devices **Most requested features** - Add widgets - Allow multiple photo uploads at once - Add ability to select multiple photos when uploading - Add notifications on iPhone - Improve phone number format for searching clients - Add monthly view on mobile - Option to require card on file for booking - Option to charge card for no-shows/cancellations - Add dark mode - Advanced analytics dashboard - Ability to add a section for client registration details during booking - Use 'APPOINTMENT ADDRESS' or allow businesses to select address type - More reporting and management functionality through app - Allow users to remember device for longer periods - Use email address for 2FA codes - Improve calendar view to show more days/hours - Add ability to raise a sale through the app - Add weekly view for iPhone - Improve messaging features to send/receive messages - Improve calendar view options (week, month) - Two-factor authentication ## Newest reviews (16 of 93) ### 3/5 — Massage Clinic owner, Check carefully before ising *2026-07-04, version 17.20260626.1* 1. There are no feature for couple massage. They make it harder to book. 2. They shows about setting Tier price for therapist but this is so terrible if you have staff who so talent and can do a lot of services this widget will blocked their talent on the system. 3. Report. There are a lot of report but there are no report that can tell you what date, what time is you busy time of the day , week , year or how many client you got per day per week or period of time! ### 3/5 — App not responding *2026-02-11, version 2.18.2* Great app, just never opens on the first open- I have to swipe it up and get rid of it then re open for it to work ### 2/5 — Difficult customer service *2025-04-10* Recently they changed payment process companies and required payment info be updated. No matter how many times payment info was re-entered a pop up blocked the use of the app. Customer service seemed friendly, but didn’t seem to understand the severity of the matter. The app is just an ok way to track client service dates. Wouldn’t really recommend for much more than that. And if you ever have an issue, plan on ruining a whole day or two with back and forth emails. ### 2/5 — Don’t bother if multiple people need access *2024-08-14, version 2.15.8* Generally it is a good app. However, I would not recommend it for people where multiple people need to use it. The app constantly logs you out even when you’ve been logged in less than 24 hours. It shouldn’t be a problem, but due to having an accounting system linked you need to get a text code to log back. This is no trouble for single use, but when multiple people need access and aren’t with the person who’s number is linked, it’s a pain. It has to be a mobile number unfortunately. If an email address could be used or the device could be remembered for so many days it wouldn’t be as much as a problem ### 3/5 — Frequent log ins *2023-03-21* The iPad version of the app needs me to log in every few days but the iPhone version never has this problem. Very strange don’t you think? Please fix it. ### 4/5 — Bug to be fixed *2023-03-03* Great app but since 2 weeks there is a bug in taking cash payment showing change given to clients pending in a screen . ### 4/5 — Push Notifications don’t appear *2023-02-23* The app is amazing however, I cannot seem to receive push notifications whilst I’m out of the app and it’s quite frustrating because I don’t know whether my clients are messaging me until I go into the app. I’ve tried on my iPad and iPhone and made sure my notification settings were on for everything. ### 3/5 — Not optimised for mobile businesses *2023-02-19, version 2.12.0* With the online booking it assumes the customers address is the booking address and selects it for booking address in reminder notifications. For several years I’ve been informed this is being sorted. All it needs is instead of “ADDRESS” which customers assume to be home address, “APPOINTMENT ADDRESS “ or the ability for businesses to select the type of address required. I accept I’m not the target industry but this is important to any mobile business. ### 3/5 — Basics okay *2023-01-13* Does the basic functionality but would love more reporting and management functionality through app so I can check when away ### 4/5 — Great so far! *2022-07-04, version 2.11.5* Please add widgets (: ### 3/5 — Great but can be better *2022-06-27* The number one thing I find annoying about the timely app is that the calendar view can only display 3 days at a time even on iPad. Would be much better if there was an option to show all 7 days or at least an option to zoom out and display more hours on the screen rather than only seeing 6hrs. (My services are usually 2-4 hrs long so I’d like to see a visual of my whole day rather than just seeing one or two services). I usually have my timely in sync with my Google calendar too, but bc it takes hours to sync up its kinda just more convenient to see a full view of my day in the timely app than having to use a third party app. Otherwise it’s a great app. I do find it easier to edit & add new appointments on my phone and iPad than on a desktop. ### 1/5 — Booking software VERY DATED *2022-06-02, version 2.11.5* For the online booking it is very dated. My customers made comments about it often and it was very embarrassing. We loved the app but needed the online booking section to be more updated and because of that we looked elsewhere. For the amount of money they charge their customers deserve a better and updated platform. ### 1/5 — Latest app missing previous feature *2022-03-21, version 2.11.4* Latest app version can’t go to desktop view - annoying when wanting to look at reports or stock etc ### 4/5 — Thumbs up *2021-11-24* Great app but can you add the ability to select multiple photos when uploading them into the system please? ### 1/5 — Don’t waste your time *2021-03-24, version 2.10.8* Program is rubbish, doesn’t connect with Google, good luck connecting it to anything else, support is basically non existent, apparently you will need to upgrade your package to get the support you will definitely require. Plenty of better programs out there. ### 1/5 — Cancel *2020-10-15* I’ve tried to cancel this app. They don’t make it easy. ## Most critical reviews (10 lowest-rated) ### 1/5 — Poor support & follow up *2026-06-10, version 17.20260608.1* Software functionality if adequate, although lacks some basic requirements. Reporting is poor and inaccurate causing issues. The main problem is UK support. There are better