# Timeshel: Monthly Photo Prints — user reviews > 57 indexed App Store user reviews of Timeshel by timeshel inc., rated 4.70/5 from 308 ratings. - Source: https://appshunter.io/ios/app/timeshel-monthly-photo-prints/id808417777/reviews - App overview in markdown: https://appshunter.io/ios/app/timeshel-monthly-photo-prints/id808417777.md - Rating breakdown: 5★ 272 · 4★ 15 · 3★ 7 · 2★ 3 · 1★ 11 ## What do users think of Timeshel? Overall sentiment: mostly positive **Pros** - ✨ High photo quality - 📦 Great packaging - 👍 Easy to use app - 💖 Great for preserving memories - 👨‍👩‍👧‍👦 Excellent for families - 💌 Convenient for sending photos - 😊 Wonderful customer service - 🚀 Fast response times - 🎁 Makes a great gift - 🔄 Easy subscription management (pause/skip) - 💡 Unique square photo format - 🖼️ Nice storage case/folder **Cons** - 👎 Difficult cancellation process - 📧 Customer service only via email - 🐛 App crashes/freezing issues - ⏳ Slow customer service response (recent) - 📱 Upload issues - 💸 Unwanted charges/billing issues - 💻 No desktop upload option - 📏 Photos can be small (one review) - 🤔 Subscription auto-renewal without clear cancellation **Commonly reported bugs** - App crashes when opening/adding photos - App crashes when connecting to Instagram - Uploads not appearing - Emails not being received by customer service - App freezes on startup **Most requested features** - Ability to adjust photo size - Desktop upload option - More than 30 prints option - Ability to call customer service ## Newest reviews (13 of 57) ### 5/5 — Blown away! *2021-01-13, version 5.1.3* I have had many photos printed through my phone and nothing compares to the quality Timeshel produces. They are gorgeous and I love the packaging they come in. I highly recommend this app and subscription to anyone who loves snapping photos on their phones and want quality pictures in return. Thanks Timeshel!! ### 5/5 — Great quality photos and great for families *2021-01-12* Timeshel is one of my favorite apps I’ve come across since having my baby. I tried it on a whim and was blown away by the quality of the photos. The color is so rich and it makes my iPhone photography look professional. I love that I can chose my favorite photos from the past month and get them delivered. I get so excited when the package arrives. On top of that, they have excellent customer service. I had an issue with the app and they were so quick to help me out. I recommend it to everyone I know but it’s especially nice when you have kids and you don’t want the special moments to disappear into your iPhone. Easy to give this app 5 stars. ### 5/5 — Really good quality photos to save for years. *2020-08-31, version 4.3.4* Love this app! ### 5/5 — Love Timeshel!!!!!!!!!!! *2020-08-04, version 4.3.3* The best for printing pictures! Quality is awesome! Company is awesome and communicates immediately with their customers! Love them! ### 5/5 — Blessed *2020-03-17* I’m one of those people who like to hold on to the past. Taking pics on my phone isn’t satisfactory for me. Subscribing to Timeshel was the smartest investment I’ve ever done for my memory banks. I’ve had it since 2016 and honestly, I look at the pics once a year and I’m like 😂😂😂 thank god I have that documented. Perfect size, and love the little envelope and folder it comes in. Very organizable amongst my art supplies. 10/10 would highly recommend. And the staff are very easy to contact and very quick responses. Thank u timeshel!! ### 5/5 — Great Costumer Service *2020-01-29, version 4.0.25* My photos would just stay on my phone if it wasn't was this service. Plus they have great customer service. ### 5/5 — Great *2019-11-27* I love this app! Great quality, I love how the packaging makes storing the photos incredibly simple, and the one time I needed help I got an answer from support that was very quick and helpful! I use the 30 prints option, only wish I could have the option to order more than that when I need to! ### 5/5 — Best photo printing app *2019-10-16, version 4.0.16* Great prints for a fair price, love the app. It’s not fancy, but it is functional and easy to use - world class customer service. ### 5/5 — Timeshel user since 2015!! We love the way it helps us record our busy life. *2018-12-08* I love taking photos of my family but would rarely print them. Too much hassle, too busy, etc. That was until I found Timeshel! My family LOVES receiving 30 beautiful prints each month. It is a fantastic way to chronicle our super busy lives! I make sure to take a picture of every guest we have, event we go to, and trip we take. This helps us keep a proper prospective on life. The tech support is the best I’ve ever had with any app. The developers are real men who want to help. They always reply to my emails quickly. When I needed an extra month they found a way to obtain it. I’ve given gift subscriptions to family and told many friends about it! ### 5/5 — Love this App! *2018-11-15, version 3.2.15* Beautiful quality prints, simple and easy to use! I recommend this to everyone looking to get prints for their photo albums. ### 5/5 — Great prints! *2018-11-13, version 3.2.15* I have been a customer for about three years now, and I have always enjoyed the prints I receive. Reasonably priced and they are delivered in a cute package. App is very easy to use as well. ### 5/5 — Love this service *2018-11-09, version 3.2.15* I just love this service! The customer service is absolutely THE best, the product is so convenient and attractive and the price is right. If you love seeing pictures then I highly recommend Timeshel! ### 5/5 — Can’t say enough! *2018-10-09* I can’t say enough awesome things about this photo printing service. I’ve been using Timeshel for years, and I’ve had nothing but awesome, quality prints. And whenever I have a problem (which is rare) or a question, I get a quick response and fantastic customer service! If you’re thinking about a photo printing service, choose Timeshel!! ## Most critical reviews (10 lowest-rated) ### 1/5 — This company is a joke *2022-10-14, version 5.2.10* Tried a free trial and decided it wasn’t for me. Went to cancel my subscription, and found out you CANT without emailing their customer service (How is that even allowed??). Received an email littered with grammar mistakes from them saying, “How come you are canceling”, and implying that I was trying to hurt their small business by taking the free trial without subscribing (Excuse me, what do you think a free trial is FOR? To try something.) Bye forever, Timeshel! ### 1/5 — Used to be great- so disappointing now *2021-08-28* I used to LOVE my subscription to Timeshel so much. I even got my daughter an account of her own. I’ve been a user for 2 years. Though the prints are beautiful, if you do not manual ‘skip’ months, you will be billed. The customer service leaves a great deal to be desired. The only method of communication is email. In the past, I would get a response within 2/3 days. My most recent billing issue, I’ve still not gotten a response about and have instead had to issue a dispute through my credit card company. Beautiful prints can be found through a number of easy to se apps, consider one highly rated in customer service. You may not ever need them but if you have an issue, you’ll appreciate having them…Timeshel definitely does not have quick to respond customer service. ### 1/5 — Was great-Not the same as it used to be- *2019-11-03* Julie I noticed u wrote your review a year ago. Do u still think this app is user friendly today? I’m sure you do not as I. I am cancelling after almost 4 years of service. The app has changed so much and now never works properly. I waste so much time trying to upload photos that never appear in my monthly selection. I sat here today for an hour trying to get my photos uploaded, it goes thru the process and then nothing appears or maybe one if your lucky. You are no longer able to edit the photos in the app anymore either which was a nice feature. It’s super annoying now and i have had enough. You can’t call and talk to anyone only email which is way too much to type going back and forth quite honestly. Finding another source. Wouldn’t recommend. ### 1/5 — Pretty Prints, But Charged Me *2018-09-06* I’m still awaiting a response, and I’ll change my review once they do. I attempted to skip a month of billing for the month of August since I have no photos to print. It instead tried to skip the previous month (which I already was billed for and received) and charged me for August! The person who responded to me didn’t understand the problem because they just offered to send me July photos again? Or give me store credit. But I need the money for living as I am a student. It makes me wonder if they even keep track of the transactions. Update: they charged me and didn’t reply to my last email. I’m removing my account. What a scam. ### 1/5 — Crashing *2018-05-10, version 3.2.12* The app keeps crashing when I try to sign in/connect to Instagram. ### 1/5 — App crashes *2017-12-15, version 3.2.8* App crashed when trying to add pictures and there is no where in the app to cancel subscription. Unhappy. ### 2/5 — Started out great, but ended up annoyed *2019-08-14* For several months I really enjoyed this app, and the little sets of pics they send you are lovely. However, then they did some system changes and after that it stopped working for me and my uploads just weren’t taking. I’ve emailed with their customer service a bunch and they seem to only receive about 30% of my emails for some reason so I keep having to forward emails I already sent. Cancelled my account and asked for a refund for the months I couldn’t upload and they refused. This would be a one star