solutions out there with a willingness to help. ### 1/5 — Poor management *2026-03-30* I’ve lost access to my timely account both on my computer and phone. Can’t access records nor reschedule appointments. That’s only part of the problem. Contacting support simply does not work. Every single time I’ve had to contact support they say we’re busy but how about scheduling a time. No thanks, I need help right now. This is an ongoing problem that does not exist with other programs in this industry. It’s cheap for a reason ### 1/5 — Constantly logging out *2025-10-20* Crazy how many times I have to log back in on the app during the day - an absolute nightmare trying to run a business while being logged out over and over again while requesting 2FA codes via text (especially when the salon has multiple staff) all to just do it again a few hours later. Ridiculous ### 1/5 — ABSOLUTELY DISGUSTING *2025-05-06, version 2.15.21* It’s been good 5 weeks that I’m having trouble with them and they keep asking for screen recording. Lazy team, support is DISGUSTING they just pass you to each other and to another day Believe me one start because I had too. There is nothing less ### 1/5 — Terrible communication do not recommend *2024-09-08, version 2.15.8* When cancelling get timey it did not work two months consecutive I was charged. When contacting timey I got ignored numerous times, when they finally got back to me, refused to cancel my account when I said I have tried they said was my responsibility to which I had two twice previous, and refused a refund for the two months I hadn’t used the app. Rude and unhelpful responses. ### 1/5 — Logs me out. *2024-08-27, version 2.15.8* Constantly logs me out even though I used it an hour ago. Fix it. ### 1/5 — Full features not available to US customers *2023-09-29* They’re based in the UK. They do not offer all of the features to US customers. ### 1/5 — Cold calling nuisance *2023-08-31, version 2.13.5* I was quite keen on this app until I was called by the sales rep multiple times. Unsolicited calling is not appropriate. It put me off your business it’s not a good marketing strategy. Emailing beforehand to ask if it’s ok to call would be polite. ### 1/5 — Avoid at all cost *2022-10-25* Multiple times I have had issues with this system ranging from me and my staff not having access to the calendar to book appointments, clients not being able to make appointments due to Facebook/IG book buttons stop working, and not being able to take payments through card readers such as square because the system just won’t allow it. The customer service has been some of the worst I have experienced and even though I have lost revenue due to the software failing me time and time again not once have I been offered even a free month on my subscription (in fact I was even denied when I asked for one) Save yourself the headache and your money. And go with someone else ### 1/5 — Poor customer service *2022-07-18, version 2.11.5* You need to work on customer relations. Called as I had an issue only to receive an email in return even though I left me details and had been waiting to speak with someone. ## Most praised reviews (10 highest-rated) ### 5/5 — Timely for the win! *2025-07-14, version 2.16.0* Way better than fresha it’s simple and easy to navigate! ### 5/5 — Great and always improving *2024-05-11* Excellent app. Easy to use always updating. Latest terminal payment sync with the system is a game changer. ### 5/5 — Stress less *2022-01-31, version 2.11.2* Couldn’t be happier Booking, shuffling clients was taking up so much time and stressful when they miss an appointment and you have nowhere to fit them back in. This way they can go online and see for themselves. Book and cancel when they like. I opted for the consult so I can now send them my waiver and policies.It’s so easy to use. The only thing I’d like is to have able to add a section when they book that will automatically go in their profile registration. I’m a groomer and would like to be able to add pets name and breed and not as an extra question. ### 5/5 — Been incredible over the last 4 years *2020-08-31* We have used timely for 4 years. From a small home salon to a commercial salon with multiple employee’s, timely never lets us down. Our main use of the software is via a MacBook however we have it on our iPads located throughout the salon and also use the app on our phones. They update very regularly and customer service is by far the best I’ve ever received. So impressed Timely, thanks for always nailing it! ### 5/5 — AMAZING *2020-08-21* I’ve been using Timely at my beauty salon for years, and we all love it. Constantly updated with great features. ### 5/5 — I absolutely love timely *2020-05-28* I’ve been using timely for 3 years and I am really happy with it. The software is complete as far as it goes to all the features that is required for booking and receiving payments. All the reports and clients profile are wonderful. Thank you and I will never go back as long as they keep it up and improving. ### 5/5 — Love it *2019-08-21* I’ve been using Timely for a couple years now. I haven’t had any problems. I can book appointments from the app on my phone or on my computer. It’s easy to reschedule an appointment. I like to keep notes on each client, so this allows me to do that. I love that I can add photos of clients as well. I highly recommend Timely! ### 5/5 — Amazing platform, helps tremendously! *2019-07-29, version 2.8.7* I love it. The data collection and reports is what keeps my business booming. There are a few things I wish it could implement such as a fixed phone number format. I need to search a client using last 4 digits of a number but if a number is all in one line such as 6475506980 - it does not search the last 4 numbers. If they could change that so it sticks as one format such as 647-550-6980 - it would be off the walls amazing! ### 5/5 — Mrs Diane Plummer *2019-07-02, version 2.8.5* I have been using this system for over 5 years! Amazing!!! Always up to date, asks opinions for new add ons. Love the fact it’s compatible with I phone, tablet and computer. Makes business really easy, reminders for customers, which I set 2 days prior. Hardly ever get a no show! Thank you x ### 5/5 — Strength to strength *2019-05-15, version 2.8.3* Bond Massage Therapy has used timely from the beginning and what a bunch of time, stress and worry Timely has saved me. It’s so easy, you have help at hand if you don’t quite get the set up. Do it you won’t go back. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*