review if it weren’t for the first few months of good service. ### 2/5 — Poor quality and small *2018-08-06, version 3.2.12* The pictures are poor quality and small. This is a total waste of money. I am cancelling after 1 month ### 3/5 — Wish I Could Add Photos on a Desktop *2018-08-21* So far I have gotten two months of photos and the service is AMAZING. The main issue I am having is that with photos of my son, I upload them quite a lot, as not to lose them, but some of the photos I want copies of, are now on my desktop. I think it’s quite an oversight to not create a simple photo site to add a couple photos from my computer. That would make this app a four or five star for me. For now, it’s just okay. **Developer response:** Thanks for the feedback and great idea! The thought of a desktop app has crossed our minds so it's great to hear of your interest. In the meantime if you add your desktop photos to a Dropbox folder on your computer you can easily add them to timeshel. You just need to select Dropbox instead of your Photos library when adding photos. Hope this helps! ### 4/5 — Won’t connect to instragram *2018-06-24, version 3.2.12* I am digging this app so much ! But no matter what I do, every time I try to connect to my instagram, it crashes. I’ve tried signing in through Facebook, hard and soft restarts. ## Most praised reviews (10 highest-rated) ### 5/5 — Keep Going Well *2025-01-12, version 6.0.5* I’ve been using timeshel since 2023 and not once they’ve disappointed. I love their quality of work, and how good they’re at it. Proud to be the app user. ### 5/5 — Great stuff *2024-04-11, version 6.0.2* The packaging is so sturdy and cool. I was able to pause my subscription and take it up again when I wanted more pics. The photos are larger now, I wonder if I can adjust size I like the smaller ones better bc they’re more unique ### 5/5 — My favorite app! *2023-07-02, version 5.2.10* Timeshel is easily my favorite app!! The effortless reward of having amazing photo show up at my doorstep each month is such a gift. And my kids love it too- we all gather round to look at the photos when they arrive. It produces such a sweet sense of family identity. Love it! ### 5/5 — User since day 1 *2023-03-19, version 5.2.10* We have used this service to document our life thru dating, marriage, and 3 kids- we love reflecting on our month as a family. ### 5/5 — 100% satisfaction *2022-07-06, version 5.2.10* I’ve never written a review for anyone good or bad but I absolutely love this app. photo quality is great, packaging is amazing, and their customer service is the best I’ve dealt with. 100% recommend timeshel! ### 5/5 — An Essential Subscription Service *2022-05-14* Timeshel is essential. Now that everyone takes pictures on their phones, Timeshel allows you to take those photos and easily print them. No need to download the photos, put on a flash drive, and take to you local Rite Aid to print. You can do all of that from the comfort of your couch with Timeshel. I recently had an experience where I forgot to add photos before they printed and shipped. I reached out to Timeshel and they were very helpful in resolving my issue, great customer service. The photos are fantastic quality and I will be using these to put into an actual photo album. 5/5 recommend. ### 5/5 — Perfectly Captured *2022-03-26* If you are a photo fanatic like me, then you will become more and more dramatic with EACH DELIVERY. It is definitely an unveiling process for my grandmother and I. She gasps at each perfectly captured moment like SHE WASN’T there lol and most likely, she was. My photo walls at home and on my job always stops people dead in their tracks, in awe of the lives happening around them. Thank you, Timeshel, for your service😘 ### 5/5 — Excelllent print quality and easy to use! *2021-08-21* I’ve been using this app for several years to print pics monthly and it is the best. Great quality and the app is very easy to use. I love the picture size and borders, and ability to edit in app. I could not recommend this app more! ### 5/5 — DO THIS! *2021-05-04* I used this app for myself for a while. Each month I pin the pics in a board in our hallway so our family can re-live the moments together. And, if we have a quiet month, I just skip- SO EASY! Then came the “add recipient” feature. Now, Great Grandma, who is 97 and doesn’t use technology, can see my 2 boys as they grow and explore. Pictures arrive in her mailbox each month- it has really made her feel more connected! AMAZING! ### 5/5 — Easy and organized *2021-02-22* I love this app! I’ve been using it for years. It’s easy to use and helps me captures moments every month. It’s so much fun to look back at the year through these beautiful pictures. Getting them every month has become part of our family routine. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-22.*